Customer Reviews for U-Haul of Oxnard

4274 reviews

3020 Saviers Rd   Oxnard, CA 93033
(S of Channel Isl Bl)

(805) 487-2754

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(805) 487-2754

3020 Saviers Rd
Oxnard, CA 93033
(S of Channel Isl Bl)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SAMUEL G. 
Rating:
5.0

Customer did not leave a comment.

JAY L. 
Rating:
5.0

The customer service rep George was great very friendly, had some technical difficulties recommended what to do, came back a few hours later passed tech and was on my way. Amazing customer service

Juan G. 
Rating:
4.0

Customer did not leave a comment.

JEANNE F. 
Rating:
1.0

One of workers gave really bad service and overcharge me. Overall complete dissatisfied and doubt ever going back.

Margarita G. 
Rating:
5.0

Great customer experience.

Bennie S. 
Rating:
5.0

Customer did not leave a comment.

Samuel R. 
Rating:
3.0

It was impossible to reach anyone at the oxnard location by phone had to drive to location to get answers The reason being they were short handed and could not take care of telephone customer and customers that were in front of them at the same time The employees present were doing the best that they could under the circumstances that they were working under Personally all things work out for me They needed more help with the phone

MICHAEL LEE A. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

Excellent customer service, no complaints at all.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Dana M. 
Rating:
5.0

The associates were very kind and accommodating.

ROBERT C. 
Rating:
1.0

I want to begin by saying it was a normal day when I get a call that I needed a U-Haul truck at the last minute I go to my neighborhood U-Haul to rent a vehicle the staff was nice polite and helpful I got my key jumped in the truck I got to my destination and that's when excellent became poor because of the homeless they padlock the truck's clothes I learned this when I got to my destination and had no key to open the lock I wasted a lot of time and drove a long distance and that day was a total fail from that point I was very upset because I am a person that likes things a certain way I couldn't wait to go to the office and complain loudly but fate stepped in and I had an opportunity to meet the new owner of my neighborhood U-Haul he was very polite and very helpful and apologetic he immediately said no worries we'll take care of it sorry about the inconvenience well the inconvenience he was talking about was I had to go to work and I work approximately 45 minutes from home and I drove all the way back on my lunch picked up the truck so that I could complete my previous mission mission complete I dropped off the truck and because of the inconvenience the new owner took care of the gas I'd like to say thank you very much for that it was appreciated ☺️ I can't wait till I need them again maybe to fill up my propane tank I wish everybody there a happy day and keep up the good work

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

FRANK B. 
Rating:
4.0

I didn't get the rental agreement email until after I brought the vehicle back. I thought that was a little strange.

JEFFREY L. 
Rating:
5.0

Everything was great the reception until the support for drive me to my home and bring my car to me in my home. Awesome service I totally recommend to my friends and family. Thank you for all support and amazing job with my car.

MARIANE H. 
Rating:
5.0

Great customer service. Very helpful

EARL M. 
Rating:
5.0

Customer did not leave a comment.

FRED L. 
Rating:
5.0

Customer did not leave a comment.

SIDNEY M. 
Rating:
5.0

Everything was excellent.

VALERIUS L. 
Rating:
4.0

Customer did not leave a comment.

DANIEL E. 
Rating:
5.0

Customer did not leave a comment.

Francisco T. 
Rating:
5.0

Customer did not leave a comment.

Kayden D. 
Rating:
5.0

Customer did not leave a comment.

Leslie G. 
Rating:
5.0

Customer did not leave a comment.

Russ M. 
Rating:
2.0

We rented the truck in Oxnard and discovered after driving to Camarillo that there was a lock on the back lift gate. After hours of waiting we had a representative finally come with the correct key so we could begin loading the truck. We were told we would be compensated but when we turned the vehicle in were only compensated $13 in gas fees. We were expecting more for the hours of delay.

ANN M. 
Rating:
2.0

Charged me for insurance when I didn't want it. Called and asked to have it corrected. Took me over and hour to get through to store. Manager was suppose to call me back but didn't. STILL hasn't.

