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PETER BCustomer Reviews for U-Haul Of Mid City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I find the mileage cost exorbitant and the reduced staffing, in favor of your relying on the app, problematic. I downloaded the app to check-in the van. It took my phone number, then announced that it was unable to send me a one-time code. But it send the one-time code, anyway. Nevertheless, there was no space in which to enter the code. It invited me to use my password, for which the space was "greyed-out." So, there was no way to observe your demand to use the app for check-in. I DON'T HOLD THE LOCAL STORE RESPONSIBLE FOR ANY OF THIS, but I do think that reasonable customer service has been torpedoed in your effort to reduce costs, in order to artificially maintain your stock price. From now on, I will depend on Penske for any vehicle rentals I might need!
DARWIN RThe new Manager there is excellent. He got me out of a little bit of a bind but all is well with his help. It’s great to have good people running and managing U-Haul and the trucks in my opinion are clean for the year and mileage.
WILLIAM SContinue doing the same!
ROBERTO GAll excellent
ENRIQUE VThe person who i dropped the truck off to in the salt lake area was great. He deserves a raise. (Take it out of the ceo salary). He was very quick and efficient with my return. I also observed his interaction with the couple ahead of me. And he was very kind helpful understanding and quick with them.he definitely knows what he's doing.
DAVID HFast friendly service!
Tom PMoving is beyond stressful but Bradley and his team were with us every step of the way. From helping us determine which truck we needed to leveraging their generous return policy while getting us outfitted with moving supplies, the store, the staff, and the whole experience have made us Uhaul customers for life!
JEFFREY FThis location almost never has the equipment I request weeks prior. Every time I’ve booked with Them it says it’s available online but the day that I schedule for I get a phone call stating that they don’t have it available. It’s very frustrating.
CAMRIE CI am please with the service
ELVIS NBradley was very helpful. I sure appreciated it.
TRACY GThis location was neat as a pin. It was full of every possible things one might need to pack and move! Staff member so knowledgable that drop off was quickly accomplished Highly recommend this 5 star location to all
Chad RRequiring us to do a soft check in while it was literally buckets full pouring rain was really crazy and not customer friendly. Also, the truck I was initially assigned to was dirty so I had to go in to switch which went into my moving time.
Tevita FThe only challenge is that the location was busy and the line was a bit long. Fortunately the gentleman outside was able to take the trailer and let me know my receipt would be emailed to me, and thus saving me waiting in line.
CASEY SExcellent Service!!
ROBERT GHad requested 2 dollies the day before pick up and they were not available when we picked up the truck so we had to spend extra time going to another location to get them. Like places closer but it was fine.
DEAN MI parked my car in a customer stall in front of the doors, but when I returned after-hours to drop it off, my car was blocked in by returned box trucks. The customer service line would not give me the lock box combo for the truck to move in out of the way, then had me wait for a tow for 15 minutes (this is 11:30PM by this point) before telling me they could not tow it out of the way. They got me an uber, but it was the cheapest option which made you wait longer. 35 minutes later I was in the uber finally.
landon mThis rental was just dollies that other store did not have
DOUGLAS BVery good people in this location
USMAN MEverything was so perfect, went so smooth. No need for improvement! Great customer service, answered all of my questions, so helpful!!
TIFFANY TAttendant was extremely nice and very pleasant
DAVID DReview directions for Spanish-speaking customers
LUIS CThe staff and support at this location was fantastic. They were extremely busy and still took the time to give great service and support. Thank you
JAMIE NJulian did great job on my move. I moved a 3 bedroom apartment and the all in cost was $1950. I used 4 movers at about $55 an hour. I will use him for my next move. He used his go to moving partner and two other professional movers for my job. They were fast, careful, and energetic. A couple items got damaged but they were covered by insurance.
ERIK PMy answer on clean and well maintained is honestly a “kind-of”. There was a crack across the windshield, the A/C didn’t work, and it was frustrating to know I needed to get gas before actively using the truck. Management/customer service was slow and lacking. Honest review overall-2/5 stars.
Kaydee CEveryone was very nice and very informative.
SHELLEY DThe General manager and one of his other staff that was there when we rented were extremely helpful and kind as well as understanding. My fiance and I weren't sure if we wanted the trailer we rented or a truck and they helped explain the differences and prices to us. It was all extremely easy and fast. They made us laugh and we would definitely rent from them again.
BEVERLY BBe ready with the equipment the customer reserves. A little improvement in customer service is needed.
Medhanie TI was lied to about how much the trucks was going to cost. I was told my rental would be $1056 and I paid $1200. They lied about having a full tank of gas.
Ericka WSuper easy checkout, and return.
IAN HExperience was fast and straightforward.
MICHAEL HUnlike my pick up of the trailer, the drop off was quick and simple! I was in and out in 10 minutes!
RUSSELL GHave the vehicle a person reserves weeks in advance when they come to pick it up. Also, have the vehicle at the pickup location they selected. Complete joke i have to go to a different location and get a different vehicle. Also, hidden fees. being allowed to advertise the 19.95 rate like they do is stupid.
DOUGLAS SEverything is good
KHUAH CAdd a water fountain or some way to get water. You get hot and tired when moving. It would be nice to have something to help hydrate you. I forgot to bring some for myself. Others probably will forget to. That’s my only complaint.
Elizabeth KI rented a 10' U-Haul van for less than 2 hours and drove under 5 miles, yet I was charged nearly $200. I even returned it with more gas than when I picked it up, but they still added extra charges. Very disappointed with this experience.
NGANDWE KHelpful with the hitch but didn't say anything about the required check out process.
Alexander FStaff was very kind and knowledgeable
MELINDA LThe rental process was very easy. Staff was helpful and friendly!
Tessa SI almost had an accident when I was about to pull in to drop off my rental truck. They were repairing a truck in the driveway, and I had to back up. That place is practically a freeway. Cars are whizzing by. I had to back up to get in on the other side. I also filled up my gas tank, but they didn't refund me or adjust my gas. It's unfortunate.
DANIEL LEasy to find and use.
MARK LLocation was convenient. Staff was super nice and efficient
DORA MThat was the fastest and so easy to pickup and return.
CATHERINE BUnacceptable how expensive it was.
MATTHEW TI got the worst truck ever. You should do better maintenance to your trucks. I paid more than 200 dollars for a piece of junk.
BRYAN MMetcedez is a nice employee and she was helpful person . I recomended this place to rent your Uhaul service
JOSE SDavid and the team made my moving experience spectacular!
MATTHEW TSuper cluttered, disorganized, and your staff obviously overwhelmed. Could barely take time to get info from us about the truck we were dropping off. Hopefully you're paying them well.
Sarah BThe vehicle that I was given was not very well maintained. The driver side door was shaking the entire time and felt like it was going to fall off. The first person who helped me decided to prioritize a different customer after he got upset and handed them off to another employee.
MASON M