Customer Reviews for U-Haul of Mid City

6621 reviews

415 W 2100 S   Salt Lake City, UT 84115
(Off I-15 Across from Home Depot)

(801) 487-6231

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(801) 487-6231

415 W 2100 S
Salt Lake City, UT 84115
(Off I-15 Across from Home Depot)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Akil N. 
Rating:
3.0

Employees were badmouthing customers with the GM at the registers. 'Couldnt wait to go eat so we can get away from idiot customers'. No one was friendly or even smiled. No one wore masks. The couple in front of me were told that their reservation was not available. When the couple asked if an employee could call around to see if one was available elsewhere the employee said no. After the no explaination check out I recieved every employee and GM went on a smoke break. They sat right out front on a rental truck tailgate. I didnt feel confortable asking any questions or double checking anything about the rental. I will not be using this location again.

Mindy H. 
Rating:
5.0

An incredible team was onsite Saturday. The general manager had me ready to go within minutes of opening and when we returned the car tow in the afternoon we were immediately assisted with detaching the tow. Best rental experience I've ever had. Thank you.

Anders L. 
Rating:
5.0

Customer did not leave a comment.

Bryce C. 
Rating:
4.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Paige, at U-Haul of Mid City, was especially courteous and helpful.

Mark T. 
Rating:
5.0

Very good

Daniel G. 
Rating:
5.0

No comments. Friendly personnel. Knew what they were doing.

John C. 
Rating:
3.0

Customer did not leave a comment.

Vishal S. 
Rating:
4.0

It was fine. Nothing really bad, nothing really great. The truck was a bit difficult to drive because the alignment seemed to be really off. It wanted to pull one way the whole time.

Tanner H. 
Rating:
1.0

Customer did not leave a comment.

JOHN T. 
Rating:
2.0

Customer did not leave a comment.

Kathryn W. 
Rating:
5.0

Customer did not leave a comment.

Timothy E. 
Rating:
5.0

Really nice car, and I have rent it very easyily.

YIFAN Z. 
Rating:
3.0

Customer did not leave a comment.

BONNIE G. 
Rating:
5.0

Customer did not leave a comment.

LAURA B. 
Rating:
5.0

Customer did not leave a comment.

Dale K. 
Rating:
1.0

I rented a trailer and got double charged when I kept it for less than 24 hours. I can't get anyone to fix this issue, your customer service representative was not helpful and could not be reasoned with. I am very upset. It's not about the money, it's the principal and doing what is right! No one seems to care about that. I even went to the location to check on this and I was going to get a call back from the manager since employees could not fix the issue which they agreed was done incorrectly but no contact yet.

Martin M. 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

Dawson B. 
Rating:
5.0

everyone was so nice, I enjoyed talking with each person I had the opportunity of talking with. Jerry, the yard man was so nice and fun from the pickup time, and then when I dropped it off.

Melvin M. 
Rating:
5.0

THE MGR.WAS GREAT HE DID EVERYTHING TO SEE I WAS TAKEN CARE OF..AND I WILL GO BACK TO THIS LOCATION AND SEE HIM FOR MY NEXT RENTAL..THIS MAN NEEDS A RAISE B J MAKARY

John M. 
Rating:
5.0

Kudos to the young woman, Paige Wiseman, who assisted me. She was friendly, knowledgable and even helped load the rental pads into my vehicle. She obviously is well versed with not only the local operations, but also helped in finding a drop off site. Improvement to the phone system needs to be made. Any call goes to the national center where one may wait 20 minutes to an hour. Not great customer service

Janice J. 
Rating:
3.0

DONT total my car with a dolly next time

Victoria B. 
Rating:
2.0

Cleanliness should not be the only focus in your survey. Customer service was fair and my experience was totally inefficient with disorganized staff who lost keys to a vehicle that was blocking another only to learn the keys were in one of the guys' back pocket. The first truck I was given had the driver seat so far back I could'nt reach the gas or break and the seat adjustment was broken. I got another truck abs it smelled like cigarettes which was awful. The price of $19.99 per day sounds great but $1 for every mile adds up quick. Knew it was too good to be true!

ANDREA S. 
Rating:
5.0

At the moment you only need an extra hand to help but for me everything was fine is not my firsts at the same location thank you‼️ I left the key in the box yesterday at 7:38 pm

Myrna E. 
Rating:
3.0

Customer did not leave a comment.

Jesse P. 
Rating:
1.0

Customer did not leave a comment.

Jared L. 
Rating:
3.0

The little white girl was rude and made some unnecessary comments she told me I if don't return the truck back on time she was going to report it stolen

TraVon P. 
Rating:
4.0

Customer did not leave a comment.

Paige S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

Excellent location . Great customer Services.

Marco G. 
Rating:
5.0

All employees were very helpful and friendly.

Bryan H. 
Rating:
4.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL LANE H. 
Rating:
5.0

The air condition was good.

Abdulalaziz A. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah P. 
Rating:
4.0

Customer did not leave a comment.

Christopher F. 
Rating:
1.0

Two of the three employees I worked with (indoors) were not wearing masks. With it being such a small and busy store, employees should be required to wear masks considering the global pandemic we're in. Also, I was not informed that I would be charged an extra fee for dropping off the trailer early and charged for moving blankets that I did not use. Overall a disappointing experience. I will find an alternative in the future as I am not comfortable with the disregard of customer safety and experience.

