They even installed my bike rack into the hitch for me and made sure it was tightly secured. The guys were friendly and courteous.Christine B.
Customer Reviews for U-Haul of Monroeville
Monroeville, PA 15146
(Located on Rte 22 East of the I-76 and I-376 intersection)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is the first time I m picking up a truck from one location and dropping off to another location so I have some questions about what drop off locations to select and also a process of dropping off. The person checking me out at the counter (Brittany) was very reluctant to give me any details as this was not the location she is working. I needed to know the process and if they have mobile drop off for after hours. I had to ask another guy in there about my questions and he answered. During my checkout I could feel a reaction of being annoyed when I change any option or have a question before I make a decision like I was taking her more time and she just want to finish up this checkout as fast and don't care what I get like she want me to just select pay hundreds of dollars then go and discover. This was not a friendly experience. I won't recommend this to a first time customer because that person need explanation on different options and drop off details.MUHAMMAD ARSALAN S.
The brakes on the trailer didn't engage unless the brakes were hit pretty hard making the trailer want to push you down the hill to one side or the other when slowing down slowly.John B.
Customer did not leave a comment.Michele S.
Customer did not leave a comment.Brianna S.
The automated check in process is a little clunky. Would have been easier to do it in person. Had to go in for help twice. The staff is awesome here. Love this locationRich R.
Friendly StaffJOSEPH P.
Customer did not leave a comment.Tracy C.
The truck I was given was on its last leg. Barely could accelerate which was particularly concerning on major roadways. The person at the desk was Brittany she was very nice. The truck was scary though.thomas Y.
Customer did not leave a comment.Melia H.
When I got home from picking up the truck. I live 5 miles from the U-Haul dealer. I had to put in one and a half gallons of anti-freeze. And the headlights are horrible. They were so dim it was unsafe. I told the person working the desk about n the issues when I dropped off the truck and he could have cared less. At the very least I think I am owed the price of the anti freezeJoe H.
Customer did not leave a comment.Darico M.
so easy and quickJoseph P.
Customer did not leave a comment.Tiffany A.
We had furniture pads, but only 11 were in the packet instead of 12.Ronald S.
Everyone was so nice. Thank you againJosh S.
Brian was very helpful ! When Brian is there you don't need any improvement! His customer relations are excellent! As long as he's there I'll continue to use this storeROBERT F.
Everything was perfect, from the immaculately clean u-haul to the welcoming and very helpful worker that handled our transaction that day. We also had great experience with all calls before our reservation getting information about our rental. All staff was great there. We had a 6 hour trip out of state and we could definitely recommend this location!ROSEMARY D.
Customer service was excellent, I didn't catch the names of the young woman and gentleman but they were very courteous and went above and beyond the normal call of duty for a simple one way vehicle drop off. Great people💯Jordan S.
Service was great and fastmark S.
Customer did not leave a comment.pierre S.
Customer did not leave a comment.EDWARD K.
Customer did not leave a comment.David J.
Customer did not leave a comment.Francis B.
Customer did not leave a comment.Riley M.
Brakes needed service. When braking, there was strong vibration in foot petal and a noise. Truck was clean. Employees were efficient and nice. Ten foot box truck perfect for the job. The brakes made me uncomfortable.Cathy C.
The trailer hitch installation was done efficiently and the staff were courteous and helpful.Barry N.
Staff was friendly Excellent serviceDennis C.
The truck I had was horrible. I had to make longer trips because it couldn't go up hills without sounding like it was going to explode. The gentleman I dropped it off with said he would see what he could do about the price, did NOTHING but change me more. After I explained we had to make longer trips avoiding center roads. Making us use more mileage. I will be contacting corporate Monday.Ashley H.
Customer did not leave a comment.Kelsey G.
Ordering was easy as was pickup and drop off. Employees were helpful and friendly.bob B.
The employee was very friendly and helpfulJamie B.
Customer did not leave a comment.Aaron U.
Customer did not leave a comment.Stephen T.
Customer did not leave a comment.Maja R.
Thank You, for your service. All business was respectful and needing your service in the future. James Corona Be KindJames C.
Customer did not leave a comment.Brian O.
The tech who installed the hitch was great! He was an expert and was able to answer all my questions and concerns confidently and promptly. The install was quick and looks great. Would definitely recommend him to friends and family.sam S.
Customer did not leave a comment.John F.
