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Danielle HCustomer Reviews for U-Haul of Old Town Scottsdale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had the pleasure of being helped by Jeanine on my pick up and drop off and she was absolutely delightful. Very attentive and great customer.
Merhawit KEverything was ery good. The people at this location were very friendly and helpful.
jose MI was charged $18.50 for fuel even though I had only gone 8 miles. ????? That is a total ripoff.
Allen HTransaction was quick and service was excellent! Hitch was installed to specification and met expectations!
THAD Lwash the windshield and clean the interior (previous soda/liquid spill on floormat) and one of the moving blankets we rented was all torn up - will say that the staff was excellent, and giving us a discount on the truck due to low fuel was appreciated.
Doug OGood friendly efficient service.
Robert LEverything went good needed it for a emergency and glad it all worked out
Alex PEugene was amazing. I spoke to him several times across my transaction and he got me taken care of quick easy efficiently and with a smile and great attitude. Wonderful person on your staff! Keep up to the great work Eugene!!
Kelly BEasy process, good location, nice assortment of equipment and accessories.
edward tThe woman who helped me at this location was super helpful—she checked me in, and out the next day and made the whole process very easy. Great customer service!
Gina BSuper friendly employees! Clean office and an overall pleasant experience
Locke HThe female employee was fantastic. A real worker!
Frank FEverything was excellent
William YI don't think I could suggest any improvements. The guy was very helpful. Clean office. The van very clean, comfortable and up to date. An all around great experience.
Michelle Nyou can'i improve, it was 1st rate! Friendly. efficient. I've used them before and will do so again. Good job U-Haul..
keith cI have a problem with your policy of returning the vehicle “full”. I drove 35 miles, but when I filled the tank just before returning the vehicle, it took 6.661gallons. What a shock! When I checked the vehicle before leaving, the fuel gage indicated full. When I returned the vehicle, after putting in over 6 gallons, the fuel gage indicated slightly over full. Obviously the vehicle was NOT full when I got it, even thought the gage indicated full. I recommend you implement a procedure to ensure vehicles are full before they are rented out. I ended up spending $26.77 on gas for a 35 mile round trip. Not happy!!!
Cal RExcellent Custer service would pick this location over any other every time
Shar JGood
Tony TThe truck needed an oil change. There was a message displayed in the dashboard screen indicating the truck needed an oil change. The exterior of the truck was very dirty and should have been washed before being made available to rent.
Michelle E😀😀😀😀😀😀😀😀😀
tracy bThe lady working was finishing up a returned vehicle, so I parked directly behind it and proceeded to wait patiently. A minute later, another vehicle pulls up and parks in the lot and then proceeds to wait at the door of the building for it to open ( it was a couple minutes prior to opening time of 7am). After putting away the rental vehicle she had been working on, she went inside to open the building and proceeded to help the customers who arrived after me. I waited 16 minutes for her to help them get their rental and also assist in helping them hook up the trailer. When she finally arrived to me to check in my rental van, it took her less than 2 minutes to finish with me. Her inability to deal with customers in order was extremely unprofessional and unacceptable, not to mention the lack of common sense to understand that checking in a return rental would take less than 2 minutes. I was extremely displeased with this experience. This ranks up there with the time I was held at gunpoint by police because they said my U-Haul van was reported stolen.
Eddie WI was charged for fuel inadvertently I’m sure. Not a lot. But not correct either. I returned it with MORE fuel than when I got it.
robert dWe were very happy that this location had a Car Hauler left on the lot and it allowed us to get back to Vegas when we really needed it.
David Lvery efficient staff
john fTeam was great but I couldn’t drive the van due to a windshield wiper not being properly attached. Severely unsafe with the rain and still got charged for the rental even though we couldn’t even use this rental? Very confusing and honestly a waste of money and time off to deal with.
ZACHARY LI arrived just after closing time and a female staffer took a few extra minutes to help me out. She was friendly and made my rental experience something that will make me choose U-Haul and this location specifically in the future. I wish I would have gotten her name so I could pass it on.
Dan HGreat experience, helpful staff!
Michael SThey have never disappointed or let me down and are extremely helpful
STEVEN EPerfect for our needs!!
Dejaye NThe equipment was just fine but not so clean.
DARYL CNo comment
lorita bJeanine who checked us in was phenomenal! Friendly, patient and informative. I like personal service, you seem to want us all on the App. Less push to the App might be beneficial.
Susann GJeanine (I may have misspelled) was really awesome and helpful.
Ashlee CVery smooth as usual, you have a good thing going on. Go UHaul!
Steven REverything was great! Eugene handled my reservation and made sure I got the truck I needed. And Janine was excellent. Very informative and courteous.
Paul RThe staff was friendly and the cargo van was in great condition. No problems. Easy check in and check out. Will definitely use this location again if I need to rent again.
Jaime HIf you are going to charge $19.95/.69 mi for the vehicles in good condition then rent vehicles that are in bad condition for the same price it makes it easy to feel ripped off. The only consistency was the fact that I was charged for every item I used and every minute I used it, if the location could pay attention to upkeep and customer service I doubt I would have a complaint.
JOSEPH DMy moving plans were canceled. I drove a mile down the street and back and they charged me the full price.
Gregory SAll good!
STEPHEN VI experienced exceptional customer service, as the staff member assisted me before operating hours even started, no recommendations at all.
Donald SThe manager at this location was very friendly and helpful. The staff are also very helpful.
Carl SRobert went out of his way to help us with our two UBoxrs. He was professional and knowledgeable
JODY C | Overall ExperienceVery friendly and helpful in the Scottsdale location
Michael M | Overall ExperienceHowever, Ubox scheduling department was extremely unhelpful.
Seth S | Overall ExperienceN/A
Kaitlin G | Overall ExperienceVery friendly and helpful from the entire staff , best moving and rental experience I’ve had, highly recommend this location
Ben S | Overall Experience