Customer Reviews for U-Haul of Monroeville

2334 reviews

4911 William Penn Hwy   Monroeville, PA 15146
(Located on Rte 22 East of the I-76 and I-376 intersection)

(724) 325-2600

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(724) 325-2600

4911 William Penn Hwy
Monroeville, PA 15146
(Located on Rte 22 East of the I-76 and I-376 intersection)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Great service!

Mark M. 
Rating:
5.0

Fast and friendly staff. Clean vehicle. Reliable so you can depend on this location for your move.

Vivian K. 
Rating:
5.0

Customer did not leave a comment.

Reece M. 
Rating:
5.0

Great service....in and out in 5 minutes..!

RONALD G. 
Rating:
5.0

Nothing to improve! Jen at Uhaul in Monroeville was incredible. She was knowledgeable, professional, courteous, and friendly. Equipment was great also. Will definitely use this Uhaul when moving the kids to college this fall!.

Amy Z. 
Rating:
5.0

not charge for 3 gallons of gas when I just added to the tank and it was just slightly below FULL

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

dale S. 
Rating:
5.0

Awesome experience. Thanks

Scott Matthew S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
5.0

friendly, to the point, direct service with a smile, my favorite U-haul store by far.

Bakr Y. 
Rating:
5.0

Customer did not leave a comment.

DEANN Z. 
Rating:
5.0

Customer did not leave a comment.

LOUIS C. 
Rating:
5.0

Guys were great went above and beyond to remove a seized hitch pin that would have derailed my plans had they not! Great team at this location!

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Ashley R. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS R. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Great Customer Service

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Jen C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

Reece M. 
Rating:
5.0

Nothing to be improved on! The guy who rented the van to us was fantastic! A+ customer service, so kind and personable. We chatted throughout the process of him doing the paperwork and he explained everything and told us everything we needed to know. The process was easy and took no time at all. Upon returning the vehicle, another gentleman met me outside immediately upon pulling in and I was on my way within about two minutes. Excellent service at this location, would definitely go back for future rental needs!!

Lindsey R. 
Rating:
5.0

Customer did not leave a comment.

Abelardo P. 
Rating:
5.0

Customer did not leave a comment.

Ernest H. 
Rating:
5.0

Truck was ready as planned, efficient and knowledgeable personnel

Gary A. 
Rating:
5.0

Customer did not leave a comment.

Jason I. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Did an awesome job the onsite guy was really awesome and helped me set up the trailer

Nathan S. 
Rating:
5.0

Everyone was very helpful and took the time to explain everything. No complaints, all good!

Harry B. 
Rating:
3.0

Was understaffed but she handled everyone like a boss lady

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Alyson F. 
Rating:
5.0

This is the only Uhaul location we will deal with and we rent several times a year. These guys are awesome!!

William S. 
Rating:
5.0

Customer did not leave a comment.

Anthony I. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

The man that helped us was friendly, courteous and helpful. An easy experience. I only wish that the top of the coupling was lockable. It requires numerous chains and numerous locks to ensure the 5x8 trailer cannot be taken.

Travis H. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Donovan O. 
Rating:
5.0

Don't change a thing excellent services every time.

Linda B. 
Rating:
5.0

Fastest friendliest service I've ever had from a rental company

Joseph R. 
Rating:
5.0

We were very satisfied with our experience. We found the individuals that we interfaced with to be friendly and helpful. We both agree that U-Haul has become much more customer friendly in recent years. Please keep up the good work.

Richard S. 
Rating:
5.0

The process of renting the truck has changed since the last time I've been a customer. It is so much easier now, not that it was ever difficult. I'm genuinely impressed by the quality and ease of renting from Uhaul.

John M. 
Rating:
5.0

Customer did not leave a comment.

Margeret C. 
Rating:
5.0

The guy the waited on on Saturday March 6th ( I can't remember his name) was extremely patient and worked with us to get the best rate for us. Very friendly and nice staff. Definitely referring my friends and family...