Julie G. 
Rating:
5.0

Every thing went as well as to be expected. George Barroga was very helpful and attentive. I intend to rent from this location again.

O H. 
Rating:
2.0

Marco was the only good thing that came from my visit. He helped me hook up the trailer to my car and reversed my ball joint when he realized it was too low. I was unable to do that at my house so it was much appreciated. The BIG problem was that the trailer i reserved was given to someone else that day even though my pickup time was 6:45pm and I was early for my appointment. This was very frustrating and I was unable to get the trailer I wanted which made my task much more difficult. On top of that, I was charged DOUBLE what i was supposed to be charged due to some weird computer glitch. I was told that the charges would be adjusted and that hasn't happened yet. I called yesterday and the wait time was over 1 hour. I am a busy trauma surgeon with 2 young children and my time is much more valuable than the $50 that you overcharged me. Please call me at (917) 434-9783 to fix this. Contract # 25127730

Casey B. 
Rating:
5.0

Customer did not leave a comment.

JOHANNES PHILIP S. 
Rating:
4.0

During hookup, the representative checked only the blinkers after hookup. I should have asked him to also check running lights but didn't - only to find later I had no running lights. Turned out the pigtail/extension has a bad wire. Also when he hooked up the chains he left them too long, so they were dragging and I had to stop and re-do them. Next time I won't rely on the representative to hook up properly for me!

JARED F. 
Rating:
5.0

Customer did not leave a comment.

Manuel M. 
Rating:
5.0

My customer service was fine

JOSE M. 
Rating:
5.0

Super helpful and super fast!

Victor Z. 
Rating:
5.0

Nothing

DUANE C. 
Rating:
3.0

Customer did not leave a comment.

SYLVIA L. 
Rating:
5.0

You're doing a great job. 😊. Thank you.

VICTORIA G. 
Rating:
4.0

Customer did not leave a comment.

HEIDI C. 
Rating:
5.0

Just the only thing is let people keep the u- haul more time without extra charge that's it.

VICTOR W. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
4.0

The location itself is clean and the staff is knowledgeable and willing to help, my only concern and an area of opportunity for uhaul is the scheduling department or scheduling system as a whole.

Alfonso L. 
Rating:
5.0

Awesome .. I'll move every week. Thank you

RANDOLF R. 
Rating:
5.0

Service was excellent and equipment was well maintained.

WADE L. 
Rating:
5.0

George was very helpful and supportive. His efforts we're very much appreciated. However, the scheduling efforts for one way out of California was a terrible experience. Trying to make plans for all the details that come with a move we're complicated with the lack of commitments and last minute questionable availability from the scheduling department was totally unacceptable.

BRIAN F B. 
Rating:
5.0

Customer did not leave a comment.

LAURA L. 
Rating:
5.0

Customer did not leave a comment.

MARTHA A. 
Rating:
3.0

I was over charged and didn't take a picture of the mileage which I suggest you do because they were going to charge me for 40 miles over what I drove.

ANDREA P. 
Rating:
5.0

Very helpful, and kind. Thank you

JO B. 
Rating:
5.0

The overhead light did not work so loading it in the dark was rather trickey.

JAMES P. 
Rating:
5.0

Great staff!

PAUL M. 
Rating:
5.0

Wished you offered military/veterans discounts.

MARK P. 
Rating:
5.0

Awsome

Randolf R. 
Rating:
5.0

Phil was very professional and speedy to get me the best service.

MANUEL F. 
Rating:
3.0

First time here, very long wait time, other than that service was good, specially with the installation crew

CARMEN R. 
Rating:
4.0

This was my first time using "U-Haul" to rent a truck. The check-out process was hindered by my phone not want to communicate with their system, but the associate was able to navigate around it and we were off and running. The truck (cargo van) was very clean and did not smell. It performed well and was easy to drive. The return process was smooth and without surprises. Customers must use a credit card to rent a vehicle and this comes with a whopping $5.11 fee. The only negative was the credit card charge. I'll use this "U-Haul" again.

