Customer Reviews for U-Haul of Lynhurst

Rating:

2.0

It took an average of 15 minutes per customer to check in and get a rental, so 45 minute wait with 3 people ahead of us. We had booked online and it still took about 10 minutes for us to check in. Vehicle smelled like weed but not a big deal. We had booked at a different location and our rental was changed 50 minutes before our scheduled pickup time for a location 25 minutes out of our way. One employee was friendly and the other definitely was not (towards customers and his coworker).

Rating:

1.0

Tornados in Mooresville and couldn't drive back. I dropped off at Kokomo location for safety and got charged $266. Outrageous. Due to safety and weather restrictions, a little courtesy would have been appreciated. Very bad business. Never will I recommend or use you're company again. Robbery!!!

Rating:

1.0

The workers at this location will let anyone use your account to rent a vehicle, under your name, holding you liable, with no proof of ID. I received several emails including this review link because someone with an entirely different name used my decades old account at U-Haul from a one time move ages ago to rent a truck. She signed her own name next to mine, probably showed a drivers license that did not match my name, and they still let her rent using my information, and me listed as the authorized driver should anything happen to the vehicle. When I called, the person who picked up was rude, not interested in helping, and told me he has too much on his plate to help with a problem they created. It’s taking days going through customer service just to get my information deleted from their system so that this won’t happen again.

Rating:

2.0

the manager was rude

Rating:

2.0

One of the tires on trailer was at 54 psi upon pickup. The other was obviously a newer tire and at spec of 65 psi.

Rating:

1.0

Probably one of the worst U-Haul vehicles I’ve ever had privilege of renting. Seat was torn. The vehicle had no AC working at all. Gauge cluster plastic was broken. Inside was dirty. The biggest appointment was the no AC in 90+ degrees. I’m actually gonna be writing a Google review here shortly.

Rating:

3.0

Customer service was not that great. But everyone has off days at times.

Rating:

5.0

You may want to have two people working instead of one the kid was really busy Saturday morning I was supposed to pick my trailer up at 7:00 did not get out of there till after 8:00

Rating:

1.0

Got charged for an extra day when I turned in the keys before 3pm. Also had to wait at least 10 mins before I was met at the desk with help. Very unprofessional.

Rating:

5.0

I'm thankful for the help to do everything I needed to do. The crew was very nice, friendly, and helpful.

Rating:

5.0

mesi avek staff ki la pou sevi nou ak bn service sa good job 👏

Rating:

5.0

Good services

Rating:

5.0

Todo perfecto

Rating:

3.0

Trailer had broken wire harness. I asked if he had another harness. He said no, but could give another trailer, which was too small. I asked about larger trailer ,he said no. I had already paid. He then came oit with a harness . I asked how long and he said he didnt know how to. So I had to stand there and wire this trailer in 95° heat and sun to do it myself. Didnt find that very fun!

Rating:

5.0

It took less than 10 minutes to check in the trailer and be on my way.

Rating:

1.0

The guy running the shop has got a terrible attitude terrible bad attitude

Rating:

3.0

I order cargo van but they told me no cargo van i pay for cargo van but they give me truck 10' this is no good

Rating:

5.0

The lady that helped me was amazing, she made me feel like family and like I was at home.. she explained in detail the return process in a simple way to understand... I truly appreciate the kindness

Rating:

1.0

Customer service was terrible with each of 3 people I encountered there. They opened up 15 minutes late, had bad attitudes and one was on a personal phone call on speaker the entire time he was handling my reservation.

Rating:

1.0

Cashier was rude when asking for clarification about sevices. Honestly expected better, wont be using this location again due to poor attitude.

Rating:

5.0

I don’t normally leave reviews, but I felt this one was well deserved. I want to give a huge shout-out to Darion for providing the best customer service I’ve ever experienced at U-Haul. From the moment I walked in, he was professional, respectful, patient, and genuinely attentive. He took the time to answer my questions, made sure everything was taken care of, and never made me feel rushed. What impressed me the most was watching him help another employee while still giving me outstanding service. He handled multiple responsibilities without losing his positive attitude or making either customer feel overlooked. That level of professionalism is rare. Darion represents exactly what great customer service should look like. His communication, work ethic, and willingness to go above and beyond made my entire experience smooth and enjoyable. Employees like him are the reason customers come back. U-Haul is fortunate to have someone like Darion on the team. He deserves to be recognized for the excellent job he’s doing. Thank you again, Darion—you turned what could have been a routine visit into an exceptional customer experience.

Rating:

5.0

Every thing was amazing thank you for the great service

Rating:

5.0

The staff was very courteous and the trucks were clean and ready to go. Location is very convenient and the pick up and drop off was quick and easy.

Rating:

5.0

The guys are always pleasant professional and helpful

Rating:

5.0

All good. Employees were friendly, efficient, and knowledgeable. Nice work.

