Customer Reviews for U-Haul of North Miami

2359 reviews

12865 NW 7th Ave   North Miami, FL 33168
(@ 129th St Nw)

(305) 685-8316

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(305) 685-8316

12865 NW 7th Ave
North Miami, FL 33168
(@ 129th St Nw)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The young lady staffing the location is one of the best customer service people I have ever encountered. She is very hard working, pleasant, knowledgeable, considerate, and capable. U-Haul has found the top 1% of all employees that are in her field.

WILLIAM R D. 
Rating:
5.0

Customer did not leave a comment.

Henrius A. 
Rating:
4.0

Good location to rent from.

Bennie F. 
Rating:
5.0

Nothing. Customer Service was Excellent

KATINA C. 
Rating:
5.0

A+++++ service!!!! I have to say that the service from both Virtue and Anthony was superb. They were attentive, helpful, friendly, quick and super knowledgeable about the equipment. I will definitely use Uhaul again, especially this store.

Audrey B. 
Rating:
4.0

I wish I was refunded something being that I didn't use the vehicle fir the full 24 hours

Wisler T. 
Rating:
5.0

Customer did not leave a comment.

Naudia T. 
Rating:
4.0

Customer did not leave a comment.

richard H. 
Rating:
5.0

can't complain

benneto B. 
Rating:
4.0

Customer did not leave a comment.

Victor A. 
Rating:
1.0

The gas was below the mark and when I told the person they said to do it online and when I did it to the link on my phone the link told me something negative. When I arrived I told the person and they said there's nothing they can do people tell him that all the time. He said I was going to be charged 4 their mistake for not accurately checking in the truck and I had to pay this sucks I feel like I got ripped off by U-Haul

EVERALD M. 
Rating:
1.0

I have the dolly in the back of the van , they take it and they tell me to pay 40 $ cash

Jeffrey O. 
Rating:
1.0

The customer service if the worse. They don't value their customers. The manger is worse then his staff. The not professional at all. My reason being on 2 different incident I have had problems with them. Last month I waited in the store over an hour in a half. The manager Jean gave me a hard time. About the cover when other people after me wasn't be ask did they wanted cover by another staff member. On this Saturday 4-3-21 . I was never at did I wanted cover after returning the van. I notices I had been charged. I tried to resolve the matter in the store. I got no help. Also before I arrive I got a text agreement. With the van was turn in at 9:00 am that I use 200 miles & and 1.extra day. And stated the van had to be return back . On my contract it stated half full. . Also the had charge my card when the van had not been turn in. After calling customer service 3x . One staff member reach out to the manager Gene he stated he would ask his staff did he offer me cover. That's would be the only way he would remove the cover. My response was you think he going to admit his errors. Also no one could tell me who had check the van in that morning. When I bring the van back about 1:45 which it wasn't due until 5:30. But on my 3rd attempt. Mr Kevin Prevatt from E-Customer Service was very professional doing his job. He listen to my concerns and resolve my issues. He value me as a customer. Once again thank you Kevin for you help. Keep up the good work. Zina Tresvant

zina T. 
Rating:
5.0

Bert was a experience and very friendly plus understanding. You have a great employee

Maria M. 
Rating:
5.0

Customer did not leave a comment.

Joel F. 
Rating:
5.0

Customer did not leave a comment.

Ariel S. 
Rating:
1.0

The store reps are very disrespectful I would never rent from that location again the young lady act as if I was borrowing the pick up truck and I am sure I Paid for it the service is shit

Mario W. 
Rating:
5.0

Customer did not leave a comment.

Tara T. 
Rating:
4.0

Customer did not leave a comment.

WILKENS J. 
Rating:
5.0

Service was fast, friendly and the experience was personalize so, I believed that whatever you are doing to keep your employee happy so they can take care of your customers so the customers can bring back their business and recommend more business to your company please continue. I don't remember the young lady at the register and the gentleman that was tanking care of the trucks but, they were super helpful and gives friendly service. Thank you

patric P. 
Rating:
3.0

Truck was given with check engine light on.

