Customer Reviews for U-Haul of Perrine

5361 reviews

16500 S Dixie Hwy   Perrine, FL 33157
(Sw 165th St & Us 1)

(305) 232-1421

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(305) 232-1421

16500 S Dixie Hwy
Perrine, FL 33157
(Sw 165th St & Us 1)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Paige D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
1.0

Truck was clean with front bumper bent outwards very unacceptable and drove as if it was loaded without a load I was ran all over the place and not given a proper replacement truck due to they had a flat on another one and no others to replace it but offered another one at yet a third location causing me to fall behind on my move loose money and many other things came with it. I was told about being compensated but as of today several days later it hasn't been reflected on my account that was billed into me Please explain if you weren't able to provide why did you take the business. No one was happy concerning this transaction and no one benefits from unprofessionalism . James French The only thing it did to me was cause a set back on my move Please respond

Yulanda S. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

The door on the passenger side was hard to close to seal!

PENNY H. 
Rating:
5.0

Customer did not leave a comment.

Grace T. 
Rating:
1.0

I need a call back on this rental as the brake light on passenger side was inop which resulted in me being required to swap it out in FLL and unload and reload Cargo into a new trailer. Lost 7 hours of time and enormous hassle I need customer service call back please!!

RICHARD M. 
Rating:
5.0

Excelente

OSMANI S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Nothing, everything was great!

Robert L. 
Rating:
5.0

Overall everything was excellent.

GLORIA R. 
Rating:
1.0

I have been coming to this uhaul for several years and always had a good experience. However, this last time we had the unfortunate luck to deal with Brian who was extremely rude and disrespectful. We brought the truck cleaned on the inside but apparently had mud by the fenders and doors on the exterior because it had been raining. Since his pressure washer was broken he wanted us to wash the outside fender area because of the mud or he would charge us a cleaning fee, which he did $75. Which had never happened before but the worst part was his attitude as he disrespectfully asked us “don't you read the contract or what's a matter you don't know how to read?” Who the hell says that to a customer! I know how to read but what if I didn't! And it just got worse from there, for this reason I decided to write this review ( see I know how to write too) because even though I never write negative reviews and don't like to harm anyone, the disrespect was too much!!!

LAURA G. 
Rating:
4.0

A little smell when rented but overall good transportation

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

ROLANDO M. 
Rating:
5.0

All very well but there is one thing, it has already happened to me several times that I arrive 5 min after 24 hours and they charge me for 5 min the whole day and that is too abusive, I am thinking of not renting more with UHAUL

OSMANI M. 
Rating:
3.0

I waited 20 minutes for them to move out of my way to leave the truck

Eyreka S. 
Rating:
4.0

Customer did not leave a comment.

michael K. 
Rating:
5.0

Customer did not leave a comment.

ATLEY J. 
Rating:
1.0

Fire those people and hire new ones. Hire people who knows the concepts of customer service. This location has none! And their rude, lies, and doesn't keep their word! I would love to be reached by the manager!

FREDERICKA D. 
Rating:
5.0

Customer did not leave a comment.

FRANK P. 
Rating:
5.0

Nothing

OLIVER T. 
Rating:
4.0

I am just not happy with the fuel at the start. It is very socially to estimate how much fuel to put in to return the vehicle with 5/8 of a tank.

Mark A. 
Rating:
5.0

Return process has greatly improved with the ability to return outside and not having to go inside the office

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE G. 
Rating:
3.0

Customer did not leave a comment.

ABRAHAM M. 
Rating:
5.0

Customer did not leave a comment.

DEXTER M. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO S. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO R. 
Rating:
5.0

Customer did not leave a comment.

Zacharys M. 
Rating:
1.0

Horrible customer service only location that won't allow you to park on site while you rent a 4 hour truck. Uhaul gets worst every time. But this location has been the worst overall. Corporate really needs to visit this place. Left message for general manager and still haven't received a call back.

Reginall H. 
Rating:
1.0

Location lied about damage to the truck. I took photos of truck before taking off the lot and then when I returned it. Location fabricated / doctored photos of damage .

