Customer Reviews for U-Haul of Middletown

The non profit organization, Dermer Dreams, rented many Uhauls from Middletown, U-Haul for our food drives. The service is excellent. The manager Mike and his staff set up our reservations with no hassles and assisted us in any way possible. Bryan at the front desk assisted us throughout the entire weekend and could not have given us better customer service. Thank you guys for helping us feed the hungry. Dan Dermer

The young man working there did a great job especially since he was alone. Give him a raise!

Nice job Always courteous and professional

All the staff is great but Mike goes above and beyond in customer service and tries to expedite everyone getting in and out as fast as possible

It was fast and they were good! The staff was great also. I can't think of anything that they can improve upon.

I ordered online. Pickup in manahawkin nj, drop off middletown nj, $105 with 70 miles. I was shifted to toms river, an extra 50 miles of driving and gas and charged $115! When i dropped off they waived the extra miles but refused to account for the additional gas useage. I was overcharged a total of $28.

was charged for gas unnecessarily. Money I did not have to spend as I had gassed up before I turned in the truck. Also the cab of the truck was not clean or disinfected.

Took longer than expected to receive the confirmation via email that I returned the trailer. After several unsuccessful attempts to reach my uhaul by phone, another uhaul branch answered and offered no solution.

It was raining when we moved and there was a leak in this truck that got some of our stuff wet. We are waiting a few days to plug in two tvs out of caution due to blanket covering tvs was wet.

Service is always outstanding. Thanks

the gentlemen behind the counter were polite and courteous. However ,just the fact that i had to travel all the way from Old bridge to Route state 35 to rent a truck. This was outrageous cost me an extra $70.00 including the gas. I had changed the location twice and still had to go to Route 35 to rent a truck.

Quick and easy pick up and drop off

It is not the location that is poor and acceptable but the roadside emergency service . They are the most irresponsible department of any company I have ever dealt with . I had the state police , local police trying to get my flat tire fixed . After being left with the van sitting on the rim on a piece of wood in a dangerous are of MA 6 hours later my tire was changed .. only not to work . The spare tire was the wrong tire and the van shook , sensors kept flashing and ringing . Again roadside did not help..

Great service... 20 ft truck had 100K miles on it and was a kinda tired but the overall experience was wonderful. Highly recommend !

Nothing. I was there 10/31 at 845AM and the man running the counter was very helpful and efficient. Eve. With a nasty customer that came storming in and tried to cut the line demanding a zero balance. He remained professional even in the face of her disrespect.

Staff is extremely helpful and professional. I would highly recommend this team and location. I checked in and out with the U-Haul App, which worked out very well.

Nothing, all was good

Everyone at this location were extremely helpful and knowledgeable. From purchasing boxes and tape to booking our truck. Rates were very good and we did a one way trip.

Very quick and efficient service both on the pickup and return.

People working on this location is the best. Always and prompt to help.

No improvement needed. Friendly , accommodating staff.

Inspect the or close down the entire location since they dont care about their customer service.

Will try to NEVER rent anything from uhaul again, your service SUCKS. You are the worst.

Staff is great...attetive, knowledgeable and professional. THe website could do with a little tweaking on availability of equipment

Your customer service was very helpful, I would recommend this location.

Staff was knowledgeable and professional.

Not sure why this location had a two star rating .. they are five star!!! Above and beyond service !!! Wonderful service... Thank you

Associates were courteous and helpful at both pick-up and drop-off

People who work there are kind & efficient !

Employees are friendly and professional. My first time renting and it was very easy. Would definitely recommend

There was a small issue with billing and I just want to say that Valaree at the regional office was friendly, competent, efficient, and gave 100% excellent customer service. She was one of the best customer service people I have ever dealt with. I cannot thank her enough for sorting out my issue and getting it resolved quickly.

Easy in ouy started online check in but employee had in house check in done faster. Price was as expected and drop off was easier than pick up.

App was a nightmare to use for check in and when that didn't work my husband had to wait almost 30 minutes to get assistance.

Customer service was excellent. Definitely made my moving a lot easier

Brian and Jowell and whole u haul staff were very helpful and professional.. My move was a nightmare, the only bright spot was your staff! Thanks again, and keep up the good work!

Needs nothing to improve the guys at this location were great, picking up and dropping off the trailer was easy as 123. I wish there were more people providing service just like the employees here !

All the employees we're courteous and helpful. The Manager was exceptional.

Don't make any changes!

Very efficient Call to rent a van and pick it up the same day ready to go drop off also very efficient much better than Penske I reserved Penske van two months in advance and went to pick it up and they had no van even know they had acknowledgment that I reserve the van two months ahead of time you u-Haul no problem whatsoever as I mentioned before Called the same day and picked it up thanks uhaul

The representative that received the equipment was very helpful and polite even when the store was close to closing time. Very excellent employee his attitude was super good!

The app was far slower than the counter. I just should've gone inside in the first place.

I would like to compliment you on your employee "Brian L Williams" of the middletown NJ U-haul. I arrived at the Store to pick up a van I needed to rent to move my niece from one apartment to another. Brian was there, by himself, and he was helping 2 other customers at the time. I was amazed that Brian was able to multitask with all 3 of us (customers) at the exact same time. Not only did Brian take care of our needs in the office, but he also went about bringing up the trucks for us to rent.. He's a remarkable person, with extraordinary people and organizational skills to be able to do what he does. When I complimented him he was very humble, and acted as if he wasn't doing anything special. He really needed an extra set of hands there, but I digress. Brian is amazing... Thank you. A satisfied U-haul customer

Mike and joelle were great. Answered all my questions in a courteous and friendly manner.

Mileage came up short

Entire experience was excellent . Especially the pick up location in Atlantic beach Fl on Mayport road . Steven was very friendly and helpful ! The only thing was the box arrived at my destination an entire week early so that screwed up my planning and schedule a bit ... but very appreciative!

Great truck. Very nice and efficient customer service.

Gave away my truck and had to argue and bad to argue and fight to keep my reservation.

Just a bit too expensive.....

Personnel were very efficient, friendly and accommodating.

Pick up was very quick and efficient. Staff was professional and friendly. They gave great instructions I was in and out in 5 minutes. Drop off very easy, they emailed my final bill as requested. Great experience, definitely would use them again and recommend to others

The Manager in Middletown is amazing. He and his staff are extremely helpful.