Jonathan S. 
Rating:
1.0

The customer service was terrible. The gentleman that check me was very rude & disrespectful. I would NEVER recommend this location to ANYONE!

WEALTH S. 
Rating:
5.0

Customer did not leave a comment.

Sergio L. 
Rating:
1.0

My keys were not available at my pick up time. I used the the mobile app for my appointment. I had to wait a hour later until the store opened to receive my keys. This is unacceptable

Shakandra M. 
Rating:
3.0

Customer did not leave a comment.

NORBERT V. 
Rating:
5.0

Good service

Jean D. 
Rating:
5.0

Staff is very friendly ❤️

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Giovonti M. 
Rating:
3.0

n/a

Daniel Y. 
Rating:
5.0

Staff was awesome. All very knowledgeable and friendly.

Allan M. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Jean and the star are parking witt the customers well some customers dont deserve the respectivos that they get keep up the goodwork

Regina B. 
Rating:
3.0

Customer did not leave a comment.

Ahaz W. 
Rating:
5.0

Customer did not leave a comment.

WALLACE S. 
Rating:
1.0

Location provided a poorly maintained product and then charged me an additional fee during drop off due to the condition of the product.

Gersch S. 
Rating:
5.0

Customer did not leave a comment.

KATRINA S. 
Rating:
5.0

Good service

Ervens F. 
Rating:
1.0

Customer service isbhorrible. The app was not working..i expressed this to them, took a picture of the correct mikeage before i left, complained to them as well about the issue..and they still did not want ro verifu the correct mileage and overcharge me.

Sedny F. 
Rating:
5.0

Good

Emmanuel P. 
Rating:
1.0

You can mark parking correctly as well as train employees not to call the police when no crime has been committed. Handicap parking can not be removed because you need to park your vehicles.

Dwan H. 
Rating:
1.0

Same as above.

Joel O. 
Rating:
1.0

I was charged for 2 day when I only had the truck for 1 day the receipt was all incorrect

Jonel G. 
Rating:
1.0

Staff does not go out to check mileage and gas. They tell you to take picture in the app and then at return tell you that the picture was not accepted, but the pictures are loaded in the app. I will be contacting store manager and corporate. This is unacceptable every vehicle mileage and gas is checked when returned. There is no way they know the exact amount of gas and not mileage.cheating customers

Charles T. 
Rating:
5.0

Excellent! Excellent! My receipt was not email as was promised. Darl2ewcii@gmail.com. Thanks.

Enos D. 
Rating:
1.0

This location is extremely lazy. I was overcharged because they didn't want to log the truck in in. So I was hit with a $20 dollar late. Stating I came back the next day which was false. Im still waiting on my refund for late charges and a dolly I didnt use.

Victoria S. 
Rating:
1.0

When I got my truck the gas and the mileage was not Correct. Thankfully with the help of Ms. Yanira Thomas I was able to take a picture using the uhaul app which showed that the mileage was incorrect and the the gas tank was not on full but just a bit over the halfway mark. Unfortunately upon return the changes were not uploaded to the uhaul app and also I was not able to retrieve the photos because the app will not let back in to see the photos due to app not letting me back to review. At this point the “manager and employees “ were not helpful at all and very unprofessional which at this point I had to contact costumer service name Mike which by the way was very helpful and professional to try and fix the incorrect information for the gas and mileage. The manager did not want to hear Mike or help with the correction which at this point 2 hours have gone by and at the end he OVERCHARGED ME WITH A BILL 176.76 which should have been no more than 80 to 90 dollars for service rendered. I WILL NOT RECOMMENDED TGIS UHAUL TO ANYONE AT ANY TIME NOT EVEN FREE!! Pending claim for CORRECTION!!

