Customer did not leave a comment.Regina B.
Customer Reviews for U-Haul of North Miami
North Miami, FL 33168
(@ 129th St Nw)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.carla A.
I found the site very cleanSonia C.
This will be my go-to location for my future U-haul rentalsVicky R.
Rented a motorcycle trailer, tires were badly worn, could not get them to replace them. It was a stressful trip constantly worrying about tire blowout!😕Fataab A.
Customer did not leave a comment.LeAndra F.
Poot customer service - new rates are trickyRoberto O.
Customer did not leave a comment.Ammoura I.
Be more transparent, crews need more training how to deal with customers, charge for 2 days rental when I only have the truck for less than 3 hours. Jean the manager and Sandra are greatBrahms J.
Customer did not leave a comment.Renier S.
Customer did not leave a comment.Scott P.
Bertram and Jean are both dishonest employees. I drove 10 miles in a truck filled it with gas - put $10 dollars or gas and they charged me fees for gas. They put 2 days and 2 charges for rental insurance and for rental for one day of rental truck. Never been treated with so much dishonesty and disrespect. Police needed to be called onsite to obtain a copy of my contract which was incorrect. I would like a call back from a manager in corporate headquarters to discuss the situation in further detail. Phone: 786-547-4644Jonathan P.
Customer did not leave a comment.Zina J.
Customer did not leave a comment.Soyica M.
Nothing, they were flawless! 👍🏾👍🏾vincent P.
Customer did not leave a comment.Megan W.
Customer did not leave a comment.John P.
Idk his name but he was rude and acted like we were dumb.Jocelyn S.
Customer did not leave a comment.Tiffany H.
Customer did not leave a comment.Waquel J.
Two things bother me: First, the assistand force me to buy an Insurance, that was new for me because on the last U-haul I rent I didn't have to. @nd, the Mr that receive the truck was not easygoing at all.Cristian M.
Jean and the crew great customer serviceRegina B.
To check mileage before renting equipment although it was off by a little I just felt I should not have had to check it and it wasn't current I was in a rush and should've bought it to there attention other than that I had no issue with serviceSibyl A.
EXCELLENT to All the ladies working at this store branch 👏👏🤷â€â™‚ï¸FERNANDO K.
This location should be closed down and the GM Jeanwilkens needs to go back to customer service 101 school. He was absolutely zero help when the lock box combo would not open when trying to pick up a truck with ride share. Don't use this service at this location.Thomas B.
Great job and they were also very professional!!Evan B.
Customer did not leave a comment.keyon J.
The staff does not explain anything in regards to previous damage to the truck so you have to figure out this,also they do not explain where to return the vehicle,There are no sign ,They know because they work there, but they need a better attitude !Martin C.
Customer did not leave a comment.Scott P.
Arrived 15 minutes late. They said the brake lights weren't working and they had a guy bringing another trailer back from another location. They said 10 minutes. 45 minutes later it finally came. I had done the check-in the previous night with my license and paid in full. He wasted more of my time doing it all again. Poor service.Christopher V.
Matthew was pleasant and professional. Make sure we understood and were aware of all necessary instructions. Arrived early. Vehicle was ready and waiting. Would definitely recommend this location.VictoryWendell T.
Customer did not leave a comment.LATALIA B.
Customer did not leave a comment.Lucas M.
Most times I rent from this location I am overcharged. The equipment is usually clean but they all run raggedy and burns excessive fuel.Walter L.
The vehicle, a van, got terrible gas mileage, Less than 9 miles a gallon. Your 79 cents a mile plus 51 cents a mile for gas makes a $19.95 rental a bad deal.Allen C.
Was charged for a dolly and didn't receive it. came to return 10 minutes late and was charged two extra daysSkyia P.
There was a dispute regarding the mileage on vehicle return. Had to put more gas in vehicle because the instrument used to determine mileage was inaccurate. I ended up paying to almost filling up the vehicle with more gas. What a rip off.Cornelius E.
Customer did not leave a comment.GLORIA R.
