Customer Reviews for U-Haul of Modesto

4810 reviews

4131 McHenry Av   Modesto, CA 95356

(209) 576-8249

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(209) 576-8249

4131 McHenry Av
Modesto, CA 95356

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Streamline the website, I loaded the app and was unable to reserve a Trailer, 3 tries later on the Web I was able to reserve a Trailer? Whoever designed the web page and app needs to be fired and a person / persons need to design the process for ease of use. It is evident that the web design team have little busisness experience.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

KENTON P. 
Rating:
5.0

Daniel is the best.

MANOS Z. 
Rating:
5.0

Customer service is awesome as usual. Great job. Thank-you

Edward K. 
Rating:
5.0

800.wait time Í terible

WILLIAM O. 
Rating:
3.0

The uhaul had dirty floors and everytime I hit a bump the radio went out and the blower air condition fan stopped. I drove 265 miles. Long way to drive with jumbo radio air stopping and starting. I have riden in uhauls from new mexico to California is and I have risen in them from fresno to Clovis. They were actually pretty nice rides. This one was so rough and bumpy. But. Highway 99 was under constructu8n and was pretty tore up also the lady when I got there was very helpful considering I was quoted 120.00 plus 39 cents a mile and when I got there they had me reserved a van instead of the 10 ft box cargo van and the mileage was 79 cents a mile. When my son called who is in air force. They said he could.leave it one way. 105 miles. When I got to modesto branch she said if I left it in fresno it would be a 300.00 fee. The lady on the phone when I offered to bring it back said yes!!! I century is really tight. So they would give.me 200 miles and 39 cents a mile. I was pretty upset that the literally min things were.so much different money wise and I had no time to go anywhere else.even thou I gave my credit to reserve 120.00 they said it was for a reg can not the box van which I feel is shady. So yes I will refer them bc it was so easy.and the only way yo go but.i would tell them to have other options incase they THINK THEY GOT U BY THE BUTT

SHARON P. 
Rating:
5.0

Very nice and very helpful getting the trailer turned in

Colleen G. 
Rating:
3.0

Customer did not leave a comment.

BRYAN F. 
Rating:
5.0

It was a great experience. No notes.

Matthew M. 
Rating:
3.0

Customer did not leave a comment.

MARIA C. 
Rating:
5.0

Thank you Uhaul staff; polite and courteous always!

AL C. 
Rating:
5.0

Customer did not leave a comment.

SANDRA S. 
Rating:
5.0

The person who check the truck in was very friendly and helpful.

Sheree M. 
Rating:
4.0

Customer did not leave a comment.

BRENT E. 
Rating:
5.0

Only thing I have to say is when I went to drop the key off I couldn't seem to find where the lock box is I think that it should be announced when you rent any objects and you have a truck to rent from U-Haul that they should announce to you that but why the lock box is so you would know who are things are when you drop the car back off the truck back off trailers of whatever other than that everything was very good and yes I would recommend you

THERESA C. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
4.0

Customer did not leave a comment.

JASMINE H. 
Rating:
5.0

There's nothing to improve, it was professionally handled very satisfied

Moises J. 
Rating:
5.0

Customer did not leave a comment.

jorge C. 
Rating:
5.0

Customer service is awesome as always.

EDWARD K. 
Rating:
5.0

The lady working the morning was amazing! She was kind, fast and knows her job well!

MICHELLE R. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Anuar M. 
Rating:
4.0

Customer did not leave a comment.

GERARDO S. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE J. 
Rating:
4.0

Clearly explain the mileage portion. I was only given 208 miles with the initial cost. Well It is @270 miles from Modesto, Ca to Carson City , NV

LINDA M. 
Rating:
4.0

Alex was great and provided me great service. He was working alone and there was 4 customers waiting for a while including me, so it would be better to have more employees there for faster service.

ANGEL G. 
Rating:
4.0

Thank you for the profesional and courteous service. I the after hours drop is greatly appreciated and simple. Henry

Henry A. 
Rating:
1.0

They assured me a truck o ly to arrive in time and get told they truck was brought in with a flat tire. This was 40 miles away from location I booked. The truck was horrible

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

JERRY K. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
3.0

Not the worst uhaul I've been to

BERT G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

alicia L. 
Rating:
3.0

Not a good experience

FARHAD K. 
Rating:
5.0

Customer did not leave a comment.

RUBEN F. 
Rating:
5.0

The almost all female workforce was a very nice thing to work with. Each of these women knew their jjobs. I am looking forward to my next rental at this location. Keep up the good work!

SCOTT B. 
Rating:
1.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

Customer did not leave a comment.

AYAD H. 
Rating:
5.0

The Manager is on vacation and I still received excellent service. Great job as always. Thank you

Edward K. 
Rating:
5.0

Customer did not leave a comment.

PENNY O. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
2.0

Don't over charge customers

ARMANDO C. 
Rating:
3.0

Customer did not leave a comment.

Mike B. 
Rating:
3.0

Website wouldn't work on return. I went back later and it was working, and it charged me double because of the time difference

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
4.0

Customer did not leave a comment.

LYNETTE M. 
Rating:
5.0

Customer did not leave a comment.

ODELL M. 
Rating:
5.0

Everything went well. Very short wait time on checkout, none on return. Everybody was very helpful.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Margaret B. 
Rating:
5.0

Customer did not leave a comment.

THERESA MARIE W. 
Rating:
3.0

Customer did not leave a comment.

MIERANDA R. 
Rating:
5.0

.

Osvaldo B. 
Rating:
4.0

Your staff were very helpful. It was a very hard move .. couldn't catch a break in the weather. They were understanding to my needs.. thank you

JOE B. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL C. 
Rating:
1.0

The cashier definitely has no idea what hes doing argued with me multiple times sent me to a different location. Came back still argued as we left with our trailor. Please educate your employees on products they are renting out.

