Customer Reviews for U-Haul of Murray

7458 reviews

5305 S State St   Murray, UT 84107
(E of I-15 on the corner of 5300 S and State)

(801) 262-8958

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(801) 262-8958

5305 S State St
Murray, UT 84107
(E of I-15 on the corner of 5300 S and State)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Point out stickers for damage. Do a walk around so I know if side scrapes and scratches are included or excluded. Why no stickers if included. Nice attendants at location

Gene C. 
Rating:
4.0

Making sure the dollys are not cut. We realized on day two the tag wasn't there but never took pictures.

Braxton F. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
4.0

This location is on a corner of a busy intersection. This makes it a little difficult to get in and out with a rental truck. However, the store was clean and well stocked. And the employees were helpful and friendly.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Stephan M. 
Rating:
5.0

2 minor issues. First the location for the store in Google Maps is WAY off. That needs to be corrected. Second, I had no clue how to and where to attach the chains to the vehicle I was towing on the U-Haul trailer. I would suggest a tutorial video on your website to assist others with this issue.

Aaron D. 
Rating:
5.0

Transmission was not shifting properly. please maintain the interior of the windshield clean since its the only visible way to drive safely

Juan H. 
Rating:
4.0

Require masks inside the store, please.

Holly N. 
Rating:
4.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Emil C. 
Rating:
4.0

Customer did not leave a comment.

Catherine M. 
Rating:
3.0

Customer did not leave a comment.

Jose F. 
Rating:
5.0

Customer did not leave a comment.

VICKIE S. 
Rating:
4.0

Customer did not leave a comment.

Evan W. 
Rating:
3.0

Customer did not leave a comment.

Peter K. 
Rating:
4.0

Customer did not leave a comment.

Debbie C. 
Rating:
5.0

Customer did not leave a comment.

Leroy H. 
Rating:
1.0

Customer did not leave a comment.

Bianca R. 
Rating:
2.0

Customer did not leave a comment.

jared A. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Joshua V. 
Rating:
5.0

Fast check-in and check out. They were able to extend the rental by one day upon my request.

Tobias F. 
Rating:
5.0

Customer did not leave a comment.

Alyssa V. 
Rating:
5.0

Sierra was the best ever help! She went above and beyond to help us with our rental!

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

Lars E. 
Rating:
5.0

Customer did not leave a comment.

solange N. 
Rating:
4.0

My only suggestion is to have another customer service agent during peak times to ease the time in line.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
3.0

Sierra was absolutely awesome! She was kind, courteous, professional, fast and friendly. She was very knowledgeable and made my experience painless and enjoyable. Also the lady who called me was great! They made uhual my go to rental company from now on.

Scott S. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Grant G. 
Rating:
5.0

Customer did not leave a comment.

Andrea D. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Quick and friendly return. Thanks!

teresa B. 
Rating:
1.0

Customer did not leave a comment.

Wendy A. 
Rating:
3.0

The van smelled strongly of cigarettes. I drove with the windows down to make it more bearable. I did not appreciate it when the uhaul person told me there was no cigarette smell.

gary R. 
Rating:
5.0

Great customer service and very friendly employees

Michael A. 
Rating:
5.0

Our pickup was quick and efficient and the employee's were very professional. the return process was also very quick and efficient. Thanks.

Blair F. 
Rating:
5.0

Customer did not leave a comment.

Shawn R. 
Rating:
5.0

Customer did not leave a comment.

Janely R. 
Rating:
5.0

The owner who served me was great. Even though there was a line of people to pick up and he was the only one serving customers, he was patient and professional.

Glenn G. 
Rating:
5.0

Customer did not leave a comment.

Toni H. 
Rating:
5.0

Great service and equipment. Worked out very well for us. Thank you!

Vernon G. 
Rating:
5.0

I look forward to using you to install a trailer hitch package sometime in the future. Very trustworthy folks! Thanks!!

Scott R. 
Rating:
5.0

The only problem with this location is that the parking lot and driveways are sloped. It didn't really affect my ability to rent, pick up, or drop off.

Daina P. 
Rating:
5.0

Great customer service!!!!

