At 4:30 PM check in on Friday, 11/14/25 I had to wait about 15 minutes to check in to pick up my cargo van. Online check in via mobile app still does not work for this location. The wait wasn't too long but I am used to waiting only 5 minutes at the counter. This location continues to be short staffed at peak pick up and drop off times.
LYMAN JCustomer Reviews for U-Haul of Natick
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great...but in a special way, your crew that was working today are extraordinary.! The best ever...so... just keep up with the amazing work!🙂
MARCUS QSuper helpful. great attitude, personable.
Hugh JThe person at the counter who installed my cargo trailer was not friendly at all, wow the opposite. But there was a gentleman a previous time who I found very helpful
REBECCA SGreat customer service
JOHN BEmployees at this location deserve 10/10 rating, they did their job.... The truck I rented on the other hand was a joke. With it being 2025 just think Uhaul needs to upgrade their trucks that are older....I don't need anything special when renting a moving truck and have drove mail trucks for USPS but didn't feel safe with what was provided to me. This part of the experience alone will make me consider competitors for next time.
JOHN DThe process was easy and the van was clean and ran well. The attendant , Hunter in Natick MA, Was helpful.
PAUL TI thought the service at the pickup and drop off was excellent.
MICHAEL BThe pickup truck I borrowed was relatively new and in great shape. The service was efficient and quick.
STEVEN CThis location consistently provides quality vehicles and an easy rental experience
Ralph MMy customer service associate saved me time and money by asking what I needed to move. When I told him I needed a truck because of the ramp for a snowblower, he pointed out the ramp wasn’t wide enough for a snowblower!!! I’m so glad he did! I ended up renting a trailer thanks to him. Phew!!!
MEREDITH H, The manager humiliated me, she wanted me to return the truck to Providence and said that if I didn't, she couldn't serve me, "well, go to another branch." She treated me horribly, I had to come back at night for another employee shift. The otrers did the best.
INDHIRA RThe woman behind the counter who helped me with the reservation and picking up the cargo van was extremely rude, unhelpful, unfriendly and provided me with an initial cost estimate that was between $300 and $400 higher than the total cost ended up being. Would never recommend this location to anyone looking to use U-Haul and account of her rudeness and horrible attitude.
James P.
ELCINEY SVery smooth drop off even though it was a busy time for the location. Very helpful staff there.
DAVID LI don’t know if the customer service representative was having a bad day but when I arrived my greeting was less than cordial. “Don’t put that paper in my face” was the first thing the person said to me as I showed them my rental information from online. On the return the same person didn’t come outside to take the key and information. I went inside and they said can I have the key. I asked about a receipt and they said I would receive one online. They said they were very busy yet no one was onsite. I asked them if they knew there was damage on the truck and they said they knew this. I wished them a nice day and left. I left the truck cleaner than I received it and gas full with only 13 miles on the odometer. The bill I received was approximately what I figured after using the truck. All online and telephone assistance was excellent. Just the person at the store in Natick could have had a bit more charm.
STEVEN CThe NATICK station always has clean trucks available on time and makes it a pleasure to rent.
RALPH MThe in store customer rep was very rude to me. my number is 617 275 3580
PETER SEverything was easy, convenient, and well-run. They even accommodated me being 30 mins late for my pickup. Only issue was the truck was a bit old with no "amenities" like USB charging, but overall thats not a big deal, it was a good experience.
Matthew EMy experience could not have been better. The staff was friendly and efficient. The rental was exactly was I needed and expected.
JAMES GAll your customer service representatives were friendly and helpful. We use this uhaul twice a month and the representative are always pleasant and helpful. I would recommend you to all my friends
JOHN ANATICK TEAM THEY’RE AWSEOME. ALWAYS PROFESSIONAL KEEP IT UP GUYS
RUDNEY TCondition of the van was excellent easy check in and check out
MARC TNothing. Everyone I deal with there is professional and courteous - particularly Dave - a great guy who always goes above and beyond. Give him a raise!
MICHAEL HExcellent people working at UHAUL in Natick!
THOMAS KEasy pickup and very friendly staff!
WILLIAM PHave rented here a number of times. Staff has always been great, very professional, friendly.
JEFFREY TPerson who helped me did not explain how the trailer sides went down. I could not get the car doors open once loaded. I called U-haul however the location was closed and no one at the national call center knew anything about this, so I had to climb out the window. Penske car trailers are much better however Penske only rents them for use with Penske trucks and I needed to tow behind my own truck.
