Customer Reviews for U-Haul of North Miami

2,679 reviews

12865 NW 7th Ave   North Miami, FL 33168
(@ 129th St Nw)

(305) 685-8316

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(305) 685-8316

12865 NW 7th Ave
North Miami, FL 33168
(@ 129th St Nw)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

They gave me a truck that was all over the place. Had steering wheel problems. I almost got into accident. Don't recommend U-Haul. Will file a complaint with bbb

Mikhail A. 
Rating:
5.0

Excellent service, cordial people

Edgar C. 
Rating:
3.0

Provide clean vans with no odor or roaches and give me my money back because now I have to spend money to get these bugs out of my house!

Adriane M. 
Rating:
1.0

zero zero customer service....no organization. the place had a nasty smell and the owner runs away from customers leaving employee to take care of everyone! horrible experience

jean N. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Parice H. 
Rating:
5.0

Customer did not leave a comment.

Kristina R. 
Rating:
3.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE J. 
Rating:
5.0

Customer did not leave a comment.

Mitchaell A. 
Rating:
1.0

The truck was roach infested and had a nasty, strong chemical smell. Also, I have another complaint but I will keep that one to myself. SMH, idk wtf is wrong with people!!!!!!

Joy J. 
Rating:
5.0

Speed up the vehicle pick up process

Alwyn M. 
Rating:
1.0

The worse part....they give you an amount when pick up but when you return....they hike up the price....return two hours late and a couple of miles over and they charge almost half of what I pay for two days....last time I rent at uhaul....

Carlos M. 
Rating:
4.0

n/a

Gerda P. 
Rating:
1.0

Hello upon returning the equipment I was made to pay for an equipment that wasn't on the truck at the time I rented after it was verified by the renter I bill was $277 for less the 80 miles .I think it's very unfair I use u haul service once every month for almost a month and I go the same place every time and the bill is around $140. If you can look into this matter it'll be greatly appreciated

Frantz A. 
Rating:
4.0

Ok

Marietta L. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE P. 
Rating:
5.0

Customer did not leave a comment.

Porfirio H. 
Rating:
5.0

Customer did not leave a comment.

TIRSO S. 
Rating:
5.0

Customer did not leave a comment.

Leeberry P. 
Rating:
5.0

This location does an amazing job and the customer service is great however uhual policy is unacceptable if your a few minutes late or anything such as having technical difficulties returning the equipment after hours you will still be charged an extra day and an extra day of insurance even though you do not use the truck this is scammish and is in the companies best interest not the consumer because why make someone pay insurance and an entire days rental for a parked truck total greed

Lakenya L. 
Rating:
5.0

Excellent service

JEREMIAH F. 
Rating:
5.0

You already have it

FREDDY D. 
Rating:
5.0

Great service

LEVENSAINT P. 
Rating:
5.0

Customer did not leave a comment.

HOPE B. 
Rating:
1.0

Very unprofessional. soliciting funds to lower price not very helpful

DAWN Y. 
Rating:
5.0

Customer did not leave a comment.

Mayte C. 
Rating:
4.0

The wait time on the phone at 163rd St was extra long then the last associate hung up. Thank goodness your Associate on 128th street was very helpful and friendly. I will go there again. Larry at 163rd Street was helpful, the lady clerk on 163rd Street kept me on hold for over 26mins. When she did pick up, it was 2-3secs before I could pick up, she hung up on me.

Jaqueline R. 
Rating:
5.0

Customer did not leave a comment.

Dequan F. 
Rating:
1.0

Stopped to OVER CHARGED your customers

GASKY H. 
Rating:
3.0

Customer did not leave a comment.

Kylen M. 
Rating:
5.0

Customer did not leave a comment.

sergio G. 
Rating:
4.0

Customer service could be better.

Millie G. 
Rating:
5.0

Customer did not leave a comment.

Estefania G. 
Rating:
5.0

Customer did not leave a comment.

Widlyne B. 
Rating:
4.0

Customer did not leave a comment.

Veronica L. 
Rating:
5.0

Customer did not leave a comment.

