Customer Reviews for U-Haul of Perrine

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Perrine

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Bruce P. on

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I was totally satisfied

Shanay F. on

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Customer did not leave a comment.

Cynthia T. on

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Customer did not leave a comment.

Brenda E. on

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Not quite clear what to look for on pictures for damage paint scratches and or dents

Alejandro J. on

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Great people to deal with

Anita J. on

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The gentleman that assisted me was very courteous and helpful.

daniel W. on

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Customer did not leave a comment.

Jennie A. on

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Customer did not leave a comment.

Cynthia B. on

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Thank you

Beverly K. on

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None at this time.

Jacquelyn S. on

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All was great, costly but service was very polite, kind, courteous and professional. Would do it again if needed.

Patrick A. on

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Customer did not leave a comment.

MICHAEL D. on

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Customer did not leave a comment.

Victor W. on

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javier C. on

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long lines people

Sarah M. on

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Can/t think of a thing I would change.

doris B. on

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The manager is absolutely professional.. great guy!

MAURICIO V. on

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Customer did not leave a comment.

Anson A. on

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Customer service was TERRIBLE. Uniformed worker washing personnel vehicle rather than attending to customer. The representative who checked my truck in was unbelievably rude. Would not recommend this location. The only saving grace was that it was very close to my destination.

Carlos H. on

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Have friendly people on the lot delivering and receiving the vehicles, really bad attitude towards customers.

ANTONIO E. on

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I had a little problem with the emergency break in the midle of the road and I called to U-hual and the answer was "call your mechanic" I was in shock for long time.

Rodolfo B. on

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A +++++++ STORE

Astley C. on

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Customer did not leave a comment.

Kim M. on

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My husband dropped it off this morning so I can’t comment about the drop off facility or personnel. I couldn’t submit this review without rating the drop-off location, so I gave them the benefit of the doubt and rated excellent, clarifying why here.

BONNIE B. on

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Customer did not leave a comment.

carol B. on

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Great customer service. Your staff is friendly, courteous and efficient. I was able to rent a vehicle and return the vehicle the next day with minimal wait time. I would definitely recommend this location to family and friends in the future.

verino L. on

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Ok

Carlos Z. on

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Rude staff. Inaccurate miles and attempt to enter wrong gas amount to charge me extra.

Tomas S. on

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Customer did not leave a comment.

Berta V. on

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Customer did not leave a comment.

kevin P. on

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You need nothing the man was perfect

robin C. on

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The employees at this location went above and beyond to help they were the absolute nicest people I have ever encountered

TIMOTHY S. on

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Customer did not leave a comment.

Adriana M. on

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Aramis R. on

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Customer service is laking. The staff is extremely un-friendly and customer service is obviously absent. The individual that I dealt with treated me as if he were doing me a favor. DMV like. I expect better service/treatment from Uhaul.. specially a returning customer like me.

Miguel R. on

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Fast and very professional

Christopher G. on

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Customer did not leave a comment.

TANTRANCE J. on

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Have more customer representatives that can inform and quote rates at the counter to prevent the long wait time.

Ariel A. on

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Customer did not leave a comment.

Javier C. on

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very good service

dulce P. on

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Customer did not leave a comment.

david D. on

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The service provided by your clerk Victor Jacqes was lousy. His demeanor was such that I felt like I was interrupting his work. I didn't ask to borrow HIS truck, I went there to rent a truck which I paid $115 for 4 and a half hours of use. Perhaps a customer service training would help retain your customers. You already lost me.

Brandon R. on

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Customer did not leave a comment.

Gloria S. on

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Customer did not leave a comment.

Tommy T. on

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The staff was very professional

Jose I. on

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I have rented trailers there before people, service, equipment all great. I don't go anywhere else

Gustavo R. on

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Very good services

Margaret F. on

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nothing the attention was excelet the price and the eguipment everything was excelent

Marie D. on

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U- haul employees is stealing from its customers by actually lying about mileage. I drove at most 45 or so miles, and the rep straight out told me that I drove a 100. NO I WOULD UNDER NO CIRCUMSTANCES BE RETURNING TO THE LOCATION IN PERRINE THE ONE BY ADVANCED AUTO PARTS. THEY TELL YOU ONE THING AND DO ANOTHER. VICTOR IS A CROOK, STAY AWAY FROM THAT LOCATION, I NEVER WANT TO COME FACE TO FACE WITH HIS NASTY SELF AGAIN, EVEN SOME PLACE OTHER THEN HIS WORK PLACE, HIS DEMEANOR IS QUIET, SNEAKY, SOMBER, AND NICE NASTY.

Beverly K. on

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The service has been above excellent as well as the providers. There are two individuals who have made using the services of U Haul a smooth and professional experience and I think they deserve a raise; they are Juan and Victor. Happy Holidays to each of you and thank you do very much.

Eric W. on

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Customer did not leave a comment.

roberto H. on

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Customer did not leave a comment.

ANGEL G. on

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Wismith V. on

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Verify gaz level with customer at the time of the transaction. I rented a moving truck. At return they said the truck got more gaz than what it actually had.

