When my mother passed I needed a truck to empty her home and move from Atlantic Beach FL to Missoula MT with a stop in NV at my brother's home. Holly at Mayport and Tracy at Neptune Beach were fantastic. They were both very professional, friendly, informative to my needs for this long journey and compassionate for my loss. This trip coincided with the catastrophic winter storm accross the south, my intended route, delaying my departure. Tracy worked with me to insure that I and her truck traveled a safe route. When I dropped off the truck in Missoula I was met by Kyle, happy young guy with a big smile who provided an excellent, easy return in a snow storm! If I was in need of employees for my business I would not hesitate in hiring Holly, Tracy and Kyle to represent my brand. Thank you.
Customer Reviews for U-Haul of Neptune Beach
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Neptune Beach
Great experience
They over charged me by about 100 dollars and no one would listen when I called to inquire about it
Very efficient and knowledgeable staff.
A family member rented a truck in another town and because I had an account with you it cross referenced my information and sent my information to their account as well! Yall need to get this fixed and quit giving out my information to to others!
Easy to work with!
Great service and nice people.
Great service by the Team onsite. Definitely will go back again. Some trouble with the Mobile Pick up APP. For some reason it would only upload part of my DL.
Awesome experience both this time with my rental and a few weeks ago when I needed a wiring harness for my Jeep. Well run location!
No recommendations needed, all aspects were top notch, prompt and on time, equipment was clean and serviceable, hours of operation very accommodating especially being able to drop after hours if needed. We especially appreciated the attitude of each attendant we dealt with both by phone and in person. Excellent experience.z
We had to extend our time and they were fantastic about extending it.
My first experience in renting from this location last year was rather disappointing, as the staff was extremely rude and not very helpful. I was pleasantly surprised with the new manager and staff. She is friendly and very professional . I definitely recommend this Store.
Everything and every staff member that I encountered we excellent. All very friendly and helpful. I would definitely use your services, or recome
Always a pleasant experience at the Neptune Beach U-Haul. I have rented trucks, trailers, hitch installation and I purchase my LP gas from them. Professional staff.
The one on Atlantic by Neptune beach !!!!! Friendly staff
They are so helpful and ready to assist with my addition of the trailer to my move.
This Uhaul location is so easy. Easy pick up and easy drop off. Have rented several times and trucks are always ready and in good shape.
Easy process
The management team working on 01/24/21 were amazing, very helpful and friendly. I would definitely recommend.
Both check in and check out easy! Staff involved was friendly and attentive.
The young lady who helped me was very kind and helpful.
Very helpful loading a car on the carrier. In and out efficiently.
I had a short wait, but understandable because it was so busy.
Didn't have an appliance dolly available (the rep on the phone called around for me) that I had reserved but did arraigned for me to pick one up fairly close. I would have picked a location closer to my move had I known the dolly wouldn't be available so probably cost me more in miles than I would have otherwise coordinated.
The box truck I got was showing it's age but that is expected with over 100,000 miles and how customers treat it over the years. Thanks
Return check in was incorrect. The return date was off by 1 day, which doubled my charges. I had to call store to get corrected, which is still in process.
Manager is excellent. Hands-on, friendly, empathetic, very helpful.
Very fast service and helpful
Tracy was great and on the ball
Staff is excellent. Tracy was awesome in particular. Highly recommend this store locale
Thank you all for great service
Brandon was incredible and really made my moving process easier. FANTASTIC customer service and answered all my questions.
Needs more (quantity) or more efficient staff members. Waited in line for 20 minutes simply to turn in keys
The staff was very professional and helpful. We had an excellent experience.
The young lady that greeted me knew what she was doing, organized and friendly. She also corrected the return location which the pick up location had incorrect
Tracey! Wow! She was wonderful, professional, helpful, kind, etc. I'll be back!
The whole experience was very good.
Both local representatives were nice and helpful.
Always great service
This is a comment on the overall experience for the day. Not one location specifically. My pickup location was changed at the last minute and without any notification. So we arrived at the "wrong location." No big deal. We quickly got over it. The new location was close by. We were offered a discount if we changed drop off location also. Seems easy enough and we like discounts. But they did not provide an address, just a general location. I didn't think this would be a problem since I am familiar with the area. However, when I looked for an address we realized there are two Uhaul locations in that area. I called the local center to try and clarify. I was on hold for over 20 minutes, and their information system hadn't been updated to reflect the correct drop off location. Because of that, I was threatened with a wrong drop off location fee. I informed them of my frustration due to the change in pickup location without notification and that I absolutely would not be charged a change of location fee since I wasn't provided with a correct address and they couldn't find one themselves either. They attempted to correct me. I repeated myself and told them where they would find their truck (the address I was going to) and thanked them for their time and said good bye. This phone conversation took place minutes before closing and we were racing against the clock to make the drop off location in time. Thankfully I guessed locations correctly and I wasn't charged a wrong location drop off fee. Overall, a below average experience. Which is disappointing.
Tracy went above and beyond! The friendly service is why I always use this location for my moving needs
Keep up the great work. See you again soon.
This was a very easy process!!!
Good job
Love my experience. Even tho I went to one office and they wasn't able to get me a truck. They set me up with another store for my day. They call ahead of time and all. I loved it. Amazing. Thank you all. Happy New Year
Nothing
I would if they stop charging for 2 days when I actually used the truck for 1 day. Not a good or honest practice during a pandemic.
The truck smelled like a thousand cigarettes had been smoked in it. The headlights were so far out of adjustment, almost dangerous. The drivers side one was not even attached and was pointed to the ground my whole trip at night.
Great job
Keep up the Good Job.
Tracy is awesome!
Service and staff were professional as well as personable. Great people. Great service. Highly recommend. Thank you .
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