Customer Reviews for U-Haul of Neptune Beach

7,514 reviews

600 Atlantic Blvd   Neptune Beach, FL 32266
(West of 3rd St next to Publix Across Beach Diner)

(904) 249-3786

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(904) 249-3786

600 Atlantic Blvd
Neptune Beach, FL 32266
(West of 3rd St next to Publix Across Beach Diner)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Have more people working the counter for check in. I had to wait 30 minutes behind one person. Other than that it was great...

Neil H. 
Rating:
5.0

Great , professional, well trained people. They always take good care of me.

John D. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Melissa P. 
Rating:
5.0

Customer did not leave a comment.

Allie S. 
Rating:
5.0

Customer did not leave a comment.

phillip R. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

nice people

Frederick R. 
Rating:
5.0

Great store. Great people and

john D. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

Friendly, helpful and efficient

donna D. 
Rating:
5.0

Customer did not leave a comment.

Phyllis H. 
Rating:
5.0

The employees were all friendly!

Kris P. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Tracey is great

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Kathryn S. 
Rating:
2.0

had to stand in the rain while my truck was returned.

William B. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Lawrence P. 
Rating:
3.0

It wasn't clean initally. When I got in my truck there was dog hair and something sticky on the console. As soon as I showed it to a gentleman who worked there, he cleaned it right up. One fellow had a hard time in adding my second driver, but I assumed he was new.

Gina S. 
Rating:
5.0

Customer did not leave a comment.

Doug D. 
Rating:
5.0

Customer did not leave a comment.

Tamera S. 
Rating:
5.0

Customer did not leave a comment.

Chris L. 
Rating:
5.0

They was super great and helpful so no changes are needed

YOLANDA W. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
4.0

Gas milage on contract wrong, found banana peel in truck, rain water leaking onto freight in back, unable to drop off truck because only parking space was blocked, used up my rental time and added milage going back to Neptune Beach, pickup office, to correct fuel error on contract and report leaks.

PAUL B. 
Rating:
5.0

thanks

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

Frederick L. 
Rating:
5.0

Customer did not leave a comment.

Tracee S. 
Rating:
5.0

Professional, fast and courteous

ROSE L. 
Rating:
5.0

Staff was excellent unloading low profile car off of tow

Robert H. 
Rating:
5.0

Friendly and efficient staff.

Kristin E. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
2.0

I placed a trailer reservation for 18 hours. when we picked it up they told us we had to have it back in 12 hours due to an overbooking. they said we could come trade it in for a smaller trailer if we wanted but the smaller trailer would not be in until the morning. When we went to get the smaller trailer it was not available at this location so we had to drive to a secondary location to pick that trailer up. The 2nd location was very understanding and helpful. Still waiting to see if they try to charge me for the second trailer on a second charge.

Nancy C. 
Rating:
4.0

While I was happy with both locations, I wasn't happy with the rental. I was told I had four days for the nearly $425 I paid for a trailer. When I called for the return, I was told I would get a credit for the two days I didn't use it. I did not get that credit and won't ever use u-Haul again. VERY frustrating!!! Tim RICHARDSON 865-684-7661

TIM R. 
Rating:
2.0

Employees were very polite but the dollys and pads that I ordered were not available.

Lucinda I. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

The trailer was not there as scheduled and that is not always something that can be avoided, I appreciate the location calling to let me know that the trailer had not been returned.

Robert K. 
Rating:
3.0

go thru truck & explain. Tow feature I had no idea how to take off when truck was unloaded. Linda (Supervisor) in Phoenix explained it to me

Dominick R. 
Rating:
5.0

Very polite staff

chris D. 
Rating:
3.0

Originally reserverd for Mobile Phone pickup 24/7 at a different location. Day before, reservation gets moved to a location further away. When I arrive to pick up the truck, the 24/7 check in doesn't work (for me or a few other customers there that morning).. It took some time but the location was able to convert us to a regular resrervation.

Christopher C. 
Rating:
4.0

Customer did not leave a comment.

Dannean H. 
Rating:
2.0

After keeling I haul for over a week my stuff was locks rd on back of truck and water some how leaked in truck and damage my stuff I'm very disappointed in Uhaul I should be reimbursed for damages

Derrick S. 
Rating:
4.0

The communication and flexibility was outstanding. Online sign is easy. The 20 ft truck was shaky. The driver door did not close properly. Loud. No GPS or comfort items in the cab. 10 mpg

Kim G. 
Rating:
5.0

Na

Mary Kaye L. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
1.0

Paid for it in store to pick up after closing. I retured to hook up to car transporter when I realized no brake or light harness wire to connect to truck outlet. So I had to leave it there and move vehicle by alternate much more expensive means. The personnel are very nice and I'm sure it would have been taken care of during normal business hours. Currently disappointed

ernest P. 
Rating:
5.0

Great experience

Christopher W. 
Rating:
5.0

Have more vehicles ready on a Monday. The weekend rentals have already been returned. Plus get your people to actually treat people who only want to buy side products like cu. I tried to buy the best mattress cob, but nobody would take my money.