Melissa W. on

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When I returned the vehicle earlier than my rental expiry, the "gentleman" attending returns was extremely rude! He told me the location was closed but he'd "do it for me". I collected my things as he checked the gas level, then I waited. And I waited. And I waited. Finally, I asked the man if my transaction was complete and he very rudely and sharply said to me, "What do you think 'I'll do it for you' meant"? I explained that I hadn't ever rented a U-haul before and thought he had to do more to close out the transaction. My bad. Please tell the bitter man I'm sorry I was a bother and I won't rent a U-haul again.

Domingo S. on

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Customer did not leave a comment.

estevan D. on

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Quick and easy to pick up and drop off. Clean trailers and store.

Charles B. on

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Customer did not leave a comment.

Thomas C. on

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Was not made aware that purchased insurance came with a $150 deductible. Also fuel level was incorrectly recorded as 3/4. When it was actually at 1/2. Not happy.

Beverly K. on

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Not at this time

Victor M. on

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Customer did not leave a comment.

JOSEPH M. on

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Customer did not leave a comment.

Kimberly H. on

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The Palmetto Bay location has always excelled. There is always a big selection of trucks and vans, and we have always found what we needed, even at the last minute when we had no reservation. The inkine process is fast and easy and the store employees do a great job. One suggestion: Make sure to check and fill the wiper fluid. Great, hassle free, experience!

Migdelio C. on

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Customer did not leave a comment.

Ana S. on

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Customer did not leave a comment.

Eduardo F. on

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Customer did not leave a comment.

Anthony M. on

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Excellent service!

Paul H. on

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Customer did not leave a comment.

Nancy W. on

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All was fine. Was able to book using mobile phone. Check in was fast and easy and employee s were knowledgeable, quick and very pleasant. I have used this branch before and was satisfied once again. Thank you.

Handy C. on

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Keep the gas tank full so it’s easy to return correct amount .

Efrain H. on

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The guy that did the paperwork was great but the two guys that hooked it up were less than professional especially the African American guy which was rude and less than helpful . The air compressor wasn't working either.

Daniel T. on

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Customer did not leave a comment.

David C. on

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After having a reservation made days before, one salesman indicated trailer was not available, non until another salesman found one. Then after the hook-up they ASKED for a TIP. No professionalisms !!!

James G. on

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Excellent Store with superb Management

BRIAN C. on

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All employees should be in uniform of some sort. Enhance signs for vehicle traffic flow through the lot; it's not apparent how you should drive your personal vehicle through the lot due to the parked trucks restricting view of the exit.

Janis I. on

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Long wait for service . Rep on phone for 15 min talking to another customer. Hard to enter lot from US1

Miguel F. on

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Customer did not leave a comment.

felix A. on

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Customer did not leave a comment.

Joshua H. on

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Customer did not leave a comment.

Jeffrey K. on

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Well maintained but not clean. App reservation was ignored. Should’ve been more convenient than was presented. Surprised by non existent parking for customers.

Oscar M. on

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Customer did not leave a comment.

joseph R. on

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Location needs to be a little bigger, very congested could have an accident.

Leslie H. on

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Excellent customer service

John B. on

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Staff was top notch!

Beverly K. on

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Nothing at this point. It is a pleasure doing business with the Perrine, Fl. Office.

Leyda F. on

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Customer did not leave a comment.

Chistine C. on

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I have been there 4 times in the past 2 months and i have had to wait over an hour each time to rent the trailer that i had already done an express checkout. There in one person working at the counter with a line of 10+ people.

jose M. on

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I had a very bad experience in this store, the employee was very rude and nasty. When i returned the trailer i cleaned it and the guy told me he hd charged a cleaning fee. And didn’t return the money. Never again will i go there

Luisa R. on

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Customer did not leave a comment.

Sergio L. on

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They took too long

Eolia C. on

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Outstanding customer service!

Thornton P. on

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The personnel were courteous, helpful, and efficient.

Mike W. on

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More staff / better trained. Way too long of a wait time

Renee M. on

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I had a smaller unit this time and it cost me more than with the 10x15 trailer! The miles were configured to be double distance and I didn’t travel the distance the rep recorded!

CARLOS V. on

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Customer did not leave a comment.

Brenda E. on

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Do not like the inspection of vehicle on phone because of the sun glare on my phone.

John W. on

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Rude staff. Old, poorly maintained equipment.

Odalis C. on

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As the equipment is concerned, great but the customer experience regarding an employee by the name of Koby, worst ever in my life. Employee very disrespectful and using foul language towards myself.I Will never use this business location. I’ll definitely recommend a dismissal of employment on this employee.

Efren M. on

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Customer did not leave a comment.

Maria U. on

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Customer did not leave a comment.

Rafael G. on

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gdfshng

Keri A. on

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I used moving helpers so did not go to this facility. They were prompt about calling me when my U-Box arrived and were good about coordinating with the moving-helpers to arrange my UBox delivery.