Customer Reviews for U-Haul of Middletown

5,776 reviews

1014 State Rte 35   Middletown, NJ 07748
(Located between New Monmouth Rd and Kings Hwy)

(732) 671-1102

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(732) 671-1102

1014 State Rte 35
Middletown, NJ 07748
(Located between New Monmouth Rd and Kings Hwy)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

ERIC R 
Rating:
5.0

Customer did not leave a comment.

Vin F 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H 
Rating:
1.0

They said wrong drop off fee was 300. They charged me 640.

Alyssa P 
Rating:
5.0

All was great

STEPHEN K 
Rating:
2.0

Want to say booking was easy, truck ready when I picked up. NOW the truck i received had over 160k for my trip of 550 miles that was the first bit of stress, asked if it would make it and was assured it would and it did make it, the truck itself was clean and thats the only thing it had going, started my trip around 500am filled up with gas and that's when things started going wrong the truck steering was very loose kept under 60 mph truck was okay, alittle play in steering, anytime I tried to go over 60 mph, truck was all over the place it was nerve racking only about 1 hour into trip, settled into keeping it under 60 mph, few hours into trip filled up again noticed truck all over the place again didn't figure it out until the third fill up but for some reason the extra weight effected the driving .can honestly say my 10 hr trip turned into 13 hours, stressed out due to thinking either a breakdown was coming or i was not going to be able to control the truck for long, i have 25 years driving trucks hands down worst experience ever driving, when large trucks would pass me it was always slow to 50 and hold on, I think that truck should be taken off the road until extensive repairs are made to front end ,you do what you want, but someone can get hurt someday driving that terrible experience

DENNIS R 
Rating:
5.0

Customer did not leave a comment.

JESSICA H 
Rating:
5.0

Customer did not leave a comment.

EDWARD J 
Rating:
1.0

This is the 2nd time this location has over charged my credit card

Harry A 
Rating:
5.0

Excellent customer service.

Sean M 
Rating:
1.0

I have rented trucks and vans multiple times from this location. I am very disappointed I was charged $18.00 for a gasoline charge despite I filled the truck to the limit the tank woukd take. In fact, the gasoline spilled out at the fill station as the tank was full. I am requesting the $18.09 be refunded respectfully. I have photos that show the gas tank meter floating between full and slightly full. Lastly, I have returned prior rentals full with gasoline when the rented vehicles were not full when I picked up the vehicle from the Middletown IHaul Store.

ROBERT B 
Rating:
5.0

Everything was perfect. The sales associate was awesome!!!!

RYAN T 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY N 
Rating:
4.0

Customer did not leave a comment.

Robert F 
Rating:
5.0

Customer did not leave a comment.

JUSTIN V 
Rating:
5.0

This location is my go to. The staff is always friendly and helpful. There is typically a good selection of equipment.

Robert G 
Rating:
2.0

Let me just say that first I reserved this vehicle on the app. When I got to the facility to pick it up I had to wait even thou i had performed the pre check-in on the app. I was told by Daniel Scalero that the vehicle had a little less then a 1/4 of a tank, it actually had an 1/8 of a tank. I drove the vehicle 7.92 miles and was charge 9 dollars for five gallons of gas. REALLY!! WHAT A SCAM!!! According to Daniel Scalero when you rent a 10' truck your required to pay for the gas they or other people use. I only reserved this for six hours can't believe the truck gets that bad of gas milage. And no I didn't leave the truck running for that time. All I can say is customers be wear!!! Will go to home depot to rent next time .

Thomas T 
Rating:
5.0

Very helpful rep

KEVIN S 
Rating:
5.0

Customer did not leave a comment.

Ciprian C 
Rating:
5.0

doing business here for years great location great service

JERRY D 
Rating:
5.0

Customer did not leave a comment.

Paul C 
Rating:
5.0

Customer did not leave a comment.

JOHN K 
Rating:
5.0

This was after long time, but pleasant to drive the cargo van.

YOGESH P 
Rating:
4.0

On a busy Sunday morning there was only one worker to handle the morning on rush. I praise this worker for his professionalism and ability to handle a large number of customers.