Johnathan H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
2.0

It took me an hour to return my trailer. It was after store hours so I used the website to return. When I tried to confirm my location with the website it was unable to verify I was at the right location. I turned on location services and was still unable. After 30 minutes I had to call a friend and make them drive to my location so I could complete my check in. It was infuriating and a huge waste of my time. There needs to be some other option to verify location in the event that this happens.

Mathew D. 
Rating:
5.0

Customer did not leave a comment.

Jordan T. 
Rating:
5.0

Customer did not leave a comment.

EDGAR R. 
Rating:
5.0

Customer did not leave a comment.

shonta T. 
Rating:
5.0

Very professional staff, they set everything up and took it all down. Easiest rental ever.

John T. 
Rating:
1.0

I had been in the store the day before I was to pick up my moving truck. I confirmed the date and time. When I showed up to pick up the truck, it was not available. I was told there was nothing that could be done. Finally someone called the manager (who was on vacation), then told I could either pay for a 1 day rental (that has a mileage charge) or be given a $50 *sorry we can't help/don't care* certificate.

Charlotte K. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Friendly service, helpful, quick kand easy. Clearer return instructions when renting would have been helpful.

Christopher S. 
Rating:
4.0

Customer did not leave a comment.

Andres O. 
Rating:
5.0

Cant really think of anything....you have a good team working together

CHRISTEN C. 
Rating:
5.0

Really good people work there

KELLEY B. 
Rating:
5.0

Customer did not leave a comment.

Martin R. 
Rating:
3.0

There is a form we were supposed to fill out before we left about the condition of the uhaul. No one mentioned that and I didn't check my phone before driving away. By the time we got home the link was no longer working so we had to call Uhaul and were on hold for an hour waiting to get to someone. Definitely mention to customers that they will need to do this before leaving so their time isn't wasted.

Melinda W. 
Rating:
5.0

I go out of my way to use this location. The Best!

BARTON G. 
Rating:
3.0

Customer did not leave a comment.

Melissa D. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

I always have a great experience with this location!!!

CARL M. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Great Customer Service . The team is in the morning is awesome...

Vincent K. 
Rating:
4.0

I suggest u keep some storage units free for new move ins ..

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Fidel A. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
3.0

People were wonderful but the location is understaffed. And the site is too small and difficult to access and maneuver in.

ELLIOT T. 
Rating:
5.0

Customer did not leave a comment.

Janene T. 
Rating:
3.0

On arrival there was nobody at the service desk. I had to eventually walk back to the garage area to find assistance. The door on the trailer I rented jammed after 6 or 7 uses and could not be closed.

Steven B. 
Rating:
3.0

Customer did not leave a comment.

JOHN S. 
Rating:
1.0

I was supposed to drop his truck off in Murray I tried to call today since 1:00 and no one answered I think it's very unacceptable I get charged double my wife's in the ER with covid this is ridiculous

Bianca R. 
Rating:
4.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Booked everything on line, uploaded my DL, quick pickup, and quick and easy drop off. Got through my day of moving stuff much faster and with out a hitch! Well, I did have a tow hitch on my truck, so, no problems! ;-)

William R. 
Rating:
5.0

This trailer had a bad tire, front left. It was not noticed until I loaded it, so I would not place blame on the manager or staff.

Herbert M. 
Rating:
5.0

Customer did not leave a comment.

Judy B. 
Rating:
4.0

Truck floor was dirty.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Francis R. 
Rating:
1.0

Couldn't check in and they charged me 20 bull crap!

Crystal M. 
Rating:
5.0

Customer did not leave a comment.

RYAN L. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Brad W. 
Rating:
3.0

Check your brakes more often and stop trying to overcharge people for fuel

Angela I. 
Rating:
5.0

Customer did not leave a comment.

Weston F. 
Rating:
2.0

The customer service at this location was honestly so bad. Upon arriving It took a long time for anyone to greet me despite there being many people behind the counter. When I came back to return the van an employee got visibly upset with me and I'm still not entirely sure why? It was Overall a really frustrating experience

Shaylee S. 
Rating:
4.0

Customer did not leave a comment.

Paul A. 
Rating:
2.0

Get more employees to assist. I had to wait 30mins just to get assistance.

Constance L. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

Abraham R. 
Rating:
1.0

I had to pickup from two diffrent locations. They kept swaping my order. Over charged me.

Jason K. 
Rating:
5.0

Customer did not leave a comment.

Trent V. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
1.0

Customer did not leave a comment.

Samual P. 
Rating:
5.0

Thank you very much in helping with the move. The service that was provided was excellent.

KIMBALL S. 
Rating:
5.0

The car dolly had a problem with a bolt missing that we noticed once we arrived to pick up our car. We had to fix it on the fly, not a huge deal but an inconvenience nonetheless. However the staff was amazing when we returned it and gave me a big discount for our trouble.

Heidi D. 
Rating:
5.0

Profession crew, kept me comfortable throughout the transaction. Even tho they are younger than I expected, they took good care of me. I can think of no improvements.

Ellis W. 
Rating:
5.0

Customer did not leave a comment.

Ernest D. 
Rating:
4.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

We've never had a bad experience at this U-Haul location. We've always been treated well, and it's always quick both picking up and dropping off. We highly recommend the U-Haul at 415 W 2100 S in Salt Lake City!

Collin W. 
Rating:
4.0

Customer did not leave a comment.

Katrina F. 
Rating:
4.0

Not enough space. It was hard to get in with so many people and trucks everywhere

Miles W. 
Rating:
5.0

Customer did not leave a comment.

Russell S. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
No reviews have been submitted for this location.

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