Customer Reviews for U-Haul of Murray

8,152 reviews

5305 S State St   Murray, UT 84107
(E of I-15 on the corner of 5300 S and State)

(801) 262-8958

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(801) 262-8958

5305 S State St
Murray, UT 84107
(E of I-15 on the corner of 5300 S and State)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The U-Haul on 4700 South and 4000 West is the worst U-Haul I've been to. They treat their customers like crap. They act like they are there to do you a favor and if you don't like it go somewhere else.

cil S. 
Rating:
5.0

Customer service was excellent!

Robert D. 
Rating:
5.0

Awesome service and always welcomeing

Jesus R. 
Rating:
5.0

Everything was great! Had a question about a tire light that came on and Uhaul's 24hr help line sorted it out for me. The whole rental process was friendly and easy and the 10' truck made it up the long steep canyon road just fine.

Charlene P. 
Rating:
5.0

Hurt my back trying to help the employee lift the very heavy trailer onto the hitch. Can't understand why you don't have a jackstand or something to help with lifting the trailer onto the hitch. I pity your employees and customers

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Megan D. 
Rating:
5.0

The staff on 6/25 kicked ass!

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

AMANDA W. 
Rating:
5.0

Thank you great customer service

laura B. 
Rating:
2.0

Properly staff the location. One person only on site that was very helpful but there was a very long wait to be taken care of.

KENNETH R. 
Rating:
5.0

Customer did not leave a comment.

Stephanie R. 
Rating:
5.0

Customer did not leave a comment.

Telma H. 
Rating:
4.0

Vehicle was a bit worn out (175k miles). I'm glad I didn't have to take on a freeway.

darv A. 
Rating:
4.0

Customer did not leave a comment.

Scott T. 
Rating:
4.0

We were charged an additional $116 forr rd two days extra- which was extended free because we had to drive to a different state to pick up our truck. We were given two additional days for free. We need to be reimbursed!!

Bradley A. 
Rating:
5.0

The girl who helped me was outgoing, funny, and attractive.

Jacob L. 
Rating:
5.0

Paige was particularly helpful.

Grant C. 
Rating:
5.0

Customer did not leave a comment.

Lee C. 
Rating:
5.0

Customer did not leave a comment.

isaac E. 
Rating:
5.0

Lost a trailer tire due to road hazard in an area where data service was minimal. Unable to reach customer service via telephone (on endless hold), but eventually was able to request service using our smart phone. From there, the process went smoothly and when service did arrive, the mech was quick and friendly and got us back on our way in no time.

Bryan W. 
Rating:
5.0

Two tires were very, very worn. I did tell the team member when I was checking the trailer in so hopefully they are changed. Nobody needs a flat because of bald tires and poor maintenance. I've rented from UHaul a handful of times and this is the first time I've felt routine maintenance was an issue. On the plus side, I was in and out of both locations in about 15 minutes. Everybody was helpful.

Francie A. 
Rating:
5.0

Awesome friendly service. Hassle free.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

Brian H. 
Rating:
3.0

Customer did not leave a comment.

Charlotte M. 
Rating:
5.0

Customer did not leave a comment.

ALLARIE C. 
Rating:
5.0

Excellent staff - very helpful. Great "get it done" attitude

Arthur K. 
Rating:
5.0

Customer did not leave a comment.

Brad S. 
Rating:
5.0

Easy process. Excellent customer service!

Doug M. 
Rating:
4.0

I don't think you guys should charge mileage charge because we have to fill the truck back up anyway.

Ralph H. 
Rating:
5.0

I've often used this location and have always been very happy with the service

EMILIE R. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Colton B. 
Rating:
5.0

The service was outstanding

Timothy D. 
Rating:
5.0

Nice helpful workers Thank you

Mark S. 
Rating:
5.0

Best experience I've had with Uhaul. The three persons working there weren't joy to deal with, very courteous and professional. The equipment was ready when I got there, clean, and easy to pick up and drop off. Many times these days when you go to retail places people are distracted, they all seemed focused engaged in making my experience the best, which I know in return it will benefit the business because not only I'll come back but I'll recommend it to my friends. Please tell them I said thanks.