BENJAMIN DThe staff was very knowledgeable
ANTHONY PEverything was great with a special thanks and appreciation for the friendly, professional and thoughtful staff who helped me! Hats of to Theodore and Siobhan who were an AWESOME team and to Hunter who was a friendly face who answered my question out back when I picked up the truck. And thanks Siobhan for lending an extra hand! You all were SO helpful!
ELISE ESeamless experience!
THOMAS FSet up the U Haul app so that keyless check in and check out actually works (has not worked for years). Pay your staff more than minimum wage. Thank you.
LYMAN JOnce again, Outstanding service!!
STUART BI had three different interactions with the same customer service person. She was angry, hostile, defensive, unhelpful and downright a very mean person that should not be in a customer service role. I’d never go back here because of her.
CHRISTOPHER Wthe associate was so rude with me and give me hard times , i told her like 100 time please please please until she give me the truck please give me a call so i can explain more what happined with more details thank you my cellphone is 508-308-1715
NASHAAT SAnother great experience!
Stuart BExcellent experience! Professional, knowledgeable and helpful staff. Really appreciate their customer care. Facility is clean, organized, and user friendly. This is my go-to location!
ROSEMARY HThis location has the best customer service! They are always friendly and happy to see me.
STUART BEverything was great from start to finish.
MICHAEL BFriendly staff, excellent location, wide variety of vehicles and supplies.
Marybeth MI want to name David at the Natick location. He is an incredible person, ready to assist you with the best attitude.
CAROLINA VFast and efficient care and the van was in good shape.
Susan NThree things (all of which I discovered after leaving rental location): 1. Right-hand side mirror was not working correctly (and it seems was not operational for some time). I was able to jury-rig repair so I could use it during rental; I saw this as a safety issue. 2. Air-conditioning was not working. 3. Ramp mechanism was not working correctly (could not hook ramp into truck bed easily). I had to improvise by rolling rear end tires over 2x4s to raise truck bed to make the mechanism work.
TIMOTHY FFriendly professional informative
MAUREEN TThe woman who checked me in and the man who checked me out, were both the most pleasant people to work with. It was a great customer service experience..
Karin DThe young manager I interacted at this location this morning was excellent. We rented from the same location back in May and she was a delight to work with then as well. It's a reason we came back!
BRETT LIt was easy to rent equipment and packing supplies. Staff were friendly and helpful.
THOMAS AHad a great experience with my U-haul move. Picking up was quick and easy and I had great assistance. The truck size was perfect for a 2-bedroom apartment and price was reasonable
Mildred KVery good experience. 👍
Ralph TUhaul employee was extremely friendly, prompt and helpful.
ANNE JWe rent from uhual multiple times a year and this location was BY FAR the best customer service we have ever received. Chevonne was amazingly nice -and her coworker (w beard male). We commented on it multiple times that they redeemed for us all the “less than” experiences we may have had in the past w uhaul (sorry to say). She even steered us to a less expensive mattress pad cover bc we didn’t need for a box spring. We give her an a plus for her service!!! She had a smile and “sweetie” greeting and positive attitude during a very stressful busy weekend in Boston for college move ins and outs. She single handedly changed our thoughts on U-Haul. Thanks!
Michael GThey were great!!!!
ROBERT SI have been renting U-Haul‘s for almost 35 years and my rental experience with Hunter this weekend was exceptional. My daughter and I really appreciated his helpfulness. He’s a hard-working rockstar. And should be acknowledged as such! Thank you very much
TODD BAs I said above, all three were simply exemplary.
KEVIN NSiobhan, the location’s GM was very helpful
Piro SThe Natick U-Haul location is very well run. It has many trailers and vehicles plus trailer equipment and.moving supplies. The rental.equopment is always ready.on time and the operations are efficiently carried out. The Natick location is busy so plan ahead.
LEWIS FHunter was very, very helpful.
Matthew MKamil worked very hard to help w/our U-Box. Even w/online prepayment, checkout still took over 1 hr. At return, he could not locate our contract in the system. After providing, we still got charged.
Lyman J | Overall ExperienceI would really appreciate someone contacting me from DistrictOr higher statue in the company there is a situation that has occurred and I feel like I am stuck because of the situation
eusida b | Overall ExperienceThe manager (guy who speaks French) was extremely helpful and very personable. It was a pleasure to interact with him. Would highly recommend.
Robert L | Overall Experience