Peter L. 
Rating:
5.0

Excellent service and friendly staff. Highly recommend

NELSON F. 
Rating:
5.0

Buena atencion...

NESTOR R. 
Rating:
5.0

Customer did not leave a comment.

LUIS A. 
Rating:
3.0

Customer did not leave a comment.

Audra C. 
Rating:
5.0

Customer did not leave a comment.

PEDER R. 
Rating:
3.0

Store was very busy at time of pick up with only one person checking customers out. Nice van, my only complaint was the thing I needed to be clean was not, the windshield inside and out 😒

RHONDA B. 
Rating:
5.0

nothing

Julio O. 
Rating:
5.0

Customer did not leave a comment.

henry M. 
Rating:
5.0

Customer did not leave a comment.

RAMIRO T. 
Rating:
3.0

Inform that the road side assistance is available 24 hr. Truck did not start multiple time making me have to go over the days rented for causing me to spend more money. Need to credit back the extra days charged because truck did not start

Shakeria H. 
Rating:
5.0

Customer did not leave a comment.

DIEGO B. 
Rating:
5.0

Caroline is amazing !!! I called ahead to let her know I was on my way to get there before they closed. Very friendly atmosphere and efficient. Should I ever need to rent a truck, trailer, van etc. i will definitely use their services.

CARLA K. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
2.0

When i picked up the trailer, it had broken glass everywhere on the floor of the trailer. I cleaned it before i used it to haul some yard work. When i dropped it off just an hour after using it, i was charged $15 because it had just a small amount of dirt on the floor. I've used this location for years, that was also my last time.

ASTERIO M. 
Rating:
4.0

Customer did not leave a comment.

YAMIR V. 
Rating:
5.0

Customer did not leave a comment.

SHANETHA M. 
Rating:
5.0

Customer did not leave a comment.

YANDI M. 
Rating:
5.0

Great Customer Service

JUDY F. 
Rating:
4.0

The driver's seat was sagging on one side and was very uncomfortable. The mirror on the passenger side was cracked.

FRANK D. 
Rating:
4.0

Customer did not leave a comment.

Alexis M. 
Rating:
5.0

Great woman manager. All employees should be so nice. Promote her.

JOHN B. 
Rating:
4.0

No parking space available to leave the car. I returned the car with the same exact amount of Gas or even more than the amount that was given to me, and still I was charged with 8.50 usd for gas. How is this quantified?

Rodrigo P. 
Rating:
5.0

The helpers sent were great. Thank you.

Vladimir K. 
Rating:
4.0

Customer did not leave a comment.

JUAN A. 
Rating:
2.0

Seems to me there should be at least 2 people working the counter on a Saturday morning there was only 1 person and the wait time was long. When I came back to return the trailer the gentleman that received it and unhooked it was slow and unfriendly, I had to ask him if I needed to go inside with my paperwork. He kept me waiting while he slowly tidied up all his cones, he had no regard for my time at all.

FELIX B. 
Rating:
5.0

Customer did not leave a comment.

HORACIO S. 
Rating:
4.0

Check in (return) was fast and courteous.

REUBEN T. 
Rating:
5.0

Check in was very quick even thought the manager was not there in time another team member took care of me it was fast and pleasant, the return same thing very fast and courtesy was very good If I need anything I will go back to the same location

GILBERTO C. 
Rating:
5.0

Not at this time

Beverly K. 
Rating:
5.0

Customer did not leave a comment.

SHEILA F. 
Rating:
5.0

Excelente

FRANK S. 
Rating:
3.0

I arrived at 7 PM and the location was closed. I had to do an internet drop off.

ivan M. 
Rating:
5.0

Customer did not leave a comment.

DARRYL L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES K. 
Rating:
5.0

We have used this location many times and for several different vehicles (from truck to car transport). They are knowledgeable and helpful with hook-up. They never fail to address a comment or concern. They make you feel confident in the service and the rental. And they are quite pleasant to work with.

ROBERTO A. 
Rating:
5.0

Customer did not leave a comment.

