Customer Reviews for U-Haul of Old Town Scottsdale

6,770 reviews

3033 N Scottsdale Rd   Scottsdale, AZ 85251
(1 block N of Thomas on the East side of the road)

(480) 941-0483

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(480) 941-0483

3033 N Scottsdale Rd
Scottsdale, AZ 85251
(1 block N of Thomas on the East side of the road)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

LaMonica H. 
Rating:
5.0

Customer did not leave a comment.

Jon S. 
Rating:
5.0

Customer did not leave a comment.

Dewane B. 
Rating:
5.0

Everyone there was fabulous and the place was spotless.

mahlon Z. 
Rating:
5.0

Customer did not leave a comment.

Katie R. 
Rating:
5.0

U-haul is a fantastic company. It make recanting very easy.

BRYAN R. 
Rating:
5.0

Customer did not leave a comment.

Leonardo G. 
Rating:
5.0

The gentleman that checked in my truck was extremely friendly and helpful. He's a valuable employ.

David Z. 
Rating:
1.0

Shady... Told me I would receive a $25 credit for bringing the tank back to 1/4. I put extra gas in the trunk and was still charged - they never responded to emails regarding the charge. Had to dispute charge on my credit card and they lost a customer.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

sean H. 
Rating:
1.0

Terrible customer service

Angelina N. 
Rating:
5.0

they were great

john E. 
Rating:
4.0

Customer did not leave a comment.

Andria B. 
Rating:
5.0

Thank you for all you did for me.

Ronnie T. 
Rating:
5.0

Very nice employees

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Greatly appreciate the group at this location, super helpful and friendly through the whole process!!

Alex H. 
Rating:
5.0

Customer did not leave a comment.

Eleonora Frances S. 
Rating:
4.0

The location was all right, but leaving the truck at night proved very problematic because of the terrible online interface bugs and powerless online customer service.

Ryan N. 
Rating:
3.0

Equipment was clean but definitely needs better maintenance. Whenever I touched the brakes the truck wanted to pull to the side. Shocks or tires need maintenance, Whenever I hit a bump the truck wanted to pull me to the side and was hard to keep straight. People were great though!

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Basem S. 
Rating:
5.0

Customer did not leave a comment.

Pat L. 
Rating:
5.0

Very efficient pickup process.

Laurel T. 
Rating:
5.0

Great

Monica S. 
Rating:
4.0

Customer did not leave a comment.

Matthew K. 
Rating:
3.0

Customer did not leave a comment.

nancy S. 
Rating:
1.0

I had scheduled for the truck to be picked up close to my son's apartment however, Uhaul changed that to the polar opposite side of Phx/Scottsdale metro area. It took me 40 min to get there vs 5 for the scheduled site. Because of that I could not get ride and had to do the paperwork and come back @ the end of the day all in all 2+ hours was added to my pick up experience .

CHARLES S. 
Rating:
4.0

Customer did not leave a comment.

Emilee S. 
Rating:
5.0

Great customer service

chris F. 
Rating:
5.0

The most efficient uhaul experience I've ever had!

jessica A. 
Rating:
5.0

Absolutely amazing!!! From Makayla in the office to the gentleman who checked in our truck when we were done! No unauthorized charges either like the other location. I will always use this location, in the future! Thank you!

SHEILA B. 
Rating:
5.0

Customer did not leave a comment.

Julia A. 
Rating:
5.0

Customer did not leave a comment.

CHORD Z. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE M. 
Rating:
5.0

Nothing. This was way easier than I expected and if I need another long distance move, U-haul is gonna be my “go to”.

Tanner V. 
Rating:
3.0

Please Honor reservations, do not send people across town to pick up equipment reserved at another location. Could not contact via phone and website is very erratic. Pickup location changed morning of res with no notice

craig F. 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Christine H. 
Rating:
5.0

Checking in and out was fast. Location was convenient. Price was good.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
1.0

upon returning the uhaul back to the location, prior to the deadline of 7pm, the staff asked me to put the keys in the dropbox by the door , which I did. The next morning I had another charge on my card for roughly $50 . I called the location, a manager I'm assuming was out on the phone, and she rudely said "just because you roll in at 7 doesn't mean you are on time.." I was in before 7, it was your staff that told me to put the keys in the dropbox. To be charged for another day because your staff didn't want to process my return is wrong, I should not be penalized for their laziness brian reilly 623-666-3000

Brian R. 
Rating:
5.0

Everything is always available when necessary ahead of time.

John R. 
Rating:
5.0

Customer did not leave a comment.

Pete W. 
Rating:
5.0

Customer did not leave a comment.

Asmae B. 
Rating:
5.0

Drop off was great Daniel there great person and helpful!! Hats off to him!!

Mariann R. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
3.0

Online check in or return did not work at all, which was very inconvenient. Whenever I would click the links provided in the emails, the website would say my session timed out.

