Customer Reviews for U-Haul of Mount Laurel

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Mount Laurel

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Vernon H. on

Rating:

Customer did not leave a comment.

Corey R. on

Rating:

Customer did not leave a comment.

WILLIAM S. on

Rating:

I was ripped off by the manager CORY PARKER. And I wasn't the only one. While I was waiting to rent a U-HAUL, a women had just returned her vehicle and said that she was told she had received a truck with a full tank of gas, but when she went to fill the tank before her return, she realized that her truck did not have a full tank of gas. Knowing this, when I received my truck, I checked, and it appeared to register a full tank. However, after drive just under 20 miles, it cost me $28 to fill the tank (I have the receipt). The gas station is RIGHT NEXT DOOR to U-HAUL location at 3609 ROUTE 38 in Mount Laurel, so it is not as if I filled the tank and then travelled around in the rental. When I told this to Cory, he said "We don't refund on gas." I said "But there is the expectation that you would give me a rental with a full tank of gas IF you expect me to return the rental with a full tank of gas." To which Cory replied "Then we won't charge you the return fee!" and he walked out the door and into the rental yard before I could even ask what that meant. In addition, there WERE NO DEDUCTIONS for return fees (whatever that means), so he lied! So there were at least 2 of us who had the same experience at the same U-HAUL location on the same day. I will never go back to that location nor will I use U-Haul.

William C. on

Rating:

Great job, easy pick up!

thomas B. on

Rating:

Customer did not leave a comment.

william f. on

Rating:

Customer did not leave a comment.

Andres L. on

Rating:

Customer did not leave a comment.

Terry B. on

Rating:

The 26' truck I rented had a dead battery, and your roadside customer service agents hung up, or dropped the line on me twice. Horrible experience.

Mary Kathleen P. on

Rating:

Walter and Jailin were courteous, careful, fast, prompt, on the ball. Could not ask for better movers. Thanks a lot.

Christian W. on

Rating:

Not a big deal, but I'm sure your organization wants to know. The cup holders in the driver's cabin needed to be cleaned.

Daniel M. on

Rating:

Customer did not leave a comment.

Dr D. on

Rating:

Customer did not leave a comment.

gabe c. on

Rating:

Customer did not leave a comment.

Pat B. on

Rating:

Customer did not leave a comment.

KIm D. on

Rating:

Great experience! Adam was extremely helpful.

John L. on

Rating:

Customer did not leave a comment.

Karen d. on

Rating:

Customer did not leave a comment.

michael m. on

Rating:

Customer did not leave a comment.

Frank L. on

Rating:

Staff there very shady.. Did not honor online reservation. Manager not aware- was not present at time of pick-up.. I rent occasionally, and will not rent from here again.

Jonathan M. on

Rating:

Steve and crew were great. Got me in and out as promised while dealing with irate customer who was clearly wrong.

Desmund C. on

Rating:

Customer did not leave a comment.

Robert N. on

Rating:

Customer did not leave a comment.

Patrick B. on

Rating:

Customer did not leave a comment.

John H. on

Rating:

Easy online reservation, puck-up went quickly and employees were friendly. Drop-off was super easy and was completed in less than 5 minutes.

Peter S. on

Rating:

Customer did not leave a comment.

Mindy R. on

Rating:

Customer did not leave a comment.

Mario P. on

Rating:

Adam the Owner/Manager was great. I had an issue with the reservation and he thought outside the box to correct it. Very helpful!

Richard H. on

Rating:

Should not be charged for an extra day for a 24 hour rental that started at 7am Saturday and location rented doesn't open until 9am on Sunday.

Doug L. on

Rating:

The gentleman who helped with my reservation was very professional, courteous, and helpful. The gentleman handling my rental out and in was just as great. Great experience! Thanks.

Gerard T. on

Rating:

Customer did not leave a comment.

deepak K. on

Rating:

The sales associate was very busy between as he was the only one present and he had multiple customers to take care of. Despite this, he attended each customer between times and was able to reduce the wait time

joanne j. on

Rating:

Customer did not leave a comment.

lawrence c. on

Rating:

just keep doing the same thing great job

Steven L. on

Rating:

Customer did not leave a comment.