JOSEPH W. 
Rating:
4.0

Customer did not leave a comment.

LAURA S. 
Rating:
5.0

Customer did not leave a comment.

ARSEN M. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
5.0

Staff was easy to work with would rent from them again

Richard G. 
Rating:
4.0

Customer did not leave a comment.

HAROLD C. 
Rating:
5.0

Keep your staff they were very helpful !

JOHN P. 
Rating:
3.0

Customer did not leave a comment.

MARI S. 
Rating:
4.0

I did not receive the 10 pads I reserved, but was charged for them. Otherwise, all was well.

LORETTE S. 
Rating:
5.0

Extremely helpful.

GALEN R. 
Rating:
3.0

The pick-up process was not easy. The original truck ended up being switched. The truck had bad breaks and felt unsafe.

TOMAS R. 
Rating:
2.0

Really bad customer service

GEORGE H. 
Rating:
3.0

Well the morning staff was excellent, polite with awesome customer service. However the return was a rude and insulting experience. The staff in the office was nice and polite, he said he would meet me in the back, when I went outside my husband said let's go that the staff is rude as hell, apparently when we pulled up a staff that was in the garage area told my husband what is he doing, my husband told him waiting for my wife she's in the office, the staff said that she doesn't need to do any paperwork inside everything is done outside, your staff proceeded to be rude about everything is handle outside, Teach them customer service, usually when you drop them off nobody is out there in the garage so you have to go inside, right??

YOLANDA M. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Service was very Good

PETER H. 
Rating:
5.0

Customer did not leave a comment.

Jim C. 
Rating:
5.0

Customer did not leave a comment.

olaniyan A. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Staff was very nice, knowledgeable, professional and polite.

KEITH R. 
Rating:
5.0

Nice workers that helped me. Clean truck. No headache!

Carly M. 
Rating:
5.0

Customer did not leave a comment.

ANDRES B. 
Rating:
5.0

Customer did not leave a comment.

ADMANDO S. 
Rating:
5.0

Customer did not leave a comment.

JOSE F. 
Rating:
1.0

Customer did not leave a comment.

JASON G. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA KAYE M. 
Rating:
1.0

First of all the guy that helped me tricked me any rented me the wrong van when I specifically pointed to the one I wanted and he agreed that he had it but gave me a different secondly the brakes were squeaking every time I braked and did not feel comfortable luckily I wasn't a long trip I really hope it's fixed before the rent it again.

SALVADOR R. 
Rating:
5.0

Very professional fast and efficient just what I like. Thank you guys

CARLOS G. 
Rating:
5.0

Customer did not leave a comment.

JACQUES P. 
Rating:
3.0

I rented a furniture dolly at Oxnard. I rented a truck at Agoura Hills. Would be nice if I could return the dolly to Agoura Hills.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH F. 
Rating:
4.0

Customer did not leave a comment.

MARCELO B. 
Rating:
5.0

Good service, thank you.

ISTVAN J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

JORGE R. 
Rating:
3.0

Customer did not leave a comment.

TRACY V. 
Rating:
5.0

Customer did not leave a comment.

Roman T. 
Rating:
5.0

Customer did not leave a comment.

Alisa K. 
Rating:
3.0

Drop off location was well lighted and clean.

Valentin H. 
Rating:
5.0

Front window real dirty but thats it thanks

ESTHER J. 
Rating:
1.0

When I arrived to drop off my rental I parked in designated area and began the return process on my U-Haul app when a gentleman walking up and said it's ok I'm doing it and pretty much told me to leave and that I went over my mileage. I do not agree with this type treatment I am very disappointed and dissatisfied.

SALVADOR R. 
Rating:
5.0

I would use and recommend this location to anyone

JUAN S. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA W. 
Rating:
2.0

Customer did not leave a comment.

JOSE F. 
Rating:
5.0

Tino was professional & accommodating with my Ubox unload

LAURA W.  |  Overall Experience 
No reviews have been submitted for this location.

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