Customer Reviews for U-Haul of Monroeville

2367 reviews

4911 William Penn Hwy   Monroeville, PA 15146
(Located on Rte 22 East of the I-76 and I-376 intersection)

(724) 325-2600

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(724) 325-2600

4911 William Penn Hwy
Monroeville, PA 15146
(Located on Rte 22 East of the I-76 and I-376 intersection)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Jen and Nate are great to work with. They will make sure you are taken care of. Highly recommend this location for your next move.

THOMAS N. 
Rating:
1.0

This was the worst experience of my life.. I honestly do not know where to begin. Let's just start by saying that customer service screwed us from the beginning. They made us go to two separate locations; to find out that the first location had the trailer that we needed to begin with. The first uhaul place was worse than the second one. Service was poor, the man working there told us the place was closing at 530 just to find out that they actually closed at 6 (the guy just wanted to leave early so he was rushing us to get there). They didn't have the parts we needed at the first location so we had to cancel our first transaction and travel to another.(mind you that is the place where I had to first buy the tow hitch and the lady didn't sell us all the parts we needed). Ultimately, this was a horrible experience and I would never recommend either of these places to anyone. Even if I hated them. Thank you.

Casey E. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Great friendly service!

Joseph M. 
Rating:
5.0

Jennifer was our contact person for pick up. She was prepared for our arrival. She was efficient with our checkout. She completed the hookup and safety check in an efficient manner. We were extremely satisfied with our experience with Jennifer at our pick up at u haul Would highly recommend this location.

THOMAS M. 
Rating:
5.0

This was an excellent experience. I wish I would have gotten the guy's name that took care of my reservation. He was very friendly, helpful and got me out the door quick. Thanks you!

david gambone G. 
Rating:
4.0

Customer did not leave a comment.

LINDSAY B. 
Rating:
5.0

Customer did not leave a comment.

Douglas F. 
Rating:
5.0

Customer did not leave a comment.

Donovan O. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

john V. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

Customer did not leave a comment.

Matthew E. 
Rating:
5.0

The process was a breeze, and the gentleman that worked at that location, was so helpful and made my experience as stress free as possible.

natasha G. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Sandra F. 
Rating:
5.0

everything went like clockwork.

Robert H. 
Rating:
5.0

Customer service was above and beyond... Will definitely be back and recommend to others.. Thank You

John S. 
Rating:
5.0

Customer service was outstanding. My whole process was very smooth. I am definitely coming back.

Mikael B. 
Rating:
4.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH Y. 
Rating:
5.0

I believe her name was Jenifer. She was an absolute pro . efficient and well prepared she had us on the road with zero questions . i was impressed

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Shane S. 
Rating:
5.0

The man in the store renting to me was awesome

Stephen P. 
Rating:
5.0

Best experience yet, I have used this location before and this time was significantly better. Keep up the good work

Joshua K. 
Rating:
5.0

Customer did not leave a comment.

Nikki W. 
Rating:
5.0

The gentleman was very kind and courteous. Definitely made the moving experience easier and less stressful.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Keep doing what your associates are doing. Great job

Thomas V. 
Rating:
5.0

They were very prompt and got me signed in and on the road in just a few minutes. I would recommend this location to anyone who needs to rent something to move. Great place

Russel M. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Great service!

Mark M. 
Rating:
5.0

Fast and friendly staff. Clean vehicle. Reliable so you can depend on this location for your move.

Vivian K. 
Rating:
5.0

Customer did not leave a comment.

Reece M. 
Rating:
5.0

Great service....in and out in 5 minutes..!

RONALD G. 
Rating:
5.0

Nothing to improve! Jen at Uhaul in Monroeville was incredible. She was knowledgeable, professional, courteous, and friendly. Equipment was great also. Will definitely use this Uhaul when moving the kids to college this fall!.

Amy Z. 
Rating:
5.0

not charge for 3 gallons of gas when I just added to the tank and it was just slightly below FULL

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

dale S. 
Rating:
5.0

Awesome experience. Thanks

Scott Matthew S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
5.0

friendly, to the point, direct service with a smile, my favorite U-haul store by far.

Bakr Y. 
Rating:
5.0

Customer did not leave a comment.

