Customer Reviews for U-Haul of Perrine

6,059 reviews

16500 S Dixie Hwy   Perrine, FL 33157
(Sw 165th St & Us 1)

(305) 232-1421

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(305) 232-1421

16500 S Dixie Hwy
Perrine, FL 33157
(Sw 165th St & Us 1)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MARY G. 
Rating:
5.0

You could designate a space on your parking lot so customers can leave their cars while using your trucks.

Dario P. 
Rating:
5.0

Customer did not leave a comment.

Joy W. 
Rating:
3.0

staff not very friendly. Also they said there is no customer parking which is ridiculous and against zoning codes. I am not stating this concerning long term customer parking, but for short term parking. I guess they except the customer to walk to the uhaul location?

mark R. 
Rating:
4.0

They seem to have gotten rid of the riff-raff that used to work here. I had a bad experience the last time I rented from here. This time the experience was great. The customer service was far better than my first experience.

Anson A. 
Rating:
5.0

Customer did not leave a comment.

oscar Z. 
Rating:
5.0

The staff was very friendly and helpful they even let me drop off the trailer and then come the next day and drop off the truck.

Richard K. 
Rating:
5.0

Nothing. The process was fast and the employees were friendly and helpful.

Justin P. 
Rating:
2.0

I always rent cars and trucks at this location and the vehicles are always dirty. This last truck had an overwhelming order of marijuana that I had to drive the entire time with the windows down

Sergio G. 
Rating:
5.0

Customer did not leave a comment.

Felicio A. 
Rating:
2.0

Tell the employee to behave professionally.

Jose C. 
Rating:
1.0

Not have cockroaches in your vehicles

Isabelle E. 
Rating:
5.0

Customer did not leave a comment.

Iris C. 
Rating:
5.0

Generally things went well and I will make use of the service again. Some pain points that you may want to address: - For the original pick-up of the Ubox container at my house, I selected a delivery provider from the list provided, paid on-line and got a confirmation SMS of the pick-up. However, on the day of pick-up they did not show up. When following up with the helpline, it turned out that this company was not a delivery company at all, but a janitorial company. So I had to go pick up the Ubox myself. Perhaps you can just make sure that the companies offered for a service actually provide that service. Secondly, the lock I placed on the box was broken off. Nothing was stolen (not much of value in the box) but it was clear that someone had a look inside. Thirdly, the company delivering the box gave us a two-hour delivery window. However, they showed up two hours later, so that my wife and son waited for four hours for nothing. It will be great if the delivery partners can contact the client to update them on delivery time (we understand that things come up and that there could be delays) so that the client can continue with other things rather than just wasting time.

Johan V. 
Rating:
5.0

I have worked through this location several times. They are helpful, know the processes to get you in and out. Thank you.

Frank I. 
Rating:
5.0

Trailer was dirty

Tenia L. 
Rating:
1.0

Focus on your customer service and don't try and tack fake fees on to your rentals!! I got into an argument with the personnel at your Perrine Fl location over the cleanliness of the truck. Awful service.

Alberto O. 
Rating:
3.0

Customer did not leave a comment.

gordon S. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

All the employees need to teach other locations on how it's done. 3 time renter in 2 months, I won't go anywhere else

Erik R. 
Rating:
4.0

The uhaul is a bit old needs better maintenance

betty R. 
Rating:
5.0

Service was quick and easy! Nothing to improve

Reginal H. 
Rating:
1.0

Customer did not leave a comment.

Alejandro M. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
1.0

outside of receiving a Truck that check engine light luminated 8 miles away and the Rep Victor instructed me to call roadside assistance is a joke? Victor is rude, unprofessional and does not represent U-Haul to a true meaning of good client outcome... Worst client experience ever! Last, the truck was a mess, poor equipment and not road worthy...

julio R. 
Rating:
5.0

Staff is always friendly and helpful.

Ada C. 
Rating:
5.0

The gentleman at the cashier was extremely helpful and friendly so was Jose with the closing of the contract.

Eliza S. 
Rating:
1.0

They try to charge one day before the hours,2 mens no good !

Frank P. 
Rating:
4.0

More representatives ringing up customers. Long wait times every time.

RICHARD L. 
Rating:
5.0

Great customer service

Gene E. 
Rating:
5.0

Good Excellent for me you're the B

Joseph M. 
Rating:
5.0

***** all the way out and in fast and no problem.

Hendrikus T. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Everything went very well

Rahsannah H. 
Rating:
4.0

If the customer is expected to back the trailer up when returning, give the customer ample room to do so. Otherwise, it should be the staffs responsibility to move the trailer back into its final spot, not the customers.

SANJEEV D. 
Rating:
3.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Great job. Thank you for the service.

KINGSLEY M. 
Rating:
5.0

Customer did not leave a comment.

