Customer Reviews for U-Haul of Monroeville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Monroeville

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Paul L. on

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Joseph was truly a professional. He really knew his product and was very pleasant to speak with during my rental experience. When I returned the product, Joseph had already left, but the two gentlemen that were working there were very professional and treated me with respect.

Edward N. on

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This location is always nice. Very genuine and helpful staff. Clone them.

WESLEY B. on

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2guys I dealt with were awesome they both deserve raises or promotions

WILLIAM W. on

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Joe greeted me as soon as I arrived. Treated me like an old friend. Was quick to complete my transaction and had my vehicle primed and ready to go in a matter of moments. Great service picking up and during the return. Highly recommend.

Peter N. on

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Assistant manager Mr Rutherford was very courteous, professional, & helpful. Will definitely rent from this location again in the future!

Justin R. on

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Great service every time I come to this UHaul, whether for trailers, trucks, or propane.

Phillip M. on

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You billed me for $20 (TWENTY) because I did not have a SMARTPHONE for an after hours return when I offered to bring it back the following morning! Your website is way too complicated to make a reservation! Step it up and get a kiosk at your locations for returns. Phone tree is a nightmare. Vehicle functioned well although the mirrors are difficult to get used to.

Anthony T. on

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Employees were friendly, professional, and helpful

David M. on

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Isaiah B. on

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Homer M. on

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The employees were great!

Richard A. on

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Drew B. on

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Sarah J. on

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Kathy K. on

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Donald your service man was very informative about renting the uhaul van , costs, what my responsibilies were , if I would incur a problem or anything what I needed to do he was very pleasant made it easy for me since I never drove this type of vehicle before would not hesitate to rent a U Haul again or refer this particular U Haul location again Your company has a great employee in Donald.

Daniel P. on

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Very attentive staff and easy to work with. Will definitely rent from here again ????

Alfonso W. on

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Keep up the good work

Mark W. on

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Lawrence W. on

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jennifer F. on

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The staff member who provided me the truck in the morning was rude with no personality. Stating it must suck to have to renew your drivers license around the holidays. When I returned the truck I had to back it up from the space and then drive it to the front of the building. I was not made aware that it was to be pulled to the front of the building upon return.

Shareefa B. on

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Louis M. on

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Karen B. on

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The gentleman at the Uhaul was very professional and did a great job with our rental. The only problem was with the moving company that I used that you had on your list of movers. They were very unprofessional and even asked to loan them money for gas. I will never use them again and was very disappointed with their actions.

Laura B. on

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teach your people so that they can count money. I showed him a trick to count our change back

Michael P. on

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Paying mileage plus gas is robbery. Staff was rude when I returned vehicle Would not recommend.

Brian B. on

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They miss lead you, if your requested item isn't available, they upgrade your request along with the additional price, without notifying me until I back up to the unit. Beware. Not very pleased with the rental situation.

Eric W. on

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To be honest the whole experience was a nightmare. Ended up with extra charges that were not up front. Told me I could only have the truck for 3 hours or incur another fee. Caused me to break an expensive bookcase only to be told I cannot get a refund.

Richard L. on

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Adam L. on

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I forgot my lock keys on the uhaul keys I returned the night before. I called the store and was able to pick them up the next day.

DENNIS B. on

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All is well. Friendly people. Good to deal with

Vivian K. on

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Joe K. on

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Donald was excellent, he covered everything with detail and speed ! Great service

Kelli C. on

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Everything went well

Joseph A. on

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KATHY S. on

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Carla G. on

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When we picked up our van, which we pre-arranged, it was difficult to hear our agent. The other agent and his clients were talking so loud, that it made it difficult for us to hear! Upon return, we stood in line for quite a while, while the agents took care of their customers, and that's understandable. But it would have been nice if one of the agents acknowledge us. After waiting about 15 minutes, one agent finally said for me to give him the key and he would send an email with the receipt.