Customer Reviews for U-Haul of Mid City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Mid City

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Gregory R. on

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Heinz S. on

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todd t. on

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They were under staffed, but handle the amount of in and out bound equipment very well.

Kaye M. on

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Nothing

Cassia G. on

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Customer did not leave a comment.

Parker H. on

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Better customer service.

Darwin R. on

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Genevieve B. on

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Wonderful customer service!

John H. on

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Mary F. on

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The question of - “was this location clean and inviting?” Well it’s very bland because I suppose of the nature of the business. The outdated counter service needs a reinvent. Think of a car dealer service, open interaction Strong VW has a great new service lay out. I really thought the check in process was easy. My return took less than 5 minutes. Thanks for this location for being open on Sundays.

John H. on

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We had problems using the online checkout to get our vehicle so had to do it in person. We were able to use the online return, which was great since the location was quite busy and would have taken much longer to return the truck.

Alexandria H. on

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Ian K. on

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Staff was quick and professional.

Lisa L. on

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We did have some problems returning after hours, but they were resolved quickly and in a friendly, professional manner the next day, when I returned to verify check in and final bill. The "young" man who helped me was great. I'm sorry I didn't get his name, but I'm sure it's on file and I hope he gets kudos for the awesome job he did! He was professional and thorough, as well as funny and kind. Moving is usually so stressful and it's so nice to be treated well and uplifted during the experience. That is why I keep returning to uhaul for my moving needs. Once again, stellar job uhaul. Kudos to both management and staff.

Brian D H. on

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This place is swamped making drop off very time consuming and difficult.

Sid S. on

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Sarah S. on

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Darin P. on

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everyone was really helpful and nice even when it was super busy

robert c. on

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Phyllis S. on

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Michele S. on

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Grant J. on

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MEREDITH P. on

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The associate was very kind and helpful. He unhooked the trailer for us and ended the contract digitally right on the spot. Very easy process!

Stephen T. on

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The wait was really long, but I chose the last hour on a Sunday. The vested interest the employees had of getting me out of there as fast as possible made it work. Props to them. The only issue was they required me to keep the equipments gas tank at full, but when I picked it up it was not full. So I essentially put gas into it excess of what I actually used.

James B. on

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Provide the truck that I reserved.

randy e. on

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Marc M. on

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Mathew S. on

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Umar S. on

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Vehicle was dirty inside. Drove horrible. I booked at a different location couple days before pickup and right before pickup the location was changed which was unacceptable as I had to pay more mileage for the location being out of way.

Justin W. on

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Thomas N. on

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Belinda M. on

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Steven S. on

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John U. on

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Nothing

Mick H. on

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Dean B. on

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Tell people before they leave that the link to the “known damage” site doesn’t work after they leave the lot. I couldn’t do a proper walk around the truck before leaving due to where is was parked. Upon arriving at my house I tried to open the link with no luck. I called customer service and wasted 30 mins being on hold and talking to four different people to find out by the LAST person that the link doesn’t work after you leave the lot! WHY?? It’s known damage!! Doesn’t make sense!

Jesse F. on

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This location is always fantastic. I come here every time I need a truck.

Annely O. on

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Excellent

Haley K. on

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karen s. on

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Customer service was great equipment worked well and suited our task. Will use again.

elaine w. on

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The 1-800 line gave me the name of a uhaul place that was out of business! Everything else- very nice- the dealer in Utah gave us hints about the route to travel. Very nice- no fears about traveling with a uhaul!!!

