Customer Reviews for U-Haul of Lynhurst

3936 reviews

5245 W Washington St   Indianapolis, IN 46241
(E Of I-465 On Us 40)

(317) 247-8101

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(317) 247-8101

5245 W Washington St
Indianapolis, IN 46241
(E Of I-465 On Us 40)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
4.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Staff at this location was outstanding

kris C. 
Rating:
5.0

Customer did not leave a comment.

MARIA C. 
Rating:
2.0

Customer did not leave a comment.

Windy T. 
Rating:
5.0

Friendly and professional. Got in and out quickly with everything I needed.

CHARLES O. 
Rating:
3.0

The online pick up and drop off is confusing. The marked truck said the truck identification would be on the left hand side of the truck on the bottom left hand corner. It was definitely on the back of the truck on the top right. Then at drop off there was no clearly marked place for the keys. The picture of the drop off box online looked nothing like what I was actually looking for.

Sara A. 
Rating:
1.0

why is it a week later and I am just being charged

DORENDA R. 
Rating:
5.0

Customer did not leave a comment.

DONIMIQUE I. 
Rating:
4.0

I made a reservation several weeks in advance for the 27' truck and it wasn't available when I arrived. They gave me the 20' truck, but it really wasn't big enough for the move.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

EYVINE H. 
Rating:
4.0

polite. organized and open later than the rest.

DAMEAN F. 
Rating:
5.0

Customer did not leave a comment.

Abdikadir A. 
Rating:
4.0

The driver seat needs repair, it was very uncomfortable to drive, the ripped part of the seat kept coming off.

BRYAN W. 
Rating:
5.0

Everything was great very satisfied

JIMIECE L. 
Rating:
5.0

Staff was friendly and were able to help me very quickly!

Ashlyn M. 
Rating:
5.0

always efficient and courteous

JAMES L. 
Rating:
3.0

Customer did not leave a comment.

VINCENT L. 
Rating:
5.0

Customer did not leave a comment.

BRETT H. 
Rating:
1.0

I request a motorcycle trailer in Avon, Indiana which is closer to my home and the internet said it is available in Avon. But I ended up picking them up in Indianapolis. I work for rental car company and customer request a car that is not available and I have heart to bring it to costumer to get their car closer and made it very convenient for them. But I'm not impressed uhaul not able to bring to Avon Uhaul. The people who works there is very professionally. But I'm not impress with relocation.

JACK L. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

TERESA H. 
Rating:
5.0

Customer did not leave a comment.

Dametrius R. 
Rating:
5.0

Keep doing what your doing

Michael G. 
Rating:
5.0

To double check the dashboard if there's any concerns, tire shows a sign of puncture and have to be take care before a customer arrival other than that,awesome.

MOROTI G. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Chris Y. 
Rating:
5.0

Staff were friendly, efficient, and warm.

VIRGINIA J. 
Rating:
5.0

Staff very nice and helpful. Both at reserving time and pick time.

CASEY J. 
Rating:
4.0

Had to wait about 5 minutes for some one to get behind the counter to help me. I think they were outside dealing with something else, but it would have been nice to have someone inside the store so I wasn't waiting so long.

AARON O. 
Rating:
1.0

Customer did not leave a comment.

Latonya T. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

ISRAEL C. 
Rating:
4.0

Clean the truck and fix mechanical stuff on truck. The cab was filthy, A warning light on the dash was on and beeping the whole trip and 2 of the tires are dry rotted and have big gashes in them.

James W. 
Rating:
1.0

Clean the equipment better. The truck I rented had spilled coke in cup holders. They didn't explain nothing to me about the equipment. All they said was where the equipment was parked and gave me the keys. They also didn't explain the receipt to me either. I had to ask questions.

Kyle H. 
Rating:
5.0

Little gal in there doing big mans job.

WILLIAM S. 
Rating:
5.0

Very good experience with this u-haul location.

