Customer Reviews for U-Haul of North Miami Beach

7,571 reviews

2269 NE 163rd St   North Miami Beach, FL 33162
(Corner Of Biscayne & 163rd St)

(305) 947-9833

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(305) 947-9833

2269 NE 163rd St
North Miami Beach, FL 33162
(Corner Of Biscayne & 163rd St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

jamal G. 
Rating:
5.0

Very helpful crew

darryl E. 
Rating:
5.0

Nothing much, I was very satisfied

Hans B. 
Rating:
5.0

The van we rented was clean and well maintained, but i would recommend an air freshener.

Carolina T. 
Rating:
2.0

Didn't have the van I ordered. Had a truck with no lock to secure belongings. Had ordered a dolly and they did not have any on location. Was sent outside to find truck with no key and no direction. Looked for truck that was not even on property. Went back inside and found out was given wrong truck number since the one I was given was not there. They reprinted a new contract for another truck and sent me outside to look for it alone on the east side when the truck was on the opposite side of the building. I have been to other locations where employees were much more helpful and had the equipment I originally ordered. Was left with a very unpleasant experience from this location.

Lindsey W. 
Rating:
3.0

cargo van was not clean with strong odor of cigarette

NATHALIE N. 
Rating:
3.0

I unfortunately realized I had left a. Suitcase and TiVo box in the back storage when I lefefy from dropping off the truck, after being on hold for 40 minutes In order to speak with a customer care rep. . I noticed the website said that particular location was closing at 20am do right before getting a clock away I finally got to speak to this sarcastic man from the calll center . He didn't ask for my n as me but told me the store opens in the am and would not assure me my things were to be returned and hung up the call 📞

hans P. 
Rating:
5.0

Excelente

Edward M. 
Rating:
1.0

Stay open as advertised. employees at this location locked the doors at 6pm and sat in the dark--waving numerous customers away. They were suppose to be open until 7pm

Steve N. 
Rating:
3.0

Faster checking out. More customer service employees. Very long wait

Angel H. 
Rating:
5.0

Nothing it's was a great experience

SAMUEL R. 
Rating:
1.0

We returned the van early bc it was infested with cockroaches!! As we began loading up our boxes the roaches appeared and started crawling all over our things. It was horrible. Driving to return the van we killed two spiders on the dash and Inside windshield. It really was traumatizing.

jonathan L. 
Rating:
1.0

I had a reservation for 730 but I had to wait until 9 AM to get the truck because the keys were inside the store. I Told the worker I needed a Dolly and she ensured me that there was one inside of the truck. I had to make the line all over again because it was not in the truck I wasted a lot of time here.. next time I will go somewhere else

Chabeli M. 
Rating:
3.0

The 4th time 5x8 AV was not available!! Very disappointing!

George F. 
Rating:
3.0

Customer did not leave a comment.

Maria Lorena L. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Kudos to staff!

GUILEN G. 
Rating:
5.0

Did a self return after hours and the online form would not let me continue without paying a cleaning fee even though I checked that the trailer was clean and uploaded pictures

Devynne D. 
Rating:
4.0

Customer did not leave a comment.

francisco V. 
Rating:
5.0

Everything was great. Only one problem. I returned the truck the same way I rented, but I was charge $24 for gas. I put gas on the truck at the gas station next to your facility before I return it.

Roberto L. 
Rating:
1.0

Charge ne double

Tiago G. 
Rating:
5.0

It's a pleasure and thanks

MARCEL M. 
Rating:
5.0

Nothing at this location

LUIS M. 
Rating:
5.0

Great customer services 🤗

Maribel F. 
Rating:
5.0

Very easy pick-up, truck was a little dirty.

David R. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
2.0

If someone has reserved a 24/7 Share reservation weather they are late or at a time you are open so not turn it into a reservation you I've to go inside for and deal with one of your associates. I highly recommend you make sure your people or the app or corporate or whomever is doing this stop immediately. Twice last week this happened to me cause I arrived 30 minutes late and your offices were already closed but I never wanted to deal with your offices. It almost happened a third time but luckily your offices were still opened. This is like the third time I've complained. On your website and on the phone. And I still have not received a response or some sort of compensation for my wasted time. I'd be careful new companies are coming out with good pricing and better customer service. You could be losing a lot of business soon.

James P. 
Rating:
5.0

Customer did not leave a comment.

Grace J. 
Rating:
1.0

I want a refund. This is not the installation I paid for.

Phillip A. 
Rating:
5.0

Customer did not leave a comment.

Antonio A. 
Rating:
5.0

Customer did not leave a comment.

Shlomo B. 
Rating:
5.0

It was an easy and smooth process. Nice and clean

Anneli S. 
Rating:
5.0

Every thing was 👍

Benito F. 
Rating:
5.0

Check the equipment. Mine was faulty and I've discovered that when I've loaded the car... One of the tie downs was cut short so I had to loose more than an hour, drive to the next small town, buy a strap and improvise in the middle of nowhere. I've drove more than five hours super nervous thinking that I was gonna loose my car in any given moment. Not cool at all, very nerve racking. I believe that Uhaul needs to reimburse me because of the faulty equipment but when I got to North Miami Beach the Nanager wasn't there (6:25PM) and the guys are always so good to me that I've explained what happened but I didn't claim anything to them! If you want to contact me 786.295.9151 Martin

MARTIN C. 
Rating:
5.0

Customer did not leave a comment.