Christian C. on

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Brian R. on

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Ravienne P. on

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We told them the problems we had, they didnt give a hoot and that was the end of our time with y'all. Thanks

Zachary P. on

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After my off hours pickup via the app told me it wouldn't work (when I arrived to pickup) and I had to wait 2 hours until the store opened to get my vehicle. Keep in my I had Ubered across town and couldn't just go run errands for two hours so I had to just sit. Then the van I booked wasn't Available and the trucks were too tall for our parking garage ... They sent me over to u-haul of mid city to get one of the 20 vans they keep in stock. 3 hours later I finally have vehicle and all seems well. Well due to our delay we missed one of the 5 trips we had to make in the van, this causes us to be behind on the van use 3 days later at the return of the rental. I got a normal call letting me know my rental was due back at 10am (3 days later) and I said I understood knew I would be charged an extra day and all seemed well. He asked when it would be in, and I said well I should be done with it that day and would probably be in around 5. Fast forward to 8/9 or so that evening and I received one of the worst customer service calls that I can remember. Basically accusing us of suspicious delays in returning the van..( I was half a day late on a now 4 day rental) and I just spoken with this man earlier that day.. On top of the fact that I have used this email to rent 10 times and you have our business CC on file. Not to mention a photo of driver's license. Fully rude call basically accusing me of van theft and not keeping promises. Really think you need to give this location some training, won't be using again. The lot was full of vans yesterday and today when I dropped it off so I don't understand the issue as I wasn't even screwing up other rentals by being late. Calling your returning business customers when they are a few hours late on returning a van and accusing them of theft is insanity.

Roger J. on

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Everything was great!

james I. on

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The guys at Uhaul in Salt Lake are very helpful and friendly. Gonzo was just great.

Curtis H. on

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I dropped off the trailer after hours so I didn’t meet the staff but it looked clean and orderly. And they saw our returned trailer and took care of the paperwork and emailed me the final receipt.

David Z. on

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Bob Canham, the Manager, was friendly and courteous. The three books in the waiting area are the most interesting I have ever seen in any office or facility, bar none! My hitch was installed in less than 1/2 an hour.

Peter B. on

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The young man who helped me and did the installation was very good. He was helpful, courteous and smart. Thank you.

George B. on

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Chris K. on

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lela n. on

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Russell W. on

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Charged me for fuel. When I left the location, it was agreed the fuel was where is should be. I was charged for a ball rental and hitch (that has ALWAYS been included in previous rentals), Location said it was 1' 7/8.. it was a 2" Ball. Contract was put on hold when I left and location was not able to close it. (as they added extra charges after I left the location)

JAMES L. on

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Janet P. on

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john c. on

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Waited about a half hour to get my trailer, even though I had early checked in with photo ID and everything. Early check in was a waste of time. Service was thorough and helpful when I was being served. It was a Friday evening so likely busy day of the week, but checking for a trailer (not even a vehicle) should be easier.

Nathan H. on

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kirsten c. on

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Super helpful, thanks!

Clay V. on

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The gentleman who assisted me was tremendous.

Jonathan L. on

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Diane M. on

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Alvin N. on

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The staffing at this location seems a little low. You sometimes have to wait in long lines even though the staff is very helpful, quick and friendly.

JOHNNIE C. on

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Fast and friendly

han scheffelr s. on

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Nate S. on

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We were charged an unknown $15 cleaning fee for apparently the exterior of the a 6x12 trailer. This was not explained to us and I don't understand why we were charged this fee. The trailer was as clean as it was when we picked it up. I would appreciate a refund of that money.

Debbie M. on

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john l. on

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The workers were friendly and helpful. The only frustrating part was that they would people that just arrived push in front of us that had been waiting..

CHRISTIAN P. on

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Erigit G. on

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Phillip L. on

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Ralph B. on

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bob z. on

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Alexander H. on

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Richard A. on

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diane s. on

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The 5x8 box trailer I rented was not fun we got to our location put the sliding door up and it got stuck we could't get it back down no matter what we did, it was a Nightmare to say the least!!!

Michael G. on

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jose s. on

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MATTHEW P. on

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James C. on

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ROYAL R. on

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Very accommodating and friendly.

Billy P. on

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Friendly and helpful service

Misty T. on

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There were too few employees to help the amount of customers in the store. I was just returning a dolly and stood in line almost as long as I had the dolly rented.

