ANGELIA S.
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Customer Reviews for U-Haul of Marlow Heights
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Marlow Heights
KENNETH D.
I was charged for a dolly which was never on the van and that was told to the people at the front desk they said okay but still charged my card
Joanne W.
Brian Baker was the ultimate in professionalism and super courteous. He would be the reason why I utilize and recommend this UHAUL location.
Sharnene J.
Being honest
JACQUELINE J.
Customer Service was outstanding
DANA M.
Great customer service!
TIAIRRA M.
The seat was broke the driver seat
ERIC B.
Parking for customers on the lot is Non existent please improve that.
John T.
Customer friendly
LA WANDA T.
First of all the young lady the day before didn't process my reservation properly. I came in the next day no reservation and none available. The gentleman worked hard calling other locations to get me one to no avail. Finally he found one for me but it couldn't be 24 he one that I thought I originally had reserved. I appreciate all he had done. When I returned it at the time, I saw the young lady and asked her fo you remember me and she said yes and I told her that my reservation didn't go through the day before and she just looked and said nothing turned and walked away.
DEIDRE B.
Excellent staff!!
ESTELLE H.
Everyone was very professional Everything was done in a very well manor I love that I was in and out with getting the truck and returning it. I love that the gas was already in the truck I would recommend this location
Cynthia H.
There was no customer parking.
Latasha S.
Outstanding
irvin M.
Have more gas in vehicle and not have customer to have to rush to the gas station as soon as they rent vehicle.
Chabria C.
Let the customers know every step of the process prior to booking. All the extra steps that had to be done at check in added so much time to my rental.
RUSSELL B.
Stop using my email i haven't used uhaul in years and this is the fourth time I've gotten an email for a service i haven't used
WILLIAM N.
Great job, please keep up this level of quality and I will use this store location for all my moves. Better than the Oxon Hill location. Their trucks looked dirty and untouched. That is why I canceled my reservation and when to the St. Barnabas road location! Excellent!
Marie R.
The associate that helped me was excellent. He made sure I understood all the terms and even assisted with where I could temporarily park my car while renting a truck. It would be helpful if the website mentioned that there is no parking of personal cars on the lot prior to completing an online reservation.
Cortez C.
Great service
Denise O.
Keep positive mannerly people. I am always pleased with tbe service.
Michael M.
I was ok with the service
Cynthia H.
Get parking in the event I need to leave my car.
Marie M.
I like everything about this place.
EMMA R.
Great customer service from Shaina and quick return assistance from Bryan, they need to start a business to show others how to treat customer.
David B.
Great service
Jerome L.
At the end trying to return my truck via the app would not operate. The attendant outside could not help me, saying the only way for me to check out was thru the app. It took me an extended amount of time to check out until another female attendant came to assist me. I wish me signing my truck out after drop off wouldn't be so difficult.
ALBA R.
Don't make people wait so long for assistance
LATESE B.
Need another person to assist with customers
DONTE C.
Customer service
patricia M.
Everything was good
GLORIA J.
Many thanks to Brian Baker on how he run and operate this location with such knowledge, professional and the cleanliness of the facility. How he individual treat each customer according to their needs. !! Happy New Year !! Thank You, Ms. J
DJIBRIL D.
Excellent customer service
Linda T.
Inform customer during reservation that they will need one reference. Most references do not like to be called at work un- announced.
Imani S.
Return my deposit faster still waiting
JOEL B.
N/A
Julie H.
Nothing!! The person that help me was very professional, explained every details that I needed to know and kind.
Mary H.
Slight wait at the pickup location on a Sunday, however, the staff person was very helpful and fast.
DEMAR M.
Better communication Stop trying to rush out the door and stop trying to rush a Customer off Explain to customers that don't understand or need more help
KEVIN J.
Make sure the truck reserved, is guaranteed!!
Tracey N.
I was very pleased. I will use your location for all of my rental services.
Rodney A.
Everything was good
Eric J.
All of the staff were incredibly helpful and allowed for a smooth pick up process!
Misti U.
Great customer service!
Neda J.
Nothing, customer service was great. I was in and out!
William S.
I truly felt like a valued person. Keep up the great service.
MICHELLE S.
You all were awesome. I've used you before and I want to say THANK you fit being prepared, in time and properly staffed. Even during this pandemic. Michael was my current representative and he was VERY attentive and helpful to each and every customer. Thank you and keep up the good work.
Ray R.
Windshield could've been cleaner but experience with everyone at location was great and reservation was fast and easy even when I had to extend rental an extra day. Will recommend this location anytime.
KANA P.
Very friendly environment and I will use their services again!
Carmelita W.
I received exceptional customer service throughout the entire process. Thank you.
IDRELIA B.
The service guys were very patient and professional. It was on November 1st, and it was very busy inside of the location. The 2 gentlemen were patient with the crowd of people, and politely explained to them that all of the vehicles were booked for the day.
Corrine F.
The check in employee was the best thank you
Sharee A.
The store called me 2 days before my Reservation to let me know that I would have to return the truck back to the location, instead of the 1 way rental I reserved.
Matthew H.
Thay uhaul truck was tore up it was so ridiculous what crap we had to deal with.
Bertino L.
I had a pleasant experience with you and I don't see that you need to improve just maintain your level of service
darlene C.
Good service
Chaconda B.
Those 2 guys were very professional at all times and u ear helpful!!! Thank you for everything guys!!!
Melva S.
Was not given the proper vehicle for the service I needed it for, I was given a in-town vehicle when I needed a one way out of town vehicle, mileage was written wrong on contract and I was unable to do what was necessary, which was to go to WV to take some thing to my brother but was charged $111.84 For a 19.95 10†truck. I am very disappointed in the service I received for this contract. Nonsense!! NO I will not set someone else up for a disappointment like I experienced. I have been a user from this location for several years but this is the first time I've experience this kind of bad service. So my card was charged for $1.59 a mile instead of a rate for unlimited and/or one way out of town, representative never even asked me how far I was going, I suppose he just assumed it was local. So I called when I realized the error but was still charged for 40 miles plus all the other fees. What ashamed for the poor customer service I received, the representative did not even come outside to inspection the truck with me even after I asked him too, I was not until I looked at the gas level and it was wrongfully listed on contract and went back inside to tell the representative that it was wrong that he came out to look only at the gas level and corrected it on my contact and initialed it, the truck was it in good condition and probably wouldn't have made the journey. I feel as though I have been robbed.
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