Customer did not leave a comment.
margaret cCustomer Reviews for U-Haul of Marlow Heights
3710 St Barnabas Rd
Suitland,
MD
20746
(@ Branch Av, Next To BELNOR (NO CUSTOMER PARKING)
(@ Branch Av, Next To BELNOR (NO CUSTOMER PARKING)
Services at this Location:
Contact Us
3710 St Barnabas RdSuitland, MD 20746
(@ Branch Av, Next To BELNOR (NO CUSTOMER PARKING)
Services at this Location:
Office Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Nothing .. The staff were exceptional .. Courteous ; helpful ; Knowledgeable efficient. I was treated with professional dignity ..
ANTONIO E- Rating:
- 5.0
Customer did not leave a comment.
Karen R- Rating:
- 3.0
Make sure the truck aren’t on E before a rental
SHAYLA L- Rating:
- 5.0
Customer did not leave a comment.
Patrice L- Rating:
- 5.0
Customer did not leave a comment.
Rosa A- Rating:
- 5.0
The staff was very helpful and hardworking.
Maxine G- Rating:
- 5.0
Customer did not leave a comment.
Noel C- Rating:
- 5.0
Customer service was impeccable
Karen K- Rating:
- 5.0
Customer did not leave a comment.
Darryl S- Rating:
- 5.0
Customer did not leave a comment.
Sabrina T- Rating:
- 5.0
Nothing Leave greatness alone!!
Johnny W- Rating:
- 5.0
Customer did not leave a comment.
Adam R- Rating:
- 5.0
Good
denise h- Rating:
- 5.0
Awesome customer service for all staff employees
STEVEN B- Rating:
- 5.0
Everyone had awesome customer service and its rare in the Area. Outstanding job!
steven b- Rating:
- 5.0
Customer did not leave a comment.
Beverly C- Rating:
- 4.0
Customer did not leave a comment.
Lolita A- Rating:
- 5.0
The agents were professional and knowledgeable. BUT, I was shocked to see my bill, how can a $19.99 rental end up $88.78. The mileage is too high.
Patricia E- Rating:
- 1.0
I was very disappointed with my recent U-Haul rental experience. The amount I was charged for this truck was extremely high, and I do not believe the mileage charges were accurate. I was told that the mileage was calculated by the computer system, but I personally tracked my miles during the rental and my records showed fewer miles than what I was ultimately charged for. When I questioned the discrepancy, I did not receive a satisfactory explanation. As a customer, I expect transparent and accurate billing. Instead, I left feeling as though I was overcharged and taken advantage of. I recommend that anyone renting a truck carefully document their starting and ending mileage and review their final bill closely. Unfortunately, based on this experience, I am not confident that I was charged fairly.
Kimberly J- Rating:
- 5.0
Customer did not leave a comment.
Brandi S- Rating:
- 5.0
Customer did not leave a comment.
Roshone B- Rating:
- 5.0
Great management great service all year round
JOHN J- Rating:
- 5.0
The gentlemen that checked me in was wonderful. Very professional and kind. There were three of us in there at one time and he managed to get us done all at the same time with profession. TY
Corrie C- Rating:
- 5.0
Customer did not leave a comment.
geraldine w- Rating:
- 5.0
Please have a MONTHLY sale on mileage. For example; if a customer is going to need 50 miles then mileage half off.
Tiffany C- Rating:
- 4.0
Customer did not leave a comment.
James T- Rating:
- 5.0
Manager showed great customer service
WILSON F- Rating:
- 5.0
💯💯💯💯💯💯💯
SHARON A- Rating:
- 5.0
Customer did not leave a comment.
David K- Rating:
- 5.0
They did perfectly at this location!!!
Mary M- Rating:
- 4.0
Always good customer service.
carla a- Rating:
- 5.0
Nothing was clean on the inside and outside, the general manager was very professional. Every staff member I had talked to was polite and friendly best experience I had in a long time
DERRICK T- Rating:
- 5.0
Customer did not leave a comment.
Lashawn H- Rating:
- 1.0
Que hablen y digan un precio luego salen con otro pague 200 por 7 horas es demasiado
moreno a- Rating:
- 5.0
Customer did not leave a comment.
PAMELA W- Rating:
- 5.0
Customer did not leave a comment.
LORI L- Rating:
- 5.0
Customer did not leave a comment.