javier S. 
Rating:
5.0

My experience was quick easy and hassle free

Pamela S. 
Rating:
1.0

They give me a hard time they would not take my Apple master credit card I had to call Corpratr 3 times on them I was getting wet when I was driving it the key don't work in the driver side door very bad experience very bad iam sad as I was driving the u hall box truck on Sunday it was raining the rain water was coming in from the roof wetting me my wife and my grand baby why would u hall rent a vehicle in that state of mind also I had to enter the box truck from the passenger side door every time when it was lock be of the keys not working in the driver side door and also when I put the keys in the ignition it don't work unless you play whit the keys for a long period of time to get it to turn to start up if this was in a white Nabor hood we would never have this problem the next time that I have to rent a u hall I am going to a white Naber hood my credit score is above 823 and I didn't have to go through wat I went through with my family I also call Apple credit card while I was there on speaker phone to let the u hall people know that it was a real Apple credit card and still the manager tell him employee that they cannot take my Apple credit card because it looks like a gift card I asked them to swipe my Apple credit card more then 7 times and they just give me a hard time after going back and forth with them for over 30 minutes I called Corporate and they rent the u hall box truck for me with me using the same Apple credit card that they say that can't take very Sad some one need to get fired because of this I also have pictures and videos that iam going to Email to corporate my Doughtor work for u hall some one needs to contact me about this matter I have been renting from u hall for over 25 years and never had a problem until now my phone number is 954-559-9932 Sean

SEAN D. 
Rating:
5.0

Great location! Was the only location in my area that had ANY trucks available to rent when I needed it. Highly recommend them!

SHANE M. 
Rating:
5.0

My rental was still in the back not ready yet but the representative at the counter was very kind and courteous and got my rental ready. Customer service was great.

doris S. 
Rating:
5.0

Customer did not leave a comment.

Evens L. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Alex D. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY S. 
Rating:
4.0

Customer did not leave a comment.

Derek M. 
Rating:
1.0

Be CLEAR about how to return a vehicle. REPEAT it multiple times and ask the client if they understand that how ya should do it. I was charged fees for following the Uhaul agent instructions. "I Called " Uhaul, HE gave me the address to drop off location and told me to put the key in the drop box. Then when i got there to pick up my deposit they told me i was getting 14.00 and immediately i said oh no um not, it's suppose to be100. after waiting for all of a hour for resolution through multiple phone conversations bout MY money i only got 78.00 and some change of my deposit back. I feel like Uhaul ripped me off. I called them at Uhaul and ask about a night time drop off cuz i couldn't keep truck because they would've towed their truck. I was given a drop off location address and told it was 4 miles from my location and to put the key in box which i did, and we left. The rep never told me you have to call back. So it's a excuse for them to take people money. Then they talking bout sending me a check once they review the situation. I didn't pay for the truck in a check. Beware people call back just to cover your backside, Um pissed. I had to work and save my money to cover my move, and for them NOT to give me a full refund sucks. The truck was there for 2 days parked and they had the key. Um disabled and i was in tremendous pain. I had no choice but to get some rest. Tisk tisk tisk, Bad Uhaul. I want my money back in CASH just like i gave it to them.

verndina W. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL A. 
Rating:
2.0

The store manager called me a liar and said that the agreement that I entered into over the phone with uhaul did not exist and charged me $300+ more than what I was quoted. I have already contacted customer service and if they cannot fix the issue, I will be disputing the charge with my credit card company. The main issue was that no receipt was sent from my phone conversation to back up my claim. But the store manager should not have called me a liar and been very rude upon returning the vehicle.

Casey F. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
4.0

Trucks are very old and sound like Tanks. I would rent elsewhere but they were sold out of their trucks. Pricing of mileage was way more than I have every paid for the same sizes truck from Budget or Penske. I have rented 4 trucks in the last two months and only the pickups were new or on the newer sided. Really need to invest in new trucks and not keep them in service for so long.

Kevin B. 
Rating:
1.0

I needed to rent a truck for less than 1 HR. My total mileage was less than 6 . I had reserved the truck, and opted out of the insurance. When I arrived, they would not let me rent the truck unless I took a $20/day insurance policy. That was not in the reservation that I made online. I feel duped. If the insurance is mandatory, then you cannot advertise a $29/day rate, when it is impossible to rent the vehicle for only $29/day. I want to be credited for the $20 insurance.

