Customer Reviews for U-Haul of Mid City

7,640 reviews

415 W 2100 S   Salt Lake City, UT 84115
(Off I-15 Across from Home Depot)

(801) 487-6231

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(801) 487-6231

415 W 2100 S
Salt Lake City, UT 84115
(Off I-15 Across from Home Depot)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Best service always

Jose N. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
4.0

Customer did not leave a comment.

Jay B. 
Rating:
5.0

Customer did not leave a comment.

Laron P. 
Rating:
5.0

Customer did not leave a comment.

julie J. 
Rating:
5.0

My order was messed up with another person. Glad they can find a truck and there was no further worries about the order and payment.

XIAOMING S. 
Rating:
1.0

Your employees were dishonest took money from my bank account .i filled the gas tank b4 i returned it i was still charged for gas .i was charged insurance i never requested it. I have never needed to .the truck was dirty. I needed furniture dollies they did not have them .Im a vip .I will never us uhaul again .they took a deposit and never returned it .i have called customer service and my call is never answered.

Penney P. 
Rating:
5.0

Customer did not leave a comment.

Lyle H. 
Rating:
3.0

The people who worked there were exceptionally kind!

Susan W. 
Rating:
3.0

My visor was broken and so were both my side mirrors. All made for a tough drive.

Stephanie O. 
Rating:
4.0

Customer did not leave a comment.

Cody T. 
Rating:
5.0

The rental truck has a sticker on the side that states its a fuel saver truck. I averaged about 10 miles to a gallon. How is this a fuel saver? This is crazy to only get about 300 miles to a tank.

Michael D. 
Rating:
3.0

Was upset that they charged us for gas when we picked it up at half

Blair L. 
Rating:
5.0

Solo llevar los requisitos y todo muy fácil la renta

Ausencio R. 
Rating:
4.0

The lot is small and was packed with equipment

Duane H. 
Rating:
5.0

Great customer service I love your vehicle

beshaw F. 
Rating:
5.0

Customer did not leave a comment.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

Paula F. 
Rating:
5.0

This was my first time ever renting a uhaul vehicle, and i was totally surprised by how easy the whole process was. Everyone at the shop was super friendly and efficient. I'd do it again no questions asked.

Kristen K. 
Rating:
5.0

Smooth transaction. Was greeted by a friendly staff when I couldn't get automatically checked in.

Randy N. 
Rating:
4.0

Location is hard to get to

Sarita D. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
4.0

Customer did not leave a comment.

Justise C. 
Rating:
5.0

Customer did not leave a comment.

Reed B. 
Rating:
5.0

Customer did not leave a comment.

Clay S. 
Rating:
2.0

I regularly rent U-Haul vans to do local deliveries for my business, so I'm familiar with the process. And although I use different locations around town depending on availability, I've come to expect a certain standard of service no matter where I go. This time was different. When I arrived to pick up the van, the woman working the desk took me through the normal check-in routine. First, although I had scheduled the van from 12-6, I was told that they close at 5 and weren't doing after hours returns, so I'd have to shorten my booking. Odd, but I could make it work, so we kept going. When we got to the $10 insurance, I declined. She told me I was not allowed to decline because “they had new vans and they didn't want them getting damaged.” I insisted that I didn't want the coverage, and finally she relented, telling me she would have to give me an older, more beat-up van since I didn't want the insurance. Then she told me if there was any damage at all that wasn't there before they would absolutely be charging me. I told her I understood. Then I went to see the van. There was not a body panel on the entire vehicle that didn't have existing damage, and one of the headlights was cracked. I went onto my phone to confirm damage and add photos as I normally do, and their photos of the “current condition” of the van were of a brand new van. None of the existing damage was shown in the photos. And after what had seemed like a threat from the woman who rented it to me, I had to spend an extra 20 minutes taking photos of all the damage on the vehicle. There was enough damage that I hit the photo upload limit before recording everything, so I had to include just the worst parts. Thankfully, the van operated just fine and I was able to complete my delivery with no issues. I wasn't charged for extra damage upon my return. Bottom line - shortened rental period, insurance runaround (U-haul corporate might want to look into their insurance claims compared to other locations because trying to force the voluntary insurance on me seemed very fishy), equipment quality downgrade, and extra time spent documenting damage made for a really subpar experience. I rated it two stars because at least the van worked well enough to do the job. I will choose a different location from now on.

Tristan A. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
4.0

Customer did not leave a comment.

LOUDON F. 
Rating:
4.0

Customer did not leave a comment.

Kim D. 
Rating:
5.0

Very good service thank you Uhaul.

Mujib J. 
Rating:
3.0

The truck had too many issues and it was pretty expensive

Marcus S. 
Rating:
5.0

Everyone was extremely friendly, helped me learn how to back up our rented trailer, and helped make sure my hitch system was safe to use! Highly recommend. Just wish I had gotten my hitch system installed with them

Carissa E. 
Rating:
5.0

Customer did not leave a comment.

