Customer Reviews for U-Haul of Murray

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Murray

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Michael F.
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Ratchet on one side was real stiff could be replaced. The girl who did paperwork was very thorough and pleasant to work with. The Hitch pro was great to get me hooked up quick and on my way. Great experience thanks.

Stephen W.
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I originally reserved for Sunday but realized that I needed to pack Saturday night. Changing the reservation Saturday afternoon and picking up the trailer was smooth and much appreciated.

Lydia P.
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fast, efficient, and very competent.

Amy G.
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More parking space would be nice but the staff were great!

James Q.
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There is barely any room to maneuver a trailer.

Alex C.
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Customer did not leave a comment.

Francis W.
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Customer did not leave a comment.

Jose M.
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The young lady who helped us was very professional.

Glenn K.
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Customer did not leave a comment.

Nathan H.
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Michael S.
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Kathleen H.
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Ifigeneia T.
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Steven G.
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The store seemed quite crowded. The associate who helped us was professional however the blonde employee in the background had to be told numerous times to not us vulgarity. I thought uhaul had a better policy than to allow employees to yell obscenities

Stacy W.
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Customer did not leave a comment.

Michael R.
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Jazmin M.
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I call the roadside assistance and they said that no one was available to help me, some guy named Dave he was so rude and he said that it was my problem, that I was responsible to bring the truck back to them even with a problem that I had...

Debra V.
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Excellent service start to finish as always at the Murray Utah location!!!

Aaron R.
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Customer did not leave a comment.

Marc P.
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Neil M.
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Pamela S.
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As a Quality Performance Specialist I make it a habit of paying close attention to the customer service I receive. As I listen and score multiple calls daily. When I called to reserve the uhaul today, the gal spoke very fast, seemed almost not to care and at times came across rude. The gentleman at the counter was pleasant and very helpful.

REO C.
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Was helped instantly and dropped off and on my way in less than 5 minutes. I always use 53rd and State St.

micheal S.
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Hard to comment on this since I was told a location to drop off, when I arrived they wouldn't take it. I was then given two more, when I went the second location, they wouldn't take it. When I arrived at the third only one person there and he was busy with another customer. This was not a good experience!

Philip B.
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Customer did not leave a comment.

Penny B.
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The manager at the Murray store was nice and helpful BUT our truck broke down only a few miles away and uhaul.com was clueless and not very helpful. They first said oh you must have run out of gas.We didn't go more than 5 miles. It took almost 3 hours for them to come help us. Luckily they were able to start it just enough to get to the house and us unload. Then waiting another long time for them to send someone out to tow the truck

Tonya P.
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Customer did not leave a comment.

Walter T.
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Staff was great, quick and professional!! The tire clamps might have benefited from a little lubricant

Alan J.
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Mary H.
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Davin B.
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It was a good location, but difficult to get out of because of the busy street.

Darlene M.
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Chad R.
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The line was a little long. There was a wait. Perhaps more staffing would help?

George H.
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Alden C.
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Christina T.
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Not enough utility dolly's but I was allowed to use an appliance dolly, which was helpful.

Raul C.
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Extremely helpful and friendly. A very happy customer here

Anthony V.
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Customer did not leave a comment.

Larry T.
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Well not anything I just rented blankets but they were very professional

John Z.
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The agents at U-Haul of Murray provided excellent service. The vehicle transport trailer worked perfectly for our needs. My only complaint was that this location could use additional parking space for their equipment. There were so many trucks and trailers here and the return lane was so crowded with parked equipment that it was difficult to navigate around them without hitting anything.

Gordon W.
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Daniel D.
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Tammie O.
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The young lady that assited us was absolutely fantastic. Very knowledgable and accommodating. Very pleasant !

Arman B.
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Clean inside of trailers.

mike M.
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The customer service agents on the phone were super rude and so were the agents in the store. Pretty horrible experience

Garry B.
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Customer did not leave a comment.

John S.
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Location is a little cramped so returning a 26 foot truck here was a little challenging.

joseph B.
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Nothing. You're doing great

Ronald M.
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Customer did not leave a comment.

DENESE A.
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David M.
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The girl that helped me was amazing

Paulo F.
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Customer did not leave a comment.

Rishat U.
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Shawn M.
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Kim G.
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Randy H.
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Quick

Randie R.
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They made the experience very easy and stress free!

Ryan H.
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Staff was friendly and helpful the smoothest part of my move. Thank you

Katherine J.
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Very friendly informative staff. Very professional

Marc R.
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Thank you for getting me checked in AND out fast!

lori R.
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Great customer service. Jason was very helpful!

KARA Lyn R.
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I initially made my reservation with a darling girl, who's no longer there. Then I came back another week to buy a couple things and spoke with John, the manager, who is fabulous! Then the Sat before my move on the 16th I worked with another fun blonde girl, who's name I wish I could remember. She is darling, and we had fun, while we entertained the other 2 guys there! Love the crew! They're completely fun and accommodating!! Thank you for that!!

