Customer Reviews for U-Haul of Mid City

6551 reviews

415 W 2100 S   Salt Lake City, UT 84115
(Off I-15 Across from Home Depot)

(801) 487-6231

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(801) 487-6231

415 W 2100 S
Salt Lake City, UT 84115
(Off I-15 Across from Home Depot)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Booked everything on line, uploaded my DL, quick pickup, and quick and easy drop off. Got through my day of moving stuff much faster and with out a hitch! Well, I did have a tow hitch on my truck, so, no problems! ;-)

William R. 
Rating:
5.0

This trailer had a bad tire, front left. It was not noticed until I loaded it, so I would not place blame on the manager or staff.

Herbert M. 
Rating:
5.0

Customer did not leave a comment.

Judy B. 
Rating:
4.0

Truck floor was dirty.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Francis R. 
Rating:
1.0

Couldn't check in and they charged me 20 bull crap!

Crystal M. 
Rating:
5.0

Customer did not leave a comment.

RYAN L. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Brad W. 
Rating:
3.0

Check your brakes more often and stop trying to overcharge people for fuel

Angela I. 
Rating:
5.0

Customer did not leave a comment.

Weston F. 
Rating:
2.0

The customer service at this location was honestly so bad. Upon arriving It took a long time for anyone to greet me despite there being many people behind the counter. When I came back to return the van an employee got visibly upset with me and I'm still not entirely sure why? It was Overall a really frustrating experience

Shaylee S. 
Rating:
4.0

Customer did not leave a comment.

Paul A. 
Rating:
2.0

Get more employees to assist. I had to wait 30mins just to get assistance.

Constance L. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

Abraham R. 
Rating:
1.0

I had to pickup from two diffrent locations. They kept swaping my order. Over charged me.

Jason K. 
Rating:
5.0

Customer did not leave a comment.

Trent V. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
1.0

Customer did not leave a comment.

Samual P. 
Rating:
5.0

Thank you very much in helping with the move. The service that was provided was excellent.

KIMBALL S. 
Rating:
5.0

The car dolly had a problem with a bolt missing that we noticed once we arrived to pick up our car. We had to fix it on the fly, not a huge deal but an inconvenience nonetheless. However the staff was amazing when we returned it and gave me a big discount for our trouble.

Heidi D. 
Rating:
5.0

Profession crew, kept me comfortable throughout the transaction. Even tho they are younger than I expected, they took good care of me. I can think of no improvements.

Ellis W. 
Rating:
5.0

Customer did not leave a comment.

Ernest D. 
Rating:
4.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

We've never had a bad experience at this U-Haul location. We've always been treated well, and it's always quick both picking up and dropping off. We highly recommend the U-Haul at 415 W 2100 S in Salt Lake City!

Collin W. 
Rating:
4.0

Customer did not leave a comment.

Katrina F. 
Rating:
4.0

Not enough space. It was hard to get in with so many people and trucks everywhere

Miles W. 
Rating:
5.0

Customer did not leave a comment.

Russell S. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Customer did not leave a comment.

Andre A. 
Rating:
5.0

Customer did not leave a comment.

Tracy R. 
Rating:
5.0

great experience at pick up and return. The U-Haul employees were terrific.

John C. 
Rating:
3.0

Customer did not leave a comment.

Kevin R. 
Rating:
4.0

Great service. Quickly completed return.

Harold F. 
Rating:
5.0

Customer did not leave a comment.

Lyle C. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

SYDNEY B. 
Rating:
5.0

Customer did not leave a comment.

Austin O. 
Rating:
5.0

Customer did not leave a comment.

Jean Philippe M. 
Rating:
3.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Robert wiseman unhooked my car from the trailer then told me to back out of the area. what he forgot to tell me was he was leaving trailer in my path. I backed up to it and my back up sensors went nuts. So I moved the trailer he detached out of my way. Lets hire kids who care more about there phones and do a job they are tasked to do.

KENNETH M. 
Rating:
2.0

I've been using this agency for I'm guessing 20 years. They have outgrown their location. Access is difficult and dangerous.

STEVEN S. 
Rating:
4.0

We were very pleased with our service at both locations

Melissa B. 
Rating:
5.0

The people are friendly and they usually have the equipment you need.

Lyle C. 
Rating:
5.0

Staff was extremely helpful with everything I needed.

lisa T. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
1.0

I refilled the gas tank when I returned the truck with more than when I picked it up. However, I was charged for 5 gallons of gas and I drove a total of 29 miles. I contacted the store and asked them why I was charged and informed them I filled the truck with more gas and I had a receipt. The customer servicewoman at the store did not listen to me and said there was nothing she can do. She was rude and unhelpful. I would not recommend this location to anyone.

Lajuan R. 
Rating:
4.0

They had my truck ready and everything worked well.

JERRY R. 
Rating:
3.0

Our truck and a problem that the oil pressure light would come on and beep whenever we turned and whenever we were idling. Luckily we were only using the truck for a few hours but it was still very stressful. I was nervous we would have a problem and would have to call for help the whole time.

Cooper J. 
Rating:
5.0

Best location in Utah! Would recommend this location for all your needs. Friendliest staff, Cleanest trucks in town. Ask for Doug or Ben.

Ian C. 
Rating:
2.0

Maybe tell me the correct amount of fuel, clean the back of the truck out and maybe have a little respect when we drop the truck back off

Jedediah A. 
Rating:
5.0

Customer did not leave a comment.

