Customer Reviews for U-Haul of New Brighton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of New Brighton

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Steven N.
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Great location, service was great, equipment clean! Good customer service!

Brian O.
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Customer did not leave a comment.

MANSOOR T.
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The representative was Rude and refuse to rent the truck and was doing the personal business on her phone .

Larry A.
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Customer did not leave a comment.

BARBARA P.
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Customer did not leave a comment.

Ann P.
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The guy behind the counter helping us was excellent. However, you were having major computer issues which kept us waiting a very long time. Also we rented a trailer that was said to be 4 feet wide. we got across town and realized it wasn't wide enough for the riding lawnmower we were transporting so had to go back and get another trailer that said it was 4 feet wide but that one was and it worked. Please measure your trailers consistently using inside dimensions and fix your computer system. Thank you.

JAMES S.
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Customer did not leave a comment.

Amanda R.
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We were supposed to have the truck back by 9am on Saturday and due to the lateness of our food donations on Friday we had to unload on Saturday morning. I tried to extend the rental Friday night to have the truck back by noon and the online system wouldn't let me. I had planned to call this site on Saturday morning and before I could call them, someone from there called and was rude on the phone saying he needed the truck back right now because a customer was standing in front of them wanting the truck. He was very rude and unprofessional. I explained our issue and he was not trying to accommodate at all.

Daniel S.
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Adam, Phillip and Saccera went out of their way to insure correct numbers to charge to me and they answered every question with professionalism and great skill. Very pleased with the service and the vehicles worked very well.

Charles K.
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Easy to use, good customer service on both ends of journey

TERENCE S.
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Friendly helpful, top rated!

ROBERTA W.
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Customer did not leave a comment.

Kelly W.
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Truck was parked too close to adjacent truck to be able to get in drivers side, had to squeeze in via passenger door. Had to fold the mirrors of both rental and adjacent truck to be able to back out. Check engine light was on, was told by employee it just needed an oil change. Did not offer another truck despite many other ones to choose from. Employee completely ignored me when I went in to the store for help when the mobile app was giving me trouble. Employee was very quick to run outside as I was leaving to inform me that I needed to move my personal vehicle to another part of the parking lot; The mobile app not only failed to save me any time, it likely wasted 20 minutes of my time.

FRED H.
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Attendant was very polite and helpful

TIMOTHY O.
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The gentleman who assisted me was polite. Great service!!

Daniel K.
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Customer did not leave a comment.

XIONG T.
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I Would you recommend this location to a friend

Dennis E.
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Gentleman (Phillip) was very courteous and patient.

ANDREW W.
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Efficient, friendly, and helpful.

SAMUEL S.
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Customer did not leave a comment.

Cary Z.
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Customer did not leave a comment.

LEON M.
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KENT V.
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Peter J.
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Mary K.
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Brian W.
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Best customer service, quick and easy! Highly recommend this location!!!

Lawrence D.
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Customer did not leave a comment.

Brian S.
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Customer did not leave a comment.

douglas L.
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Customer did not leave a comment.

Timothy D.
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Customer did not leave a comment.

ELLIOT J.
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Online reservations need work. Closest and easiest sites to rent from are hard to find, especially if 2 rentals occur at the same time. Help from a real scheduler was great, but could not have been done online. Also number for real scheduler difficult to obtain.

Thomas R.
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The moving company booked through Uhaul, ProMoversUnited, was full of unacceptable behaviors. They arrived nearly an hour outside of the window, which did not bother us as it had stormed, but expectations dropped. The movers who showed up were kind and hardworking. During the move however, a door that could have been easily taken off the hinge is now very damaged. And not just an accidental hit, but repeatedly hit and damaged throughout the entire loading. We asked the movers if anything needed to be taken apart to make moving easier, to which they replied that had it, do not worry. My desk was completely destroyed. The ramp to the uhual and door were not secured after loading. The company contact I had told me that since I had already given them the payment code, they weren't going to be lenient on any of the damages or look into any of these problems. I find this to be a sign of poor leadership and training and thoroughly displeased

Sekou K.
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I waited for a very long time when I returned the U-Haul back, I could not be service, the lady took the key from, and said she was busy outside. Lots of people were waiting, not just me. That is very bad.

MARK C.
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Customer did not leave a comment.

Daniel S.
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Especially pleased with the help and the ability to complete. Very responsive and able to work thru company computer difficulties'. The entire team is excellent in all .ways. Sincerely...Dan

DONALD G.
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Trailer chains dragged on the ground. I used zip ties to keep them from being destroyed.

emily O.
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This is the only Uhaul location I go to. Excellent customer service

TROY M.
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Customer did not leave a comment.

RYAN T.
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Customer did not leave a comment.

DANIEL P.
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Customer did not leave a comment.

Maureen K.
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Customer did not leave a comment.

John S.
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Lot was a bit tight but employees were great. Problem customers were causing a fuss and the employees handled them perfectly. Very impressed by there poise! Nice job.

