Customer Reviews for U-Haul of Marlow Heights

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Marlow Heights

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Amber M. on

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Anitra L. on

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Shirley V. on

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Andrew K. on

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Took a half hour to get my truck.

Joyce D. on

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Excellent customer service; some of the best!!

Steven J. on

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The gentleman working was so courteous and very helpful. He explained in detail about my truck rental and answered all my questions

Dino B. on

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I had a bad experience, The worker did not tie down my trailer all the way and it came off my truck which could have cause a lot of damage to my truck! I suggest that they take there time when doing a costly job.

Justin L. on

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William B. on

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Great customer service. Brian is excellent. This location is my "go-to" U-haul.

Audwin B. on

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The price was high than expected for mileage. There should be a certain amount of miles thats free and then charge after that amount.

Eboni M. on

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Cherron T. on

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Kevin W. on

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robert h. on

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Joann B. on

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Iris C. on

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Oscar P. on

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Elaine G. on

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All customers aren't computer smart however, to download my drivers license was a pain in the ______.

Latonya K. on

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Lorie B. on

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The truck was very dirty. We had to clean it before we left. Also since you did not have any hand trucks to rent, we were told to purchase one and return it. When we returned it to the location the manage Christopher Holman was very nasty and refused to return it. How is that possible when your store are corporate owned not franchises?

Grindle A. on

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ASHLEY M. on

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I spent 15 minutes standing in the parking lot trying to use the app to return my vehicle. Just for the site to continuously give me an error message.

Edward C. on

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The staff at the Marlow Height, Maryland location always delivered great customer service which is why I always return to do business there.

toni b. on

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This location ran out of Dolly's

Meguel H. on

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My auto trader was not available as it was supposed to be. I had to go to three locations and run back and forth be fore i was able to recive a trailer. I made a reservation and was set way behind schedule and it was a big inconvenience.

rodney t. on

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Need more agents.

lakisha w. on

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I had reservations an couldn’t get a truck then they sent me somewhere else an the place was closed came back to the first place an the manager there act like he didn’t want to help me at all then the heat from the engine came inside the truck an was burning my foot so bad I had to keep stopping I sat for 2 plus hours trying to get a truck an had reservations

Rodney A. on

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Tracy K. on

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Melanie M. on

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Charonn N. on

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Staff was great, just need more of them for this busy location.

diane s. on

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We didn’t reserve a truck . We were walk-ins and it only took about 45min to complete the rental transaction ???? I was very impressed with professional and courteous manner of the rental agents Taking the truck out and returning it???? I will highly recommend this location to all friends and family in the area!??

Steven S. on

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Mega-kudos to service representative Nakita at this location. She stayed after closing time to assure we got a 1-way rental truck to Pennsylvania. Penske found us a truck FAR from our load-point (Alexandria) then had no key for it. Nakita proved why U-Haul is the best in the business. Please .. reward her!!

Angelo C. on

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