Customer Reviews for U-Haul of Neptune Beach
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Neptune Beach
Andrew W. on
Can't remember the guy's name who I interfaced with, but he definitely contributed to an easy and efficient experience. I was accommodated rather quickly.
Steven P. on
Keep up the good work & great equipment! I've rented many times over the years from this location and always had perfect service.
Jill M. on
Your employee at this location is awesome !!
Andrea M. on
Everything was perfect, every person I encountered was professional, friendly , fast at check in or check out even w/ no reservation. Thank you uhaul !!
Jerry H. on
Good service and equipment. Had an issue with harness that had previously been installed by this location, but associate handled problem to my satisfaction.
Tara D. on
Lauren was very good explaining everything!
Dennis W. on
Not enough workers.
James B. on
No issues!
Scott F. on
I would recommend it because they have the vehicles I need. Service was slow. It took a minute for the rep to acknowledge me standing there. I could not tell whether the computer system was slow or the rep was doing other things while I was waiting
charlotte C. on
None. The Young Lady that helped me was above and beyond in helping me get my handicapped daughter moved from her apartment. Very kind and courteous and explained everything to the dot. Couldn't ask for any better assistance. I love U-Haul.
Henry R. on
All went well. Fair price, friendly, prompt and helpful service.
Leah B. on
Awesome, quick and friendly service! Vehicle was in great condition. Very reasonable and didnt get charged extra even though I was running 30 minutes late. I definitely recommend :)
Tammy W. on
Brandon Peele always takes such great care of my rental needs!!! Thanks
Tom T. on
Meet scheduled appointment times to eliminate delaying customers.
Robert C. on
N/A Another driver returned the truck to this location.
RICHARD P. on
None
Paula D. on
Friendly customer service when I called directly to the store to change time of pickup
Chris H. on
Rented there when lived at the Beach, now in South Jax./Mand., but won't go/rent anywhere else! Staff there is great - Especially "Roland" (hope got name right, lol) was amazingly helpful when had complications returning on time due to a sick 9yo. Thanks again!!
NIGEL B. on
The store was only staffed with one employee, kind and professional though he was , he was completely overwhelmed with customers adding to delayed service. He was great the manager needs kick in the behind. Customer no service.
edward B. on
Ronald was awesome however he told me the 2 locations in Middleburg where I wanted to return truck were Open Sunday & they were not. Otherwise No issues at Pick up location
frances S. on
Uhaul employee was helpful and got everything hooked up quickly.
Chris K. on
Total experience was excellent. Prompt courteous service and a vehicle that exceeded expectations. Price was fair as well.
ROBERT N. on
Friendly staff and great equipment for the price Would definitely go back to this dealer if needed ????????????????????????????
David W. on
The attendant was very helpful and processed return quickly.