Joseph S. on

Rating:

Customer did not leave a comment.

Steve M. on

Rating:

The mileage estimate the website gave me was less then the minimum driving I needed to do so I had to pay extra fees at the end.

Ronald P. on

Rating:

Of the many Uhaul facilities I use, this one is my favorite. Professional every time--picking up and dropping off. Can always rely on them.

Tricia M. on

Rating:

Customer did not leave a comment.

George G. on

Rating:

Accuracy. Seems the employee that completed the rental agreement did not pay attention to detail. I provided my DL, insurance card. Credit card and spelled out my name and email address but still the rental agreement had the wrong first name on it. Not sure how that can happen. My first name is Richard and George was the first name on the UHaul documents. Thank you. Richard Grzegorek

Paul F. on

Rating:

New van - less than 2000 miles. Day trip to Baltimore and back. Uneventful trip. Other than sweeping out the van when we got it back to house to load, I have no issues with the experience. Thanks

craig m. on

Rating:

Promised a one way rental after driving All around to get the right truck that I reserved a week before and being told I had to return it to the place I picked it up or pay $500 for not doing it. Then being charged a extra $3?? Cause I had it extra time!!! They pray on people moving!! Never again!! RYDER!!!!

James R. on

Rating:

Customer did not leave a comment.

Dan W. on

Rating:

Customer did not leave a comment.

CHRISTINE K. on

Rating:

Customer did not leave a comment.

evan p. on

Rating:

Customer did not leave a comment.

Elizabeth B. on

Rating:

Customer did not leave a comment.

rychard h. on

Rating:

Excellent location. Very clean and organized. Customer service was outstanding

Martha D. on

Rating:

Customer did not leave a comment.

DAVID M. on

Rating:

the rep was slow and in experienced

Art P. on

Rating:

all good

Lawrence R. on

Rating:

Customer did not leave a comment.

ron j. on

Rating:

Customer did not leave a comment.

William B. on

Rating:

Customer did not leave a comment.

Robert C. on

Rating:

Customer did not leave a comment.

Joseph P. on

Rating:

Customer did not leave a comment.

Joan L. on

Rating:

Customer did not leave a comment.

Philip B. on

Rating:

Make it easier to contact the location by telephone.

Gale B. on

Rating:

Customer did not leave a comment.

Debbie G. on

Rating:

The movers hired through the app canceled leaving me with a truck I couldn’t use. The gas tank light came on leaving me afraid to drive it. When I took it back they didn’t care I was not able to use it. I paid nearly 100 for nothing and still have not been refunded fir the movers.

GREGORY J. on

Rating:

Everything was fine. No problems and I would recommend this location.

Carlos G. on

Rating:

Add rear exit out of parking lot. Current exit is off main highway and is difficult to exit at peak hours because of high volume traffic. It is also only one way westbound exit

Gerard D. on

Rating:

I dropped off after hours

lynn B. on

Rating:

Perfect already. Very happy

Ron P. on

Rating:

After many years of professionalism, sorry to learn that Wayne & Sue have left Mt. Laurel location. Still great service provided by Steve. Multiple user since 1974.

KEVIN C. on

Rating:

Keep up the excellent work

Elizabeth B. on

Rating:

Customer did not leave a comment.

Greg M. on

Rating:

Customer did not leave a comment.

Dan W. on

Rating:

Customer did not leave a comment.

Albert B. on

Rating:

Customer did not leave a comment.

Judy B. on

Rating:

Customer did not leave a comment.

Cortney J. on

Rating:

Customer did not leave a comment.

Ron P. on

Rating:

Love Mt Laurel location. Have dealt with them for many years. Always great service. Will remain loyal customer.

David S. on

Rating:

Tire monitoring system needed repair. Roadside assistance came and changed a tire, but the tire warning light illuminated intermittently.