Excellent service today!! The GM was fantasticSharon S.
Customer did not leave a comment.John S.
Customer did not leave a comment.dominique A.
Dave was very helpful and a pleasure to deal with!George B.
Fix the arrows painted on the pavement at the Murrysville location. They do not make sense for the way the trucks are parked for access to the highway and side streets.Timothy K.
Customer did not leave a comment.lea M.
Customer did not leave a comment.David M.
Customer did not leave a comment.Michelle H.
Customer did not leave a comment.Charlotte R.
Service was super fast; I was in and out in 10 minutes. The trailer I rented was clean and ready to go. Excellent service.JAMES R.
Customer did not leave a comment.BERNARD R.
Customer did not leave a comment.Edward P.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Gerald B.
Customer did not leave a comment.neal C.
Customer did not leave a comment.Cindy G.
Nice place!Richard W.
How are customers supposed to remove trailers from vehicles after hours? How are workers expected to lift countless trailers each day? I have some ideas that could help. Please forward this to... Anne Kosters Uhaul Environmental Health & Safety ConsultantBrenden F.
Customer did not leave a comment.David D.
Friendly staff.Very helpful and proficientGerald D.
Nothing they were friendly and professional.Thomas B.
Customer did not leave a comment.Leo E.
Very friendly, helpful, and fast.terri F.
Customer did not leave a comment.David J.
They were more than helpful, and explain exactly why my bill was what it was being said they were even surprised how much my bill was, and yes, I would definitely recommend this U-Haul to anyoneTINA V.
Customer did not leave a comment.JAMES N.
Customer did not leave a comment.paul H.
😀😁😉 Perfect!Michael R.
Customer did not leave a comment.Robert P.
Quick pick up and return, no waiting! Knowledgeable employees.Peter K.
Very efficient courteous and accommodating!Stephanie M.
Customer did not leave a comment.Laura N.
Customer did not leave a comment.Steve H.
Customer did not leave a comment.Donna F.
Customer did not leave a comment.Walter W.
Helpful, fast, and professional. Bryan at the Monroeville location answered my questions via phone regarding motorcycle trailer availability before arriving. After arriving he quickly got me setup with a truck and trailer. Bryan was very professional and helpful. Highly recommend for uhaul needs.MICHAEL S.
Excellent experience! Dave handled my reservation. Very friendly and helpful. Took Dave's advice and happy with the reservation! Highly recommend.Vivian K.
Friendly accommodating staff. Fast and easy process. Very fair on charges of truckJoseph S.
Very friendly service. Extremely helpful. The van I rented was clean and we'll maintained. The facility looked very clean and organized. The drop off went as smooth as possible. For me it was a very pleasant experience.Gerald F.
Absolutely nothing. This hitch install was done on very short notice, the installer went above and beyond.LAWRENCE R.
Customer did not leave a comment.blair M.
Customer did not leave a comment.Robert M.
Brian helped me thru the process with ease! Really friendly service! Will def come back to that location just because of the excellent service! Give that man a raise!Nicholas I.
Customer did not leave a comment.Erin K.
Customer did not leave a comment.Sheliey S.
Customer did not leave a comment.deborah P.
Customer did not leave a comment.Brenda F.
I drive out of my way for this location. Always the best experience.Lawrence B.
Customer did not leave a comment.Daryl H.
David, the manager, is an asset to the company. Very helpful, very friendly, and an overall great company representativeDennis T.
great customer serviceRay M.
The representative was excellent. He was courteous, he had the vehicle ready to go. It was very clean with all the requested things like appliance dollies etc. Everything was great.Vernon W.
Service was excellent!Jaime M.
Customer did not leave a comment.Stephen T.
Customer service was great but the truck itself had issues. I could not use the seatbelt as it would get stuck in the lock and I was afraid I was going to get stuck in it. The transmission was slipping in it. The steering was terrible. When I picked it up it was on low fuel and had to get gas right away. The truck had over 150k miles on it. I think it's time to trade some of your equipment in for new stuff.Andrew C.
Customer did not leave a comment.goerge B.
Customer did not leave a comment.Adam H.
Nothing. The two guys were great and friendly.Ryan J.
Excellent service! Craig handled my reservation. Very helpful and friendly. Clean vehicle. If you can plan ahead, make online reservation then complete online check in. Pick up is easy.Vivian K.
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