It was the worst experience in recent times, and I have been renting vans in different Uhal locations; but in this place it was really awful. I picked up the van at 1:43 Saturday 07.09. I was at North Miami facility at 7:48 pm the same Saturday, my contract expired at 9:00 pm at night. My car was parked inside the parking lot, I didn't know that that place wasn't for customer parking, they didn't tell me. Having my car inside the locked parking I was not able to get home, so I contacted your Customer Service and Jorge managed to extend the reservation until Sunday 9:00 am. Then I went back home in the van, thinking that with the reservation extended until Sunday wont be a problem. I showed up at 9:00 in the morning and I was charged with an additional $20 for insurance and $20 more for having had a day extra the van that is not the case. Since Sunday morning I have tried on several occasions to communicate with the manager, I was told he was not present, by phone they told me that he could not assist me. Today I called at 9:00 in the morning, one person attended me very well, but it did not put me to the manager either. Why the customer service helped extending the reservation then? I did not extend the reservation because I needed the van I extended the reservation because I had no way to return home. it was that or go back in Uber and the next day return in Uber to get my car. They should tell people that this is not a parking lot for customers and if it were they should tell clients that they close it after hours, otherwise I would never have left my car there. What I am claiming in this letter is that I be reimbursed for the unjustified $40 that they made me pay. I hope that soneobe from the company contact me at 561-343-3778. Sincerely Maria F GarciaMariaFernanda G.
It takes too long to get a rental. Printers don't work Conputer freezing. I should be able to book it on The app and have someone hook up the trailer and then leave but the whole ordeal takes almost an hour even when I book on the appNathan M.
Good serviceFRITZ V.
The employee who was verifying the trucks and handing the keys to customers is such a nasty, rude guy. He was rude to other customers and screamed over me when I returned the truck. Most importantly, I was over charged for insurance when I expressly denied the insurance to the employee and she also over charge me for mileage that I did not put on the truck. I went back and requested my refund, they told me to call but that number has a long hold.Coutchard P.
Customer did not leave a comment.BONNIE A.
This placed was a relocation from our original pick-up we have previously Selected made us loose over 2 hours of our original pick up time . Truck was four open with no keys . Store was closed . Kept on calling the number I was provided and the business was simply closed for no reason after having this scheduled days In advance . Made me waste time I did not have . Waiting around till someone were to show up and no one did . Called the customer service phone number and I was told I was granted a $50 credit due to the inconvenienced I had during my first pick-up . Still have not heard from anyone on your team about this . Here is my email and phone number Michael.firstname.lastname@example.org (954) 397-0512 looking forward to hearing from you on this ThanksMichael K.
I I think they need to be more polite â€¦.!WILGENS J.
Great service! A++ANDRES S.
They gave me a truck that was all over the place. Had steering wheel problems. I almost got into accident. Don't recommend U-Haul. Will file a complaint with bbbMikhail A.
Excellent service, cordial peopleEdgar C.
Provide clean vans with no odor or roaches and give me my money back because now I have to spend money to get these bugs out of my house!Adriane M.
zero zero customer service....no organization. the place had a nasty smell and the owner runs away from customers leaving employee to take care of everyone! horrible experiencejean N.
Customer did not leave a comment.John P.
Customer did not leave a comment.Parice H.
Customer did not leave a comment.Kristina R.
Customer did not leave a comment.Linda M.
Customer did not leave a comment.MONIQUE J.
Customer did not leave a comment.Mitchaell A.
The truck was roach infested and had a nasty, strong chemical smell. Also, I have another complaint but I will keep that one to myself. SMH, idk wtf is wrong with people!!!!!!Joy J.
Speed up the vehicle pick up processAlwyn M.
The worse part....they give you an amount when pick up but when you return....they hike up the price....return two hours late and a couple of miles over and they charge almost half of what I pay for two days....last time I rent at uhaul....Carlos M.
Hello upon returning the equipment I was made to pay for an equipment that wasn't on the truck at the time I rented after it was verified by the renter I bill was $277 for less the 80 miles .I think it's very unfair I use u haul service once every month for almost a month and I go the same place every time and the bill is around $140. If you can look into this matter it'll be greatly appreciatedFrantz A.