Vincent R. 
Rating:
5.0

Everything was great. Plz think twice if you are driving more milage.you may end up paying way more than what is expected from advertising.

Madan S. 
Rating:
4.0

Customer did not leave a comment.

Bob K. 
Rating:
2.0

I was told I would receive an email receipt which I never got. My bill for the van rental seems high for only 10 miles of use, but I don't have a receipt showing the charges.

Marco A. 
Rating:
5.0

Customer did not leave a comment.

Beth G. 
Rating:
5.0

Customer did not leave a comment.

Raymond P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth Y. 
Rating:
4.0

Customer did not leave a comment.

Carley S. 
Rating:
5.0

None

Brett B. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

The service I received was excellent

Gerald J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN C. 
Rating:
4.0

Thanks again!

David M. 
Rating:
5.0

Parking is a bit tricky, tight spots.

Nathaniel C. 
Rating:
5.0

Customer did not leave a comment.

BUDD M. 
Rating:
5.0

My first uhaul trailer I ever borrowed. The process and procedure was easy. Installing the trailer was way easier and the service when I return was a quick one too. This will be my new Uhaul store to go to! And recommend my friends.

Brigaham L. 
Rating:
5.0

Customer did not leave a comment.

Julianne A. 
Rating:
5.0

Customer did not leave a comment.

Anne G. 
Rating:
2.0

Customer did not leave a comment.

Andrew S. 
Rating:
1.0

Customer did not leave a comment.

Russ R. 
Rating:
5.0

Customer did not leave a comment.

Jaclynn B. 
Rating:
3.0

I had some furniture pads that I had rented on a one way rental to return. The rental agreement had them being returned to a location over 25 miles away. The staff at the Murray UT location could not transfer the return to their location and I had to make a nearly 50 mile round trip to return the pads. I would think twice about using this location again.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Daylan B. 
Rating:
5.0

Customer did not leave a comment.

MARKUS D. 
Rating:
5.0

Costco Sam's and Gorgeous day to Enjoy a safe Van ride snowing mountain was Outstanding and White Amen

Terry B. 
Rating:
4.0

Customer did not leave a comment.

Jarred F. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn G. 
Rating:
4.0

Young man that helped me when I picked up the trailer was kind of rude through my drivers license at me through the contract stuff at me I felt like he really didn't care to be helping me It was completely office it when I dropped it off the young lady was amazing very sweet very pleasant very helpful very efficient you should give her a raise young man need to be trained on how to be polite with your patrons

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Dale O. 
Rating:
5.0

Customer did not leave a comment.

MACHELL L. 
Rating:
5.0

Customer did not leave a comment.

Trevor D. 
Rating:
3.0

I think it would be very helpful if you would state that you cannot leave your car there while renting one of your trucks. I had to park a block away. Wasn't expecting that or I would have gotten a ride.

Kristy B. 
Rating:
2.0

Overcharged us for the time we had the uhaul.

Krista H. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Luke P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Shelby P. 
Rating:
5.0

Great manager best run U-Haul always recommend only this location.!!

Thomas S. 
Rating:
4.0

I had to purchase a ball hitch for the trailer. Why is that not part of the rental?

david S. 
Rating:
5.0

Make Self Check in Easier.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Russell R. 
Rating:
5.0

Quick and easy pickup.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
3.0

Rep was extremely rude in the morning. He was also rude to his own staff. I also thought the rate was too high for such a small truck.

Jonatan C. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
3.0

Customer did not leave a comment.

yaira C. 
Rating:
5.0

My address is 196 W Vine Street Murray, Apt A-205, Utah, 84107

Vagbaou D. 
Rating:
1.0

The two employees working that day were definitely not helpful at all. He wouldn't pull the trailer out far enough for us so when he hooked it up and walked away we couldn't get out due to it getting caught on another trailer. Poor assistance for sure!

Amanda F. 
Rating:
4.0

I can't seem to pull up my receipt and view it. I was happy that they were able to extend my time with the truck a couple hours longer. It took longer to load and unload.

Patricia S. 
Rating:
5.0

Nothing when it comes to this location. They are superb.

Shawn M. 
Rating:
5.0

Customer did not leave a comment.

Clemente C. 
No reviews have been submitted for this location.

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