Ronald T. on

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Henderson S. on

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tolly a. on

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Damian W. on

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Same as above

George G. on

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Same as above, nothing to do with the location. I requested to speak with a Salt Lake manager today, I doubt they will call.

SAM S. on

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Blair B. on

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william f. on

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Vern W. on

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The location was easy to find but confusing to get to. The the truck had some mechanical issues - had trouble with the key on the ignition and the steering was really wobbly.

Adam B. on

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Excellent customer service from the beginning to the end.

Virgil K. on

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Upgrade your computer software! I was reluctant to give 5 stars solely because of how slow your computers are.

Steve w. on

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The staff while knowledgeable and competent are less than approachable, genial or friendly. Reminded me a lot of an old time car mechanic shop experience ie. the customer is ignorant and a bother. I have been here twice in the last 3 months, same experience with different people both times.

michael a. on

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I think Dolly's should come with truck and always some type of ramp

Danny E. on

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Chelsea Y. on

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Angelina T. on

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Nothing real because the guy was friendly to me and he did quick.

Joseph E. on

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Very helpful & went out of their way to accommodate us.

larry r. on

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Anthony S. on

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Anthony S. on

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Aaron M. on

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I have rented from this location three times in the last two weeks. They have been ready for me every time. I did not have any issues with the equipment. It all worked great. Cameron has helped me on two of the occasions and he has been extremely friendly and helpful. Paul ( I believe was his name) also helped with the check in and did a great job. Thanks!

jennifer c. on

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There was no pre walk through, my pick up location was changed and my drop off, it was a very inconsistent experience this time.

Fred L. on

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Return of the trailer took about 5 minutes. Fantastic!!

Deborah T. on

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Robert L. on

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Kyle T. on

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The guy who helped me was awesome! Very helpful and made my whole experience great. He hooked up my car dolly and made sure all was working well. Took a load off my mind. Then on the return, they were closing, but he helped me anyway. He unhooked it and put it away with no effort needed on my part.

Lars B. on

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Attentive, we’re outside as we pulled up to get us checked in and on our way.

Sean C. on

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RICH S. on

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Great customer service. I was checked in and checked out super fast. I would recommend them to anyone looking for a rental truck.

Tanner F. on

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Sales rep I had, Benjamin hales, was friendly and nice, helped me add extra miles incase i went over- i didn't come close. upon getting the truck- different story, the truck was dirty and had black dog hair everywhere in the cab, plus it smelled. I arived early because my flight got in early, had a 10 am pick up instead of noon, instead on my noon drop off time at the drop off location it changed to 10am. i had a 6 hour drive and I wasn't able to be back by 10am, was back by 12 noon like my scheduled time. (the sales rep had a hard time changing my scheduled drop off) made my experience frustrating so I took matters into my own hand because he couldn't figure out the new uhaul software. As far as the app and drivers license process, went easy until I pulled up damage information and there was NONE, and the truck was damaged. mad it difficult, get it figured out Uhaul.

Andrew W. on

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Had to buy a plug adapter for the same cost of the rental.

David M. on

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Love the after hours drop off

Robert H. on

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The headlights are misaligned. They point down so that they hit the pavement just 20 or so feet in front of the van. Part of our move was during the night and it was almost impossible and highly dangerous to drive in any unlit areas.

Grant O. on

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Quick. Friendly, convenient!

jesus m. on

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Nothing to improve. Doug got us out of a pickle he was very professional and courteous. We expect to pickup the 2 26' trucks and car carrier in Bountiful, UT and we were notified the day before the pickup that we had to pickup the trucks at 21st South, in Salt Lake City and the car carrier in Layton, UT. This put us in a big bind, but Doug came to the rescue. Please ensure that he is aware of our comments above. Doug was great!!! Thanks the Meza's and Davino Family.