GILBERT F. 
Rating:
5.0

Great drop off place

gerald Q. 
Rating:
5.0

Customer did not leave a comment.

Rodney G. 
Rating:
5.0

Customer did not leave a comment.

Katie E. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
4.0

Customer did not leave a comment.

john P. 
Rating:
5.0

Great people.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Nathan K. 
Rating:
3.0

The truck I rented had over 161,000 miles. For some reason I was charged $25 cleaning fee for apparently leaving my returned blankets on the back of the trailer. The guy at the counter took my name and asked if there were any problems. I said “no” then I asked if he needs to check the mileage? The rep said he'd get it b it I was free to go. If I would have known he was gonna charge a cleaning fee for removing the blankets, I would have grabbed them and folded them myself. We only moved boxes and totes which nothing else was left in the trailer, it was returned the same way I received it. What a cheap unnecessary money grab. I bet the guy didn't spend more then 30 seconds taking off the blankets, which somehow transfers to a $25 cleaning fee. I'm curious to know what was cleaned???

Brandon W. 
Rating:
4.0

Friendly, helpful. Only issue was that checked the add a dolly to my order and they don't have dollys for the 10 ft box truck. So I upgraded to the 15 ft. I was charged anyway for the dolly, twice and later refunded. (I think) still waiting for the final e receipt

Shelley J. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
3.0

I showed up to location I reserved at and was told that they don't have one way trucks and I had to go to another location. As per the reservation email, I was suppose to get a call the day before for pickup location but no one ever called.

Steven F. 
Rating:
4.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Patricia K. 
Rating:
3.0

Average on location due to poor computer technology/network. Took for ever to get the paperwork/payment completed.

Lee L. 
Rating:
3.0

The appliance dolly and furniture pads that were part of the reservation were not available. I should have been informed of this before I went to pickup the vehicle.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

JORGE S. 
Rating:
5.0

They'd guys there are very helpful.

ELIZABETH D. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Great customer service very friendly and helpful. Have used them several times!!

Frank C. 
Rating:
1.0

Customer did not leave a comment.

Amy R. 
Rating:
5.0

Customer did not leave a comment.

Samantha G. 
Rating:
5.0

The attendent was great. Nice guy

ken S. 
Rating:
5.0

The staff was so friendly and went out of their way to accommodate my requests!

Dacia B. 
Rating:
5.0

The equipment I reserved was not available. A phone call or SMS notification would have been appreciated.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Douglas T. 
Rating:
4.0

Customer did not leave a comment.

Walter D. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

5 stars!!!

Charles L. 
Rating:
4.0

Customer did not leave a comment.

Lester W. 
Rating:
5.0

N/A

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Brandon was very polite and helpful.

Jason N. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
1.0

I'd like my cash deposit back that I paid for a vehicle towing trailer that was rented to me but not even suppose to be in use due to the condition. Also, I was charged a 90 deposit for using cash and was told I'd get that back when I dropped it off. The drop off location did not do any cash transactions . I was told they would mail me a check. Although when I verified the address online; it's erroneous. I work for a living and I do t have time to deal with all this shananoggins just to get what's rightfully mine inconveniently due to the incompetent, negligence of your poorly managed Jacksonville location. Thanks.

MINNIE D. 
Rating:
5.0

Awesome service

Susan S. 
Rating:
5.0

Awesome service!

Susan S. 
Rating:
2.0

Customer did not leave a comment.

Bradley R. 
Rating:
5.0

Customer did not leave a comment.

Clement N. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Everything was great !

KRISTIAN C. 
Rating:
5.0

Excellent in every way…

John P. 
Rating:
5.0

Fantastic operation. Much better than the pick up location.

John P. 
Rating:
5.0

Did not have hand truck I ordered which was a major disappointment. Staff was overall quick to respond.

Michael C. 
Rating:
5.0

Just great as always.

Elizabeth D. 
Rating:
5.0

Nothing the women at checkout was very helpful and made sure I had everything I needed

Mike S. 
Rating:
3.0

Not being ale to speak with the actual pick up and drop off stores was frustrating. The calls went directly to a central call center. Even the simplest of questions took forever to speak to anybody.

Shannon L. 
Rating:
4.0

Great Experience!

Jim G. 
Rating:
5.0

This rental went extremely well. I have no recommendation for improvement.

Donald A. 
No reviews have been submitted for this location.

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