Absolutely a wonderful location to drop off the vehicle. Howard was very friendly and helped us with questions at the very end! Very nice, quick easy return, and even being available to us prior to the location being open "officially". Thanks!!
STEVEN JCustomer Reviews for U-Haul of Palatine
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service was 10 out of 10, all the personnel was very good and kind. Truck was new and we returned it clean. Absolutely no problems.
OLEKSANDR STo reserve the truck was very easy and the pickup and drop off was very smooth.
DENNIS BFYI: the vehicle acted a little sluggish but operated fine. On the way back I filled up the tank with 87 octane. It run much better until the last mile than vehicle started sputtering and kicking out smoke and service engine soon light came on. Also I was surprised to find I was charged $20 for dropping off the vehicle just before the store opened. If I would have known up front I would have scheduled things slightly different.
GREGORY MGreat location and great service. Have used them a few times and will do so again in a few weeks.
MICHAEL FCustomer service was amazing and very kind. That’s why I always come to this location. Thank you
Isabel VNo problems.
MICHAEL FReserved truck online. The pickup and drop off was very easy.
Ernesto BI spoke with a couple employees at this location and everyone was very helpful. A great team!
STEVEN HFriendly and Professional staff and check in experience.
TIMOTHY SGreat customer service and easy pick up.
GREGORY ODid not like the mobile pick up and return. It was a pain to stand out in the hot weather and use the system. you should allow for the ability to upload the photos at a later point, not before you have to leave the lot.
PRISCILLA CNothing. Great customer service
ROGER SJust keep doing what your doing. A great job
ROGELIO GGreat service
ARTUR PI recently rented a trailer from U-Haul and was extremely pleased with the entire experience. The staff was professional, courteous, and incredibly helpful from start to finish. Pick-up and drop-off were seamless and efficient, making the whole process stress-free. When I arrived, we realized my existing hitch wasn’t quite low enough for the trailer. The team quickly helped me find a suitable replacement they had in stock, and even lent me tools so I could install it properly and safely right on site. That kind of support really made a difference and showed their commitment to customer service. I would absolutely rent from this location again and highly recommend them to anyone in need of a trailer or moving equipment!
JEREMY MThey were very accommodating and pleasant to work with!
ERWIN JExelent service I'm a regular customer
ABRAHAM HCustomer service was excellent. Both employees I interacted with were polite, knowledgeable and went out of their way to provide great customer service,
STEPHANIE HGood
BRIANS AGet air conditioning for this facility.
SHAUN CI tried to drop off after hours using the mobile app and it gave me some prompts to check the fuel, fold the pads, and make sure the truck was clean. I did those things and dropped the key in the box. The next day I was charged an additional $20 for a check in fee??? No way.
JEFFREY LHave a bit of air conditioning in the office while people are waiting for their trucks. Otherwise all went very well, the fees and directions were explained very well.
CAMILLE HEasy, friendly pick up. Very helpful and truck was clean. My only issue was that it only had 1/8 tank of gas in it.
SCOTT BI was completely satisfied
WILLIAM MJesse was very helpful and patient in answering our questions and looking for other rental options for us since we were having trouble making a final decision. He also hooked up the trailer & made sure we had everything we needed. Just a comment --- it would be helpful to educate newbies that a cargo trailer will make your vehicle burn oil on long trips especially when using cruise control. After 8 hrs. of driving, his check engine light came on. He was low on oil & could have burned out his engine. Otherwise, everything went great.
BARBARA SHad an appointment Sunday morning at 9:00 am to pick up a truck. I arrived 15 minutes early and there were 3 people at the door under it of me. Only two representatives were available at 9 and it took 20 minutes before they were to me. They were working as hard as they could so i have no complaints about the job they did. They need more help. By the time i left there was a line of. 11 more people out the door. Need more help on the weekends. .
SCOTT KGreat service and quick check in. Thanks!!
Richard CVery bad experience
Jianxin BI was called the day before pickup that I had to pick up the truck a half hour from where I live and the car transport an hour from where I live. This caused me to call everyone helping me move to push them back 2 hours so they didn’t arrive at my house with no truck to move stuff into. U-Haul did discount the rental for the inconvenience which a really much appreciated. I had to hold the truck steering wheel almost 45 degrees to the left the whole 14 hour drive to make the truck go straight. That was exhausting on the arms. When I dropped off the transport in Tennessee the employee was shocked the rear axle chain was still being used because it had a broken hook that they rigged up with a clamp.
donovan dNice people great service
Allen RFriendly and courteous people.
ADAM WFriendly well equipped location very helpful
JAY NGreat experience! I will use this location again
ROBERT STrailer lights were intermittent on my 400+ mile drive. Very disappointed with the quality of the trailer I rented.
JAMES JThanks so much.
MICHAEL BQuick and easy
THOMAS EThis rental exceeded my expectations in every way. The order was placed seemlessly. I had a to tow a new boat for over 70 miles and the rate I was given was not exceptional but understood and explained correctly. I arrived and the pickup truck was exactly as described and BRAND NEW, wow. The hitch was ready, not like I have experienced elsewhere. It performed flawlessly and accepted my return in drop box and followed up volunteerily lower the price of the rental to put me on a reduced program. This is a first rate, well run outfit. HIghly recommend.
ALAN WGreat customer service
MARGO BThe staff was very friendly and attentive
VICTOR GGreat guys. Everything went very smooth
VLADIMIR Ogreat experience
WILLIAM DOnly issue is getting into this location, can only access going east bound on Dundee Road. Very difficult to access from Hyw 53
GREGORY LI did not go in, so I cannot tell you if it was clean or not.
AUDREY WThe 2 guys at the front office........Amazing.... we went to the one off dundee in palatine. Man best customer service i have ever had. So polite and was very helpful. Moving can be stressful but it was a breeze.
GUISELLE VSmooth from beginning to end. Harold was very helpful. Will definitely rent here again.
MELISSA RFirst-time renter. Everything went smoothly, from reserving the utility trailer online to the pickup to the use of the trailer to the drop-off. I would recommend it to others and rent one again. Thank you.
CHRISTOPHER BI returned the truck with the fuel at the level it was rented to me and was still charged for $22 worth of gas. The individual I called claimed they could not provide a picture of the fuel gauge unless I drove back to the rental location. I’ve rented several times from this location but will not be returning.
ROBERT S