Connor M. 
Rating:
5.0

The employees are very helpful.

stuart M. 
Rating:
4.0

Customer did not leave a comment.

NICK S. 
Rating:
5.0

Customer did not leave a comment.

Jason V. 
Rating:
5.0

Customer did not leave a comment.

Mahmoud A. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

Jon B. 
Rating:
4.0

Customer did not leave a comment.

charles S. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Melody J. 
Rating:
1.0

The lady was not very good at communicating with old people.

Rick K. 
Rating:
5.0

Customer did not leave a comment.

Alane L. 
Rating:
5.0

Nothing. Great and quick service.

Matthew M. 
Rating:
4.0

Customer did not leave a comment.

Chris K. 
Rating:
4.0

Customer did not leave a comment.

Shannon S. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Great team members. Great experience.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Stacy K. 
Rating:
4.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

THOMAS V. 
Rating:
5.0

Customer did not leave a comment.

bruce J. 
Rating:
5.0

Customer did not leave a comment.

Tricia H. 
Rating:
5.0

Customer did not leave a comment.

Judith N. 
Rating:
3.0

Customer did not leave a comment.

Mario M. 
Rating:
5.0

Staff made it super easy

KEVIN K. 
Rating:
5.0

Customer did not leave a comment.

Kyle P. 
Rating:
4.0

The gentleman that checked me in also has checked me in before. He is very personable and efficient. He is NOT a robot! He has a personality that is very nice and personable! Give him a raise to keep him! You offer a $100 sign on bonus for a new person… give him$500 to keep this great ambassador! I can only describe him as having many hoop earrings in his ears. I think it's fine that he shows his individualism! Thanks for making my experience great!!!

John S. 
Rating:
5.0

Two associates working at this site gave me excellent pointers for towing a trailer and also how to secure a vehicle on a trailer. Because of their tips, I'm comfortable towing and plan to rent trailers more often.

Charles G. 
Rating:
3.0

The door kept sticking and wouldn't open or shut at times. It was brought to the attention of the employees when returned

Terri B. 
Rating:
1.0

The manager was unfriendly and not helpful

Charlotte B. 
Rating:
5.0

Very friendly and efficient!

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

JEAN B. 
Rating:
3.0

The employees are not very friendly and certainly would prefer that you handle everything online and allow them to be left alone.

Carlos R. 
Rating:
5.0

Friendly staff checked us in

Charlotte B. 
Rating:
5.0

Customer did not leave a comment.

Therese L. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

roger R. 
Rating:
5.0

Customer did not leave a comment.

JAN S. 
Rating:
5.0

The steering wheel was a messed up. Had to have it slanted right to go straight. Also, the “check oil soon” light was on but other then that it was a fine experience

Ian A. 
Rating:
5.0

Customer did not leave a comment.

Angie P. 
Rating:
5.0

The assistant manager Justin was extremely helpful and professional even on a busy day with lots of people coming in and out of the store. He made sure I had the right equipment at the right time and both he and the telephone support person were very accommodating when I had to change my reservation. I had a very good experience with him and would highly recommend.

Caitlin C. 
Rating:
1.0

Absolutely unacceptable. They double charged me for a one day rental. The uhaul had a cracked rear view mirror, which is technically against the law to drive a large vehicle like that on public roads and freeways. I told the lady that was working there and she said don't worry about it they need to fix it. They also gave me the rental truck with the gas tank almost empty. They also said it's the customer‘s responsibility to fill it up with gas when they first get the U-Haul. I called corporate and told them what they said to me and corporate said that is unacceptable behavior. This place is trashier than the worst Walmart. Take your business elsewhere.

Christopher R. 
Rating:
4.0

The scheduler that called multiple times the evening before getting the truck was VERY helpful and she went above and beyond to ensure we had everything we needed. Thank you

RYAN M. 
Rating:
5.0

My actual drop off was south Scottsdale. They were very helpful

Danny D. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

Janice R. 
Rating:
5.0

Customer did not leave a comment.

JULIAN D. 
Rating:
5.0

Customer did not leave a comment.

Charles Y. 
Rating:
5.0

Customer did not leave a comment.

Charles E. 
Rating:
5.0

Employee was very friendly and helpful! Check-out/check-in process was fast and easy. This is my go-to Uhaul location

Ashley Y. 
Rating:
5.0

We r

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn S. 
Rating:
5.0

Robert went out of his way to help us with our two UBoxrs. He was professional and knowledgeable

JODY C.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful in the Scottsdale location

Michael M.  |  Overall Experience 
Rating:
3.0

However, Ubox scheduling department was extremely unhelpful.

Seth S.  |  Overall Experience 
Rating:
2.0

N/A

Kaitlin G.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful from the entire staff , best moving and rental experience I’ve had, highly recommend this location

Ben S.  |  Overall Experience 
No reviews have been submitted for this location.

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