Bob A 
Rating:
4.0

On a busy Sunday morning there was only one worker to handle the morning on rush. I praise this worker for his professionalism and ability to handle a large number of customers.

ROBERT A 
Rating:
5.0

This was after long time, but pleasant to drive the cargo van.

YOGESH P 
Rating:
5.0

Customer did not leave a comment.

joe b 
Rating:
5.0

Very helpful rep

KEVIN S 
Rating:
5.0

Customer did not leave a comment.

JOHN K 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H 
Rating:
5.0

Customer did not leave a comment.

CIPRIAN C 
Rating:
5.0

doing business here for years great location great service

JERRY D 
Rating:
5.0

Customer did not leave a comment.

Paul C 
Rating:
4.0

store not open when we dropped off

MARJORIE C 
Rating:
5.0

This location is my go to. The staff is always friendly and helpful. There is typically a good selection of equipment.

ROBERT G 
Rating:
2.0

Let me just say that first I reserved this vehicle on the app. When I got to the facility to pick it up I had to wait even thou i had performed the pre check-in on the app. I was told by Daniel Scalero that the vehicle had a little less then a 1/4 of a tank, it actually had an 1/8 of a tank. I drove the vehicle 7.92 miles and was charge 9 dollars for five gallons of gas. REALLY!! WHAT A SCAM!!! According to Daniel Scalero when you rent a 10' truck your required to pay for the gas they or other people use. I only reserved this for six hours can't believe the truck gets that bad of gas milage. And no I didn't leave the truck running for that time. All I can say is customers be wear!!! Will go to home depot to rent next time .

THOMAS T 
Rating:
4.0

Customer did not leave a comment.

ROBERTO F 
Rating:
5.0

Customer did not leave a comment.

JUSTIN V 
Rating:
5.0

Customer did not leave a comment.

RICHARD D 
Rating:
4.0

The trailer had a little damage to the neck as though a previous customer had jack-knifed it and jammed it. This caused some concerning vibration during transit. We pointed this out to the customer service rep upon return. Perhaps the equipment could undergo closer inspection before the next customer has the same unpleasant experience while transporting precious cargo such as an expensive motorcycle.

JOHN G 
Rating:
5.0

Keep hiring Good People !!!!!

MICHAEL D 
Rating:
5.0

Excellent experience. Would definitely recommend! Professional and efficient.

April B 
Rating:
5.0

Customer did not leave a comment.

Anna L 
Rating:
4.0

Customer did not leave a comment.

SANTOS Q 
Rating:
5.0

Mike was very nice over the phone with me.

LAURA Z 
Rating:
5.0

Customer did not leave a comment.

Daniel J 
Rating:
5.0

i ve been going there for years always the best

JERRY D 
Rating:
5.0

null

katryce c 
Rating:
5.0

null

DENNIS B 
Rating:
5.0

Good variety of trailers for your move.

STANLEY P 
Rating:
5.0

Nothing

NICHOLAS M 
Rating:
5.0

null

ROBERT K 
Rating:
5.0

Her name started with a K and she worked the closing shift yesterday . But first wanted to start off with I made an apt for ocean to pick up a van . Got there 15 min early and only one worker sans she was taking care of a customer . By the time she got to me she notified me that someone should've called me to say that the van was no longer available .. would've been nice to know that while I was sitting there for 30 mins. So off to middle town I went and K got me in and out and was great customer service and made my whole ordeal great! Give her a promotion or a raise she deserves it. !!

MARCO S 
Rating:
5.0

null

EDWIN C 
Rating:
5.0

The service rep was very helpful, courteous and knowledgeable.

JAMES M 
Rating:
5.0

The service rep was very helpful, courteous and knowledgeable.

JAMES M 
Rating:
5.0

null

JUSTIN V 
Rating:
4.0

obviously the previous renter was a smoker.

MARK K 
Rating:
5.0

Nice truck for local move.

James T 
Rating:
5.0

Consistency good customer service and well maintained vehicle

Craig K 
Rating:
5.0

Awesome ðŸ‘

ALEX P 
Rating:
5.0

null

David S 
Rating:
5.0

The employee Danna was awesome helping me

Carl D 
Rating:
5.0

The young lady who works at the Middletown, NJ UHaul location was a pleasure to work with.