DEANN Z. 
Rating:
5.0

Customer did not leave a comment.

LOUIS C. 
Rating:
5.0

Guys were great went above and beyond to remove a seized hitch pin that would have derailed my plans had they not! Great team at this location!

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Ashley R. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS R. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Great Customer Service

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Jen C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

Reece M. 
Rating:
5.0

Nothing to be improved on! The guy who rented the van to us was fantastic! A+ customer service, so kind and personable. We chatted throughout the process of him doing the paperwork and he explained everything and told us everything we needed to know. The process was easy and took no time at all. Upon returning the vehicle, another gentleman met me outside immediately upon pulling in and I was on my way within about two minutes. Excellent service at this location, would definitely go back for future rental needs!!

Lindsey R. 
Rating:
5.0

Customer did not leave a comment.

Abelardo P. 
Rating:
5.0

Customer did not leave a comment.

Ernest H. 
Rating:
5.0

Truck was ready as planned, efficient and knowledgeable personnel

Gary A. 
Rating:
5.0

Customer did not leave a comment.

Jason I. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Did an awesome job the onsite guy was really awesome and helped me set up the trailer

Nathan S. 
Rating:
5.0

Everyone was very helpful and took the time to explain everything. No complaints, all good!

Harry B. 
Rating:
3.0

Was understaffed but she handled everyone like a boss lady

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Alyson F. 
Rating:
5.0

This is the only Uhaul location we will deal with and we rent several times a year. These guys are awesome!!

William S. 
Rating:
5.0

Customer did not leave a comment.

Anthony I. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

The man that helped us was friendly, courteous and helpful. An easy experience. I only wish that the top of the coupling was lockable. It requires numerous chains and numerous locks to ensure the 5x8 trailer cannot be taken.

Travis H. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Donovan O. 
Rating:
5.0

Don't change a thing excellent services every time.

Linda B. 
Rating:
5.0

Fastest friendliest service I've ever had from a rental company

Joseph R. 
Rating:
5.0

We were very satisfied with our experience. We found the individuals that we interfaced with to be friendly and helpful. We both agree that U-Haul has become much more customer friendly in recent years. Please keep up the good work.

Richard S. 
Rating:
5.0

The process of renting the truck has changed since the last time I've been a customer. It is so much easier now, not that it was ever difficult. I'm genuinely impressed by the quality and ease of renting from Uhaul.

John M. 
Rating:
5.0

Customer did not leave a comment.

Margeret C. 
Rating:
5.0

The guy the waited on on Saturday March 6th ( I can't remember his name) was extremely patient and worked with us to get the best rate for us. Very friendly and nice staff. Definitely referring my friends and family...

Jacquelyn D. 
Rating:
5.0

Great service and easy return. Will be back.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Andre Q. 
Rating:
5.0

Customer did not leave a comment.

tyler C. 
Rating:
5.0

Customer did not leave a comment.

Lauren T. 
Rating:
5.0

The guys that helped me were great!

JARRETT V. 
Rating:
5.0

Nothing! This location and service members were very pleasant to work with and helpful. Definitely would recommend this location or would rent from them again!

JACOB S. 
Rating:
5.0

It was great thanks..

Jon K. 
Rating:
5.0

Everything went fine the young lady working there did a terrific job she was very courteous and upbeat

mike F. 
Rating:
4.0

Customer did not leave a comment.

Wylena E. 
Rating:
4.0

Customer did not leave a comment.

Wylena E. 
Rating:
5.0

Lower mileage rates

KEISHIA S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Tara G. 
Rating:
5.0

Everything went smoothly

GERALDINE B. 
Rating:
5.0

The app forcing you to take a selfie is annoying. My phone camera is awful and it rejected the selfie multiple times until I had to have the person on site process the reservation manually.

Michael A. 
Rating:
3.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Alexies S. 
Rating:
5.0

I'm a mover and this is one of the best locations in Pittsburgh

Damien S. 
Rating:
5.0

Nate was very competent and helpful

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

Stacie D. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS P. 
Rating:
5.0

Jennifer was very helpful and accommodating. We will definitely recommend this uHaul location.

James F. 
No reviews have been submitted for this location.

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