BROOKE C. 
Rating:
5.0

Employees are knowledgeable and efficient Every one who works here deserves 2 👍👍 Thank you, Mike and Lisa Williams

MICHAEL W. 
Rating:
3.0

Staff was very short and rude. Ok had called to reserve a 6x12 trailer and was told one was available. I had to make sure that size was good so I called back ( 5 mins later) and said I'll take it and then was they had only a 5-9 so I said ok. Got there to pick it up and was told I could only have for 3 hrs which I had told them when I called I needed it over night. I asked if they had a larger one and was told They had three 6-12. I had originally asked for that size amd was told they had none. Not sure why over phone there was not one but when I got there a hour later they now had 3?

TAMARA S. 
Rating:
5.0

Customer did not leave a comment.

JAMIE S. 
Rating:
5.0

Nice shop too,can purchase all your moving needs, great customer support

SHELLEY M. 
Rating:
5.0

Customer service was very professional keep up the good work.

LEANDRO H. 
Rating:
5.0

Customer was fast and easy!

JOSE T. 
Rating:
5.0

No wait. Fast in and out. Covid weird check-in but safe. Knowledgeable employee. Stress-free when reserving online. BUT.... To return the truck we had to drive 8 miles out of town to a remote location. The last 3 miles on a winding, hilly road with blind spots, sharp curves and hidden driveways. Although the man helping us at the return location was very nice and accommodating, the drive to this location was frustrating. Without Google maps would never have found it. WHY isn't there a Uhaul dealer actually IN Mariposa? After a tiring day of driving and unloading the last thing we wanted to do was drive for another 40 minutes gassing up and returning vehicle. Not to mention the additional mileage it took. (Note: after attempting to buy extra miles in advance for this, the woman at pick up location generously added it to order at no cost!!!). Overall, our experience was awesome. Truck performance was great. Will use Uhaul again!

KAREN F. 
Rating:
5.0

I use Uhaul alot and they always have the equipment I need and you can't beat the price. I tried Home Depot once and their price was three times higher. I'm very happy with Uhaul

PAUL S. 
Rating:
2.0

I took a photo of the gas gauge when I rented the equipment, I was charged 10 gallons fuel charge for going 31 miles- I never received a text verifying the fuel amount at the time of the rental. I have a photo of the gas gauge and the mileage when I began. The fuel charge of 3610 needs to be removed.

Kimberly V. 
Rating:
5.0

Great service. Easy in and out especially if you do check in before you pick up.

Gabriel C. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE P. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

REAMAY R. 
Rating:
4.0

Customer did not leave a comment.

HENG H. 
Rating:
5.0

Customer did not leave a comment.

Rhenos P. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
1.0

To whom may concern I have rented you haul trucks from U-Haul but this will be my wife for the last time I was promised in the morning next day pick up didn't get a call or an email regarding the location change and delay two days because I was delayed two days as well from work and my truck rental from Avis

KASPER K. 
Rating:
2.0

Staff was very friendly. Our moving truck leaked when it rained. Luckily, it only soaked boxes, but we did have to replace and swap out about 15 boxes of things since they were SOAKED. We put these boxes over the cab to make sure they stayed dry incase water came in on shoes or anything, but unfortunately, that is where the leak was.

NATHAN G. 
Rating:
5.0

Well managed and very up to date on everything. I love uhaul because they truly care about there renters.

Lisa W. 
Rating:
5.0

Service was amazing, helpful n informative , thank you again 😉

JARED K. 
Rating:
4.0

Customer did not leave a comment.

GEORGE M. 
Rating:
1.0

I booked for Turlock, not Modesto. So I think it unethical to be charged the 30-40 mile roundtrip to retrieve and return the uhaul. I'll never use a uhaul from that location again. The dolly says $7/day yet they charge 10, other locations charge 0.79 a mile, they charge .99/mile. Not to mention I had 3 holds for the rental amount placed on my account for the full rental cost which affected the hotel I was staying in...so fuck you guys. Learn to use your pos systems.

JONATHAN O. 
Rating:
3.0

Customer did not leave a comment.

IRENE D. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

JAGDEV S. 
Rating:
5.0

Customer did not leave a comment.

Rudy R. 
Rating:
5.0

Easy to reserve on line, everything went smooth. Thanks!

Erica R. 
Rating:
5.0

Nothing

ANTHONY D. 
Rating:
5.0

Great customer service

BILLY I. 
Rating:
5.0

Everything was very professional and a great experience

Terry S. 
Rating:
5.0

Employees here are super friendly and helpful, the check-out and return processes are seamless. Highly recommend this place.

Wai Man S. 
Rating:
5.0

Customer did not leave a comment.

MICKEL D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

ROSE C. 
Rating:
4.0

Customer did not leave a comment.

Lyn G. 
Rating:
5.0

Customer did not leave a comment.

APRIL T. 
Rating:
5.0

Customer did not leave a comment.

Carl J. 
Rating:
5.0

Customer did not leave a comment.

GENE S. 
Rating:
5.0

Customer did not leave a comment.

R Reynaldo R. 
Rating:
5.0

Customer did not leave a comment.

Cesar M. 
Rating:
3.0

Well payment options are a joke in this area only accept major bank or major credit card. Which are not what U-Haul online advertise. So be prepared to have issues from the start. After that a plus was the mobile drop off that worked great I hope I don't need to move anytime soon. Cause I'll be back no other choice.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

This location has great customer service and equipment.

Jobel F. 
No reviews have been submitted for this location.

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