THOMAS K. 
Rating:
1.0

I left items in the truck by mistake. Went back next day to get them. Clerk at office called back to yard. The person on the other end indicated that there was nothing in the truck. Which I know was not true. Very disappointed in their honesty.

Danny H. 
Rating:
5.0

Great Service friendly employees helpful well mannered young ladies 😀💯👍

Gregory T. 
Rating:
5.0

Customer did not leave a comment.

KATRINA W. 
Rating:
3.0

I requested the 2nd size up and he said the Little one would be big enough and it wasn't not even close , I told him what I was moving so I had to make 2 trips and I was late getting it back . not a good advisor

CAMILLE H. 
Rating:
5.0

The lady that helped me was very nice and personable. She made me feel really welcomed and explained everything very well. She should get a raise!!

NATASHIA H. 
Rating:
5.0

Customer did not leave a comment.

VERNON H. 
Rating:
5.0

Customer did not leave a comment.

ABDELALI B. 
Rating:
3.0

Customer did not leave a comment.

Johnathan E. 
Rating:
5.0

always professional and courteous

JAMES L. 
Rating:
5.0

The back of the truck, including the ramp, were not clean. Otherwise, things were great.

Richard S. 
Rating:
3.0

A total remodel of store would be great. and the office store looks terrible. uhaul rental was in good shape Thank you.

DONALD C. 
Rating:
5.0

Always friendly customer service. Thank you Rex.Trusler

REX T. 
Rating:
5.0

N/A

ANN M. 
Rating:
5.0

Customer did not leave a comment.

COREY H. 
Rating:
2.0

I was giving a gas charge I paid for gas right before I dropped it off I did not use more than I bought. I feel it's because I dropped it off after hours the employees in am can say what they want next time I will take a picture or the gas's hand. It is a bullshit charge.

KIMBERLY S. 
Rating:
1.0

Customer did not leave a comment.

emanus D. 
Rating:
4.0

Easy and convenient service.

CARSE F. 
Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

GEORGINA S. 
Rating:
5.0

Customer did not leave a comment.

STANLEY R. 
Rating:
5.0

I have to say the young lady that waited on me Saturday was awesome!! She was processing 2 people went I got there and moved myself along pretty quick it was obviously she knew what she was doing, courteous, and nice!! Keep her, she made my experience very pleasant,

EDDIE S. 
Rating:
3.0

Customer did not leave a comment.

NATHANIEL H. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
2.0

Please see email below. This was sent to 764053_GM@uhaul.com as I was instructed to respond to on my invoice. I have emailed twice with no responses. Good morning, I have a few issues with the service I was provided. Part of this email is to let you know of certain areas for improvement. Other parts are where I believe discounts should be applied. I originally ordered a 10 ft truck from the 10th and Raceway store(I was using the truck from 10th and Raceway to 100S and 267 in Avon to 56th and Raceway to 56th and Lafayette Rd and back to the store) I originally received an email that I was upgraded to a 15 ft truck at 10th and Raceway(Millenium) because they wouldn't have 10 ft trucks. Later in the day, I received a call that my reservation was moved to the store on Washington St. I called in and advised that I didn't find that fair because I would be charged for extra mileage(see my route above). The woman on the phone said "but I'm seeing it's only 4.3 miles from our location". I had to explain to her that that doesn't include there and back. She gave me a $15 credit which I was generous and fair. That credit was not applied even though I let the rep know yesterday. Here is a link to that certificate. https://uhaul.com/MovingSupplies/certificate/Details.aspx?certificate=A7C0A70C When I arrived to the Washington St. location, I was told the dolly was not there and that I'd have to pick it up at the 10th and Raceway location. Since my plans had changed again, I wasn't sure If I'd need the dolly. I determined I'd use more strength vs change routes(get charged more and take more time). That dolly charge is $7. Additionally, when I left the store, I noticed the vehicle was not on Full. I'm not sure how the employees check this or not. You can see via this photo https://photos.google.com/photo/AF1QipPrRrUgqqQbFJdqs_qOWhaAlnE14ATXt2O6q1yb was taken 1 miles after I left. To verify this, I refilled the tank before I turned the vehicle in. See photo. https://photos.app.goo.gl/jb8wexSsnpyRm7XGA I filled 6.32 gallons. That would indicate I drove roughly 75.84 miles based on 12 miles per gallon(found online that was the MPG on a 10 ft). But...you know I drove 39 miles. Here's what I should be charged. Mileage Rate $38.61 Safe Move $14,00 Rental Rate $19.99 -$15 mileage credit -Fuel I covered from last driver(36.84 miles/12=3.07 gallons) $7.24 = $50.36 764053_00001_22706909_0.png Thank you, Justin