Tammi D. 
Rating:
5.0

Customer did not leave a comment.

clay K. 
Rating:
4.0

Customer did not leave a comment.

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

AMAZING! Wonderful, friendly and helpful service!

Mischa S. 
Rating:
4.0

they were great!

Brettne S. 
Rating:
5.0

Customer did not leave a comment.

KONNIJO C. 
Rating:
5.0

Customer did not leave a comment.

Elena P. 
Rating:
5.0

Great customer service from start to finish.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Easiest drop off of my life. Excellent service. Thanks!

MARIO CHRISTOPHE M. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
4.0

No complaints

MICHAEL ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Bradley F. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

I ordered a trailer at the West Valley Uhaul because its was alot more convenient. I received a call and email to go to Mid-City to pick it up. About 4 hours later I received a call from the West Valley and asked me why I hadn't picked up the trailer. Somebody needs to get they're crap together. Needless to say I wasn't very happy because the West Valley Store would have been a whole lot more convenient for me.

Richard B. 
Rating:
5.0

The whole staff is great. The older gentleman is pretty awesome!!

Luis D. 
Rating:
3.0

I was moving from salt lake to Layton. When picking up the van, I was told I had to return the vehicle to this location. I was told I couldn't return it up north. Ended up having to pay double. If anyone needs a uhaul, I'm going to recommend one where they can return it to another location.

James T. 
Rating:
5.0

Customer did not leave a comment.

Patricia J. 
Rating:
4.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Keep up the great service!

darrell C. 
Rating:
5.0

Customer did not leave a comment.

Dallin F. 
Rating:
5.0

The cab and cargo area of the truck was super clean. Staff was prompt, efficient, and pleasant. Thanks U-Haul for a great rental experience!

Robert D. 
Rating:
5.0

It's the place I go to.

jim O. 
Rating:
5.0

Customer did not leave a comment.

Kaleb S. 
Rating:
5.0

Customer did not leave a comment.

Colin M. 
Rating:
5.0

The shop was busy but very effective. Very polite. Very personable. VERY progressional. And VERY helpful

Brian N. 
Rating:
4.0

The inside was pretty dirty, and the transition was definitely starting to go on the vehicle.

Jennie B. 
Rating:
4.0

Customer did not leave a comment.

JAMES V. 
Rating:
5.0

Girl at desk was amazing, vibrant and upbeat thank you for the positive and welcoming energy.

meleniy F. 
Rating:
5.0

nothing

Charles H. 
Rating:
1.0

I reserved a truck to go one direction that was approx 40 miles. When I got there they had a truck that HAD to be returned to the location I got it from. So I had to pay the mileage back to the original location instead of the one that is 5 miles away from my house. AND to top it all off the truck had the oil light on and smelled like burning oil. I was afraid of getting stuck on the side of the freeway with a giant truck, but they didn't care and I had to agree to pay another day's rental. The truck was dirty, and the employees were not helpful. I am very disappointed with service I received and the extra $100 I had to pay. I would not recommend this location!

AMIE P. 
Rating:
1.0

This was the worst experience! First of all I rented one van and I overheard two of the employees saying that my rental was accidentally rented to someone else. The van wasn't clean! There was a auto accident on the entrance so when I got in the van I had to back it up in a tight space so I Could flip it around to go out the exit. The point to that story is the employee should have had it put it so it was facing the right way so o could just hop in and go. Then the van had an issue with the tire being low. Whomever didn't even check the vehicle to make sure it was safe to drive. I dispute the amount I paid for such a horrible experience! I hope this finds it up the chain and something is actually done! I'm really upset! I've never had such a problem renting a vehicle.

Lee M. 
Rating:
5.0

Very friendly and helpful staff.

Willemina Y. 
Rating:
5.0

They had a lot of inventory. It was quick and easy to check in and check out. Thank you!

Kristen P. 
Rating:
5.0

Just thank you for the kindness and understanding of circumstances that can happen that can make your move challenging. It made a difference.

JULIA M. 
Rating:
3.0

Trailer came off and hit my tailgate

Andrew K. 
Rating:
5.0

Very, very helpful, and considerate. Needed to change to a larger truck on the spot, and there was no problem. Thank you!

Karen K. 
Rating:
5.0

Customer did not leave a comment.

DIONISIO S. 
Rating:
3.0

MULTIPLE NOTIFICATIONS ABOUT THE TIME OF THE RETURN DATE.... I WAS CHARGED AN EXTRA DAY BECAUSE I WASNT AWARE OF THE TIME I NEEDED TO DROP OFF THE UHAUL. ALSO THE DROP OFF AREA IS SMALL AND WE HAD TO MANUEVER OUR CAR DUE TO MULTIPLE TRUCKS BLOCKING EXITS

LILLIAN H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK B. 
Rating:
5.0

Customer did not leave a comment.

PATRICK B. 
Rating:
5.0

your equipment always works well. Thank you.

Clifton B. 
Rating:
5.0

Customer did not leave a comment.

david W. 
Rating:
4.0

The vehicle was clean except for the headlight lenses. I thought the headlights didn't work because so little light showed on the road. When I stopped I found they simply needed wiping off. The manager of the rental office, named Deavion, was cheerful and helpful. I tried to return the truck late last but had trouble getting the uhaul app to work. I texted him m. He responded immediately even though it was 11:30 pm. He handled everything this morning without any fuss. He's a good representative for uhaul.

Lyndon C. 
Rating:
4.0

Check-in was quick and efficient. Location is difficult to get to and crowded.

Lillie S. 
No reviews have been submitted for this location.

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