Customer Reviews for U-Haul of Modesto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Modesto

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Avelino D.
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Customer did not leave a comment.

nalini L.
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Customer did not leave a comment.

maureen W.
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Bill G.
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Everything was very efficient

Brandon E.
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Customer did not leave a comment.

Gholam J.
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Chris H.
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Honestly you need to hire a security guard for vandalism on your trucks. People suck and you have to protect your investments. Otherwise great experience. You have some great employees and should give them a pay raise. Love your quality trailers. Keep it goin!

James D.
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The manager of this location is the best I have ever rented from. She went out of her way to accommodate my needs. Her location is well managed and her treatment of customers is beyond excellent. I know excellence when I see it, since I used to be a manager myself, in the past.

Harold R.
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Great customer service!!

Gokhan A.
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Manager Lady was extremely professional knowledgeable and very helpful.Great customer service. Thank you

Joey M.
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Customer did not leave a comment.

Robert D.
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No recommendations for improvement. The check out and check in process was smooth and easy. Great service!

Nicholas R.
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Very good service always satisfied

Robert H.
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Customer did not leave a comment.

Rogelio P.
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jarad B.
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Danielle was the employees that helped me. She had the best employee attitude a customer could ask for. She is very knowledgeable and was very helpful with helping me get my supplies that I purchased into the truck we rented. I would definitely give this person a raise. And if Uhaul is willing to it needs a new parking lot. It wouldn't be hard to pave it and put up a gate. We had an empty truck, which I heard happens alot around this store.

Michelle R.
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Customer did not leave a comment.

Jorge T.
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Great customer service

Garry M.
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Customer did not leave a comment.

Jorge T.
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Always very helpful and fast I like her customer service.

Douglas B.
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Milo S.
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Alton M.
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Joyce R.
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The only problem was passenger side mirror could not be ajusted

Devany N.
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I had a few issues with this rental. I was called by a female employee yesterday saying there was a mixup and somehow another truck’s keys were accidentally put into the same lock box as the one my truck’s keys were in upon picking up my rental. I was instructed to bring the keys back by 9 am and when I explained that I would be unable to do so, I was given a great deal of attitude by said employee and threatened with a charge for taking the extra keys that were connected to mine. When I asked why I was being charged for a mistake that wasn’t mine, this Employee became more annoyed, to say the least, and hung up on me mid conversation. I have personally worked in retail and pride myself in etiquette towards fellow retail workers and humans in general. This overall experience was very unprofessional and frustrating. Secondly, the truck I rented had a break down issue the first day of rental, and when this was brought to the attention upon return, I was given no explanation as to what could be done about it or why the car was having issues. I was also charged extra in gas charges because the tank was slightly under what it originally had in it when being rented. My mistake, but after explaining everything that had gone wrong with my rental experience, I wasn’t even offered to remove that extra cost for all the inconvenience. I wasn’t even given an apology for the unprofessionalism of the female employee. I would have gladly accepted that at least. I probably will not rent from this location in the future.

rebecca K.
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The check in lady was equally friendly and nice. Thank you for making this experience worthwhile.

Terry W.
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Everything was great! Thank you.

Ryan B.
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Nothing. The personal was professional and very helpful.

Dennis S.
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Customer did not leave a comment.

Richard L.
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As always it was awesome!

Dorothy T.
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Execellet services

Marta G.
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Customer did not leave a comment.

Kevin J.
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Trenton H.
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Trailer 4 Pin connector had ground (white) wire cut so lights would not work. did not figure this out until after I left. Got lights to work with 7 pin adapter. overall trailer worked for what i needed so it was ok.

James S.
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Customer did not leave a comment.

Margaret F.
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Everything was great!

Gian S.
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The pickup process was amazingly fast! The whole process took less than five minutes! Danelle was very helpful!

Ryan B.
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Down to earth common sense young lady that helped me out today. No fuss, no worries. In and out, and with her help for the lowest price possible

Paul T.
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Very easy pick-up, just a little further than where I booked the pickup. The staff was friendly and helpful despite the location being very busy.

Richard S.
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Customer did not leave a comment.

Adriana G.
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Ninev Y.
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This location didn’t have a smaller U-Haul truck than the one that was available. Also, it wasn’t equipped with a dolly. And so I had to pay for a much larger truck.

tereesa I.
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Nothing, all employees were very friendly, attentive n informative. Thank to all of them.

Kevin S.
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Danielle was awesome with customer service and getting our equipment we needed. Thank you Danielle.

JOEL S.
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Customer did not leave a comment.

Lisa B.
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Kevin J.
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Robert E.
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Jack V.
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Continue to employ the lady who is your manager. She is excellent.