CARLOS J. 
Rating:
5.0

Customer did not leave a comment.

MIGDALIA F. 
Rating:
4.0

Everything went ok, I just didn't know clearly when my contract was closed.

Stephen B. 
Rating:
2.0

Rude employee handling returns.

JOHN C. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
1.0

Get better representatives very rude lady up front

RENE V. 
Rating:
4.0

I give it 4 stars because at the time of delivery the employee charged me a fee of 25 dollars because he said it was dirty, in itself they were a little dust, also if I use the truck only 10 hours and they charge me the whole day, also when I do not fill the gas tank, they charge me, but if I fill it and spend it, they do not reimburse, I think those things should be reviewed, Thank you

OSMANI M. 
Rating:
1.0

I was charged twice for a 4:00 hour rental. On the phone I was quoted $24.95 for a 6X12 open trailer no ramp. on the day of pick up the price jumped to $45.95 and there was no such model without a ramp. Today Monday April 5th, my account shows two withdrawals one for $45.95 and another for $45.96. Please help me resolve this situation. To make matters worst My account is overdrawn.

CARL C. 
Rating:
2.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

ERIC P. 
Rating:
5.0

Excellent employees Agent and receiving employees did an outstanding work.

LESLY M. 
Rating:
5.0

Customer did not leave a comment.

MARTA N. 
Rating:
5.0

Customer did not leave a comment.

Juan Carlos V. 
Rating:
4.0

Customer did not leave a comment.

Diurys M. 
Rating:
5.0

Customer did not leave a comment.

FRANK G. 
Rating:
2.0

Charged me 3gals of gas when the needle didn't move because I only drove the truck 8 miles plus a $30 fuel service fee. So they are saying their 15ft truck only gets 2.6 m/g. I would not rent again

ROBERTJAMES R. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS M. 
Rating:
5.0

there were professional and help me to solve my problem I really appreciated it

Oscar C. 
Rating:
1.0

When I register online it was only chargeing me exactly $19.95 when I get to the location she told me the $19.95 was only for the rental of the truck and 99cents per mile which is wrong cause that mean it's a fortune to go anywhere far I rented from uhaul for many years and never got charged per mile when I return the truck he said I went over the miles by 70miles and have to pay$57 dollars more I already payed $40 to get the truck this is unfair and will not rent or recommend uhaul to anyone because it's unfair we are being over charged to use the vans and the advertising is false and I will be doing google reviews for uhaul also and many more sites for this company.

DIANE O. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

JOSUE U. 
Rating:
5.0

Only complaint I have about this location is you are not able to leave your car there. Somebody needs to drop you off to be able to pick up the truck.

Edey L. 
Rating:
5.0

Customer did not leave a comment.

DARRYL L. 
Rating:
5.0

To keep up the good work always 786-742-6176

MOISES G. 
Rating:
4.0

Outside rep good Exercise A little more friendly attentiveness when being asked question of them came across as strongly rude.

CRAIG W. 
Rating:
4.0

I might have left a pair of sunglasses in the unit upon return. If it happens to find them and return to yr office pls let me know at 305-409-3707 Jorge Vasiliadis

JORGE V. 
Rating:
5.0

Customer did not leave a comment.

OMAR Q. 
Rating:
5.0

Captain Juan and his staff make a ''great team''. Special ''shout out'' to Tim and Carolina, who always ''go the extra mile'' in customer service. Thanks, Jim Gall

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

alin J. 
Rating:
5.0

N/A

DIONNE A. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL R. 
Rating:
5.0

Not at this tome

Beverly K. 
Rating:
4.0

The van smell really bad it was clean but smells horrible

DIEGO Z. 
Rating:
5.0

Customer did not leave a comment.

JUAN V. 
Rating:
5.0

gdfshng

Rafael G.  |  Overall Experience 
Rating:
4.0

I used moving helpers so did not go to this facility. They were prompt about calling me when my U-Box arrived and were good about coordinating with the moving-helpers to arrange my UBox delivery.

Keri A.  |  Overall Experience 
No reviews have been submitted for this location.

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