Thoms G- Rating:
- 5.0
Young man at desk with locs was very nice and helpful. Service was great!! Ms.
PATRICIA B- Rating:
- 5.0
Customer did not leave a comment.
TIFFANY M- Rating:
- 5.0
The respresentative at this location was extremely nice and helpful, and really knowledable about his job.. This experince was surperb.
Felecia B- Rating:
- 4.0
Michael was very helpful and explained many things I didn’t even think about. However, the air conditioner did not work in the truck.
Aurelia S- Rating:
- 5.0
Nothing, all of your staff provided great customer service.
Richard J- Rating:
- 5.0
Customer did not leave a comment.
Thomas G- Rating:
- 5.0
Great service!
Domonique B- Rating:
- 4.0
Customer did not leave a comment.
Verena D- Rating:
- 5.0
Customer did not leave a comment.
Lachelle P- Rating:
- 5.0
Thank you to the owner for helping me out. Great customer service
Shaniqua W- Rating:
- 5.0
Customer did not leave a comment.
Emanuel C- Rating:
- 5.0
Customer did not leave a comment.
Jason D- Rating:
- 5.0
Customer did not leave a comment.
Tiffany G- Rating:
- 5.0
Keep up the amazing work guys 🙂
Darlene C- Rating:
- 5.0
Customer did not leave a comment.
Trevon R- Rating:
- 5.0
Great location, clean equipment and super friendly service. Reservation was at 10AM but I did not pull out until 10:30AM. The WiFi at this location is very slow. Took me 30 MINUTES to complete registration and get the keys. Please invest in faster WiFi.
Phomika P- Rating:
- 5.0
I recently received outstanding service in the Suitland/Temple Hills/Marlow Heights area, and I felt compelled to share my experience. Every staff member I encountered was extremely helpful and professional. I interacted with four gentlemen at different points during my visit, and each one contributed to making the experience smooth and pleasant. The supervisor—whose name I unfortunately forgot—was truly exceptional. He had a Louisiana accent and carried himself with a level of professionalism and care that stood out. He is, without a doubt, a top-tier supervisor. Mr. Michael, my service representative, was equally impressive. He was gentle, kind, and highly professional throughout our interaction, ensuring everything was handled with care. I also want to acknowledge the two other gentlemen who assisted me—one who finalized my service and another who handled my equipment. Their support did not go unnoticed, and I sincerely appreciate their help as well. If possible, please extend my gratitude to the entire team. Their commitment to excellent customer service truly made a difference
Patrice P- Rating:
- 5.0
Customer did not leave a comment.
Wanda N- Rating:
- 1.0
First they had 1 employee a day before 05/01 I was suppose to pick up at 10:30 I end up leaving after 11 and my movers was waiting on me at my house which went into my moving time, check engine light was on and the truck stunk bad also the service in the area suck when it’s time to complete your return
Calvin T- Rating:
- 5.0
Customer did not leave a comment.
Rontinique J- Rating:
- 3.0
Customer did not leave a comment.
Precious B- Rating:
- 4.0
Customer did not leave a comment.
DANNA M- Rating:
- 5.0
Customer service was excellent. I was a walk in. The representative walked me through the reservation process and I had a truck in a fes minutes. Drop off was just as easy.
JACQUELYN J- Rating:
- 4.0
Customer did not leave a comment.
sugeng p- Rating:
- 3.0
Everything was ok but the truck had no gas in it. It was actually 13 miles until empty. I wasn't sure if it would get to a gas station, the gauges aren't always accurate. I asked and was told to just return it like that.
WAYNE H- Rating:
- 5.0
Amazing Customer Service.
Deaunte R- Rating:
- 5.0
The staff were knowledgeable and professional. They provided efficient service which made this rental a breeze.
David J- Rating:
- 5.0
Customer did not leave a comment.
Falencia S- Rating:
- 5.0
Great customer service.
Michelle T- Rating:
- 5.0
Customer did not leave a comment.
william b- Rating:
- 5.0
Customer did not leave a comment.
Jalen W- Rating:
- 5.0
Gentleman that helped me were great they went above and beyond. Thank you guys!
Margaret C- Rating:
- 4.0
MILEAGE SUGGESTION : UNLIMITED
FELICIA D- Rating:
- 5.0
Staff was friendly, courteous and very helpful. He explained things clearly and insured we understood before we left the facility.
