Great customer service
TOSHA DCustomer Reviews for U-Haul of Marlow Heights
3710 St Barnabas Rd
Suitland,
MD
20746
(@ Branch Av, Next To BELNOR (NO CUSTOMER PARKING)
(@ Branch Av, Next To BELNOR (NO CUSTOMER PARKING)
Services at this Location:
Contact Us
3710 St Barnabas RdSuitland, MD 20746
(@ Branch Av, Next To BELNOR (NO CUSTOMER PARKING)
Services at this Location:
Office Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 1.0
I waited more than 20 minutes in the store for a person to attend us and the truck only had 1/4 of gas when they gave it to me
EDWUAR E- Rating:
- 5.0
The staff was patient & accommodating, allowing for a very smooth process.
MONICA B- Rating:
- 5.0
Damion and Sheldon are extremely professional. The entire team have strong customer service skills and are a pleasure to work with!!
JONNETTA G- Rating:
- 5.0
Customer did not leave a comment.
James R- Rating:
- 5.0
Customer did not leave a comment.
evert c- Rating:
- 5.0
Customer did not leave a comment.
PAYQUITAH W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Bernard C- Rating:
- 4.0
Customer did not leave a comment.
DaMonte J- Rating:
- 5.0
Always great customer service
albert w- Rating:
- 5.0
Customer did not leave a comment.
edward b- Rating:
- 5.0
Customer did not leave a comment.
JOEL N- Rating:
- 5.0
Customer did not leave a comment.
Lewis B- Rating:
- 5.0
Customer did not leave a comment.
Diane D- Rating:
- 5.0
Customer did not leave a comment.
Janelle D- Rating:
- 5.0
Customer did not leave a comment.
Dominique S- Rating:
- 4.0
Customer did not leave a comment.
NIKO S- Rating:
- 5.0
Customer did not leave a comment.
MARIETZA S- Rating:
- 5.0
Make is easier for the puck up and drop off easier for the customer.
Tracey N- Rating:
- 5.0
Customer did not leave a comment.
Eric S- Rating:
- 4.0
Very busy but the service is quick and everyone is respectful. I’ll definitely us them again
Tracie W- Rating:
- 3.0
It is very annoying to have to do all the work to rent one of your trucks. The guy just basically handed me the keys.after I did all the paperwork and then still had to go outside find the truck and take pics of everything. I don't work or uhaul!!!!!!
KATRINA M- Rating:
- 5.0
I was extremely satisfied, thank you 😊
GERALDINE F | First Impressions- Rating:
- 5.0
No improvement needed, they are very professional
GERALDINE F- Rating:
- 5.0
Customer did not leave a comment.
Senita Y- Rating:
- 4.0
Continue providing great customer service
Velvet M- Rating:
- 5.0
Customer did not leave a comment.
MARIAN F- Rating:
- 5.0
The people that are serving the public. They show you very much respect and are respectful, nice. I would love to always rent there!
Sarah s- Rating:
- 5.0
Just an all around good day
Otis T- Rating:
- 5.0
The people that work for U-Haul at this location are always on time. Very very good manners very very good customer service and I will always continue to go there.
MICHELLE D- Rating:
- 5.0
Customer did not leave a comment.
Carolyn S- Rating:
- 5.0
Customer did not leave a comment.
CAROLYN C- Rating:
- 5.0
Customer did not leave a comment.
Latasha Y- Rating:
- 4.0
Customer did not leave a comment.
shirley h- Rating:
- 5.0
Customer did not leave a comment.
AIJAH B- Rating:
- 5.0
outstanding customer service
katrina p- Rating:
- 5.0
Great 👍 customer service!
Alffreeda M- Rating:
- 5.0
There's nothing that needs to be improved. The place was clean. The employer was efficient and knowledgeable about what he was doing. I've rented there before. Things have changed for the better. Less paper work to sign. You're in and out. I like that. Keep up the good work.
PATRICIA R- Rating:
- 5.0
Customer did not leave a comment.
Bernard D- Rating:
- 5.0
Customer did not leave a comment.
SANDRA W- Rating:
- 5.0
Customer did not leave a comment.
Diane G- Rating:
- 5.0
There is one reason I would recommend this location. That is Benjamin W. He is a excellent example of a professional worker. He took the time to help me with my reservation when I arrives, I was having challenges completing my rental. When I returned I again experienced challenges checking out. Both time other people just said go do this or that, but if they took a few seconds to assist it makes a word of difference. I know everyone wants to do everything fast but I would probably had left without Benjamin W. assistant. It only took a couple of seconds. Thank you again for the caring, excellent service Benjamin W. I took time to write this because, my wife had been planning this move of a few items for weeks, it blessed her so I am blessed.
Terrence S- Rating:
- 5.0
Customer did not leave a comment.
LaKeshia J- Rating:
- 5.0
Rent reliable equipment.
Michael H- Rating:
- 5.0
The manageable‘s well knowledge even when it was a little problem he took care of it. He was in and he was out. He was able to get a truck, but not the size that we want, but that was OK and then he advised us the next time just go ahead and and then an appointment ahead of time so that the truck can behealed
WILLIAM K- Rating:
- 1.0
Services from the Supervisor and a lot of the employees are unprofessional . The amount of of verbal sexual harassment going on in that particular Service Center is ridiculous. The customer service all around since The supervisor Kenneth got demoted is just trash!!
Gladys D | Overall Experience- Rating:
- 5.0
The customer service was great!!
kathy g- Rating:
- 5.0
Customer did not leave a comment.
MALIK S- Rating:
- 5.0
Everything was fine except I order a dolly but never recieved one
Ashley S- Rating:
- 5.0
Customer did not leave a comment.