Theresa K. 
Rating:
4.0

Customer did not leave a comment.

Tony R. 
Rating:
4.0

The Truck was filthy and the gas was under the pointer that was stated.

Richard L. 
Rating:
3.0

The attitude

Maria G. 
Rating:
5.0

Customer did not leave a comment.

Yunier C. 
Rating:
5.0

My sales agent was patience

PHARA L. 
Rating:
4.0

Front desk Staff were kind of cold. could be nicer, (smile) but manager at pick up time (female black) was crazy busy handling calls and trying to assist customers at the same time. A real super star!

Rui A. 
Rating:
3.0

Customer did not leave a comment.

Robby B. 
Rating:
3.0

Customer did not leave a comment.

ROBERTO Z. 
Rating:
5.0

Customer did not leave a comment.

Antoinette M. 
Rating:
5.0

Everything went well, Sherly was a great help she is very customer oriented

Ulrich P. 
Rating:
1.0

The customer service/ desk agent was extremely rude. For the amount of money on rentals we spend with you, I'm sadden I have to leave a negative review. We will be shopping around in the future with Penske and Ryder thanks to this horrible experience

Alfredo A. 
Rating:
5.0

This location works like clock work love it I rent all the time and this is always my preferred location

LEVENSAINT P. 
Rating:
3.0

the truck had an armpit smell it was not a dolly in the back I had to go back and request one plus people was living inside the unit next to mine

jesus R. 
Rating:
4.0

Customer did not leave a comment.

Demetrius B. 
Rating:
1.0

Customer did not leave a comment.

Grisel S. 
Rating:
5.0

Great service

JUAN CARLOS M. 
Rating:
5.0

Good Job guys

Carlos Q. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
4.0

Phone customer service is horrible. Your rental app is terrible. It makes renting and returning a huge hassle. Your trucks are never filled to full with gas which ends up costing renters more money on return because it is impossible to return at exact levels. All in all Uhaul is a poorly run company that would benefit from proper competition.

AVROHOM E. 
Rating:
3.0

I initially rented a motorcycle trailer to have it returned on 4/25 at 8am. When speaking on the phone the morning of 4/25 I made the person on the phone aware that I ended up returning the trailer on the night of 4/23. I'm assuming and hoping that I will get credited for bringing it back a day and a half early.

Nikki V. 
Rating:
3.0

Customer did not leave a comment.

Heriberto G. 
Rating:
5.0

Customer did not leave a comment.

tony Q. 
Rating:
5.0

Great service and friendly

JUAN CARLOS M. 
Rating:
5.0

Very good the people

Danilo L. 
Rating:
4.0

Have enough 5'x8' AVs on-site to satisfy demand! As a repeat customer for the last 12 years, I always make advanced reservations, yet in spite of having a reservation on 04/02/2022, Order # 96267244, I was turned away as there were no trailers available! (and, by the way, received no credit either for the disappointing inconvenience). Again, having a reservation on 04/22/2022 I just got lucky by being able to get the last AV 8695K. In conclusion, AVs seem to be in a much greater demand at this particular location than RVs. It would be nice to know if one reserves the specific trailer, it will be there available without having to worry about it! Thank you for your attention to this annoying matter.

George F. 
Rating:
5.0

Customer did not leave a comment.

Tom P. 
Rating:
1.0

The truck was dirty, gas low, the car was in poor condition to drive, bad experience

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

FRANK B. 
Rating:
5.0

Have the address posted in the vehicle. My paperwork was in another vehicle and had to guess the return location.

ivor H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

jon C. 
Rating:
4.0

Customer did not leave a comment.

VANESSA A. 
Rating:
1.0

I will have to call customer service about a dublicate charge on my bank card. I have the final receipt and as usual, Uhaul taking 2 separate charges from my card. Uhaul is horrible

TERRANCE D. 
Rating:
5.0

Customer did not leave a comment.

miguel M. 
Rating:
5.0

Customer did not leave a comment.

Dasio K. 
Rating:
5.0

The app experience is poor and misleading. Dont promote self checkin if at the end it doesn't work.

Mordechai L. 
Rating:
5.0

I continue to be double billed on every rental .

robert G. 
Rating:
1.0

Customer did not leave a comment.

Diego M. 
Rating:
4.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Pauline J. 
Rating:
5.0

Customer did not leave a comment.

GURGEN M. 
Rating:
5.0

At this location we was serve with respect and professionalism they make u feel welcome. Very customer oriented prior location was one of the worse experience with Uhal, this location should be the model for other to follow.

Ubaldo M. 
Rating:
4.0

Nice staff and the truck was well equipped

Felix G. 
Rating:
5.0

Customer did not leave a comment.

