Customer Reviews for U-Haul of Old Town Scottsdale

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Old Town Scottsdale

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Angela B. on

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Customer service was outstanding!! Especially the evening staff!! Thank you!

Lawrence A. on

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I had a trailer reserved and confirmed to be picked up at 10am. I went to the location and they told me "They Don't Have Any Car Trailers At This Location". That location was 800 N. McClintock Ave. The guy there said I would have to go to another location. A total of 12 miles round trip out of my way. I was told by another uhaul dealer that 800 N McClintock indeed had 2 of those trailers in their yard and they were too lazy to do a hook-up! I will never use or recommend that store to anyone.

Gail V. on

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GENE H. on

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Very helpful and professional. Loved the ability to fill paperwork out on line.

Christopher B. on

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Fu*k your charges for mileage. Dishonest, overpriced, deceptive.

Douglas H. on

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Lower the prices a tad per mile. I understand you have a captive audience but I paid nearly 60.00 for 3.5 hrs, gas, and mileage. I normally don’t shop around due to locations and convenience but I think it’s time to see what other rental outlets can provide.

Janice L. on

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The right side mirror is in a locked position for viewing behind you. I recommend allowing it to move freely for personal adjustment.

Adolfo M. on

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After hours drop off is a scam to charge an extra day and 20 service fee. Corporate doesn't reimburse.

Priscilla B. on

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Irvin G. on

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Rodney S. on

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Martin C. on

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Great help, he was busy as heck but helped us really quickly and demonstrated that we were a priority.

Freddie R. on

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Keep up the great work the two men that assist us on Sunday October 6 were AWESOME. Thanks Freddie & Carroll

Scott S. on

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DAVID H. on

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Rafael L. on

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Nothing made me feel they needed improvement!!!! sounds more like the person writing this survey is asking a question in a way of the expected answer to be negitive complaints over improvement

MARY R. on

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Rodney B. on

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Charles W. on

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Hire more people like your excellent counter man Anthony.

Dawn G. on

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Best experience in 30 yrs of leasing from Uhaaaul. The group of Emplyees as a whole at your Scottsdale store not once but now 3 times stepped up the game... their willingness to be helpful, patient and work as a team to assist me is why I Will Always Lease from you . I am Impressed! Thanks

JASON L. on

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Deborah C. on

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James P. on

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Kenyon C. on

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The truck was clean, mpg was better than expected, and the 24/7 check in is fabulous.

MAYRA G. on

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eric B. on

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JASON LEE W. on

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Anne P. on

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Anne P. on

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Scott C. on

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Great guys at this location

Eugenio M. on

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I have rented a one say truck several times during my recent move and local furniture purchases. Equipment is top rate and staff have been extremely helpful and also remember repeat clients like me. Thanks Team!

shawn S. on

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Kelly S. on

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Nicholas L. on

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Chelsea M. on

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The only issue I had was that I did an after hours return but was not informed of the $20 service fee. When I received my final receipt, I was rather upset with the total amount.

Michael S. on

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Nice experience.

Tony N. on

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Very helpful excellent customer service

JODY C. on

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Robert went out of his way to help us with our two UBoxrs. He was professional and knowledgeable

Michael M. on

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Very friendly and helpful in the Scottsdale location

Seth S. on

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However, Ubox scheduling department was extremely unhelpful.

Kaitlin G. on

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Ben S. on

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Very friendly and helpful from the entire staff , best moving and rental experience I’ve had, highly recommend this location