Jacquelyn D. 
Rating:
5.0

Great service and easy return. Will be back.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Andre Q. 
Rating:
5.0

Customer did not leave a comment.

tyler C. 
Rating:
5.0

Customer did not leave a comment.

Lauren T. 
Rating:
5.0

The guys that helped me were great!

JARRETT V. 
Rating:
5.0

Nothing! This location and service members were very pleasant to work with and helpful. Definitely would recommend this location or would rent from them again!

JACOB S. 
Rating:
5.0

It was great thanks..

Jon K. 
Rating:
5.0

Everything went fine the young lady working there did a terrific job she was very courteous and upbeat

mike F. 
Rating:
4.0

Customer did not leave a comment.

Wylena E. 
Rating:
4.0

Customer did not leave a comment.

Wylena E. 
Rating:
5.0

Lower mileage rates

KEISHIA S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Tara G. 
Rating:
5.0

Everything went smoothly

GERALDINE B. 
Rating:
5.0

The app forcing you to take a selfie is annoying. My phone camera is awful and it rejected the selfie multiple times until I had to have the person on site process the reservation manually.

Michael A. 
Rating:
3.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Alexies S. 
Rating:
5.0

I'm a mover and this is one of the best locations in Pittsburgh

Damien S. 
Rating:
5.0

Nate was very competent and helpful

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

Stacie D. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS P. 
Rating:
5.0

Jennifer was very helpful and accommodating. We will definitely recommend this uHaul location.

James F. 
Rating:
5.0

Customer did not leave a comment.

Alexies S. 
Rating:
4.0

Customer did not leave a comment.

Leslie D. 
Rating:
5.0

The truck was ready on time as well as the additional equipment. The service person was friendly and competent. No complaints at all.

Jerome F. 
Rating:
5.0

Customer did not leave a comment.

Alexies S. 
Rating:
5.0

Everything went smooth.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Bob S. 
Rating:
5.0

Great crew. Good customer experience and I will rent again from this location.

Hari T. 
Rating:
5.0

Honestly I've never had a truck so well maintained, fast a d very helpful staff. (They even cleared the ice off the wiper blades, I didnt even ask)

Evan C. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Randy P. 
Rating:
5.0

Customer did not leave a comment.

Nathan L. 
Rating:
5.0

Customer did not leave a comment.

Ken G. 
Rating:
5.0

The guy at the counter was really nice and easy to work with. This is my third time renting from them bc the customer service is great.

Jamal W. 
Rating:
5.0

Salesman was excellent, saw me wondering around on the lot, promptly came out , hooked me up with desired equipment and got me on the road.

Edgar K. 
Rating:
5.0

Staff was very helpful and professional.

Dean W. 
Rating:
5.0

Customer did not leave a comment.

Arthur A. 
Rating:
5.0

Customer did not leave a comment.

Justin L. 
Rating:
5.0

Customer did not leave a comment.

Arthur A. 
Rating:
5.0

I was upset that I could not get the exact equipment I requested, having requested it a month in advance. The onle trailer that was available was over 60 miles away in Ohio... I was offer the larger trailed but dis not want to tow that size of a trailed, so I had to rent a small truck.. I did get a credit, but my wife had to drive our SUV and I had to pay extra for fuel adn increased Tolls. No compenstatiuon for that!

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

Eugene M. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
3.0

Customer did not leave a comment.

ANGELA D. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Absolutely nothing!!

Joe P. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Tom D. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Nothing. Our experience was perfect

Joseph T. 
Rating:
5.0

Use of the App was unsuccessful at turn in. The app did not work properly on multiple devices and would not allow me to take and upload the required photos as part of turn in

David L. 
Rating:
5.0

Get the guy some help

STEVEN S. 
Rating:
5.0

I requested a furniture dolly and one was not available.

Albert R. 
Rating:
5.0

Customer did not leave a comment.

James P. 
No reviews have been submitted for this location.

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