Fabian M. 
Rating:
2.0

The vehicule i made the reservation for was not available.

Cecilia A. 
Rating:
5.0

Customer did not leave a comment.

Vickey P. 
Rating:
5.0

Customer did not leave a comment.

william M. 
Rating:
3.0

There was a long line. The clerks at the counter was polite but slow. They did not explain where to pick up the trailer. We had to go around the back but it was closed due to repairs. It took us another half an hour to figure how to go around the back to get the trailer. I would not rent here again.

Thelma E. 
Rating:
1.0

I rented a truck for 39,99 more miles, I spent 10,41. My final price was 139.00????????? Incredible

Michel A. 
Rating:
1.0

Very unhappy. Terrible

gayle M. 
Rating:
1.0

I had a 9:00am reservation upon my arrival the truck was not available. After waiting for 5 hours I received the truck at 2:30 in the afternoon. It was not a good experience especially that I was on a tight schedule .

Sahira S. 
Rating:
4.0

Customer did not leave a comment.

DANE N. 
Rating:
3.0

Truck was vibrating a lot.

Hugo S. 
Rating:
4.0

Customer did not leave a comment.

ALAN R. 
Rating:
3.0

Customer did not leave a comment.

jeffrey S. 
Rating:
3.0

This experience was terrible. We made our reservation 3 weeks before our move in date. Received follow-up emails thanking us fir using U-haul, and the morning before Received check in instructions, which were followed. When we arrived to pick up our truck, we were told no truck available. Thanks to manager Tony fir taking Cara of this. You should really pay attention to your confirmation emails if you don't have the equipment available one hour wasted 4hat we had to pay moving help for . Not appropriate ir appreciated at all

FERNANDO P. 
Rating:
4.0

Customer did not leave a comment.

Rolla J. 
Rating:
5.0

Customer did not leave a comment.

Andre kiyoshi D. 
Rating:
4.0

The bed truck was covered with oil, I had to clean it up before loading my stuff.

Walter P. 
Rating:
2.0

Better customer service and the vehicles need to be clean better.

Addlilzier F. 
Rating:
1.0

Over charged me for mileage and gas. Never drop the key on key box always be there if not. They will rap you off

mohammed B. 
Rating:
5.0

I recommend this location they have everything you need for moving supply and the personal there are Profetional and the help u if you need something the manger too .

Edgar I. 
Rating:
5.0

Customer did not leave a comment.

anika C. 
Rating:
3.0

Big shout out to Denise, she’s a gem. Always ready to assist in whichever way possible, even when she’s limping she’ll take the time out to walk with you to your unit. She’s a huge asset to the company reason when I stated with U-Haul this long. Thanks for all you do.

Tamesha L.  |  Overall Experience 
Rating:
1.0

Employees are not aligned with delivering a quality service. They have a terrible attitude. You system is not customer friendly; I had to go to a different storage in Doral (40 minutes away) and then back to the North Miami facility in order to store my items. Webpage (My account) does not register the current sotarge rental under my name, which makes it impossible to make an online payment.

Pedro H.  |  Overall Experience 
Rating:
5.0

Excellent staff, support, and management!

ADAM C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley R.  |  Overall Experience 
Rating:
1.0

Staff was rude and completely uninterested in helping customers. The young lady that helped me seemed like she was struggling to keep conscious and had little interest in being there. When we had an issue with the keypad to get in we were admonished by a very annoyed front desk worker who told us we weren’t using both keypads. The issue was no one told us there were two or that they needed to be used together or in what order. We were supposed to guess. When I asked if she could just check the code in case it was the code so I wouldn’t have to come back she said just use both keypads as though she couldn’t be bothered. It’s a good thing your business model is based on demand and need as opposed to customer service and sales ability. You’d be bankrupt and out of business otherwise

Joseph M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maja R.  |  Online Move In 
Rating:
5.0

Very Busy Place Tony was Wonderful !

Christina M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sabrina W.  |  Overall Experience 
Rating:
5.0

Big up Denise with her customer service skills. You are one of a kind. keep up the good work. Kudos to you.

Tamesha L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARMAND E.  |  Overall Experience 
Rating:
4.0

Michelle was very helpful and very friendly. Thanks a lot.. Alexei

Alaxei K.  |  First Impressions 
Rating:
2.0

When we first arrived, we were told our storage locker was at another address completely (incorrect). Multiple times when we visited our storage locker we had to ask staff to move their car as it was blocking the loading door. 4 days prior to my storage unit expiring, I called their office, told the man who answered the phone that i would like to extend for another month, and he took my credit card number. A week later a woman called me and said my payment was overdue, and threatening me with late fees and lien fees etc etc. It turns out the man had only processed "the insurance owing on the first month" (~$10). I had been told upon original check in that this was included in my first free month. When the woman processed my 2and month rental payment, she charged me 2 lots of insurance. ******I would like 1 of these refunded please******

Curtis B.  |  Overall Experience 
Rating:
5.0

Thank you for the Great service -

Walter P.  |  First Impressions 
No reviews have been submitted for this location.

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