Customer Reviews for U-Haul of Murray

8,308 reviews

5305 S State St   Murray, UT 84107
(E of I-15 on the corner of 5300 S and State)

(801) 262-8958

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(801) 262-8958

5305 S State St
Murray, UT 84107
(E of I-15 on the corner of 5300 S and State)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CONNEL M. 
Rating:
4.0

Customer did not leave a comment.

Lanae L. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

The trailer I reserved was ready and available at the time of pick-up, and all of the employees I interacted with were pleasant and helpful. The only thing that frustrated me was the self-service drop off, but that was a website issue, not a store or personnel issue. I will be sure to come back in the future.

Chris P. 
Rating:
5.0

Nothing to improve great staff very knowledgeable and very timely! Can't improve on perfection!!

David G. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Andrea J. 
Rating:
3.0

Customer did not leave a comment.

Brooke P. 
Rating:
5.0

This location is where I have gone for years. They are always friendly and take such great care of our needs. Such a pleasure with people that work so hard service the customer.

chad O. 
Rating:
5.0

Great service. All ways enjoy renting from this location. Best one in UT.

Laurence H. 
Rating:
5.0

Customer did not leave a comment.

Niket A. 
Rating:
5.0

Our service agent Marty was super helpful, great attitude and kind. Thank you, Marty. Caro & Marlene

Caroline M. 
Rating:
5.0

Very friendly staff, and very willing to help. I would highly recommend this U-Haul location

Russell M. 
Rating:
5.0

Customer did not leave a comment.

Kent A. 
Rating:
5.0

Customer did not leave a comment.

Chase S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
3.0

Customer did not leave a comment.

William J. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
4.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

The woman who was working that morning when I came in was an absolute angel. She was kind, caring, knowledgeable. Definitely an asset.

Tara A. 
Rating:
5.0

Front desk employees were very helpful and explained everything well

William B. 
Rating:
5.0

Customer did not leave a comment.

soulasith K. 
Rating:
5.0

Customer did not leave a comment.

Stanley W. 
Rating:
5.0

I was very pleased with the service and the people at this location.

Blair J. 
Rating:
5.0

Customer did not leave a comment.

Beverly H. 
Rating:
5.0

Customer did not leave a comment.

rhonda P. 
Rating:
5.0

It was all good. The program to download my license wasn't uploading pics but it was resolved quickly.

Chris W. 
Rating:
5.0

Your staff was awesome!

Scott H. 
Rating:
5.0

The engine light was on and I didn't know if it would be okay to drive it. It Turned out that it made it find without a hiccup.

Christian H. 
Rating:
5.0

Customer did not leave a comment.

Govert B. 
Rating:
5.0

I had reserved an Appliance dolly. They did not have any but she was very kind about it and called other stores trying to help. Trailer was clean and well maintained.

Justin E. 
Rating:
3.0

I'd rather run my ******** across broken glass than use Uhaul again. I entered a pickup and dropoff location. Everything was going smooth, we got our couch, and we were on our mary way to drop off the vehicle at the dropoff location I entered. Logged into the uhaul app “you have to go drop off at the pickup location”. Excuse me? If I have to drop it off at the pickup location, then why in the devils name did I fill out a drop off location? Called Uhaul customer service and you know what this little braindead witch said to me? “The process makes sense to me”. Filling out a drop off location and having to drop it off at the pickup location makes sense to you? I think we have an understanding problem with your comatose employees cause that makes no damn sense. Whoever is in charge of your app should have their head scanned to see if there is a brain in there. Knock on the head, bet that shit is hollow.

Gabriel E. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Rich W. 
Rating:
5.0

Very good customer service and support. All went well.

jodi D. 
Rating:
5.0

Customer did not leave a comment.

Faisal W. 
Rating:
5.0

Customer did not leave a comment.

Dustin H. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S. 
Rating:
5.0

Staff was extremely helpful and friendly. Highly recommend them

Steve K. 
Rating:
5.0

Customer did not leave a comment.

todd K. 
Rating:
5.0

Car hauler I rented was great!

Ted M. 
Rating:
4.0

Customer did not leave a comment.

Erik B. 
Rating:
5.0

Customer did not leave a comment.

Dustin W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
1.0

I had a serious problem with the truck starting this at Maverick gas station in Salt lake City. We wasted over 30 mins to ignite the truck at the gas station. We do have a witness and evidence. (FYI - Fortunately I was able to start the truck after numerous efforts.) U-HAUL should manage all trucks for all customers to rent/lease the truck. We called roadside assistance but were told "Please wait for 30 mins". Even though I paid the total amount, $93.51, I request U-HAUL to refund the full amount. (FYI - My contract nu8mber is 27186215.) I look forward to hearing from U-HAUL soon. FYI - My email is leeik_2000@hotmail.com. And my cell number is (408) 515--1143. Regards, Il-Kwan Lee

Il kwan L. 
Rating:
5.0

Parking my car was a bit of an issue. I just parked across the street at the strip mall.

Bruce B. 
Rating:
5.0

Nothing your personal are great, polite, right to work, and knowledgable. And all smiles. I'll be back…….

keith L. 
Rating:
3.0

Make sure the windshield wipers are working properly. We stopped in New Mexico at a u- haul to get them replaced.

