Customer Reviews for U-Haul of Mount Laurel

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Mount Laurel

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Carrie R.
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I will never rent from you again. It was nothing but problems. It took me 3 hrs to pick a truck up that I had a reservation for at a pick up site. I got there and it was the wrong site eve tho I had an email confir.ing the address. I will not waste my time with you guys again. I rather pay more at Penske

Phillip K.
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Mobile check in was canceled on me without anyone even contacting me. I was running a little late so they just canceled my reservation. I then talked to the person in the store and got a truck at 9:30pm and he asked how long I needed it for. I said overnight but I can probably have it back at 2, maybe 12 depending on how fast things move. I got the truck back at 12:20. They tried saying the attempted to call me and the number said they don't know a Phillip so they had the wrong number apparently and my father's phone was called and he was busy helping me move and didn't get it but they left a voicemail saying they were flagging the truck as stolen. They also charged me for a 2 day rental on the truck. They were absolutely horrible and will never use this location again. Never had these problems elsewhere.

Ken S.
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Customer did not leave a comment.

Said S.
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Some one scrwe up the costumer and charge every costumer $5.25 for gas steelen the costumar and a charge tax on insurance illegal

Jonathan E.
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Customer did not leave a comment.

STANLEY B.
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Great service and good equipment. Keep up the good work.

James G.
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n/a

Francis F.
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Customer did not leave a comment.

George P.
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Good job

theresa H.
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Ronald P.
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Esmeralda T.
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Employees are awesome really nice and pleasant. Over all Great job .

John F.
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Abhishek D.
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Not sure if van had been sanitized

Glenn B.
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Jessika B.
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Waited over 45 min due to employee error and was never told the issue until I asked. Very poor customer service. I lost a job due to the delay.

Edward K.
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I was charged a cleaning fee when I got the trailer filled with leaves. I didn't make a big deal about all the leaves

Michele F.
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Customer did not leave a comment.

NATACHA M.
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Thank you

Nicholas K.
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Amy T.
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Great and quick experience

Stanley K.
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Thomas A.
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Andrew W.
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Gale B.
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Sherry D.
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No hello or thank you, just “I need the keys” and “that's it”

Margaret G.
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Lawrence R.
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Top-notch customer service, you can even see the smile through the Covid mask, they are always happy to help you. They are the best.

Michael M.
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David F.
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David M.
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Alexander S.
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KHAYMAN M.
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You guys are great. I always trust your equipment, and your customer service is top notch.

L B.
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Mark H.
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Todd S.
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I reserved a 20' truck 2 weeks before pick up date and one was not available at my preferred location or any other location close by. So I had to get a 15' and was told I could only take it if I returned it by 3pm. So I will now have to make multiple trips at additional expense and time. it was also not clear anywhere before I picked up the truck that I had a “preferred“ location vs an exact location to pick up the truck. Very deceiveing. I had no idea uhaul could arbitrarily change my location and not actually have the vehicle that was confirmed reserved. Very poor communications by Uhaul. I will be warning & cautioning anybody who's considering using uhaul. The store manager was nice and compensated me with a discount

Anton A.
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Customer did not leave a comment.

Brady B.
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Horrible job with communication. Changed the location without letting me know, had to go to another location for help to find out where my reservation was going to be. I was calling the new reservation building and no one answered for about 10 minutes but when the U-Haul manager at the first place that was helping me tried to call, they picked his up immediately. Very upset I had to drive an extra 35 minutes for my reservation and wasn't even told my reservation had been changed.

Marzena O.
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Customer did not leave a comment.

Stuart S.
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The guy that helped me, I don't remember his name, was very nice and cool. Very helpful and was very knowledgeable. I would go here again because of him.

Lawrence R.
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Great customer service, very helpful

john J.
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ERICA K.
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Brian L.
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michael S.
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Russell C.
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When booked on line as I did there should be a line telling you there would be an after hours fee . Which is more than the basic rental fee ! Not happy to see that as after hours no one was there and I followed the instructions on the window. Not happy with sneak fees.

Aliya S.
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Customer did not leave a comment.

Deborah M.
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They automatically charged me for 3 days. Thankfully when they sent the receipt they included time stamps so I was reminded the $52 extra day. For anyone who is too busy they may have missed it. Had I not called, waited on hold to clear it up then I would ha e been charged an extra day. Other then that they were very helpful and would recommend them.

Lawrence R.
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Customer did not leave a comment.

Dylan S.
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My guy who checked me out was extremely professional, helpful, and kind!

John O.
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Nicholas H.
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paul H.
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Wendy S.
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Make sure someone is in the office at all times.

Anthony A.
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Edward K.
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wayne P.
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Linda H.
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ian C.
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Great Professional service and friendly.

Doug L.
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Edward W.
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MATTHEW T.
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Location representative at drop off was very helpful and friendly.

Steven R.
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Edward P.
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Great place with great help

Ashely O.
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Great customer service, will be using this location again within the next couple of weeks!

louis N.
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I don't like the idea of having a hand dolly and moving blankets secured in the back of the truck. I lost valuable space back. If i removed the tie downs then i am charged. Not customer friendly

Herbert E.
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Customer did not leave a comment.

Byron H.
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Great service; quick and easy pick up and return; friendly staff

John F.
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Jeffrey R.
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Dave B.
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There Is a running light out on the drivers side. No big deal but it should be replaced.

Cecilia H.
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I have several issues with my reservation. But, the Mt Laurel location made sure I kept my reservation and help me with everything since my pick location was changed. I am really thankful to the gentleman. I did have to reschedule anything.

Rick H.
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Customer did not leave a comment.

judy A.
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Carole G.
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I reserved a furniture dolly at the same time as I reserved the truck. When I got there I was told there were no furniture dollies left. What's the point of reserving if they don't actually hold one? As a result of this I could not bring a large piece of furniture and this was a problem. Also I found the people unfriendly and not helpful. In addition, I wanted to do the phone check in and it did not work. I mentioned this to the man waiting on me and he just grunted. I am going to find another truck rental place next time.

Robert G.
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Susan F.
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Regina B.
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Michael S.
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Truck has a major steering issue, the staff joked about it and made no attempt to replace or offer a repair. It also has bad brakes and the transmission is completely shot. This vehicle should not be on the road. The staff could care less. Furthermore I was overcharged. I will contact my bank if the location does not ante up and refund the charges I was erroneously overcharged. Otherwise I file this is court.

Susan Z.
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Everything was great!

THOMAS D.
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Nothing, Adam was very helpful and through

Robert K.
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Customer did not leave a comment.

Ryan K.
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Michael B.
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Fred Y.
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Staff efficient and vehicle in good working condition.

Reegan B.
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Customer did not leave a comment.

Nicole H.
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Absolutely LOVE this location! The people are friendly and the trucks are well maintained! I definitely will do business with them again!

Karl K.
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Customer did not leave a comment.

Paul C.
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Helpful and efficient.

JAMES M.
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Christine A.
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Randolph H.
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Great service, truck was clean and process was easy

William M.
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Steven G.
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Gale B.
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Great customer service

Benjamin J.
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Michael F.
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Michael M.
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John Y.
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hector R.
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Always positive attitude and helpful

No reviews have been submitted for this location.

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