Matt S. on

Rating:

Customer did not leave a comment.

Saadia P. on

Rating:

Great service and staff!!

Bobbi H. on

Rating:

Great staff, helpful & prompt. Clean facility. Convenient.

Danh N. on

Rating:

Customer did not leave a comment.

Brenda S. on

Rating:

Rental completed with ease.

Ryan L. on

Rating:

Customer did not leave a comment.

Scott C. on

Rating:

Customer did not leave a comment.

ED L. on

Rating:

Best service

Desiree C. on

Rating:

Great customer service!

Confessor L. on

Rating:

No real improvements needed at this time. Your representative Adam gave professional and courteous service. Because of him, I would use this service again, and recommend it to family and friends. Thank you U-haul!

Markeesha P. on

Rating:

Customer did not leave a comment.

Ronald G. on

Rating:

Customer did not leave a comment.

Dinesh Venkat P. on

Rating:

Customer did not leave a comment.

Charles T. on

Rating:

Kind friendly service.

Joseph S. on

Rating:

Improve customer service. The attendant made me walk to the truck as if I knew were the truck was parked in a parking lot full of trucks.

angel c. on

Rating:

Customer did not leave a comment.

Ronald P. on

Rating:

Steve did a great job both at pickup and drop-off.

Greg W. on

Rating:

Customer did not leave a comment.

Cornelius S. on

Rating:

The gentleman doing the check-in was helpful and moved my reservation from a nearby location quickly.

judy g. on

Rating:

Everything was very easy.

Michael K. on

Rating:

Customer did not leave a comment.

arthur a. on

Rating:

Fast, Great Service, this is the 2nd time I rented trailers from this Location. I would defiantly be a return customer in the Future. Top Notch!! Keep up the Great Work!!

Michael D. on

Rating:

Customer did not leave a comment.

Lisa S. on

Rating:

Pick up the nails in your parking lot.

Denise M. on

Rating:

Customer did not leave a comment.

JERRI S. on

Rating:

Customer did not leave a comment.

Ronald M. on

Rating:

Very pleasant to deal with.

Thiago D. on

Rating:

Great job everyone.

James O. on

Rating:

Customer did not leave a comment.

Susan D. on

Rating:

The men behind the counter were nice but very slow. I was in a hurry and it took forever. Then when I declined the insurance and they took a picture of my insurance card they still charged me for the insurance. I called and they are going to credit it, but not a great experience. Oh and being told truck was to the left, there were 3 I had no idea which one was mine and I had to go back in and ask.

Brian M. on

Rating:

Have car tow dolly's at your Maple Shade Kings Highway nj location The Mt Laurel depot is a pain in the ass to get to, on account of excess traffic in that area.

Kathryn M. on

Rating:

Put hand sanitizer next to the key pad.

siri V. on

Rating:

Nothing. The people I got stuff from were very impressed with the van & the cost I paid. I will be back next moving day.

rich m. on

Rating:

Customer did not leave a comment.

Luis R. on

Rating:

My representative was Adam and he took very good care of me very professionally and courteously would recommend that location to anyone in the future

aileen k. on

Rating:

The truck we rented was very clean. Steve the guy that helped was very nice. There was a mistake in reserving the truck, but Steve fixed the error upon renting and all worked out great. We have rented UHaul's from storage facilities, but by far this was the best experience.

John C. on

Rating:

Customer did not leave a comment.

RANDY C. on

Rating:

Great experience. Nothing better

LOCKSLEY W. on

Rating:

Problem with the U-Haul app: it would not allow a check-out.

thomas w. on

Rating:

very well trained employees, everything went well

christopher t. on

Rating:

Customer did not leave a comment.

Eric W. on

Rating:

Cheaper pricing on truck per miles or a low flat rate daily. $120.00ish is a bit high for traveling only 90 miles round trip. (Still have to fill up gas) Auto transport pricing is adequate.

Adam W. on

Rating:

Great Customer Service

brian l. on

Rating:

Customer did not leave a comment.