Customer Reviews for U-Haul of Oxnard

4,848 reviews

3020 Saviers Rd   Oxnard, CA 93033
(S of Channel Isl Bl)

(805) 487-2754

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(805) 487-2754

3020 Saviers Rd
Oxnard, CA 93033
(S of Channel Isl Bl)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie G. 
Rating:
5.0

Customer did not leave a comment.

Fernando M. 
Rating:
5.0

Customer did not leave a comment.

Aundrea C. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Janet T. 
Rating:
4.0

Customer did not leave a comment.

Sabrina K. 
Rating:
4.0

I wnet the very same night to deliver my trailer, and I went next day to make sure i did my part to deliver on time but the person sitted there told me to scan a code with my phone to check out but i couldn;t so i asked the customer representative in person if could help me, he said no, i had to do it online...i went from happy for my experience to total disaproval....i wonder if i come back again to deal with this? next time i will consider home depot first...i am sorry. i must say that the Sunday person was excelent, he took the time to make me a contract and guide me...he gets a 10...but the person who told me that the only way to check out was online gets a minus 10, people like that destroy business...

Edgar A. 
Rating:
5.0

Customer did not leave a comment.

Natholy G. 
Rating:
2.0

To pick up the U-Haul as a customer I had to scan a Q-R code to pick up my U-Haul truck. An I did it when I put the order in for the truck. An as for the workers there they just don't care if they have you waiting for a long time

George H. 
Rating:
5.0

Easy to return the equipment and I will rent from from the location next time I need rental equipment.

White R. 
Rating:
4.0

Your online 24/7 app is inconvenient and repetitive. I would just rather deal with a live person if you have to go through the same steps, uploading DL etc, very time consuming and annoying

Wendy M. 
Rating:
5.0

Easy pick up and return. Will use again as needed.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Excellent and friendly service

Annette Z. 
Rating:
5.0

Customer did not leave a comment.

colette W. 
Rating:
4.0

Online check in was a nightmare. Luckily the attendant was there to help but I believe i may have been overcharged??????

Kelly L. 
Rating:
5.0

The trailer I had reserved in Camarillo Ca. a week earlier was not available even though I checked 2 days before and was told no problem. Had to drive to Oxnard Ca. 18 miles away to pick up another trailer.

joseph S. 
Rating:
3.0

I was happy with everything except the forced self check in

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

Heidi S. 
Rating:
4.0

I like customer service and if I can rent and check out with it I would do it. I see how self check out is good but give the customer the option.

Patricia S. 
Rating:
3.0

Stop ripping people off and taking advantage of their situation. Once helpers are hired to load there's not much choice on whether to proceed with the rental or not. YOU KNOW THIS AND TAKE ADVANTAGE. WILL NEVER RECOMMEND YOUR COMPANY.

Maria M. 
Rating:
5.0

Customer did not leave a comment.

Heriberto P. 
Rating:
3.0

The employees seemed to busy to help and just wanted you to check in through the app and leave them alone. Possibly not enough staffing.

Brent K. 
Rating:
1.0

I reserved for Saturday 0800. I hired three guys to pay them per hour. When I arrive, your damn U-Haul shop told me that my reservation is pushed to another shop 5 miles away. When I get to the 2nd shop, they told me to reserve as a new customer and scheduled me for 10:30; after two hours. I finally get the truck with empty fuel. Your customer service told me to fill it out and will be reimbursed later. I put in $100.09 gas and used the truck. They tried to reimburse me a little bit but that is ok. I had a terrible experience in the first shop. They are not good at all. They are a bunch of street boys. Please train them.

kassa K. 
Rating:
5.0

Manager and Sean were awesome. The truck I rented had no gas (almost empty). They said if I returned with a 1/4 tank, they would provide a credit. True to their word they gave a credit for the gas. Great customer service.

Juan R. 
Rating:
5.0

Phillip made the drop off process seamless. He was very friendly, professional, and efficient. He deserves a raise! Thank you U-Haul!

amber M. 
Rating:
4.0

Van smelled like someone smoked in it

Anthony A. 
Rating:
5.0

the only issue i had was when i was picking up the vehicle and dropping it off. the uhaul website was not functioning properl. it would not let me check in when i was returning the truck.