Joh F. 
Rating:
5.0

Trailer was functional but very old, bad paint, etc. Left turn and break light failed somewhere during trip.

George G. 
Rating:
5.0

Customer did not leave a comment.

Andrea H. 
Rating:
5.0

Staff was very helpful.

Donald E. 
Rating:
5.0

Just keep up the good work

richard H. 
Rating:
1.0

The new GM was likely having a rough day… She was antagonistic, dogmatic and very unprofessionally argumentative. I have used this location for 6 years and will not be returning to it. I'm very positive and love posting positive reviews but feel compelled to post this because it was so opposite of any experience at this location I had previously. Previously it was pleasant and very friendly!

NATE S. 
Rating:
5.0

Ashley (I know that's not how she spells it) was phenomenal! Second time I've rented a trailer in the last week and both times she was so kind and helpful! Definitely will be using this location again and it's not the closest one to my house! Great service is worth a little drive!

Tim B. 
Rating:
5.0

Quick, easy, friendly experience. Thanks.

Jerry B. 
Rating:
4.0

There was no jack on the tongue of the trailer. We had to manually lift it to hook and unhook the trailer. It is very heavy!!!

Lynn S. 
Rating:
5.0

Personnel professional and friendly.

Raymond C. 
Rating:
2.0

Too few staff, too few vehicles, too many customers - one hour wait in line is ridiculous, especially after checking in online. Then a out 15 minutes because their systems were too slow, the cc machine didn't work, and staff kept complaining about how busy it was, how stressed she was, how much she would rather be home… all while I am standing there waiting. And to top it all off, I got text after text, even calls, wanting me to drop off the vehicle at a particular time, even threatening with $100 fine if I was late. When I asked about getting a credit for the hour I received the vehicle late, they got snippy with me “we need it back or we will charge $100 extra”. Horrible people, horrible systems. Oh and the truck was dirty.

Arno K. 
Rating:
1.0

Customer did not leave a comment.

Sione K. 
Rating:
1.0

Charged for 2 days even though I had the truck only for 5 hours. Customer service is rude and the manager has no knowledge of the rules and policies. Worst experience ever as due to bringing back the equipment on time I still Got charged for an extra day which I could have used to move the rest of my stuff.

Rahul G. 
Rating:
5.0

Excellent everything

Henry L. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
4.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Deani W. 
Rating:
5.0

The ladies who helped us get our truck and trailer were amazing. I'm so upset I didn't get their names. They were helpful and funny, and so kind.

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

Conley K. 
Rating:
5.0

Customer did not leave a comment.

DARYL H. 
Rating:
3.0

The wheels needed balanced. Truck shook so much it vibrated the mirrors out. Also I turned in the truck the night before it was due hoping for a discount. Apparently that's not a thing. But there's fees for an hour late. I think reviewing that policy and offering an early turn in discount would be fair.

Sadonna T. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

This is the only location that I rent from. I have never ever had a bad experience here,. Roylee (I think she is the manager) was absolutely amazing, patient and friendly. There isn't a word out there to explain her outstanding customer service. She went over and beyond to ensure I was taken care of in more than 1 way… thank you Royleen for your kind and caring positive attitude… She made sure that I was taken care of and had what I needed…. THANK YOU for having the MOST OUTSTANDING and FUN CUSTOMER SERVICE I have ever had…. 5+ star rating

TIFFANY B. 
Rating:
1.0

Cindy Hakana threatened to upcharge my husband a cleaning fee because she didn't like how he was misunderstanding the total bill at the end. He had to call the police and then she dropped the charge. Overall horrible experience and the pricing ridiculous. Shame on you Cindy Hakana discriminating against somebody learning English.

Rachelle M. 
Rating:
5.0

Customer did not leave a comment.

Marc W. 
Rating:
1.0

Customer did not leave a comment.

Trevor H. 
Rating:
5.0

Excellent experience!! I rented a truck after almost 10 years. I was afraid of filling lots of paperwork. Not at all!! It was Simple an effective.

Sergio R. 
Rating:
5.0

We had trouble with our reservation not showing up in our online account which created a problem trying to dop off the truck with the truck share 24/7 service. After several phone calls we hoped we would be reimbursed the $20 convenience fee we would be charged by just leaving the vehicle there without checking it in through mobile return. We were super pleased to find out the location checked us in manually the next morning without charging us the fee. Thank you!!!