Bill w 
Rating:
4.0

null

brian s 
Rating:
5.0

null

Barry S 
Rating:
5.0

always the best at this location

JERRY D 
Rating:
5.0

I excellent staff at the location. Very friendly and helpful

Dana C 
Rating:
5.0

null

peter m 
Rating:
5.0

polite and very helpful

tom f 
Rating:
5.0

No hassle. Upfront pricing, knowledgeable, and friendly employees.

Dinesh H 
Rating:
5.0

null

Richard F 
Rating:
5.0

Fast and friendly!Thanks

MARK S 
Rating:
5.0

The app sucked! Fix the simple things. Josh and his co worker were great! These guys were just as frustrated with computers not running right.They both were welcoming and helpful. I thank them both!

LAURENCE S 
Rating:
3.0

the truck high ran poorly. the computer systems were down causing a big delay in getting on the road with our timeframe.

richard m 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
5.0

Customer did not leave a comment.

ANGELICA P 
Rating:
5.0

Good variety of trailers for your move.

STANLEY P 
Rating:
5.0

The day before my reservation I received a voicemail indicating might not have a trailer the next day at the locations of the reservation, and that I would receive a call from dispatch in the evening regarding the status and location of my rental. An hour later I received a text telling me my reservation was on target at the proper location and never received a call from dispatch. In the end the reservation worked out exactly as planned, and both delivering location Middletown and receiving location Manahawkin were friendly and expedient.

PAUL C 
Rating:
5.0

Customer did not leave a comment.

JUSTIN V 
Rating:
5.0

Very organized, professional and competent workers. There are no changes I would make.

DANNY F 
Rating:
5.0

Customer did not leave a comment.

ROBERT K 
Rating:
5.0

Nothing

ANTHONY T 
Rating:
5.0

The service rep was very helpful, courteous and knowledgeable.

JAMES M 
Rating:
5.0

Customer did not leave a comment.

BARRY S 
Rating:
4.0

obviously the previous renter was a smoker.

MARK K 
Rating:
5.0

Her name started with a K and she worked the closing shift yesterday . But first wanted to start off with I made an apt for ocean to pick up a van . Got there 15 min early and only one worker sans she was taking care of a customer . By the time she got to me she notified me that someone should’ve called me to say that the van was no longer available .. would’ve been nice to know that while I was sitting there for 30 mins. So off to middle town I went and K got me in and out and was great customer service and made my whole ordeal great! Give her a promotion or a raise she deserves it. !!

MARCO S 
Rating:
5.0

Customer did not leave a comment.

RICHARD F 
Rating:
3.0

the truck high ran poorly. the computer systems were down causing a big delay in getting on the road with our timeframe.

richard m 
Rating:
5.0

The app sucked! Fix the simple things. Josh and his co worker were great! These guys were just as frustrated with computers not running right. They both were welcoming and helpful. I thank them both!

laurence s 
Rating:
5.0

Customer did not leave a comment.

PETER M 
Rating:
5.0

The employee Danna was awesome helping me

CARL D 
Rating:
5.0

Customer did not leave a comment.

KATRYCE C 
Rating:
5.0

All staff super nice, took the time to explain everything. I made a mistake on my pickup location, choosing wrong uhaul, manager quickly changed my booking - most excellent. Thanks, great service and price!

ULRIC G 
Rating:
5.0

I excellent staff at the location. Very friendly and helpful

Dana C 
Rating:
5.0

Fast and friendly! Thanks

MARK S 
Rating:
5.0

Great customer service. Very friendly and would highly recommend.

ALBERT M 
Rating:
5.0

The young lady who works at the Middletown, NJ UHaul location was a pleasure to work with.

William W 
Rating:
4.0

Customer did not leave a comment.

BRIAN S 
Rating:
5.0

Customer did not leave a comment.

DAVID S 
Rating:
5.0

The Manager in Middletown is amazing. He and his staff are extremely helpful.

Randolph S  |  Overall Experience 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top