Bernhard G. 
Rating:
5.0

Girl Power there… i like that

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Finita M. 
Rating:
5.0

Very helpful and friendly

LARRY D. 
Rating:
5.0

Customer did not leave a comment.

Victor R. 
Rating:
2.0

This location was very, very congested. Wasn't sure where to park to turn in the van. The staff Wes very friendly and helpful though. My only other complaint would be you need to allow more miles. In my situation 117 miles wasn't really enough, so I ended up paying quite a bit for the extra 20 or so miles I drove. But the van worked great for what I needed.

Sandy C. 
Rating:
5.0

The two lady's was really nice and helpful

sharon A. 
Rating:
4.0

straps not fastened on AT

Dillon K. 
Rating:
1.0

The manager was extremely rude, this location is extremely hard to get into and I pulled in and she wanted me to go around the block. It wouldn't have been that bad, but she was rude and basically told me they wouldn't rent to me if I didn't move my truck.

Ryan R. 
Rating:
5.0

Customer did not leave a comment.

Megan D. 
Rating:
5.0

Service is always amazing. The young lady from Rhode Island who assisted me was the best. Great relations.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

jack S. 
Rating:
2.0

I'm not happy that I was charged TWICE and MORE than what I was told..... I've been waiting for someone to reach out to me to explain this and NOBODY has..... Bad Business!!!!

Jeremy G. 
Rating:
5.0

Customer did not leave a comment.

Anne W. 
Rating:
5.0

Customer did not leave a comment.

douglas K. 
Rating:
5.0

F**king amazing customer service, easy to understand instructions throughout, more affordable than other competitors, and all around great staff!! #f**kyeah

Luis J. 
Rating:
5.0

Yes I'm so appreciative of ms Jessica who helped with my reservation very informative and a pleasant customer service. Thank u go UHAUL!!

JANE G. 
Rating:
5.0

Customer did not leave a comment.

Taggert S. 
Rating:
1.0

Wife was verbally assaulted and intimidated by uhaul representative. The representative made up claims that we damaged the vehicle with no evidence. When we voiced concern she threatened to call the police. I will be speaking with a lawyer on Monday

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Would not change a thing. Well done. Had what I need and was attentive to my schedule.

Gaetano D. 
Rating:
3.0

Took about 20 minutes for the guy to process what I thought would be a simple return (extra boxes from a “box kit” we bought at another location).

Rob N. 
Rating:
3.0

Upon checkin, I was told gas gauge was at 15/16ths full. Upon entering the vehicle, I noticed the tank was at 3/4 full. I corrected this on the vehicle inspection form… after driving a mere 5 miles, the truck sat in my driveway for about 1.5 hours while we loaded it. Upon getting back in the vehicle to drive to the storage unit to unload, magically the tank went down to 1/4 tank. Not possible at this point having driven 5 miles since pickup. I filled the truck all the way up at a cost of $106. I drove a total of 88 miles today. No way is the gas gauge working correctly and with the continual cascade of reduced fuel readings, I absolutely feel like the gauge was tampered with prior to pickup to make it appear there was an almost full tank when there wasn't. I'm not sure how this is possible as I'm not a mechanic, but no way I consumed $106 or 25 gallons of fuel having only driven a total of 88 miles. Upon mentioning this to the support staff, nothing was done to rectify the matter. I won't rent from Uhaul again.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
1.0

I was sent to a location that didn't have a truck. My gas was under what was said, I took pictures and submitted

Marc V. 
Rating:
3.0

Radio didn't work and the A/C only worked when I had it on the defrost setting plus the car tow we rented was to small for the car we had put on the contract. We had to tow a smaller car

Saintpeter D. 
Rating:
5.0

Thanks for offering the self service checkout!

Victor H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

I am so blessed to have encountered such an amazing experience. We were not educated on the tow dolly as to how to attach or detach it. The gentleman went above and beyond. That was very much appreciated after traveling through 3 states deadhead straight.

renee C. 
Rating:
4.0

Hi, everything was ok besides one thing: I was asked to fill out the gas tank and I had to put $27 to it but I just drove 15 miles with the truck. The tank was not full filled but the difference on the dash was small. I asked for a refund but was not accepted. I don't think this is fair.

Giovani R. 
Rating:
3.0

The van was not clean when I picked it up. The service was ok though.

Adrian P. 
Rating:
5.0

Customer did not leave a comment.

Bradley G. 
Rating:
5.0

Customer did not leave a comment.

Henry O. 
Rating:
5.0

Just make sure with the customer that all of the moving supply orders that have been arranged to be picked up with the truck rental are all accounted for before leaving the checkout register. Great experience, I will use this location for every move!

lesa L. 
Rating:
5.0

I haven't gotten my return bill on the mileage yet if there is any but my experience was amazing!! Very happy.