Thomas L. 
Rating:
5.0

They also went above and beyond to help me out. I definitely would return to this location.

ANGELA B. 
Rating:
4.0

Customer did not leave a comment.

ELIJAHCAGLE G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

The gal at turn in was very prompt and welcoming and very helpful. I will rent a U-Haul again in a heart beat if all your employees and trucks and trailers are in such good shape as what I rented last week. Thank You

Kevin O. 
Rating:
5.0

Sara valdez was very helpful. She was extremely busy but made sure we had what we needed.

Alicia S. 
Rating:
5.0

Excellent staff. Positive experience from beginning to end.

Scott H. 
Rating:
5.0

The big guy who helped me when I brought back the trailer for the return was awesome. Sorry I didn't catch his name. That's how fast he got me in and out.

Barry C. 
Rating:
1.0

You wanted a SIGNATURE for the online reservation that I made? And you DIDN'T state that OR MAKE IT CLEAR that this was expected of me. There was NO communication from you, directions upfront to sign a contract before move-in date, or a cancellation email that I would not have a reservation when I arrived. Shame on you, U-Haul. This was a terrible, unfortunate, and preventable poor customer service interaction.

Catherine C. 
Rating:
4.0

Friendly customer service

Ryan R. 
Rating:
3.0

Promised 130 free miles and charged later for them Very pricey. I will try not to use again

Christian D. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
5.0

Great location will use again.

TRAVIS S. 
Rating:
5.0

Customer did not leave a comment.

Bradley V. 
Rating:
5.0

Customer did not leave a comment.

daniela V. 
Rating:
5.0

Thank you Ro, for your service and trailer you rented to me. You were very “Technosavy” and I appreciate your expertise!”

Bill W. 
Rating:
5.0

Customer did not leave a comment.

Donald K. 
Rating:
5.0

We would highly recommend this location. Friendly and excellent service!

Eddie N. 
Rating:
5.0

Customer did not leave a comment.

Quan N. 
Rating:
5.0

Staff had a ton of people to help - yet they were as fast and efficient as possible. Super patient with me and very friendly - not bad considering they were scurrying as fast as they could helping a lot of clueless folks like me.

Alyssa L. 
Rating:
5.0

Roe worked very hard to ensure that we understood the details in the contract and that we had the proper equipment to handle our moving needs. She was excellent.

Melvin B. 
Rating:
5.0

You guys were great

sherry J. 
Rating:
5.0

Customer did not leave a comment.

Tai R. 
Rating:
5.0

The lady that helped me was awesome!

Linda G. 
Rating:
5.0

Customer did not leave a comment.

Eddie N. 
Rating:
5.0

Customer did not leave a comment.

Ken F. 
Rating:
3.0

The process did take longer than expected because the lights weren't working on the first trailer so we had to go through the contract process twice but we were just glad it was discovered before we left.

EldenKatie M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

I really have nothing to add here. Just treat every customer like I was treated, both in the pickup and the return, and they, as I, will keep coming back when I need a Uhaul. Thanks for outstanding service!

Bernette M. 
Rating:
5.0

Customer did not leave a comment.

Brian O. 
Rating:
5.0

Just make sure the truck doesn't smell like cigarette smoke

Trenton M. 
Rating:
5.0

Loved the people there. So helpful! Thank you!

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

Marc L. 
Rating:
5.0

Customer did not leave a comment.

Charlie M. 
Rating:
1.0

Drop-off was over congested and understaffed. Lots of chaos when trying to drop off the trailer. The lady that helped close out our ticket was nice and got us taken care of but the other lady was so stressed that she was trying to drag the another trailer to another customer and scraped against our vehicle. It was very hectic there.

BRIAN P. 
Rating:
5.0

Management and team members were the absolute best!!!!

KOREN P. 
Rating:
4.0

Great customer service and truck was clean. Perfect for moving a one bedroom one-way.

april B. 
Rating:
1.0

Charge my damn card more than they was supposed to.

April G. 
Rating:
5.0

Customer did not leave a comment.

Faisal W. 
Rating:
3.0

Customer did not leave a comment.

kevin B. 
Rating:
5.0

Everything went smoothly

Carol L. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

They had what I wanted, when I wanted it. That's the main factor. 100% for that. The wait time was a bit longer than I would have liked. I understand when there is only one person there, but there were a few standing around, but only one on the registers. A bit frustrating, but overall a great experience. great staff.

Scott S. 
Rating:
3.0

Accurately report fuel levels

Matthew O. 
Rating:
4.0

It wasn't clear when I left where I should return the equipment. A better explanation would be nice

Benjamin J. 
Rating:
5.0

Excelente atención al cliente y eficientes en el servicio

Augusto S. 
Rating:
4.0

Customer did not leave a comment.

Dyke S. 
Rating:
2.0

We left an item in the truck. Came back for it 30 minutes later. They couldn't find it for us. Nonsense!! The maintenance guy took it. Someone is dishonest!

Alan F. 
Rating:
5.0

Customer did not leave a comment.

dean B. 
Rating:
5.0

Customer did not leave a comment.

CANDY M. 
No reviews have been submitted for this location.

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