Ron and Zack were both great to deal with. The truck was great. Thank you!!!
JOHN TCustomer Reviews for U-Haul of Middletown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were greeted immediately upon arrival and were taken right away to drop off the trailer! Excellent experience ! The easiest part of my entire move !! TY U-Haul!
CATHERINE SA real pleasure to deal with
THOMAS WUhaul in Middletown NJ, located on highway 35 ..... is AMAZING!!!! I rent trucks every week and they truly go above and beyond. It is a pleasure doing sooo much business with them. My only problem with UHAUL is corporate. I'm a local business owner and have messaged, emailed and corresponded with someone about getting a business account and it's been almost 2 years now 😪 the woman answered responded twice and never again ... very disappointed but Middletown NJ team is wonderful 😀
MEGAN LGreat service. New Van. Got 25MPG on ford transit! Drove 800 miles - comfortable seat. The only feature I kept wishing for was a fold down right armrest!
James SQuick drop off.
GREGORY BExpensive
ANTHONY CHad sticky stuff all over the trailer
CHARLES SWhen someone makes a reservation for a piece of equipment at a specific location, make sure you have the equipment available at that location. If it isn't there you have the capacity to reposition equipment at different locations to better serve the customer.
Shane GYour doing great
Robert HLights were not working on the right side of the tow dolly and the left side lower mirror was not present and they didn't have any to install for my 800 mile trip.
ALFRED YNothing. Your site manager is excellent! I believe his name is Rick.
steve sMove closer
Randolph KSo impressed with the service, the truck and experience. The staff was very friendly and accommodating! Thank you very much!
Stan CUse less Orange and Green Paint on your boxes. Leaves very little room to write contents. Just having some lines on the top is useless when stacking boxes. Could save $millions.
MARK JExcellent customer service by all at Middletown Uhaul, thank you!
Teri CGreat service Polite helpful people
MICHAEL CBest location
Daniel SIt was a smooth, fast transaction. This is at least the 5th time I used this location and I’ve never had a problem. Keep up the good work! Thanks
Harry AGreat experience
RICHARD Rnothing - The employees were very well knowledgeable - Josh was invaluable. I would use your service again and again
JASON GEverything went smoothly
CHRIS DVery professional and explained everything when I had questions - definitely recommend
Diane WI was a little disappointed when I got a phone call telling me I had to travel to pick up the trailer. This reservation was originally put in by the U-Haul rep in Howell when I returned the last rental. I have been renting this trailer since March and this was the 5th time this year. When you have a repeat customer, over the past 4 years (trucks & Trailers), I feel the trailer should have been brought to the nearest location to my house which was on Rt 9 not 30 minutes away.
John TThe best location
JERRY DThey said wrong drop off fee was 300. They charged me 640.
Alyssa PAll was great
STEPHEN KWant to say booking was easy, truck ready when I picked up. NOW the truck i received had over 160k for my trip of 550 miles that was the first bit of stress, asked if it would make it and was assured it would and it did make it, the truck itself was clean and thats the only thing it had going, started my trip around 500am filled up with gas and that's when things started going wrong the truck steering was very loose kept under 60 mph truck was okay, alittle play in steering, anytime I tried to go over 60 mph, truck was all over the place it was nerve racking only about 1 hour into trip, settled into keeping it under 60 mph, few hours into trip filled up again noticed truck all over the place again didn't figure it out until the third fill up but for some reason the extra weight effected the driving .can honestly say my 10 hr trip turned into 13 hours, stressed out due to thinking either a breakdown was coming or i was not going to be able to control the truck for long, i have 25 years driving trucks hands down worst experience ever driving, when large trucks would pass me it was always slow to 50 and hold on, I think that truck should be taken off the road until extensive repairs are made to front end ,you do what you want, but someone can get hurt someday driving that terrible experience
DENNIS RThis is the 2nd time this location has over charged my credit card
Harry AExcellent customer service.
Sean MI have rented trucks and vans multiple times from this location. I am very disappointed I was charged $18.00 for a gasoline charge despite I filled the truck to the limit the tank woukd take. In fact, the gasoline spilled out at the fill station as the tank was full. I am requesting the $18.09 be refunded respectfully. I have photos that show the gas tank meter floating between full and slightly full. Lastly, I have returned prior rentals full with gasoline when the rented vehicles were not full when I picked up the vehicle from the Middletown IHaul Store.
ROBERT BEverything was perfect. The sales associate was awesome!!!!
RYAN TThis location is my go to. The staff is always friendly and helpful. There is typically a good selection of equipment.
Robert GLet me just say that first I reserved this vehicle on the app. When I got to the facility to pick it up I had to wait even thou i had performed the pre check-in on the app. I was told by Daniel Scalero that the vehicle had a little less then a 1/4 of a tank, it actually had an 1/8 of a tank. I drove the vehicle 7.92 miles and was charge 9 dollars for five gallons of gas. REALLY!! WHAT A SCAM!!! According to Daniel Scalero when you rent a 10' truck your required to pay for the gas they or other people use. I only reserved this for six hours can't believe the truck gets that bad of gas milage. And no I didn't leave the truck running for that time. All I can say is customers be wear!!! Will go to home depot to rent next time .
Thomas TVery helpful rep
KEVIN Sdoing business here for years great location great service
JERRY DThis was after long time, but pleasant to drive the cargo van.
YOGESH POn a busy Sunday morning there was only one worker to handle the morning on rush. I praise this worker for his professionalism and ability to handle a large number of customers.
Bob AOn a busy Sunday morning there was only one worker to handle the morning on rush. I praise this worker for his professionalism and ability to handle a large number of customers.
ROBERT AThis was after long time, but pleasant to drive the cargo van.
YOGESH PVery helpful rep
KEVIN Sdoing business here for years great location great service
JERRY Dstore not open when we dropped off
MARJORIE CThis location is my go to. The staff is always friendly and helpful. There is typically a good selection of equipment.
ROBERT GLet me just say that first I reserved this vehicle on the app. When I got to the facility to pick it up I had to wait even thou i had performed the pre check-in on the app. I was told by Daniel Scalero that the vehicle had a little less then a 1/4 of a tank, it actually had an 1/8 of a tank. I drove the vehicle 7.92 miles and was charge 9 dollars for five gallons of gas. REALLY!! WHAT A SCAM!!! According to Daniel Scalero when you rent a 10' truck your required to pay for the gas they or other people use. I only reserved this for six hours can't believe the truck gets that bad of gas milage. And no I didn't leave the truck running for that time. All I can say is customers be wear!!! Will go to home depot to rent next time .
THOMAS TThe trailer had a little damage to the neck as though a previous customer had jack-knifed it and jammed it. This caused some concerning vibration during transit. We pointed this out to the customer service rep upon return. Perhaps the equipment could undergo closer inspection before the next customer has the same unpleasant experience while transporting precious cargo such as an expensive motorcycle.
JOHN GKeep hiring Good People !!!!!
MICHAEL DExcellent experience. Would definitely recommend! Professional and efficient.
April BMike was very nice over the phone with me.
LAURA ZThe Manager in Middletown is amazing. He and his staff are extremely helpful.
Randolph S | Overall Experience