LaJoia C- Rating:
- 5.0
Continue great service
ROBERT F- Rating:
- 5.0
Customer did not leave a comment.
Adrian F- Rating:
- 5.0
Customer did not leave a comment.
Tamika P- Rating:
- 5.0
Customer did not leave a comment.
CYNTHIA G- Rating:
- 5.0
Customer did not leave a comment.
Gwendolyn B- Rating:
- 5.0
Customer did not leave a comment.
torian l- Rating:
- 5.0
Workers were pleasant and help with loading the information on my cell phone. Keep training and keep the employees motivated to continue to give great service.
Cherry W- Rating:
- 4.0
Ok
Keno P- Rating:
- 2.0
Overcharging customers for inaccurate mileage,
Breonna S- Rating:
- 5.0
customer service was awesome
Sabrina C- Rating:
- 5.0
Customer did not leave a comment.
YOLONDA B- Rating:
- 5.0
This is MY FAVORITE LOCATION AND THERE IS ABSOLUTELY NO COMPLAINTS
ANDREE H- Rating:
- 3.0
The air bag light, check engine light and other maintenance lights were on in the vehicle. It was also on empty.
Freda C- Rating:
- 3.0
Customer did not leave a comment.
Terrence P- Rating:
- 4.0
Customer did not leave a comment.
jamal g- Rating:
- 5.0
Customer did not leave a comment.
Alvester W- Rating:
- 5.0
the staff there are always 5 stars!!!!
DWAINE T- Rating:
- 5.0
Customer did not leave a comment.
Gregory H- Rating:
- 4.0
Customer did not leave a comment.
PAUL C- Rating:
- 5.0
Customer did not leave a comment.
Kimberly P- Rating:
- 5.0
Customer service wonderful
Dorothy G- Rating:
- 5.0
Your great
FRANKIE B- Rating:
- 5.0
Customer did not leave a comment.
Vanessa J- Rating:
- 5.0
Customer did not leave a comment.
MARIA M- Rating:
- 5.0
The customer service was great and he helped me through the whole process and the return went even better was in and out on time
kimberly l- Rating:
- 1.0
Customer did not leave a comment.
Jamal F- Rating:
- 5.0
Just keep doing what you doing. This location is pleasant professional and efficient. They always are helpful and go above and beyond with customer service.
Christine C- Rating:
- 5.0
Customer did not leave a comment.
RUDOLPHUS T- Rating:
- 5.0
Good service
Nabil M- Rating:
- 5.0
The customer service was very know
Thomas A- Rating:
- 5.0
Great customer service
Shone W- Rating:
- 5.0
I had no problems
Jerald w- Rating:
- 5.0
Don’t depend on the App so much.
REGINALD N- Rating:
- 5.0
Staff is always willing to help
DWAINE T- Rating:
- 3.0
Customer did not leave a comment.
Demetrius C- Rating:
- 5.0
The manager was very helpful. He displayed his patience and dedication to me and other customers when the UHAUL automated system was not working properly. He helped all the customers in the line, including me and I appreciated him for that. He was awesome.
Basean H- Rating:
- 4.0
Customer did not leave a comment.
Jose o- Rating:
- 5.0
The best service ever. Ill come again for my moving needs. Thank you
lois j- Rating:
- 5.0
Customer did not leave a comment.
Jahlik K- Rating:
- 4.0
I didn't get a receipt.
BARBARA D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JAMES T- Rating:
- 5.0
Everything was available and that was Awesome.
Kimberly B- Rating:
- 1.0
U boxes is trash customer service trash and yall robbing people. I’d never use yall dumpster juice smelling ass again
tobias l- Rating:
- 5.0
Customer did not leave a comment.
Jessica M- Rating:
- 5.0
Customer did not leave a comment.
DWAINE T- Rating:
- 5.0
Nothing everything was perfect
cynthia C- Rating:
- 5.0
Truck have maintenance on it truck wasn't good to many programs with it
Marian B- Rating:
- 1.0
The front desk agent was rude and disrespectful. She was not helpful at all. She didn’t even acknowledge me when I walk through the door. Also she never stood up out her chair. I asked for help with returning my truck, all she kept saying was everything was done online without assisting me. She needs some customers service training.
Tina K- Rating:
- 5.0
I had a great experience with Sheldon- he helped me and my Dad navigate the app and all the approvals and take pics of the vehicle etc and got us on the road quickly.
Haley M- Rating:
- 5.0
All very good. Thanks
OSCAR G- Rating:
- 5.0
It was challenging using the new Uhaul App, but once I got connected it was a breeze. The guys was patience in explaining the system... This is my fourth rental loyal customer....
Sonji Y- Rating:
- 1.0
The 15” truck kept cutting off every time I stop at a red light .
TYEISHA D- Rating:
- 5.0
Customer service was outstanding.
Senita Y- Rating:
- 5.0
Very Helpful Staff!
David M- Rating:
- 4.0
Customer did not leave a comment.
BARBARA D | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Anthony M | Overall Experience- Rating:
- 5.0
Thank you Brian Baker for making everything right. We appreciate all your help
Irana C | Online Move In- Rating:
- 4.0
Did well during very busy conditions
MARTIN K | First Impressions- Rating:
- 5.0
Each person I encountered was super helpful and friendly. Thank you for your great service!
Lenore F | First ImpressionsAdditional Services at this Location
-
Moving Trucks
We have the largest selection of new trucks!
-
Trailers & Towing
Our cargo and utility trailers start at $14.95!
-
Self-Storage
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Moving Supplies
We sell hundreds of products to make moving easier!
-
Trailer Hitches
U-Haul is North America's #1 hitch installer!
-
Propane
Propane service delivered straight to your door!
-
Trucks for Sale
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