Customer did not leave a comment.STEPHANIE P.
Customer did not leave a comment.Porfirio H.
Customer did not leave a comment.TIRSO S.
Customer did not leave a comment.Leeberry P.
This location does an amazing job and the customer service is great however uhual policy is unacceptable if your a few minutes late or anything such as having technical difficulties returning the equipment after hours you will still be charged an extra day and an extra day of insurance even though you do not use the truck this is scammish and is in the companies best interest not the consumer because why make someone pay insurance and an entire days rental for a parked truck total greedLakenya L.
Excellent serviceJEREMIAH F.
You already have itFREDDY D.
Great serviceLEVENSAINT P.
Customer did not leave a comment.HOPE B.
Very unprofessional. soliciting funds to lower price not very helpfulDAWN Y.
Customer did not leave a comment.Mayte C.
The wait time on the phone at 163rd St was extra long then the last associate hung up. Thank goodness your Associate on 128th street was very helpful and friendly. I will go there again. Larry at 163rd Street was helpful, the lady clerk on 163rd Street kept me on hold for over 26mins. When she did pick up, it was 2-3secs before I could pick up, she hung up on me.Jaqueline R.
Customer did not leave a comment.Dequan F.
Stopped to OVER CHARGED your customersGASKY H.
Customer did not leave a comment.Kylen M.
Customer did not leave a comment.sergio G.
Customer service could be better.Millie G.
Customer did not leave a comment.Estefania G.
Customer did not leave a comment.Widlyne B.
Customer did not leave a comment.Veronica L.
Customer did not leave a comment.Heidy R.
Reserved 5'x8' AV. The third time the location did not have the trailer available! This North Miami Beach location use to have the same problem years ago. Now we are back to the same old problem! Why not stock up on items in demand!? Very disappointing, not speaking of the inconveniences caused to your customers!George F.
â€¦ reservation vs scheduling is confusing, with reservations, customers can be told that others have reserved prior to other reservations or any other excuse thereafter; however, with scheduling, customers aren't subject to excuses, stick to one or the other!CARLOS R.
Customer did not leave a comment.Rick F.
Everything is goodDennis J.
Customer did not leave a comment.Daiquette S.
The van had roaches in it. We discovered this only when we went to pick up our boxes of frozen food from GFS. When we started unloading the van the riches were all over. When we returned the van to the location the guy checking us back in said thank you for telling me because he had been trying to track down the previous renter who left a ton of food in the van. We spoke with the manager at the location who refused to do anything. I've disputed the charge with my credit card company. This location is horrible and the manger is Ill equipped at best. He really needs to be terminated.Nakia B.
Customer did not leave a comment.karmbir B.
Customer did not leave a comment.dora M.
The employees over there do not help customers.JAMES M.
Excelent service.Francisco V.
Staff seemed angry that I dropped off a large truck at their small location. Counter staff seemed the angriest of allMike E.
Very poor customer service. Equipment wasn't clean. They don't even go outside to take a walk with you th show you your truck. Y when I did my rental the guy just gave me the key and told me that's the truck number on the key. He says he would send me a link so I can check and verify any damages,mileage, and gas. I spent 5 minutes looking for the truck. It was inside where they keep all the trucks. He didn't even have them drive it to the pick up spot and that's the second I've rented their. Very very poor customer service. They always have the gas where it's not. I had to tell him to come outside and check the gas mark. My phone number wasn't correct I went and have them change it, and they didn't even do that. It's ridiculous to have people treat customers that way. Never again will I go there.cathy P.
They are very professionalisms. Thank you!carl J.
Customer did not leave a comment.Djivon P.
Customer did not leave a comment.marquisha M.
Put up a return rental sign where its visible for your customers. Instead of havibg the custmer to come inside of the office and wait in line for about 10 minutes in and then having the person s go back outside to park the Van in a parking space is very unprofessional..karen K.
Excellent serviceJEREMIAH F.
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