JUSTIN C. 
Rating:
5.0

professional and helpful

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Alfredo T. 
Rating:
5.0

Customer did not leave a comment.

LEROY R. 
Rating:
3.0

Customer did not leave a comment.

Loretta C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA G. 
Rating:
5.0

Quick service!! A+

ROBONY Q. 
Rating:
1.0

The staff at this location was very unprofessional. If they can't do their job this office should just be virtual. The two young ladies was not helpful at all and the guy who also worked there just stood back and watched them do absolutely nothing to help. I would never pick that location ever again and I would not recommend this location at all not speaking for every location but the Lynhurst/W.Washington St in Indianapolis, IN.

Delisha W. 
Rating:
5.0

Customer did not leave a comment.

TANDRA F. 
Rating:
1.0

Waited over an hour for, “the boss” to show up, to then just be told the tow dolly I wanted to rent wasn't ready and had to rent a different car trailer instead. Unprofessional and underprepared

Joshua S. 
Rating:
4.0

Customer did not leave a comment.

Donetta W. 
Rating:
5.0

Very nice to deal with helped out with everything to make sure customer was satisfied.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS C. 
Rating:
5.0

Customer did not leave a comment.

LEROY R. 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
2.0

The parking lot is not easy to navigate. They block the other entrance so that you can only go in and. Out of one way one he corner of a busy intersection.

Shereese B. 
Rating:
5.0

Customer did not leave a comment.

NICOLE S. 
Rating:
1.0

Very rude ppl truck had food on the floor and cup holders were nasty. Very poor customer service

Lisa J. 
Rating:
4.0

Taillights inoperable

Charles M. 
Rating:
4.0

Customer did not leave a comment.

VIKKY B. 
Rating:
5.0

Always professional and courteous

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Beverly P. 
Rating:
5.0

Customer did not leave a comment.

NASRALDINE H. 
Rating:
2.0

I sent the pictures to email no words or a call back about it.

STEVEN K. 
Rating:
4.0

Customer did not leave a comment.

Brenna D. 
Rating:
3.0

The inside of the store needs better lighting & organized

R H. 
Rating:
4.0

Customer did not leave a comment.

Timothy F. 
Rating:
2.0

Employees were very rude and demanding

CODY D. 
Rating:
4.0

Customer did not leave a comment.

Brandon B. 
Rating:
3.0

The lock was broken on the truck.

Jordan M. 
Rating:
1.0

I had to change the size of the truck and they sent me 5 miles further from my home and charged me 99 cents a mile. Truck was junky and not well maintained. Employees didn't come look at the truck just sitting there doing nothing. Poor service.

Alex G. 
Rating:
5.0

everything was great nice people to do buisness with thank you

LEONARD S. 
Rating:
4.0

Customer did not leave a comment.

DAMIEN C. 
Rating:
5.0

Customer did not leave a comment.

TENISHA B. 
Rating:
2.0

After hours drop key location not visible there was no drop off area, no where to park, security issues on the property

Ray L. 
Rating:
5.0

Always courteous and helpful.

JAMES L. 
Rating:
2.0

Vehicle smelled like cigarettes and was dirty

Joe T. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top