Heidy R. 
Rating:
1.0

Reserved 5'x8' AV. The third time the location did not have the trailer available! This North Miami Beach location use to have the same problem years ago. Now we are back to the same old problem! Why not stock up on items in demand!? Very disappointing, not speaking of the inconveniences caused to your customers!

George F. 
Rating:
4.0

… reservation vs scheduling is confusing, with reservations, customers can be told that others have reserved prior to other reservations or any other excuse thereafter; however, with scheduling, customers aren't subject to excuses, stick to one or the other!

CARLOS R. 
Rating:
4.0

Customer did not leave a comment.

Rick F. 
Rating:
4.0

Everything is good

Dennis J. 
Rating:
5.0

Customer did not leave a comment.

Daiquette S. 
Rating:
1.0

The van had roaches in it. We discovered this only when we went to pick up our boxes of frozen food from GFS. When we started unloading the van the riches were all over. When we returned the van to the location the guy checking us back in said thank you for telling me because he had been trying to track down the previous renter who left a ton of food in the van. We spoke with the manager at the location who refused to do anything. I've disputed the charge with my credit card company. This location is horrible and the manger is Ill equipped at best. He really needs to be terminated.

Nakia B. 
Rating:
5.0

Customer did not leave a comment.

karmbir B. 
Rating:
5.0

Customer did not leave a comment.

dora M. 
Rating:
1.0

The employees over there do not help customers.

JAMES M. 
Rating:
5.0

Excelent service.

Francisco V. 
Rating:
2.0

Staff seemed angry that I dropped off a large truck at their small location. Counter staff seemed the angriest of all

Mike E. 
Rating:
1.0

Very poor customer service. Equipment wasn't clean. They don't even go outside to take a walk with you th show you your truck. Y when I did my rental the guy just gave me the key and told me that's the truck number on the key. He says he would send me a link so I can check and verify any damages,mileage, and gas. I spent 5 minutes looking for the truck. It was inside where they keep all the trucks. He didn't even have them drive it to the pick up spot and that's the second I've rented their. Very very poor customer service. They always have the gas where it's not. I had to tell him to come outside and check the gas mark. My phone number wasn't correct I went and have them change it, and they didn't even do that. It's ridiculous to have people treat customers that way. Never again will I go there.

cathy P. 
Rating:
5.0

They are very professionalisms. Thank you!

carl J. 
Rating:
5.0

Customer did not leave a comment.

Djivon P. 
Rating:
5.0

Customer did not leave a comment.

marquisha M. 
Rating:
3.0

Put up a return rental sign where its visible for your customers. Instead of havibg the custmer to come inside of the office and wait in line for about 10 minutes in and then having the person s go back outside to park the Van in a parking space is very unprofessional..

karen K. 
Rating:
5.0

Excellent service

JEREMIAH F. 
Rating:
4.0

Customer did not leave a comment.

arwelle G. 
Rating:
1.0

The mirror was stuck in a bad position, the back would not close, the truck was old, customer service was terrible, they marked an incorrect amount of fuel in the tank and then overcharged me.

Chiam N. 
Rating:
5.0

Customer did not leave a comment.

MAGDALA J. 
Rating:
5.0

Customer did not leave a comment.

DANITA J. 
Rating:
5.0

Customer did not leave a comment.

Rosemary S. 
Rating:
4.0

The truck had roaches inside on running over dashboard, windshield wipers were in very poor conditions as it was raining and could not see the road. Customer service was great!

Migdalia V. 
Rating:
2.0

No one told me If I was 2 hours late I would get charged for another day. The customer service person should have told me so I could have made a better choice for myself. I am pissed. Will definitely not make that mistake again but I definitely did not feel taken care of as a customer.

DANA D. 
Rating:
5.0

Customer did not leave a comment.

Stevens C. 
Rating:
1.0

Customer did not leave a comment.

Jasmine M. 
Rating:
3.0

Customer did not leave a comment.

Traynna M. 
Rating:
4.0

clean vehicles wil be great, I even found a cockroach inside

Gerardo M. 
Rating:
4.0

Customer did not leave a comment.

