Customer Reviews for U-Haul of Neptune Beach
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Neptune Beach
William C. on
The checkout agent Ms Lauran was very helpful Thanks 55
Scott S. on
Quick and easy
Tyler R. on
Employees were good, but it seems like the trailer wasn't in the best shape given how quickly it malfunctioned.
Michael M. on
Only one employee working (1:00pm on a Saturday). Worker was fantastic and very helpful but needed help, as there were several people waiting to pick up their reserved trucks. Drop off at 7pm that evening was excellent, took only 5 minutes, as I believe there was more than one employee working.
David K. on
Quick and convenient
William G. on
Curb and great service. Thanks,
Michael G. on
there was only one person working on sat. should have more people
Michelle B. on
Not a thing! Brandon went above and beyond to help set up the trailer. He was very helpful!!
Richard B. on
Renting and returning the trailer was quick and efficient.
Eric C. on
I'll never rent a U-Haul vehicle any where else!!!
Dustin M. on
I would suggest keeping a closer eye on the tread depth of all tires as one tire on the trailer was down to the wear bar and another was very close.
Jeanmarie E. on
The uhaul employee went above and beyond and was so kind. Thank you
Gayle B. on
A little s
janna E. on
Was working by himself and had a line out the door but was so fast and friendly .
Robert N. on
Nothing at this time. Just keep up with the customer service your are providing.
Stefen W. on
The staff member that unhooked the trailer was pleasant and very helpful. She was able to juggle multiple customers at the same time, and was happy to help!
james H. on
Customer service was Outstanding
Melanie S. on
Mobile pick up and drop off problems
Tammy G. on
There were closer places to drop off.
John T. on
Very dependable and consistent. Awesome experience.
Donald H. on
The store is woefully under staffed, especially during peek weekend hours when movers/renter periods are at weekly peek. Felt particularly sorry for a client waiting on their trailer hit installation to be completed, as they ended up waiting while the mechanics stopped work to help customers, thus further delaying installation. Bottom line, I usually don’t use this store, while it is closer to my residence, I go out of my way to the other location, which is 7 miles further out of the way. Guess good (dependable) help is hard to find for this franchiser, owner busted his butt to help us, but staffing levels aren’t adequate.
WINSTON C. on
Keep doing what you are doing
Gary S. on
Guys were great..friendly and knowledgeable
charles H. on
The check in on my iPhone wouldn’t work. I think that is a corporate issue
Antonio S. on
Brandon , Lauren and another gentleman that was working at this location on Sunday were awesome. They were very helpful and extremely nice
James L. on
More staff
Suzanne C. on
When I first arrived and said hello to the gentleman, he was not very friendly. When he went outside into the sunny day to check the equipment I returned, his attitude completely changed; different as night and day. Maybe he had been cooped up too long inside. Other than that his service was all right.
Suzanne M. on
Do not overbill/double bill the customer. I was charged $167 for a move that took one van load ($19.95) 20 miles roundtrip. I am still waiting for a credit.
Kimberly W. on
The customer service was great & I have zero complaints about this location. U-Haul, however, I would not recommend!! They’re advertisements are a serious lie & I feel very cheated for what I needed!!
PAUL W. on
Customer svc performed by Brandon was excellent!
Jon D. on
I got over charged. What the fuck.
Bryan W. on
The line in the store was very full, lots of people picking up and dropping off equipment. The only two people working did a good job of staying calm and helping people as they could. There was a lot of customer angst due to having to wait in line to be helped for 30+ minutes. I would recommend having additional staff members available to assist customers when you know there will be an influx of customers on a weekend or when you see the reservation list is high on a particular day.
James M. on
You can't beat the location.The van I was assigned was new. Return area was crowded but well marked. Staff was knowledgeable and efficient. Overall a very good experience. I would absolutely recommend this location to a friend.
Harold E. on
Awesome experience!
lynette H. on
Excellent Customer Service Thank you Raymond.
Peter R. on
Brandon is truly a great representative for Uhaul. He was very helpful even when just buying boxes and again when renting a trailer.
Scott L. on
30 min wait to pick up. But, staff were polite and equipment in good shape.
mike C. on
Brandon was very professional! Return was super easy too!
john S. on
Just keep on doing what they are doing.
Joseph C. on
Drop off was incredibly easy
LACarlos K. on
A++++++++
ed M. on
I believe that when renting a small truck for a local delivery or haul, the $40.00 fee should include at least the first 25 miles. I was charged a total of $70.00 for a two hour trip to transport a motorcycle. The difference was due to traveling 25 miles at 99 cents per mile. Seems excessive to me. Thank you
Joseph J. on
Excellent customer service! Thank you
Thomas J. on
More customer service. Short handed.
John H. on
Excellent team member that checked me in and then out
Dale C. on
Great place to rent anything U-Hual has, nice n friendly personnel.
neal M. on
John Paul is always great! Thanks
Floyd B. on
One of the tire strap ratchets was very rusted and difficult to operate. Other than that, all other aspects of the rental were very good.
RON H. on
Nothing, the guys who work there were great!
John M. on
My favorite Uhaul store, staff always helpful, professional, efficient & friendly.
Terrance K. on
the equipment was in extremely poor condition.
Amy W. on
I received excellent customer service.