Marianne W. 
Rating:
5.0

Great Customer Service . Fantastic clean , new Pick Up

Greg R. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Thank you for making it easy!

WALTER H. 
Rating:
5.0

Been here a few times. Always so nice and pleasant.

Mark L. 
Rating:
4.0

Everything was great except it seems like it takes a long time to pick up the uhaul.

Michelle E. 
Rating:
5.0

Customer did not leave a comment.

andrew R. 
Rating:
2.0

This location is too small for the area. It's literally squeezed in on a busy street. Didn't have all the equipment necessary. I paid to have my car loaded on the tow dolly only for them to attach both straps wrong and they came off the tires the next day. The tail light on the tow dolly also popped off half way through my trip.

Justin R. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

The service could not have been better.

Robert L. 
Rating:
5.0

The thing that could be improved has nothing to do with the location- they were very helpful and tried to get us into our vehicle as quickly as possible. The issue is that the software they are required to use seems to be very buggy, and slowed down the check-in process rather than simplifying it. The manager was very helpful in finding workarounds to get me checked in despite the bugs, so I'm grateful for that. I think Uhaul as a company needs to work out these issues before introducing software, and make sure they have the infrastructure to support software updates in every location. I want to reiterate that I doubt this would have gone differently at any other location because it's the same software, it's just something that wasn't worked out by higher-ups before rolling out new software.

Ainsley D. 
Rating:
5.0

Customer did not leave a comment.

Max G. 
Rating:
5.0

Customer did not leave a comment.

Marshall P. 
Rating:
5.0

Customer did not leave a comment.

Evelyn P. 
Rating:
5.0

Customer did not leave a comment.

Caleb V. 
Rating:
5.0

The two gentlemen working 5/8/22 at the Murray UT location were fantastic and very helpful. And the whole thing was fast.

Kenzy S. 
Rating:
3.0

Despite prep in advance, it was pretty slow.

Ryan N. 
Rating:
5.0

The place was run like a well oiled machine. Everyone was very kind and courteous! I was able to pick up and drop off with nary a problem.

Amy P. 
Rating:
4.0

Customer did not leave a comment.

Jon L. 
Rating:
4.0

I have a very high standard for cleanliness, but the experience is fine for what you're getting. Just a little tinge of cigarette and some KFC trash won't kill ya. Check in and out process was friendly and a breeze.

STEPHEN B. 
Rating:
5.0

Sara at Uhaul is an asset to your company. Outstanding customer service! She should be given an award for the awesome job she does. Thank you Sara and Murray Uhaul! We will need a rental again in AUG and will pick up there again.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Aimee D. 
Rating:
3.0

Customer did not leave a comment.

YAMIL Z. 
Rating:
5.0

Customer did not leave a comment.

Jean F. 
Rating:
2.0

This is the only location that opens early in SLC, so it's ideal for all-day rentals; however, the staff is not working fast to accommodate more people. It always takes longer to rent from this location due to the staff not being proficient.

Anet E. 
Rating:
5.0

Customer did not leave a comment.

Angelina V. 
Rating:
5.0

You all were so helpful there! I gotta give a special thank you to Stacie. She went above and beyond! The previous truck renters were late bringing it back. She got them notified and they finally brought it back. Timing couldn't have been better for you all and me. Thanks again Rick Smith

Richard S. 
Rating:
4.0

Was a bit pricey :/ overall was good

stephen N. 
Rating:
5.0

Very friendly customer service

MIGUEL M. 
Rating:
5.0

NA

CHANMONECA N. 
Rating:
5.0

Customer did not leave a comment.

cheryl M. 
Rating:
5.0

Customer did not leave a comment.

Cindy S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
4.0

Stacie did a great job. I was really impressed. She deserves a brand new and clean location to manage. Each UHaul location I go to is tired, run down, and or a mess. This place was slightly better. The office is overstocked with materials. The guy who hooked up the trailer was smoking. He eventually realized that wasn't the best idea and threw it away so I didn't have to have second-hand smoke.

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

Randy B. 
No reviews have been submitted for this location.

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