Customer Reviews for U-Haul of Neptune Beach

Rating:

5.0

Great all around from initial inquiry to return

Rating:

4.0

Was supposed to receive a discount of $36 for equipment not used and did not receive. A tarp was left in truck by previous renter and was full of water, so we did not use the tarp. Also brought our own dolly and did not use the one on the truck, the previous renter had left it. Please deduct the money from our cost. Otherwise, all else was fine.

Rating:

5.0

Great place and efficient.

Rating:

5.0

Nothing I can think of

Rating:

5.0

Very good workers

Rating:

5.0

The gentleman I worked with (White guy - lean but strong brown hair guessing late twenties) could not have been more helpful.

Rating:

3.0

The experience was OK. When I walked in there were three people standing at the desk talking about their personal lives. I stood there for probably four minutes before I finally stopped them and said hey does one of you work here. So the one sitting down on the phone asked me if I had a reservation and I told him I did and gave him the information and then he told one of the other two go get him this and then he looked at me and said pull around in the back. There was never welcome in or how are you doing? How can we help you? It’s OK because they weren’t out right rude, they just seem to be preoccupied with whatever they were talking about.

Rating:

1.0

I feel I got way over charged

Rating:

5.0

Rented from this location multiple times, they are professional, friendly and always very helpful. They are the best!

Rating:

5.0

Great experience.

Rating:

5.0

Nothing

Rating:

5.0

Nothing

Rating:

5.0

The staff at pick up and drop off were helpful and courteous. The equipment was clean and well maintained. My experience exceeded my expectations. I would definitely recommend this location to others.

Rating:

5.0

Everything was Good

Rating:

4.0

Friendly staff and excellent customer support for what I was needing in a trailer.

Rating:

5.0

The gentleman taking our truck was very friendly. Listened too our concerns and made us feel ten times better about everything.

Rating:

5.0

I have no idea how to improve my already excellent experience.

Rating:

4.0

Good service on the return

Rating:

3.0

Honor my request and make software change so dealer doesn't have to click anywhere to remove insurance if that is what reservation States. Deceptive and predatory practice. Happens on every rental I get

Rating:

5.0

Great experience.

Rating:

5.0

Great job guys! The two folks working Friday July 31 at the Neptune Beach FL location deserve a raise. Thanks, Lee

Rating:

5.0

The truck needs an alignment! There is a great deal of drift or oversteer when driving on the highway. Had my wife tried to drive this vehicle she would have definitely had an accident with the truck and its drift oversteer.

Rating:

5.0

2 dropoff lanes, but given the location near the beach it does not look possible

Rating:

5.0

Everything was perfect

Rating:

5.0

The staff is so nice, and I have used them before and would continue to use them for any future needs.

Rating:

5.0

All Good

Rating:

2.0

The unit that was assigned to me was up in miles. It had approx. 170,000 miles on it. After loading our stuff in the truck while driving to our new location had to go over a rather high bridge. The unit had very little power and just manage to get over the bridge. This unit is ready for retirement. There were numerous scratches and dents over all the body. The inside was rather dirty. A sticky substance was on the dashboard, steering wheel, seats and console. After getting back to my moving location, had to clean the inside out before using the truck. The unit had only a 1/4 tank of gas. What happened to the days of a full tank upon rental to be returned with a full tank of gas???? The personnel assigned to this location seemed overworked and didn't spend any time with me going over the contract or use of the truck. The only reason I would use this location again as it is the only one in my area that has the equipment whenever I want to rent a truck. I don't rent that often, but this time was disappointed with the whole rental process.

Rating:

5.0

💯 recommend

Rating:

5.0

💯 recommend

Rating:

5.0

Great customer service.

Rating:

4.0

Easy pickup and drop off

Rating:

5.0

Great help during reservation process, even reschedule a day later and highly professional and efficient on rental and turn in. Highly recommend.

Rating:

4.0

No problems. Good site.