Carolyn G- Rating:
- 5.0
James and Chris gave excellent service. First time in a long time using U-Haul, things have changed. James was able to walk me through the process of getting my truck. I appreciate that
Byron R- Rating:
- 3.0
Only problem I had was there was no gas in the truck when I first rented.
joyce j- Rating:
- 5.0
Customer did not leave a comment.
Crystal F- Rating:
- 5.0
Customer did not leave a comment.
Diane S- Rating:
- 1.0
The owner was rude when his system was down, didn’t get the dolly and when I asked him questions he dismissed me as though I was a piece of shit. Yeah no for my first experience it was terrible…
Lachanlia W- Rating:
- 5.0
Employee was very respectful and helpful.
Brenda M- Rating:
- 5.0
Very efficient and fast. I had a last-minute request and they were awesome at this location.
Nadine F- Rating:
- 3.0
I would not recommend to a friend because there was no visible Dropbox, so the key was locked in truck, than the customer is charged $150.00 dollars. I’m so confused.
Rachel H- Rating:
- 5.0
Nothing
keith j- Rating:
- 2.0
If information were more clear on one way rentals. I reserved a 2 wheel dolly and a four wheel dolly with my rental truck. I was told that because of my one way rental, this particular location could not accommodate my four wheel dolly due to lack of supplies. This should have been made known on the confirmation call the day before my pickup. This was frustrating because, I flew in from another state to pick up my storage items and I was alone so I needed the Dollie’s to make my solo move easier. Luckily the employee was nice about to provide a 2 wheel dolly. Please be more clear on satellite locations inventory to make sure the can accommodate the customers reservation request and it needs to be verified on the call on the day before the scheduled pickup.
Andrea J- Rating:
- 5.0
Customer did not leave a comment.
Chantay R- Rating:
- 5.0
Customer did not leave a comment.
Dajiah C- Rating:
- 3.0
Customer did not leave a comment.
Quinniece G- Rating:
- 5.0
The manager was great the online service was horrible
JAZMIN W- Rating:
- 5.0
You are fine
Pamela F- Rating:
- 5.0
Excellent Customer Service
Bernard M- Rating:
- 5.0
Customer did not leave a comment.
LORI L- Rating:
- 5.0
Customer did not leave a comment.
ELLIS W- Rating:
- 5.0
The service was great, efficient, and the staff was knowledgeable and very courtesy. This was my second time going to this location and I wouldn't choose no other Uhaul location...🌹Mr. Damon
Nora T- Rating:
- 5.0
Customer did not leave a comment.
Leander H- Rating:
- 1.0
One of the guys who works there shouts at the customers.
CLAUDIA H- Rating:
- 5.0
Customer did not leave a comment.
STEPHANIE A- Rating:
- 5.0
DO NOT UTILIZE MY NAME OR ANYTHING CLOSE TO MY NAME, LIKENESS, OR IMAGE IN MARKETING, OR REPORTING. Exceptional customer service!
Phomika M- Rating:
- 5.0
No improvement needed! Kevin did an excellent job.
Adrienne A- Rating:
- 5.0
Customer did not leave a comment.
DENISE N- Rating:
- 5.0
This site is very respectful and so helpful. They make sure that their customers understand and offer satisfied. I will rent from this site from now on. Victoria Johnson
Victoria J- Rating:
- 5.0
Customer did not leave a comment.
RODRICK M- Rating:
- 5.0
My experience was great. The men at this store were very professional to me. As well as nice.
Shelia A- Rating:
- 5.0
Customer did not leave a comment.
richard j | First Impressions- Rating:
- 5.0
I was extremely satisfied, thank you 😊
GERALDINE F | First Impressions- Rating:
- 1.0
Services from the Supervisor and a lot of the employees are unprofessional . The amount of of verbal sexual harassment going on in that particular Service Center is ridiculous. The customer service all around since The supervisor Kenneth got demoted is just trash!!
Gladys D | Overall Experience- Rating:
- 4.0
I didn't get a receipt.
BARBARA D | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
BARBARA D | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Anthony M | Overall Experience- Rating:
- 5.0
Thank you Brian Baker for making everything right. We appreciate all your help
Irana C | Online Move In- Rating:
- 4.0
Did well during very busy conditions
MARTIN K | First Impressions- Rating:
- 5.0
Each person I encountered was super helpful and friendly. Thank you for your great service!
Lenore F | First ImpressionsAdditional Services at this Location
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Propane
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