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KACIA WCustomer Reviews for U-Haul of Perrine
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hire more people
shannon hBe more Honest and considerate and precise
MICHEAL DI am getting charge for a damage I didn't do it.
Luis DI believe we were attended by the general manager, both at check in and check out. Both engagements we experienced her professional, knowlegable, friendly, and helpful response. We checked out the van in the morning, and she had a very welcoming demeanor, and proved to be very much in control of balancing the various responsibilities at hand. I'm so glad to have been able to have her as the person handling our entire contract. I wish I remembered her name, but she's easily recognizable.
Judith AThey gave me the dirty truck and gave me no solutions.
Yexcenia gThe staff was really nice.
PEGGY WI was charged 2 gallons of gas the last two times I rented. Both times I returned the vehicle with the same amount of gas that I picked it up with. I even told them this time that last time I got charged for gas when I shouldn’t have, I drove the car 7 miles once and 9 miles the other time, and they charged me $10, TWICE. Imagine $10 per customer… that would add up.
Kyle MContinue to provide the quality of service you do.
Vianey UBest place in Palmetto Bay, a full space to parking and easy way to return the equipment
Magdalena RI was told at the beginning of the rental that you pay mileage. After I paid upfront. I will never used U-Haul again and I’m not recommending U-Haul to any of my friends nor family. I am responsible for the Federal Government/ Military personnel Travel.
EARNEST HNothing
Flavio CNone
Victor MCustomer service was horrible , the truck was all dirty amd the manager at the location i rented has toe worse attitude ever
Dariel PThe van was infested with roaches !
ERICK REverything Great !!! No issues!!!
gary sSeats are dirty
MICHELT Dbeing able to return equipment outside and not have to wait in line inside is a great plus.
MICHAEL DThe truck had two issues that the attendant had not disclosed until I asked him about it. # 1 there was a dent in the passenger door. # 2 the engine light would not turn off.
Marvin SWe received our uhaul box at the destination with a different lock and altered and damaged goods inside. No one knew why this happened, no notes placed on the record to explain to the manager we spoke with at the pick up point
May MThe entire process was fairly easy. I made the reservation by phone, and my information was ready as soon as I walked into the store. I was in and out and about 15 minutes. The return process was also easy, and they had me out in less than five minutes.
Herman DStay true to your word and be on time This U-haul has been always the worst service change it and it'll be probably the number one U-haul
CHRISTIAN CSuperior service rendered. I was greeted and made to feel comfortable, the service rep was very informative and knowledgeable . Check in was quick and efficient, and pick up/drop off was even faster.
Christopher CThe requirement that you give the names and phone numbers of 2 of your contacts is frustrating and an unnecessary collection of information. It wouldn't make much of a difference in stopping someone from stealing a truck. Those names and phone number should be automatically deleted when the truck is returned as the third parties didn't give consent to the storing of their information
david lpersonnel Tim was very efficient personable and knowledgeable
VICTORA MAll good.
Joe LNot at this time
Beverly KExcellent customer service by Caroline and her staff
MARVIN PAir pressure in tires were uneven! One had 31 psi the other one was over 60 psi. For the rest every thing was OK.
Eduardo GVery poor costumer service at counter desk, and treated unfairly.
CARLOS SI advised the return technician of where the gas was and I even had it on the receipt to confirm. I returned it with more gas than I was given and he still charged me for fuel with no regard to the fact that it was more gas in the vehicle stating then receipt does not show the correct gas! That is unfair and should be illegal
bryanna hPrestige...
SAMIR MExcelente.
daniel sThe staff there was amazing….. Jared and another you man who’s name started with an “a” (I think) were both incredible. Checked out the trailer and installed it. Explaining everything, laughing & joking with us. Being very personable. Enjoyed the service. Had some small hiccups out of anyone’s control but the staff did a good job recovering! Hats off! Top tier service in an age where customer care is non existent! Give these guys a raise cause they’re killing it for your company.
LORI GCharged 250.00 for a damaged but never discuss with me I found when look at my bank account. $ 470 dollar to drive 85 illes ? and invented a damaged? How I prove them wrong?
lionel aBroken trucks. Awful customer service.
Veronika VTrain the workers on proper customer service. Charged me for 3 gallons of fuel at $4.50 a gallon (closes line).Twenty years of renting with this company I’ve always refueled their trucks, but because I didn’t take a picture of the gas gage before or after, they put what they wanted. Customer service was no Help at all. I will Never rent from UHaul again. I will carry my furniture on back before I Do.
Tedra RI left my sunglasses in the side pocket. I came back the following day and they returned it to me. I was very pleased to deal with honest people.
Felipe CFound a big spider in the uhaul before packing my things but no biggie i got it out its not uhaul fault i thank you guys for helping me and my family get our belongings to the storage i will be returning to get another truck when i can get my family settled in a nee home. Thanks again for the low prices when us customers are down and out we could afford a truck to get us thought out the day. You guys are stress relief thank you
Tharris SNothing, everything was great 👍
OLIVER TI like this location because they always have trucks available but what I don't like is the managers not liking renting the new trucks and always getting old ones. This one that I just rented (van) had a really bad noise on the wheel bearings, while driving it felt like the tires were going to come off so I had to drive really slow and the van had a message about the airbags having an issue and told one of the people at the store and they just said that it was a sensor. It's been 3 times I go to this location renting a van and I see the new one there but they always come back saying they can not rented. will try calling another location and making sure they have better vehicles for next time.
Marco MExpand the location
david vNone at this time.
Beverly KThe manager was very nice, friendly and efficient but the car was dirty and smelly. The worst part was the return. I arrived a quarter to 7 and they refused to help me.
daniel mCarolina and Tim are the ''Best in the business''. They make doing business with U-Haul a pleasure. Thanks to them and their team.
JAMES GMe gusto como me antedio y me explicitly todo muy bien gracia
maria gThe man with the dreads was very accurate and nice made my first experience very easy
topek mEverything was perfect.
Armando MExcellent service from all staff members
MARTIN OIn this center there is good service and the employees have very good attention to customers. I recommend it 100%
ERNESTO RSeguir con esa esmerada atención al cliente.los felicito.
WILSON RThe first truck that we received was broken, it stalled before we even left the lot. The lady, supervisor I guess, was mean as hell. Never apologized, was rude, terrible customer service. The guys outside were friendly and helpful. The wait for the truck, even though we had a reservation, was painfully long. Close to 2 hrs : / Tye second truck we received had issues with the steering wheel. So not super thrilled about that U-Haul location. It’s a 3 star at best and only because the employees outside were nice. That woman needs training.
Veronika VEspecial Atención
Jose CThey are the best! Very helpful.
Katharine MThe Manager is very nice
NICOLAS FMy services who rented the vehicle was very professional and friendly. He explained the vehicle information and contract well.
Margo SThere was some small issue with the computer system. Maybe have your tech team expedite a fix to speed up check ins. Or, it could have been a temporary problem?
Leonard Wgdfshng
Rafael G | Overall ExperienceI used moving helpers so did not go to this facility. They were prompt about calling me when my U-Box arrived and were good about coordinating with the moving-helpers to arrange my UBox delivery.
Keri A | Overall Experience