Rating:

5.0

I believe the assistant managers name was Curtis. He has amazing customer service skills and made sure we were fully satisfied with our experience!

Rating:

1.0

Was wildly up-charged without explanation, even when I had asked what caused the excessive fee there was still no explanation provided.

Rating:

5.0

Fantastic experience. I was in and out in 15 minutes.

Rating:

5.0

Very well managed, employees are professional and efficient.

Rating:

5.0

Allowed us to check in early. Love that.

Rating:

5.0

Muy bien

Rating:

3.0

I am requesting a refund and compensation for the significant inconvenience, additional expenses, and unsafe equipment I experienced during my recent U-Haul rental. My experience began before I even received the truck. After taking an Uber to the pickup location, the U-Haul app instructed me to proceed to the counter to collect my keys. However, there was no employee present—only a handwritten sign stating they had left to run errands. I waited outside in the heat for approximately 30 minutes before having to call another Uber to return home so I could get back to work. Later that afternoon, after speaking with a representative at the storage facility who assured me the keys would be placed in a lockbox, I had to pay for another Uber to return to the location. When I finally picked up the truck, I discovered that the furniture dolly and moving pads I had reserved and paid for were not included. I also learned that the original 20-foot truck I had reserved had already been rented to someone else, something I was never notified about until much later. This resulted in unnecessary delays, additional transportation costs, lost work time, and a great deal of frustration. The most serious issue occurred during my move. While driving on the highway, the truck began stalling and jerking repeatedly. It struggled to maintain the speed limit and, at times, could barely maintain the minimum speed. Shortly afterward, the check engine light illuminated and remained on for the rest of the trip. This created an extremely unsafe driving situation, especially while traveling through rural areas in the middle of the night with my family. I contacted Roadside Assistance but did not feel safe pulling over in unfamiliar, dark locations. I made the difficult decision to continue driving carefully until I reached my destination because stopping on the side of the road presented an even greater safety risk. When I reported these issues to the manager upon returning the truck, I was extremely disappointed by his response. Rather than showing concern for the unsafe condition of the vehicle or the inconvenience I experienced, he told me I was "out of luck" because the truck made it to my destination. He acknowledged that he could hear the truck was "messed up bad," yet stated I would not receive any compensation because I did not stop driving. He also advised me to contact Corporate regarding the missing dolly and moving pads. His lack of empathy and unwillingness to assist fell far below the level of customer service I expected. As someone who rents from U-Haul regularly, I am disappointed that my loyalty was met with such poor service. No customer should receive a vehicle that is known to have mechanical problems, nor should they be expected to pay for equipment that was never provided. I am requesting reimbursement for: The rental charges associated with this experience. The charges for the furniture dolly and moving pads that were not provided. The additional Uber expenses I incurred due to the failed pickup process. Appropriate compensation for the unsafe vehicle, excessive delays, lost work time, and the poor customer service I received. I hope U-Haul will take this matter seriously, inspect and remove this truck from service until it is repaired, and provide a fair resolution that reflects the inconvenience and safety concerns I experienced.

Rating:

5.0

Fast service

Rating:

4.0

Need a little more power. A little old and many miles. Drink holders too shallow. Need cruise control for vehicle. Overall did well.

Rating:

5.0

Very nice staff

Rating:

5.0

Check engine light was on, but was told not to worry about it.

Rating:

5.0

This location is the best place to rent trailers on the Jacksonville Beach.

Rating:

5.0

N/A

Rating:

3.0

I left two power drills in the cab, how do I get them back?

Rating:

5.0

I received good training on how to attach my car to the car carrier :) also received great moving advice along the way, great team, thank you !!! Also, 2150 W Sample Road in Pompano Beach where I rented the truck and the carrier, was awesome, got great customer service from a young female employee!!!!! amazing experience, thank you very much :) the truck had muddy stains inside- which I cleaned up before dropping off the truck (for the next client to enjoy), quick wipe inside would have been nice, I think they just don't gave the time..