Customer Reviews for U-Haul of New Brighton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of New Brighton

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Charles E. on

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The gentleman at that facility was very helpful, courteous and friendly .

Gale E. on

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Poor service reserve 15 feet truck get there only 10 feet available. Computer down guy had to use his phone to run card .what a joke

Clarence G. on

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everything was fine.

Samuel C. on

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I had no problem with renting. It was great.

Jewel P. on

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More outdoor lighting near the trucks. Also you charged me $6.00 extra for gas after I put $7.00 in the tank and I only went 10 miles in a cargo van!!!!!!!!

Samuel H. on

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Thx for being nice

larry P. on

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Customer service was only average or less.

Elmi A. on

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Hassan H. on

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Brian O. on

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Diane V. on

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Amanda A. on

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Jordan N. on

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Back of uhaul had packing material from previous renters. Waited in line for 40 minutes to pick up truck. Waited 20 minutes to return truck, before doing the return on my own on my phone. I would have rather done in person as we had added a furniture pad order that was picked up at a different location and wanted to be sure everything was returned properly to avoid additional fines. Why is there only 1 person working the counter?

renee I. on

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Very impressed how smooth renting a trk could be! It was a pleasure working with these guys! Thanks again!

Dawn M. on

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The employee that waited was very proficient, but really lacked in customer service skills such as please and thank you..Other than that it worked really well for me..

ANTHONY R. on

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Speedy service, friendly and knowledgeable staff, I had minor accident with u'haul and they were still very friendly and helpful to get that matter resolved in timely fashion!! overall Great experience and Ive been to over 10 Uhaul locations over the years.... Best one

Gavin T. on

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Derek was great. Very helpful and personable.

Savio N. on

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gregory C. on

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Susan O. on

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Excellent workers. THANKS!

John D. on

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Tried to rent at your 280 and como location, the guy was not friendly, said they didn’t have the trailer I wanted and that I would have to call other locations myself to try and find one. The New Brighton location took care of me , friendly knowledgeable help . Highly recommend this location.

John M. on

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Dennis O. on

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Shari A. on

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Staff was great - very helpful. Will be back again when needed.

karl O. on

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Waited in line for like an hour only one guy runnin the whole place. Then our truck wasn t even there even thou reserved well ahead and for time earlier then when we got there. Had to wait another hr or so. I use uhaul for my clients and it delayed the whole day, plans and very inconvenient!!!! I was So frustrated!

Alan K. on

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Marsue A. on

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Lillian T. on

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Your phone in customer service is awful. You can't just call the store, you have to go through recorded message and wait time is poor. Than you get put on hold again for scheduling. Scheduling was rude when I wanted to keep truck a few hours longer.

Eliza N. on

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Parking for customers in the lot. More professional staff that listens to what customers want instead of what they want to put.

Bruce L. on

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Jaimie B. on

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Everything was very efficient and especially the customer service upon the return, he was friendly and made me laugh.

William R. on

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Kurt H. on

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Stevan H. on

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