MARKEISHA E.
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The inside of the truck was not clean. When I was entering in the condition of the truck by phone I accidentally hit the clean button instead of the dirty button and somehow it submitted before I could change it. The storing will the passengers seat, inside the doors, and dash board were all filthy from the last user. So I sprayed it down with bleach and cleaned it myself before we loaded the truck.

JAMES B.
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Customer did not leave a comment.

Todd S.
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Phillip and Adam did a great job for me. Take care of them as they were very efficient doing their jobs and working with the public. They were able to work around trailer shortages due to high demand to enable me to complete my move over several weekends.

NICHOLAS L.
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Customer did not leave a comment.

Robert M.
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Philip was a very helpful and personable UHaul employee that checked us in. Thank you!

Lanise B.
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Customer did not leave a comment.

RHIANNON A.
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Customer did not leave a comment.

Mark K.
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Customer did not leave a comment.

Sean O.
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Customer did not leave a comment.

RENOLD R.
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Rental system are slow need to upgrade.

Lawrence D.
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Very helpful location.

Adam P.
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Customer did not leave a comment.

Thomas R.
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Great experience. Thank you.

Benjamin F.
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Customer did not leave a comment.

FORTUNE M.
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Customer did not leave a comment.

Timothy S.
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Our original reservation was at another place and the trailer did not have working lights. We were then transferred to the New Brighton location and they were great!

PETER Q.
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Customer did not leave a comment.

tom S.
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Knowledgeable and friendly staff is a plus. Thanks

Scott D.
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Customer did not leave a comment.

Jim B.
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The truck had lot of mile. It was a little wobbly. Overall everything was great!

barbara L.
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Hard to drive in and out of ,cluttered. Equipment clean inside, outside had been they the wars.

Megan F.
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The young man who helped me was amazing. He was so, so busy but was helpful, patient, and kind. I would definitely go back!

SANDRA S.
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Customer did not leave a comment.

SAMANTHA G.
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Customer did not leave a comment.

shaf A.
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Great location, great Staff, well done team.

mark T.
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Customer did not leave a comment.

Branna A.
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Staff at New Brighton location was very helpful, I was a little nervous reading reviews for other places. But this it the best location. Parking lot is small but they have equipment to pull out the trailer for you and you just pull up by it. They also hook up and connect the lights for you as well.

TERRANCE K.
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Customer did not leave a comment.

Christopher P.
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Customer did not leave a comment.

howard H.
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The yard was to packed with equipment. Staff was to busy at that time. I was told there would be someone there till 8pm with the paperwork saying 8:30pm. I got the trailer back to the rental site a few minutes before 8. Nobody was there and all locked up. I felt unsure of leaving the trailer there without prior agreement for this. I had been calling trying to find out if I could have kept the trailer till Monday but every attempt to call ended being on hold forever or cutoff.

Alan B.
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Customer did not leave a comment.

James C.
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Customer did not leave a comment.

Uggen J.
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Quick and great service

KAYE M.
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Customer service was very professional and answered all my questions.

PAUL K.
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The desk person was not cooperative. I had a reservation and was told that there was no trailer available. This was the second office I went to. Extra drive 20 miles.

carol G.
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Customer did not leave a comment.

Yaron K.
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Customer did not leave a comment.

DAVID D.
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Customer did not leave a comment.

Stephen S.
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Customer did not leave a comment.

SANDRA C.
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Asked for two furniture dollies and upon arrival told they were out. This was very much needed for the move. Very busy when I came to return. Agent was doing his best to get problem at register resolved so he could help the others in line.

RICHARD S.
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this guys did a awesome job i would recommend anyone to rent a U-Haul from them

Denise S.
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Adam was amazingly great. Sometimes people act if they hate there job. He was great.

rocio R.
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Customer did not leave a comment.

KERRI T.
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Charged double than my agreement

philip B.
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We can't think of anything because everything was excellent in ALL respects. The operation is smooth , friendly and fairly priced!

Efrain C.
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The person who initially helped us was extremely rude and needs lessons in customer service. We questioned why we needed a third contact for the rental, and instead of providing an reason or explanation, the employee walked out on us and told the other employee to help us. The second employee who helped us was very friendly and apologetic. Kudos to him.

Raenele B.
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Customer did not leave a comment.

dan E.
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Exactly what I expected. Well done 👍

Max Q.
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Customer did not leave a comment.

Dallas K.
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The employee was helpful this location wasn't the problem the forest lake location i initially booked for rented my truck to someone else with no warning me i get i was late but it was my move in day give me a break so i had to wait 2 additional hours to pick up a truck across the twin cities i will not be renting with U-Haul again it was very unprofessional

RONALD B.
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The service was excellent, the staff was super helpful and friendly. The new management is really on top of things. I will be back

Lloyd L.
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Customer did not leave a comment.

DAVID P.
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Very friendly staff. Fair prices.

CHRISTOPHER J.
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I think the name was Phillip. He was a really nice guy and helped us rent our truck with ease. He gave clear instructions. The truck was in good condition and did the job well.

john S.
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Friendlyand helpful staff.

SCOTT C.
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Lot is too small, no room for parking, navigation

Pamela S.
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Customer did not leave a comment.

JAY G.
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Great service and timely!

No reviews have been submitted for this location.

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