Customer did not leave a comment.
TIMOTHY KCustomer Reviews for U-Haul of Mount Laurel
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was supposed to be returned by 5:45 so i could take it at 6. whoever rented it decided they needed it 2 extra days and the employee said “he’s a regular it’s okay”
BRITANY REverything was fine
JONATHAN LStaff was awesome, location perfect.
MICHAEL MI do all my cargo rentals through UHaul and the Mt Laurel location. They are always so friendly and helpful. The trucks are always well maintained and the mobile app makes everything so easy!
Susan SHave newer trucks available
Stanley RAlways courteous staff and value-added service
DANTE MStop raising your rental price 25% every year. Last year About 100 a day. This year $130 a day
Dan AIs no way to strap items
MIGUEL CNot much to improve at this location. The staff here are quick and takes care of the customer. I would hope more of the Uhaul locations were like this one.
CHRIS RExcellent and easy! Great staff. Always a great experience at U-Haul.
Alexis Bclean the windshield
Maureen MGuys were very sweet and helpful
J PNothing to complain about this location. This was smooth and easy to do.
EVERTON GThe loading ramp hook up was slightly bent and rusted. This made attaching the ramp to the truck very hard. It took 2-men five try’s at securing the ramp to the truck. One person or two women would have never been able to secure the ramp. This was a pain in the ass to do!!!!!!!
curt sIt was an expensive move for our veterans that I had to house. I got enough furniture to have six of them and then add a large price for your equipment which took away from our veterans.
Stanley RWhen I got the 10' truck the guy made me sign the agreement saying it was half a tank. When i got in the van it was not so I took a picture to have it for the records. When went to return it after driving just 7 miles in total, I have put 1 gallon of fuel just to be fair so they don't charge me for not fueling. They still charged me saying I was short 2 gallons. Even though I have told the guy it was not half a tank as they said. I am going there again today to have a little chat. Customer service? What is that? They do not care, if they did this should never happen after clearly being communicated.
ALPESH CAlways 5 stars here
Joseph IThe Rental Cargo Truck was full of god hair and the smell of a dog and yet it’s being Rented to the public such as myself that is allergic I was uncomfortable the entire Rental so much out of the (4) hours of my Rental I took the Van back within two hours! Mentioning it to the staff who explained that he was aware of that problem I’m sure it wasn’t his call as he was not the manager, and that most likely the manager of that location knew very well. That truck was full of dog hair and the smell of a dog and therefore she have never been in service for Rental. It is unacceptable to charge a customer to rent in that condition and expect them to actually pay for that type of unsanitary situation. !
RICHARD GVery Professional and Courteous at the Havertown, Pa. and the Mt Laurel, NJ locations!! Thank you very muc for having an excellent trailer for us!!!
CARL DAll the sales associates were helpful. Especially the one that hooked up the trailer. True professional.
BERNADETT MThe floor was extremely dirty and stained my mattress badly. I used it for less time than allocated and went less that 10 miles total and the beginning estimate was $64 and the end result was $80. I even asked if there were any more charges before I left and they said no. It’s one thing if I was quoted $80 but to lie and upcharge me was very unprofessional.
Jan FNice experience, they were very helpful employees.
George RGreat friendly service
JOEL MThe check out guy was the best! He was there early and was just a good dude!
Michael TEverything went so well.
MOHSIN MKeep up the great service
Hossep KMake the checkout is more seamless by telling the customer to wait to take all pictures before the key drop.
WILLIAM MGave me the truck with low tire. I also believe they over charged me with time and mileage.
LINDSAY DHonestly, Mt Laurel U-Haul has been my best experience with U-Haul. I don’t fill out surveys however, wanted the guys working 9/5-9/6 25’ to know they are great and yo keep giving awesome customer service
Khara Kkeep on keeping on. good job by good staff. thanks.
CHARLES AVery helpful in straightening out our reservation after some confusion if equipment was available.
WADE SSome of the trucks have many miles on them and seat not too comfortable, felt a bit slanted.Todd o at the counter was great!
KEVIN RHonestly everything was great even the csr I spoke with on the phone/chatted in with were great. 10/10
MALYKAH HClean windows and mirrors on trucks to provide clarity and safety while driving, also change oil in trucks to insure proper operation of the vehicle (my check oil alert was on)
JEROME SService was excellent and everything was done in a timely manner
MARY FThey quickly received my rental and thanked me for using U-haul.
MARK FStaff was very helpful and friendly
Deborah MEasy checkin and checkout.
Mthew HNeed more people working the counter. Today you guys had 1-Man working & everyone else running around as customers had to wait in line to get waited on (15-Minutes).
curt sExcellent customer service
MICHEAL SThank you so much for the ease and convince of this location. The guys were so friendly!
Stephanie RThank you
Peter TThe customer service could've been better at this location. When checking out the van rental, the representative didn't bring the equipment around to the front, walk me through using the van, or help me load the dolly into the van. This would've been very helpful especially on one of the hottest days of the summer. This location was conveniently located to my home and served its purpose for my needs but I likely wouldn't return.
Malaika CRoof on trucks box leaked and soaked my moving boxes and couch They’re ruined Do not recommend
richard wBrady dominated
JAMES Pthe staff was great! very friendly and very helpful.. Great experience!!!
aaron N