Tracy B. 
Rating:
5.0

The trailer was dirty and had 2 bald tires. It did the job though.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Jeidy S. 
Rating:
1.0

This location needs constant quality control checks (from upper management or service assessment personnel posing as customers) to assess customer service. On this visit, one employee smoking a cigarette sitting in the install bay directed me to another employee for assistance in hooking up a trailer, with a poor attitude as if I was bothering him during his cigarette break. On a previous visit, I had to hookup a vehicle tow trailer by myself, as I was in a hurry and one employee told me he was going to move his vehicle from blocking the trailer. That employee began to assist another in washing a truck, while another moved the truck blocking the trailer and went into the break room, leaving me there. I waited over 15 minutes for assistance in the hot sun, before deciding to attach the trailer on my own and proceeding to my destination. The trailer I was assigned (6x12) had a wobbly tire on the driver's side.

Rolando P. 
Rating:
5.0

all are ok

jesus P. 
Rating:
5.0

Customer did not leave a comment.

Mark A H. 
Rating:
5.0

Employee was more than helpful with exoerience in returning the vehicle.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

stanley M. 
Rating:
5.0

No complaints. Best truck rental experience I've had.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Valeria L. 
Rating:
5.0

Customer did not leave a comment.

Manny R. 
Rating:
1.0

1. Ordered mobile pick up, it was not ready for mobile pickup. 2. The truck was dirty upon arrival. I had to wait for it to be cleaned. 3. CSR Tim was rude, unprofessional 4. Did not have the two furniture dollies that I reserved 5. Told me I could get an extension only to double charge me for the rental. 6. Contacted manager, no phone returned phone call. 7. Worse location ever.

Channteria M. 
Rating:
3.0

I was there yesterday and the man serving me was very unprofessional and rude, this is a very reputable company but bad manners and customers service is unacceptable. I can't remember his name ,matter of fact I don't think he had a name tag on . He was a African American man mid age , there was also a Caucasian man there very nice and professional. In my opinion he needs retraining.

David G. 
Rating:
3.0

Mala atención y mala educación con el cliente

SERGIO B. 
Rating:
4.0

Customer did not leave a comment.

KRISTINA V. 
Rating:
5.0

This is the best location in my area, new equipment and very safe and maintained, very competitive and honest professional team, the price is right. I will give 💯 % and i will recommend to my friends and family 👪 . Thanks.

pedro C. 
Rating:
5.0

excellent service

herman R. 
Rating:
4.0

All good

ROBERT S. 
Rating:
5.0

Staff always very helpful 😊

Julio C. 
Rating:
5.0

Customer did not leave a comment.

MERCEDES G. 
Rating:
5.0

Customer did not leave a comment.

Yohan R. 
Rating:
3.0

Customer did not leave a comment.

Antonio R. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

These gentlemen were amazing. The first place that had my reservation Did not show up for work and so I had to scramble to get a truck and this location was way closer to my house. I'm grateful to them they were so kind

cynthia C. 
Rating:
5.0

this uhaul store is always on point. always have vehicles there and the staff is very nice and courteous. thanks again James

james P. 
Rating:
5.0

Everything ok

marcelo F. 
Rating:
5.0

Excellent customer service

Hayder C. 
Rating:
3.0

Note that this was not my original location. Uhaul failed to assign a unit to my reservation leaving me high and dry. The next available unit was 36 miles away (72 miles round trip). To add insult to Injury no one bothered to call, leaving me quite surprised/upset when I arrived. What's the point of a reservation?

Randall M. 
Rating:
5.0

Customer did not leave a comment.

Ricardo C. 
Rating:
5.0

Allow ALL Uhaul centers to accept drop off on different location than the pick up.

Javier G. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Excelente servicio

Caleb M. 
Rating:
5.0

Customer did not leave a comment.

Gina S. 
Rating:
5.0

Customer did not leave a comment.

Rafael R. 
Rating:
5.0

Perhaps a little training on how to properly installed the towing dolly equipment to avoid any accidents or safety liabilities. First time renting a towing dolly and had to figure out by myself of how to secure car to the dolly other than that it was all else great.

Neftali R. 
Rating:
5.0

Customer did not leave a comment.

luis C. 
Rating:
5.0

Ask all your representatives to be as polite by, well-informed, and pleasant as the ones who attended to me. Great service guys!