Josh E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
4.0

Customer did not leave a comment.

Janet L. 
Rating:
4.0

I had rented blankets at a separate location from a truck. I was told I could return the blankets anywhere. When I arrived to return everything they said I had to take the blankets to a story 30 miles away. Luckily they resolved it though it was a complicated process. This location was fine and efficient. However, my blanket rental should have been set to match my truck rental.

Noah C. 
Rating:
5.0

Not sure the young lady's name at this location, but on 10/8 when we went to go pick up around 11am she was all by herself, other worker I believe was injured, she was handling several customers at the same time. She is a rockstar. She deserves some recognition!

Robert G. 
Rating:
2.0

Truck had many, many scrapes and scars on every side. Much of that damage was not noted. I uploaded several pictures of the damage and yet was still charged for that preexisting damage. I don't recommend this location.

Robert W. 
Rating:
5.0

The staff was nice and helpful. The van was in good shape and ran well. The return and pick up were very easy.

James C. 
Rating:
5.0

Customer did not leave a comment.

Kate W. 
Rating:
1.0

I will never be back. The pics they take of the vehicle disappear after you agree to them, so take your own pics. We were charged over $200 for minor wear and tear damages that were already present, but we had no way to prove it. If you rent from them, heed my warning. Take your own pics of the vehicle beforehand.

Jeannene W. 
Rating:
3.0

The personnel at the location were great. They did a fantastic job. On the other hand, the facility was way too small for the amount of business you are doing there.

Greg L. 
Rating:
5.0

I had an issue getting the truck open but the location was super helpful in helping.

Jeffrey L. 
Rating:
3.0

The location has to be one of the worst on the planet. So cramped into a small space that finding a place to park was a challenge.

Bob H. 
Rating:
5.0

They were remarkably quick to install my hitch, and while the parking situation was a little confusing at first, I wouldn't hesitate to recommend them to friends and family. Excellent experience!

Grace B. 
Rating:
3.0

Customer did not leave a comment.

Alexa N. 
Rating:
5.0

Good customer service

Jose V. 
Rating:
5.0

Customer did not leave a comment.

Tyler E. 
Rating:
4.0

Customer did not leave a comment.

Aaron O. 
Rating:
1.0

Expect to go here and be treated like less than human you will be treated like crap or if your lucky be ignored all together no one that works there likes there job and takes it out on customers who by the way pay there paycheck or we wouldn't be there. I wish there were a negative 5 star it would still be too good

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Eugene M. 
Rating:
1.0

Customer service sucks at this location. Not willing to help their customers or offer any advice on options. Never will return or recommend my family to come here.

Mele V. 
Rating:
5.0

Very efficient and friendly staff.

Thayne H. 
Rating:
1.0

A 1 day rental was$20 a 2 day rental is $89? I will never pay this. This is robbery No where does it say it will charge u 4x the daily rate. Thieves.

Dannielle H. 
Rating:
1.0

Store people called me and said that don't have any 17” truck available (when I was booking 17” truck available) and replaced with 26” instead. I told them abs lights on and breaks are not good enough to drive. They said you can bring it back but they still charged me for actual prize. I ended up rent another truck from another company. I already shared my experience with store manager as well but customer service level her response was so poor. She couldn't handle the problem at all

Erkut M. 
Rating:
5.0

Do not, under any circumstances, try to use the 24/7 Uhaul APP. It simply does not work. Whatever Uhaul V.P. that let the entire concept of an APP to rent a truck bet past the brainstorming stage should be fired immediately. It took me 45 minutes to get a truck where as it has taken 10-15 every other time I have rented. Just horrible. Once it had failed and I was able to work with one of the nice people at the store, all was good. This survey was about the location, and it was good. But if I was rating just Uhaul, they get Zero stars.

Nicholas E. 
Rating:
1.0

The equipment it's on perfect shape , on of the guys is super helpful. But the girl on desk Jessica is super rude it looks like she do not have idea about what she it's doing she tried to charge me 750 dlls plus my 280 dlls rental because she wrote the information wrong .

Juan A. 
Rating:
5.0

Nothing to improve, great service!

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
4.0

Customer did not leave a comment.

Frederick S. 
Rating:
4.0

Customer did not leave a comment.

HERALD M. 
Rating:
4.0

Windshield was very dirty but other than that the truck was ok. Very helpful employees at this Uhaul. Have used now three times with really no complaints.

Robert W. 
Rating:
5.0

This was the best experience I've had renting from U-Haul, staff was fantastic and I was hooked up and on the road very quickly. It's much appreciated

Michael C. 
No reviews have been submitted for this location.

Additional Services at this Location

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