Cornelius B.
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Customer did not leave a comment.

Wesley P.
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I parked the vehicle at this location as the Uhaul attendant instructed me to do and when I returned gas had been removed from the trucks tank.

Donna D.
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The staff was polite and Knolageable will use this location again if needed

Gustav G.
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Customer did not leave a comment.

Nicholas P.
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The employees at the McHenry store are excellent - friendly, knowledgable, and solutions-oriented.

Amber F.
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Alexander M.
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Linda S.
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Jacquelyn S.
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Richard M.
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Great staff great customer service

Delbert P.
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Give them free gas

Jana K.
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They were very quick checking us in and polite

Yadira G.
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Customer did not leave a comment.

Carleen R.
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I have rented from this U-Haul location several times actually and I have always been well cared for and pleased. They do a stand up job to be so consistent. Thank you. Carley Ravicchio

Anthony D.
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No improvement needed staff was helpful and courteous

Abolfazl V.
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I rented a truck. The steering wheel had free play and the engine was too noisy with almost 150K miles. The exterior rear view mirrors on both side could not be adjusted!

David R.
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The person who helped me was a great person that had great customer service so I appreciate that!! He checked me out and actually happen to check in me in when I return the trailer.. great customer service!!

Eugene F.
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Customer did not leave a comment.

Charanjit C.
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They charge me 20 dollar extra from other locations so fuck them

Sean W.
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Customer did not leave a comment.

Jesse C.
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Fred W.
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nickos Z.
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David P.
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Brittani R.
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Parking lot is a gravel lot, would be nice if paved. Have had past experiences with this location. 1 of my own and one of an acquaintance, neither was good.

Joaquin F.
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Customer did not leave a comment.

Kim W.
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Gage H.
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Marisa B.
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Great staff, keep up the good work.

EDWARD D.
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Excellent Service

tabatha S.
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I was if false information upon making my reservation then I was given the run around when I came into get the uhaul after that I was given a uhaul rental that has a gas line that had been cut. Then charged way more than what I had been told I would be charged.

Steven L.
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Nothing special about the place. The moving truck is a gas guzzler!

Robert K.
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Customer did not leave a comment.

John P.
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Richard M.
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The manager Danielle and her staff very friendly and customer service orientated I always rent stuff a trailer or a truck from your McHenry store

Roberta R.
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None. Danielle was very nice and friendly.

Douglas M.
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I made a reservation for a 4p pickup. The that I was supposed to pick up had a 4p drop-off time from the previous renter. Needless to say this experience went terribly. The previous renter wasn't done with the truck and decided to keep it for another day. There were no other trucks at this location. They sent me to another location where they charged me more for a bigger truck, even though it was U-Haul's responsibility to have the equipment I reserved ahead of time.

Marcus R.
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Dudes were SUPER COOL and well informed. Their Manager Danielle really knows good quality young men. Keep it up!!!!

Carli O.
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Employees were very rude. Reserved a 15 ft truck got a 27 foot truck I couldn't even take into my apartments to use. The truck was dirty when it was given to me. The employee was rude about having to clean it. Then when I went to return it the employee tried to say I had to fill it halfway up rather than where it was at when I got it or I'd get a 50$ charge. Ended up paying 87$ for a truck I ended up not being able to use anyways.

Arturo A.
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Customer did not leave a comment.

Gary R.
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The girl at the counter needs some customer service skills.

Gina S.
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Make sure there is gas in truck

Roberta D.
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Don't rent the truck out to be returned 30 mins before someone else rented it 2 weeks prior.

Jeffrey P.
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Danielle the manager provided great service and was extremely helpful.

Sara B.
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Customer did not leave a comment.

Robert C.
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The owner of the shop was a great help. Thankyou. May need to rent again

Alan Y.
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Trani hard shifting

Francisco H.
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Danielle I believe her name was, she was awesome. Moving is stressful but she made this process as smooth as possible. Whenever I need another U-Haul locally I will always come back to her and this location.

Ryan I.
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I like that you have your after hours check in. The process was easy and a time saver. The only thing I would improve is that the site wanted me to pay online when I did the return, when I had already had a deposit double my estimate taken from my account. I did like that I could decline it and there was a box for me to explain why. it was a little confusing at the time.

Jesus L.
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Customer did not leave a comment.

Debra H.
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the service was above and beyond. when the truck I reserved was not available, the young men behind the service desk did not hesitate to give me one that was! I did not have to postpone my move and cancel movers that came as far as Hollister, Ca. to help me. Thank you!!!

No reviews have been submitted for this location.

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