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GUY DCustomer Reviews for U-Haul of Long Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Improve ingress/egress paths on to the property!
WILLIAM GI have you got U-Haul for my camping experience through all all of my equipment for over 15 years very easy and always great service
Kathleen OThe people working at this location were quite rude to us when we came to pick it up. All we asked is that they move the trucks blocking our truck in. And even though we scheduled our return time for 9pm they blocked off all the entrances to the lot so it made returning the uhaul almost impossible. We ended up having to park it on the street next to the lot.
Jacob CI would say the van was generally clean, but it seemed like it needed some maintenance. There was a noise likely associated with the wheel that sounded like it could be a bigger issue very soon. Also, the engine would sort of lug a lot. Like it was straining hard for too long after driving from a full stop…even though we were on a flat street. Also, they didn’t have all the blankets available that I had ordered. They had 18, but I had ordered 24. Turned out ok though. Otherwise things went pretty smoothly. The movers I had hired from U-Haul were there on time and did a good job moving everything. I was happy to have someone else to do the heavy lifting and appreciate being able to hire them directly through the U-Haul site.
TRACY Cyou have to let customer total potential cost. cost per mile never mentioned in call from rep. service was good. not necessarily very friendly. why do allow 3rd parties to be selling their services (including their pick ups) on site? i believe i have 2 accounts as rep did not check that i had an account and misspelled my address.
CESAR FGreat service
CATALIN BI rented a van. When I got there they refused to rent it to me because my liscence was from out of state. I told them that there was nothing on the website that indicated this was an issue, that I had taken the day off work. They still refused. I offered to give them the keys to my car and my car for the time I was away. They refused. They were very dismissive and huge assholes about the whole thing.
MICHAEL JFriendly customer service and the store has everything you need to help you move. My 2nd time using the U-Haul service and it’s great.
ALEXIS MI'm a repeat customer at that location. Everyone there is always 5-star. I typically do a 7am pickup...am usually out in 5~10 minutes. You should consider installing a gate, and code to open, so that renters can return 24/7 without worrying about vandalism or theft.
DANIEL SThe staff was very polite and helpful.
ROBERT VImprove theft protection, so i can use mobile pickup.
ANTHONY CTo make sure that the meter get a photo whenever someone finished with the truck.
CLEVELAND RThe staff was helpful but the equipment was faulty due to the trailer lights not working, after two hours of working on it, trailer should have been free, including the magnetic lights we had to purchase. Overall, just a not great experience.
JESSICA ZGreat customer service I was in and out With my rental within 10 minutes quick service great friendly customer service I would definitely recommend this location.
TERESA OYou all did a great job, thanks
ROBBY ESatisfied with service
BRIAN LOnline website allowed for a 6 hour rental period which was scheduled from 2pm to 8pm. Upon picking up truck, representative says to return vehicle in 5 hours, not 6, as that uhaul location closes at 7pm and that it must be returned at that location despite online stating it can be dropped off at any location and that I would be charged an extra day if i didn’t make the 7pm deadline. So essentially I would be charged 5 hrs when I payed for 6 hours and was somehow supposed to know that the website held wrong information regarding both the hours, drop off times and drop off location. Perhaps IT should update the website to reflect the correct information
PHILLIP MI was misinformed by a new employee about a trailer I rented. When I returned the trailer the following day the employee that helped apologized is this employee was new and provided me with a partial reimbursement which I appreciated. Please train your new employees and motivate them to try harder.
CANDICE AWe are so appreciative of the excellent customer service that we received on the evening of our rental! our Uhaul associate was incredibly professional, funny, and kind! He deserves a raise! :) This location was excellent and I will come back.
ELIEZARALVIN BMy Best Location and best Customer service from the Manager /Owner herself.
DAN ZI’d recommend only because the location is convenient. The sales rep (KaRon) could use some customer service training though. Maybe he was just having a bad day but he seemed genuinely angry that people were there renting equipment.
JUSTIN CThe truck that they gave me had a worn tire that gave out on the drive, and the engine had a nock, but overall the facility and the workers were top notch.
Jamie MLook at the equipment before it's rented out. First flat tire I thought I might have ran over something. Second flat tire something is wrong with this trailer. Come to find out the leaf spring was broke. Nobody cared to inspect it before it's rented out.
STEVEN VGreat!
ZACH PThey were helpful and it was easy to offload the vehicle.
BLAINE PUsed this location many times. Always Good.
ROGER MVery clear signage at the drive directing us to “return lane”. We were promptly met, unhitched, contract info confirmed and we were sent on our way!!!!!