JANETH G. 
Rating:
5.0

Very Nyce

anibal B. 
Rating:
5.0

Customer did not leave a comment.

jose F. 
Rating:
3.0

…coulda been more smooth. Pick up was easy enough, locating the specific piece of equipment was not. We were in search of the 'sport trailer' aka: ‘clamshell on wheels' for just a bit more cargo space on a family vacation. Without any luck through the Uhaul website I called the 1-800 number and explained our wants. Rep was super professional, found our equipment and booked it for next day pick up. Forward one day, went the reserved location- wrong equipment. Called the 1-800 number again, explained again to another super helpful rep that actually found the only ONE located in south Florida and reserved it. No problems! Returning it was a quandary. Upon arrival back to the same location there was only one attendant assisting people outside. I waited a bit, then went inside to find two employees sitting and paying more attention to their cell phones than the happenings going on around them. I had said I was there to return our trailer and that the gentleman outside was busy with one particular customer for sometime. Their response was that they were pretty short staffed and another shift was on at noon (mind you it was 12:10PM).. welp, I returned outside to continue to wait. After a few minutes someone did come outdoors to assist.. asked me if I knew how to back up a trailer to which I then pointed at the back of the vehicle where the trailer was already disconnected from the vehicle awaiting final inspection. He stood around then meandered off to assist the next person/vehicle. I don't have time to wait for service.. especially bad service. I asked if he needed anything else to which he mumbled 'naw.' I thanked him then went on my way. My advise: get rid of people who don't respect others, add value to your business or help lift you up. They are your worst commodity.

Stephen K. 
Rating:
5.0

Thanks a lot, they are super professional!!! I highly recommend this place to rent trailer and trucks, Guys THANKS again!!!!!

Javier C. 
Rating:
2.0

I experience rude customer service by one particular person when they were closing . He was very short and was annoyed with any questions I had

Rainah D. 
Rating:
5.0

Customer did not leave a comment.

Louis D. 
Rating:
5.0

Customer did not leave a comment.

Jordan L. 
Rating:
5.0

Drop off was fast and easy. Best part, I was greeted by a real person that spent about 5 minutes checking me out.

Lawrence L. 
Rating:
4.0

Increase your staff for better customer service

Bruce P. 
Rating:
5.0

Todo bien

giodardo D. 
Rating:
3.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Excellent experience! Special mention to Ricardo for taking excellent care of the unloading of my Mercedes Benz from the auto transport trailer. I even have booked my next u-Haul rental for July at this location. Thanks to Juan, the GM, for taking care of this. Keep up the good work!

Edgar V. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA B. 
Rating:
2.0

Trailer was dirty outside and inside. Safety chains were worn and previously "repaired" 1 tire needed replacing. Reserved at my regular Uhaul in Dadeland. Got a call on Sunday at 4pm that I had to go to another location in Perrine to pick up the trailer I reserved 10 days in advance. Not a location I would go to.

Denis J. 
Rating:
1.0

If I could give a zero "0" to this location I will do it and will give another zero to the manager "Nichi" it was the most horrible experience I've been through, Truck had a leak and my boxes were destroyed, my mattress soak in water but what made it really BAD was the attitude I received from the manager claiming all his trucks had a sticker claiming their trucks had a leak and they won't be responsible for any damage, that that's why he insist on his customer to get an insurance and since I had purchase the insurance I should call them and deal with them, that his location had nothing to do or could help me out. If just the fact that moving could be very stressful he made it 100 times worse. I will never use the Perrine location again!

Nidia A. 
Rating:
4.0

Great customer service

Wanda B. 
Rating:
5.0

Brian was awesome. He helped me with the return process and it went smoothly

DAVID JIMMY G. 
Rating:
5.0

Staff inside and outside the facility were friendly and courteous. Returned the trailer and it was very smooth process. Thank you!

Manuel M. 
Rating:
5.0

Every employee I interacted with at this location was exceptional and treated me with kindness and professionalism.

jerry M. 
Rating:
5.0

Customer did not leave a comment.

christopher L. 
Rating:
4.0

Customer did not leave a comment.

dave W. 
Rating:
2.0

Had a reavastion at 9:00 am pick up and when I arrived there was 9 people in line before me and only one employee doing agreements. end up waiting until 9:40 am by the time I was done picking up the truck. customer service SUCKS

MELVYN P. 
Rating:
1.0

The original location was closed and I need to call several times the customer service department to get another location to pick up the truck. I spend almost an hour in the location until someone in customer service answered the phone. Eventually, I could get the truck however it delay the moving for two hours.

Hector L. 
Rating:
5.0

Truck was DANGEROUS. The rubber flooring cover next to ACCELERATOR was out of its trim holder. It kept jamming my foot. The STEERING had too much play. The top of the GAS CAP broke off when I was refueling. Please fix this before some has an accident.

Jorge D. 
Rating:
5.0

gdfshng

Rafael G.  |  Overall Experience 
Rating:
4.0

I used moving helpers so did not go to this facility. They were prompt about calling me when my U-Box arrived and were good about coordinating with the moving-helpers to arrange my UBox delivery.

Keri A.  |  Overall Experience 
No reviews have been submitted for this location.

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