Anthony D.
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Best experience yet with this location. 4th time using this location and I haven’t had any problems at all.

Richard L.
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Customer did not leave a comment.

Mark M.
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Alejandro A.
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Michael S.
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Devin M.
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Franklin M.
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The folks there were Awsome and the gal who helped me was super helpful. And made feel at home thank you

Richard M.
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Customer did not leave a comment.

Ronald T.
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Juan B.
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Safe, courteous and efficient

Harrison J.
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No acknowledgement of customers who were in the store. Curt responses when I returned the vehicle. I waited for a few minutes (per the instructions posted in the sign), when I went to find someone to check the vehicle back in (because now you're wasting my time), the employee responded to my question, "yeah, I'll get to you in a minute." Sorry to put you back. I now know I can get a truck a Home Depot.

DeWayne W.
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We were very happy with the service and thankful we could get a big truck!

Sarah O.
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Customer did not leave a comment.

Marilyn B.
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Kenneth E.
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The two people who helped me pick up the trailer were FANTASTIC. They were friendly and professional and quite pleasant - my sincere compliments. The gentleman who helped me check the trailer back in was also great to deal with - friendly and welcoming. This location is out of my way, but the team was so great to work with that I will definitely use this location for all my future needs! Thanks!

Koy P.
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Customer did not leave a comment.

Cole E.
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Very kind and checked me out quickly.

Rex R.
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Customer did not leave a comment.

Yuhsiu L.
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Suzanne W.
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Jerica F.
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The workers here were very helpful and kind. This was my first time renting from uhaul and it was a great experience!

Steven W.
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Customer did not leave a comment.

Mark S.
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Alexis W.
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They were so busy and we had to wait in line for a bit but the manager was professional and made the situation better for us.

Laurie G.
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Owner assisted me. Very personable, friendly and professional. The young man that checked truck back in was great as well. Very convenient location and will definitely use again and again.

Robert L.
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The lovely young lady who worked the front desk the day we went in to pick up our truck was very friendly and helpful. The people who work at this location are all great.

Michael G.
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Customer did not leave a comment.

Theresa S.
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Customer did not leave a comment.

Nicholas E.
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Your app suck ass and you do not disclose all the information up front. Your equipment mentioned does not include what it does and does not come with. I will not use the app again and am considering not using uhaul again at all either.

Alex W.
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Hondo went above and beyond to help us load our cargo in poor weather to which we are super grateful!

Virginia U.
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Excellent customer service as usual!

SAMANTHA E.
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Nobody was in the office and it took forever to get assistance. Received the vehicle with no gas, filled up and did not get reimbursed for the gas, I had scheduled to pick up in West Valley and the previous driver dropped off at the wrong location so I was forced to pick up from here. I was charged additional mileage due to the issued.

Shaleena F.
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These guys were awesome for being the 4th!!! Location I had to visit and not even that was smooth! This experience has been an absolute shit show and set me so far behind! I will definitely not be using U-Haul again! The other 3 locations I visited were a joke 0 customer service and LAZY!!! ?????? I have never met a ruder staff for no reason other than not wanting to do their jobs!

Michael O.
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it was nice when I asked what kind of mileage the car got so I could try to predict how much gas I would need to put in by the gallon oh, and they were spot-on knowing the average miles per gallon for the vehicle I rented. Overall a very good experience

Sam J.
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I feel that the After Hours Service Fee of $21.49 is dishonest. Apparently, I was supposed to check it in online. Which changes what? The service crew is still going to check and clean in the next day. It's robbery.

Jonathan S.
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It should be made clear just how much you're going to end up spending at the end of it with insurance and mileage but yeah excellent service and location

Paul W.
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The trucks need better maintenance. The steering was turned to the right 30 degrees while I was going straight. It shook horribly when loaded down but surprisingly wasn't as bad after we unloaded it. Other than that my experience was good. The customer service was great with not red flags.

Richard S.
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Confirmation number: 29905087 This was hands down the worst experience. First I was told to pick up my truck at 3:30pm at the Storage Plus location in Taylorsville, Utah. Then when we arrived, it was closed and I was text at 3:50pm saying the location was moved across the city in SLC, Utah for an hour later. We picked up the vehicle and it was cleared by a customer service rep named Ray who gave us the specific vehicle number AS WELL AS the uhaul app (I have confirmation photos as well as the phone number for the representative). Upon returning the vehicle back to the 5305 S State Street salt lake city location, they told us they tried to call the cops on us because we STOLE THE VEHICLE! They then claimed we never had a reservation with them. I have photo confirmation of every single confirmation of the rental as well as all the changes. I had to call customer service just to say the least that could happen is a full refund. The fact that the staff called us thieves and threatened to call the cops is absolutely appalling. We said the app and the rep told is and CLEARED US to take the vehicle and their response was "don't trust the app". This entire experience was insulting and a joke.

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