Frankie B. 
Rating:
3.0

Extra chargers

Raymundo R. 
Rating:
5.0

Very friendly and respectful staff

Regina B. 
Rating:
5.0

Customer did not leave a comment.

claudisha S. 
Rating:
1.0

No one told that the they wil charge fir dolly attached extra. Fraudulent ways to cheat

WALTER C. 
Rating:
3.0

Truck had a lot of damage. Low tire pressure. Got flat sat on side of road for two hours waiting for roadside service…….

Frankie B. 
Rating:
3.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Corporate Customer should not have to pay $25 for after hours.

hernando E. 
Rating:
1.0

Truck had only 30 miles of gas. Workers were telling me that's my problem

Armando D. 
Rating:
4.0

Very good customer service.

ELDA D. 
Rating:
2.0

Reservation made Tuesday for Wednesday pick up for a 12 pm - 4 pm. time slot. Upon making reservation Tuesday over phone gave employee all pertinent info yet when arrived on Wednesday for pick up had to go thru all over again. Why is the employee allowed to have two phones on counter when working with customers personal information? Should not be allowed. Truck was late, badgered for mileage amount, Why? mileage is noted before leaving and upon return. Isn't the customer allowed to travel as many miles as want within their allotted time frame? Left half hour after scheduled pick up time. Customer service needs improvement'

JOAN C. 
Rating:
2.0

I reserved truck 2 days ago with guarantee confirmed. But there was no my size truck at all. Mobile check in didtn work too.

EVGENY T. 
Rating:
5.0

Great customer service

EMMANUEL C. 
Rating:
4.0

Customer did not leave a comment.

Marketa J. 
Rating:
5.0

Customer did not leave a comment.

Sara D. 
Rating:
4.0

Customer did not leave a comment.

Jose D. 
Rating:
2.0

Staff did not answer the phone was on hold on the phone for 30min and waited another 30min to get the rental in person.

Veronica G. 
Rating:
5.0

I've been there many times and the people working there are always nice, friendly and make their best to help the customer.

Bruno R. 
Rating:
1.0

The passenger door was broken and bent from a previous user so is it truck had a lot of air coming through it and rain. The side mirrors was leaning forward so it was looking at the ground for most of the trip. The door handle was missing from the passenger door. When I contacted the store manager Jean he didn't have a care in the world and said I should have just contacted road side service. They allowed this truck to go out in these conditions was crazy. I didn't realize how bad it was until I was on the road and it was too late to turn back. One of the worst experience ever

JOYCE J. 
Rating:
5.0

Customer did not leave a comment.

PEDRO R. 
Rating:
3.0

The passenger seat was not clean but in general terms the vehicle was acceptable

Carlos C. 
Rating:
5.0

We've had a Corporate Account and used this location for many years. For the most part, we have had GREAT service.

Hernando E. 
Rating:
4.0

good job

JORDAN V. 
Rating:
5.0

Very helpful

SASKIA V. 
Rating:
5.0

Customer did not leave a comment.

Anne H. 
Rating:
5.0

Customer did not leave a comment.

Jorge A. 
Rating:
1.0

Need to train your supervisors not to try and swindle customers out of their money

Ernest P. 
Rating:
4.0

Faster checkout process.

DANIEL H. 
Rating:
4.0

I returned the gas properly as I always do I am not happy with a gas charge

Regina B. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M. 
Rating:
5.0

Customer counter checkin was very pleasant and also at check out the gentlemaen outside was very welcoming Thank you UHAUL North Miami

Tamar D. 
Rating:
5.0

Great!

ROSARIO R. 
Rating:
5.0

Customer did not leave a comment.

JORGE R. 
Rating:
5.0

I've had a lot of bad U-Haul experiences but this location is the best in the area. The young woman who checked me in and out is especially helpful and always has a good attitude.

Lyndsay H. 
Rating:
5.0

Very good service kind and polite very helpful

Margaret W. 
No reviews have been submitted for this location.

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