Adan C. on

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Renee L. on

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This was the smoothest experience I have EVER had at a Uhaul location. I reserved a trailer the day before hand and the associate immediately got our reservation provided us with the necessary adaptor and hooked everything up. We were in and out of the location with the trailer attached in 15 minutes.

KIRK L. on

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Richard D. on

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frank b. on

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Danielle N. on

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Beth J. on

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Mark D. on

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rod e. on

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The Fellas that work there are very friendly, and helpful.

Holly R. on

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Stacie, Bob and Harold made our experience exceptional. From helping us problem solve to and laughs when we were stressing...Stacie used her network to help us stay on track to getting moved on schedule. The equipment was clean and in great condition. Thanks to all!

Dennis A. on

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Bob was Great! Thank you.

Tyler P. on

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Patrick S. on

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Don’t charge for mileage in town! That’s crap! .79 cents a mile. BS!

Daniel F. on

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Please do not take "average" as an insult … average to me means just that, it was what I expected, there were NO problems, the people were friendly and helpful and very nice to deal with … this is what I would expect so average to me means. Like Olympic gymnast scores, it's dumb everyone gets 9.7 and 9.6 for being "average", that is "just like all the other great athletes, what you'd expect", the "average" should be a 5, and not just 9 to 10.

Justin G. on

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Kalen B. on

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Great location. Only one in Salt Lake City I’ll use

Jessica G. on

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Thank you for your patience with me.

KEVIN R. on

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Faster service.

Gayle E. on

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Chrissy R. on

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We were charged $60 for gas even though we only drove 25 miles and filled it up exactly the number of gallons the chart said we needed to to get back to where we got it (1.7 gallons). Feels like a scam.

Tom J. on

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ALAN K. on

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I rented the box truck and since I've got a bad hip, I would of liked a one ft. plastic box to assist entering the truck.

Sally W. on

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nathaniel g. on

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Diego D. on

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Ronald V. on

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Debra A. on

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Good store. Good service.

Alan J. on

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Availability great, expenses not clear- was surprised at the $0.99 per mile.

Adam D. on

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Rates are 200 $ than one year ago. Offer discounts to repeat customers

Dennis M. on

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Great price and customer service representatives did excellent with helping me check in and out.

Bruce L. on

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Great inventory. Staff is very efficien & helpful.

Rodney T. on

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Carlyn L. on

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roger w. on

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paul g. on

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Courteous employee, quick service, overall good experience

gerald u. on

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June S. on

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Julie C. on

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The staff here was friendly and accommodating - I think his name was Darren- anyway, great place. This was our 3rd Uhaul stop that day looking for a trailer, and they came through

KEN L. on

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Matthew S. on

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Erin T. on

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Zach Z. on

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Dereck U. on

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vinod kumar k. on

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The van I rented has no pick up or smooth. Experience was not as satisfactory as it was with previous trucks I drove. I also felt like I spent more this time.

Josh L. on

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I am not a fan of how the trucks are not full on gas when you pick them up. First, it’s inconvenient when I have to stop to get fuel on the way home. Second, they say to Bring it back with the same amount of fuel. I brought it back with more fuel then when I left and I didn’t get refunded for the fuel. Other than that, it was great.

Douglas T. on

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Keep doing what you are doing

cabot n. on

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I had the honor of driving the cargo van starting with only 8 miles on the odometer. Wow! The equipment truly had a "new car" smell. It worked beautifully.

Jeff P. on

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Asnat A. on

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Today was delightful using brand new U-haul, comfortable seats, drives great on the road, We had great experience picking up the U-haul, people at the front desk were proffisional, fast and friendly. Dropping the U-haul was fast, excellent service.

Joshua W. on

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Great customer service

Larry B. on

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Earle J. on

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Over charged me when you advertise .79 /mile And charged me .99/mile And note fuel gauge is one reading and actual is less and charged me extra miles than what is stated on odometer. In other words your maintenance system isn't the best

robyne b. on

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Express drop off was available at this site. Secure place available to place keys upon return of unit. Lot was well lit and inviting! Kudos!????????????