Rating:

1.0

The gentleman, William, was terrible. He cussed a lot. He watched a video on his phone that had cussing very loud. He refused to explain how the charges would come out. He also took a personal phone call while helping me. He stopped several times in the transaction to talk on his phone, holding the line up. He seemingly didn't care what the customer saw. He complained on his call about not having holidays off. He was just terrible.

Rating:

2.0

I was first at the east street south side U-Haul. But even though I had made reservations, they gave it to someone else. I then had to drive to the west Washington st location. The girl that helped me had no personality and she was talking on her phone through an earpiece the whole time she was working on my stuff. There was another gentleman there that took me to the trailer. He was helpful and hooked up the trailer for me. U-Haul doesn’t seem to give a shit if you have reserved and trailer or not. BERY FRUSTRATING!!!

Rating:

5.0

Have more people to help with the return especially when the yard is parked

Rating:

1.0

Staff is lazy and on their phones. Waited over 10 minutes for a return with no customers inside. Always have bad attitude

Rating:

4.0

Everything was great until we returned it. The young woman helping customers after 5:00 PM was atrocious. It was obvious because we are white she did not like us or want to help us.

Rating:

3.0

It was a little small for returning a 26 foot truck

Rating:

3.0

The truck was clean but had a low tire air pressure indicator on. Also the shocks were completely shot…easily the roughest ride I’ve ever had in a rental truck. I mean it did its job but when you hit potholes and bumps and it throws the truck almost off the road at safe apeeds that is not too reassuring. On a side note Devin was great. Such a fantastic guy in fact I invited him to hang out at a concert I was hitting later that night. Fantastic employee there, in the end he made everything about the experience worth it.

Rating:

3.0

Confnusing drop-off procedures. Employees were not friendly.

Rating:

5.0

very good branch, recommended.

Rating:

5.0

The young guy that helped us was very proficient and professional.

Rating:

5.0

Both of the gentleman working streamlined my picking up and dropping off of the 15' box truck that I rented. Reasonably priced and professional service. Will use again when moving.

Rating:

5.0

Great

Rating:

3.0

The location is to tight for trucks and very difficult to navigate traffic.

Rating:

1.0

Called asking questions.guy couldn't answer the simple questions. Never rented uhaul and been told we had to have it back in two hours. Never had to give second phone number. Call me i will tell more..

Rating:

1.0

La atención es pésima debemos recibir una atención amable

Rating:

1.0

The van was dirty..windshield had something all over the inside of it gravel on floor board's there was something all over the driver's seat it looked like someone hauled some type of wood in the back and the driver's side turn signal didn't work

Rating:

2.0

None of the back driving lights work other then break lights

Rating:

1.0

They charged me $21 for fuel, however I refuel the van after I used it. I only drove 39 miles and I put 4 gallons back. I called them and they put me in hold for 45 min and finally they just hanged up. Unprofessional!!!

Rating:

1.0

Not sure where to begin? I rarely leave customer reviews anywhere. But in this case, I’ll make an exception. I have rented from U-Haul dozens of times over the years, from multiple locations. This was by far the worst experience. Several people came in, many who stated they already reserved online, however there were no trucks for them. Fortunately, our 6x12 enclosed trailer arrived literally as I was at the desk. Was informed the system was down. It took 30+ minutes from the time we arrived just to check in and pay. Had to repeat my phone number and other info multiple times as he continued to address others who were 2-3 deep behind me and others standing in a 2nd line. This happened numerous times to the point where I was not sure when he was speaking with me or to others. Was told that I also needed an additional name on the trailer, besides our son who made the online reservation and mine, who we included as the driver (of my truck) when he booked. So we added my wife. Never have I had to do something like this. He continued to say, we need 2 names, to which I replied, you already have 2. He continued to say, “your name does not count.” So, the person who is in front of you,, who is paying, and will be pulling the trailer ‘does not count.’ Finally after making it thru this inside fiasco, he said he would meet me at the trailer, but after a good 10 minutes, I went back inside and you could tell he forgot. This added another 15 minutes to the entire process. The young man who finally came out and hooked up the trailer and sent us on our way was polite and apologized multiple times for the situation. Will never return to this location.

Rating:

5.0

Devin Perry assisted me; he was great to work with. He was pleasant, knowledgeable and efficient.

Rating:

4.0

Staff was very helpful and go me through the process quickly.

Rating:

1.0

Be honest and not treat customers

Rating:

5.0

n/a

Rating:

5.0

Was able to get a van quickly for a quick pick up of items from Habitat for Humanity

Rating:

4.0

The truck cab was not clean

Rating:

5.0

Yes great.

Rating:

5.0

very good service, recommended this branch. always rent in this location. thank you.

Rating:

5.0

Very helpful

Rating:

4.0

Everything went well. Thank you!