ALBERT TThis was my first time renting anything from U-Haul, and a couple of things happened that made me feel taken advantage of. First of all, the mileage listed on my contract was slightly lower than the actual mileage on the vehicle. When I got into the van and saw this, I made the assumption that because it was a small percentage point (.4), that you didn’t count that small of a mileage, so I didn’t say anything. However, when I was charged for mileage, I saw that I was in fact charged for every percentage point. The difference here is obviously only about $.40, but I still felt that it was dishonest. The second thing that happened had to do with replenishing the gas used during the rental. The representative at Uhaul explained that I wouldn't necessarily get a vehicle with a full tank, and that I was only required to return the van with the amount I started with. This of course makes sense, but my tank started on full, and I had no idea that the gas tank of the van would be able to take more gas than just the amount that would return it to full. In other words, when you fill up a car's gas tank, the fuel dispenser will shut off automatically when the tank is full, but this did not happen with the van, so I ended up returning the van with twice the amount of fuel I needed to. And yes, I am aware that there was a chart on the contract showing gallons required to fill up, but I figured that that was for when you received a tank that wasn't 100% full (my mistake, but I can't imagine I am the only person who figures that the fuel dispenser will stop at full just like it does in other cars). This all just feels very shady to me. I was planning on renting a van from Uhaul once a month, but I no longer plan to.
Rebecca KVery efficient when picking it up, and dropping it off.
DOUGLAS Tupdate your actual Sunday hours please. the person who opened up the 1600 E PCH shop was curtious and taking care of his duties.
Napoleon MThe CS clerk was very pleasant and helpful.
DEMETRIA JGreat service very friendly
JOSE CGreat customer service by the lady at the counter at long Beach U-Haul made sure my problem were solved.
Pah YThe rates seemed high compared to your competitors. Perhaps it's because of the upsell and the hidden fees. It seems like I don't credit if I put more gas into the vehicles then when I got it. Weird.
PATRICK CPainfully easy to use their services. Representative gave me options on vehicle protection & went with one that suited me. Return process was fast and convenient will use in the future when needed. Thank you !
BRYAN OBecause of the long lines and insufficient staffing, we waited almost an hour to get our truck. Also, my contract states the fuel gauge was at 5/16 when it was barely 1/4.
NORMAN Cmore associates long lines , or chairs to sit and wait
Linda JGentleman that Checked us out was very friendly and we appreciated the service.
Graciela RGreat customer service.
TERESAANNE HHave your central computer system working so I don’t have to wait around two hours to get my vehicle
Ricardo AThe lady (Shaila H? is what my contract says) helping at the counter (I think she was the only one there) was super nice and extremely helpful.
MICHELLE BThis location is close to home & I will always use them for my future truck needs next month! Thanks! Julie
JULIE BCustomer service when we came to pick up was very very slow, we had our movers waiting for us and we're almost an hour late to meet them with the truck because the whole check out process took over half an hour. Only one clerk was working the desk and it was very chaotic and disorganized
AUDREY MThe process of picking up the trailer was very slow. It took a half hour before I was speaking to an agent.
RICHARD VU-haul website says is 24/7 dropoff but is not true I went around 9 and it was closed and the entrances were blocked by the vehicles so I wasn't able to do a self drop off.
Evelyn GEveryone was very nice there.
DAVID ONew vehicle will be better
WALTER CCustomer Service was good and very helpful
SHEILA BVery poor customer service!
MARCELO PThe location blocked the entrance to park. The truck had to be parked in the street. Again, the app is horrible and glitchy.
Nayeli HStaff was rude, curt and impatient. Moving pads were not available so I had to go way out of my way to rent from another facility.
EVAN BI was not appreciative of the surprise fees, and will be using Home Depot for truck rentals in the future. What I was quoted online was significantly different than what I was quoted in person.
Nicola LThe manager shelia was very helpful and solved all my pass issues I will definitely be coming back
Errol HLove it always rent from there it's grt8.
SHELIA GWho ever used the van before me left greasy dirdied panels along the rear windows ad the right panel door. Filthy The vehicle was missing the left visor.
CYNTHIA TThe gal that checked us in and checked us out was superior.
Carrie EI will not be returning to this location. The customer service was unwelcoming and unprofessional, including the staff swearing and talking poorly about another customer, in front of new customers. The website was glitchy so I was unable to submit the photos of the condition of the truck. I was unable to park in the lot and had to leave my car about 3 blocks away (even though this was a same-day trip). All of this combined with inefficient offerings ($1 per mile in addition to other fee's is exorbitant). Will not be returning.
DEVON REverything was perfect. We arrived at the location and the representative immediately came out and assisted with the return. No changes needed.
EVANGALINA AI had a 7am pickup but I couldn't actually get the truck at that time because the store opened at 7am and there were other customers waiting for the store to open. The earliest pickup time should be about 30 minutes after the store opens so we can have an accurate morning pickup time.
DAVID SThis was my first time renting at U haul and I did notice a couple a things that made my experience not so great . The truck was given to me at almost empty less 1/4 of a tank. And the inside of the truck was dirty and grimy. We reserved the truck weeks in advance with a dolly and we did not receive a dolly that made our moving experience harder. I was told there was no availability on dolly's that day. But regarding the Staff they were all nice and friendly so that was good.
GRACIELA PEveryone I spoke to at the uhaul I visited we're so helpful and friendly. They were able to help me reserve a truck and helped me back it out of its location too. It was an overall great experience.
GABRIEL FThey were so helpful and patient!!!! Fast and Reliable!!!
LINDA REverything was phenominal. Pickup was in and out in 5 minutes ! Return was before-hours with the self-return feature. Went well...only issue was that the lot entrances were all blocked to keep people from driving in. If you want to promote self-returns, should make it possible for people to drive IN to the lot to return their equipment.
Dan S