David S. 
Rating:
1.0

Customer did not leave a comment.

Emily C. 
Rating:
5.0

Customer did not leave a comment.

Bonnie N. 
Rating:
4.0

Not all requested equipment in the truck. Check engine light on.

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

WALLACE S. 
Rating:
4.0

Customer did not leave a comment.

JOHN Y. 
Rating:
5.0

My original reservation was for a different location (one much closer to my home) and wasn't notified that U-Haul had changed my location based upon vehicle type. Apparently the location near me doesn't have pick-up trucks. The staff said I should have been notified, but I wasn't. This resulted in me walking 3 miles down the road since my neighbor had already dropped me off and went back home. This has noting to do with the crew at either location.

Robert B. 
Rating:
5.0

It was a great experience. I was able to easily expend my contract without any issues

Hobes M. 
Rating:
5.0

Customer did not leave a comment.

Konata S. 
Rating:
5.0

The employees were very helpful, professional and seemed genuinely concerned about providing me with what I needed.

Cheryl C. 
Rating:
5.0

Jean Leon Vonnie and the crew are very helpful thanks and keep us your loyal customers coming back happy holidays

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

Gal N. 
Rating:
4.0

Customer did not leave a comment.

Valerie M. 
Rating:
1.0

more honestly with the customers. Equipment should be clean and disinfected to help prevent the spreads of COVID19 like the cdc requires for business and damage to property like scratches due to dirty and rocks inside the trailer . Really disappointed at the service provided, i have been using u-haul for years now and never experience anything like this.

juan S. 
Rating:
5.0

Customer did not leave a comment.

Keny D. 
Rating:
1.0

Customer did not leave a comment.

Johnny W. 
Rating:
1.0

The crew member need to recycle.

Abdel G. 
Rating:
4.0

They forgot my moving pads but didn't charge me Very fast and friendly service. I will be back!!!

Hannah B. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

LaTasha B. 
Rating:
1.0

I was overcharged and the manager still not being helpful

JORDACH J. 
Rating:
5.0

Customer did not leave a comment.

Anite D. 
Rating:
5.0

Customer did not leave a comment.

Todd G. 
Rating:
5.0

Nothing

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

patricia H. 
Rating:
5.0

Great customer service

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
1.0

Terrible customer service! Got yelled at for pulling into the equipment return line accidentally. Then, the very rude lady who was taking care of our rerun was on her phone on a personal phone call and when we approached her, she yelled at us when we asked her for the discount ad posted in the back of the truck. Overall, rude customer service.

Hugo M. 
Rating:
4.0

Still Waiting for the return if my deposit

Timothy B. 
Rating:
5.0

I think the rep's are doing a great job. This location is a very busy place thanks JEAN AND YOUR STAFF keep the great work

Regina B. 
Rating:
5.0

Customer did not leave a comment.

Dochelet V. 
Rating:
5.0

Customer did not leave a comment.

Mauricio A. 
Rating:
5.0

Customer did not leave a comment.

Efrem G. 
Rating:
4.0

Customer did not leave a comment.

Virgilio A. 
Rating:
5.0

No improvement needed...You guys were Fantastic.

Margo D. 
Rating:
3.0

TERRIBLE CUSTOMER SERVICE , RENTAL NEEDED AIR IN TIRE AND I HAAD TO DO THAT MY SELF ???

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Ricardo C. 
Rating:
5.0

get new trucks. I had an issue leaving Boynton Beach. the gas cap was broken wouldn't come off. I had to get the cap off by any means. Drove back to Miami with the vehicle running at 50%. Made it to Miami at just before 5am. Not a good experience. Alex

Alexander D. 
Rating:
5.0

U-haul reps did a tremendous job on assisting me with the best offer for my needs.

Gloria E. 
No reviews have been submitted for this location.

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