GABRIEL F. 
Rating:
5.0

Customer did not leave a comment.

Bill S. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY G. 
Rating:
1.0

Reservation center and actual loacations don't communicate and expect costumers to take responsability for their own mistakes. Never using or recommending again

Joseph M. 
Rating:
5.0

It was a very good experience. From check in to return quick and easy.

Curtis G. 
Rating:
5.0

Customer did not leave a comment.

Rashad L. 
Rating:
5.0

Customer did not leave a comment.

Phil M. 
Rating:
5.0

Perfect rental...

Steven S. 
Rating:
5.0

Nothing it was great.

Joel J. 
Rating:
5.0

This is not relevant to the Oxnard location, but in case this is my last chance to comment: I initially reserved a uhaul in Ventura for 9:30am. I had to change this over the phone when I showed up to find that not only was there no uhaul there, the location I selected wasn't even open that day. The online kiosk should be aware when locations are closed that day and do more to enforce the location of trucks for mobile pickup orders (I don't know how mobile pickup would've even been possible at this location in Ventura).

Zachary P. 
Rating:
5.0

Customer did not leave a comment.

Todd A. 
Rating:
5.0

Excellent job and customer service.

GEORGE B. 
Rating:
5.0

Customer did not leave a comment.

jaime A. 
Rating:
2.0

Make sure the installer rehangs the exhaust system. I had to do it myself

Glenn M. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Very helpful employees.

Beverly S. 
Rating:
3.0

Customer did not leave a comment.

Marissa C. 
Rating:
5.0

Customer did not leave a comment.

denis S. 
Rating:
5.0

Customer did not leave a comment.

TONY E. 
Rating:
5.0

the personnel there were great!

RICARDO E. 
Rating:
5.0

Customer did not leave a comment.

Randal L. 
Rating:
4.0

Somewhat helpful but not prepared.

JeanMarie H. 
Rating:
5.0

Customer did not leave a comment.

Oliverio A. 
Rating:
5.0

Customer did not leave a comment.

Heriberto D. 
Rating:
5.0

Customer did not leave a comment.

Tim G. 
Rating:
1.0

Customer did not leave a comment.

JUAN J. 
Rating:
4.0

Customer did not leave a comment.

Vincent L. 
Rating:
5.0

I rent a truck every other month I get in and out in a timely manner Excellent service every time Thank you

Robert V. 
Rating:
3.0

It seems like the pickup was used to transport some type of manure and including in the cabin there was a lot of dust from manure, including the smell, I still feeling it in my respiratory system.

Vladimir G. 
Rating:
5.0

Customer did not leave a comment.

Everardo I. 
Rating:
5.0

Customer did not leave a comment.

Mario S. 
Rating:
5.0

Customer did not leave a comment.

Leona B. 
Rating:
5.0

Great customer service!!

Donna M. 
Rating:
2.0

Have the people at the registers help you out instead of pushing for you to do it online and making the customer creat an account!

Marco A G. 
Rating:
5.0

Sean was great!!!

BILL D. 
Rating:
5.0

Customer did not leave a comment.

Robert Q. 
Rating:
4.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

The Oxnard was great with helpful and professional staff who were very nice. But my reservation was for Thousand Oaks and that location had no idea about my reservation and did not have any equipment, so I had to drive two cities away to pick up my reservation, that was very annoying.

Cole W. 
Rating:
5.0

I didn't know I had to put gas. So, maybe informing customers before hand would be cool.

Jesse M. 
Rating:
5.0

My original rental was not available but they were able to get another van for me quickly and smoothly. I've rented vans x3 this past month, My only concern was the van was older and didn't have Bluetooth connection, D-rings in the front cargo area compared to the newer vans: maybe charge a lower fee for older models? Thank you.