Ben K. on

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Aweis O. on

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The previous rental smoke cigarettes in the truck.

gary w. on

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This was a one day rental. The vehicle was clean, ready for pick-up at the reserved time and full of fuel. Both the pick-up and return were handled efficiently and the final price was exactly what was quoted. They were very helpful and easy to work with.

Meaghan R. on

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The only issues that we had for this location was the tight spaces for the size of truck that we had. Otherwise great service!

Sharilyn M. on

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They were very short staffed so the wait time to pick up was long.

dave a. on

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Agents were veryhelpful, courteous, pleasant. Excellent experience

Karisha W. on

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Very fast and convenient. Staff was friendly and helpful

tom g. on

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Best visit ever. We were waited on immediately when picking up the trailer and also when dropping it off. And it was a Saturday!

Ali M. on

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Getting more customer service representatives will long wait process better. I had to wait for 20 minutes to check my equipment in.

KENNY C. on

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I really like the pickups.. They are newer and well taken care of.

Jason B. on

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Frank A. on

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Tirso d. on

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Catherine A. on

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Perfect staff

James K. on

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Rose V. on

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Caron C. on

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Get the pos system working better. Took 6 times to run my card.

Dan S. on

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Edward M. on

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Robert B. on

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There was some kind of a shield welded onto the ball of the hitch. It appeared to be positioned to protect the knob which tightens down the hitch over the ball. The shield was positioned so that it prevented attaching a hitch lock. I was unable to lock the hitch so it was subject to being stolen. It would have been very easy for someone to back up to the trailer, hook up and drive away. So I found the closest UHaul dealer to let me park it in his lot while I was at my convention.

ivan l. on

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Colby W. on

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I only received a receipt for $0.86, and then was charged about $20 more than I was expecting to, without any real receipt.

rosa j. on

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Shayne N. on

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Shaun R. on

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Super great staff !

Michael H. on

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Dropped off autotransport a day early and they didn’t mind. Only bizarre thing is that I was charged for 40+ extra miles...? All I did was drive from Florence, AZ to SLC- really, no “joy-riding”, other than that, excellent experience with most helpful and pleasant employees.

jenna c. on

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Craig P. on

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Spencer J. on

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Be able to tell me about my deposit no one seems to know when I will get it back

Ethan B. on

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Bart P. on

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everything was good with equipment and service people but I was 15 minutes late and U-Haul won't let them make adjustments to remove a complete days charge for that, so be prepared to pay more if you are just a few minutes past the drop off time.

Niza R. on

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Tom H. on

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Triet to reserve trailer for day online and could not get past page about Hitch capacity. Contiued to returnyo starting page.

Steven B. on

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This location helped correct an error reservations had made with the size of vehicle I had reserved. I wasn't able to get it resolved by calling the 800 number but the staff here went out of their way to fix it.

Eder M. on

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The dropped of after hours DO NOT WORK, please fix it it was a pain in the but

Craig F. on

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It took over an hr to return the truck, and they couldn't return my boxes at the time of dropping them off b/c of computer related issues.

Caleb T. on

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James F. on

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Location understaffed near closing time. Many customers waiting, traffic jam in the parking area.

Jonathan W. on

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Connor C. on

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It was a great experience!

Jose R. on

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Harlan S. on

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Carol B. on

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The Counter guys were fantastic--helpful, informative, easy-going, flexible, kind.

JudithAnn T. on

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Debra E. on

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Annemarie F. on

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Katherine B. on

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The pick up location had excellent customer service and had everything finished up in a timely manner.

Reece N. on

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friendly and very professional staff thank you for a very positive experience using u haul!

Brooke G. on

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michael m. on

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Delmy P. on

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george r. on

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Roger L. on

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Advantage S. on

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Michael L. on

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Bad attitude from most of the employees!

Kim R. on

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Graham H. on

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