JC A. 
Rating:
5.0

Sometimes we found a lot of dog hair on the seats and strong dog odor. 🐕

Antonio M. 
Rating:
5.0

Everything was OK

Juan R. 
Rating:
5.0

Customer did not leave a comment.

Mitchell D. 
Rating:
5.0

The APP the customers have to use to check-out their own truck is just AWFUL! I mean AWEFUL! Who came up with this idea of having customers checking out their own rental? Where is the customer service? The app took me 1-hour and 20 minutes to get a rental truck because the app kept on saying my password was wrong or my username was wrong. The young man, at the counter, who was helping me with my phone ended up giving me the business smart phone to finish the check out. That was 1-hr and 20 minutes of my time that was just wasted at the office for no reason. This is just unacceptable!!!! I am a tech savvy young person and if it took me 1-hr and 20 minutes to rent a truck on an app, how long is it taking other people who are not tech savvy? This needs to stop and Uhaul needs to bring back customer service for the customers. Also, what if I was a disabled person or a 75-80 years old person without a smart phone or not tech savvy? Does that mean Uhaul is going to discriminate against me and not give me a truck rental because I don't have a smart phone and/or not tech savvy? This is a violation of the disability act and ageism? This is just asking for a lawsuit. I hope Uhaul understands where am coming from and I am not being a devil's advocate. Thanks and remained blessed, Dr. Jacques Charles DC, MSN, PHN, RN, LA, LC, LE (310) 650-8435

DrJacquelin C. 
Rating:
5.0

Customer did not leave a comment.

Forrest F. 
Rating:
5.0

Great service

Hector H. 
Rating:
5.0

Nothing has to change, guys we're a pleasure to work with.

Luis G. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

Serafina R. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
4.0

Customer did not leave a comment.

Esther P. 
Rating:
5.0

Thank you for your service

PHILIP Michael H. 
Rating:
5.0

Customer did not leave a comment.

Cesar M. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

My truck was supposed to be ready for pick up before the location opened up. The truck was not there and I had to wait an hour for the location to open while four guys on my clock were waiting. it wasn't an expensive inconvenience. The staff at the location was amazing but I downloaded the app on my phone and double check to make sure everything would be OK with the early check-in and it's not too user-friendly! 24/7 support was no help to me but to offer $50 and no truck. Need a better system to offer after our pick ups!

Adam H. 
Rating:
5.0

Customer did not leave a comment.

frank R. 
Rating:
5.0

No issues,...all went smooth and quick. Great service here every time I've used your svcs. Thanks again till next time.

edward G. 
Rating:
5.0

The manager was professional and courteous, swiftly processing my rental and hooking up the cargo trailer & providing helpful instructions. The same professional and courteous customer service was exhibited by the lady associate who processed my return. Very satisfied as a first time customer.

Ted R. 
Rating:
1.0

I made my reservation based on information provided by a UHaul representative over the phone. The reservation was then moved (by UHaul) to another pickup location 15 miles from the where it was originally confirmed. When I picked up the trailer I found that I was not giving the full information regarding trailer dimensions. I called and spoke with another representative who told me my only Iowa's to return the trailer and make another reservation for a different trailer. I have now had to pay for two rentals, one of which I couldn't use and have been made to travel an additional 60 mile back and forth to rent a $30 trailer for 24 hours. I feel I should be reimbursed for the the first trailer $49.18. Please contact me regarding this matter. Colin (424) 603-9374

Colin L. 
Rating:
4.0

Everything was smooth & easy

SUSAN H. 
Rating:
1.0

Charges were to much and can't get through for explanation

Douglas F. 
Rating:
5.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Excellent service. Keep doing what you do.

James H. 
Rating:
4.0

Customer did not leave a comment.

FRANK JOSEPH U. 
Rating:
1.0

Absolutely no customer service

Hope W. 
Rating:
5.0

Customer did not leave a comment.

Clark F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey J. 
Rating:
3.0

Customer did not leave a comment.

Christian H. 
Rating:
5.0

Tino was professional & accommodating with my Ubox unload

LAURA W.  |  Overall Experience 
No reviews have been submitted for this location.

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