Customer Reviews for U-Haul of Rancho Cordova

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Rancho Cordova

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debra e. on

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had good candy to eat at the drop off thankyou

Todd K. on

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Great customer service

EDWARD K. on

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Expert treatment throughout the process and Chris worked with me to ensure all needs met st the lowest possible cost. Great service.

Patrick C. on

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Jack W. on

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Jonathan H. on

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Customer service from Douglas was AMAZING!

jake n. on

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Todd who works there is a jerk! I asked if there was a 17 foot truck available and I ordered a 26 foot truck, and he laughed at me for some reason and gave a smug response. Vivica, at traffic or whatever is even ruder!! I asked if I could get the 26 foot truck for the price of the 17 foot truck because I had my reservation cancelled and I was switched on locations multiple times. And she interrupted me mid sentence to say no, horrible customer service. very rude. And I reserved a 17 foot truck over the phone, for rancho cordova, and they booked me at another location. How unprofessional! Uhaul's fault that happened not the employees. Chris however, the long haired gentleman at rancho location, was perfect. Very nice and accommodating. he should be promoted!

Jeanette P. on

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erin r. on

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ed g. on

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Carrie L. on

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The young man that helped me made a really bad day into a WONDERFUL day. He was kind, caring, considerate! Wonderful asset to the company. (Don't recall his name but he had really long hair!) Nicest guy!!!!

John C. on

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jason b. on

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JULIE w. on

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Your employees were extremely helpful friendly I had a great experience they had me in and out in 20 minutes and did it with a smile

Jose Manuel I. on

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Good costumer service

Irma M. on

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We were told we could have a truck at 9am but we did not get the truck until 1pm we had to add an extra day because we did not done packing the truck untill 6pm and had to drive for 2.5 hours to our destination. My mom is 70 years old so most of the packing was done not fair.

FRANCIS F. on

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Brian M. on

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More training for staff. Chris can do everything, but there is a dropoff in knowledge if you work with someone else.

amiel h. on

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The trailer was not put on correctly. When we went to load the trailer, it came unhitched and dented my truck and could have hurt somebody.

manuel m. on

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good service and people friendly

Megan T. on

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Paul A. on

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Honestly keep Chris as your employee. He was everywhere, taking care of everyone ( I and someone else were renting, before us a guy was installing a tow hitch, someone else was returning a van and another guy was filling up his propane tanks ) Chris was doing everything and helping everyone. I felt like there were 3 people there instead of just one. Very pleasantly surprised of how he managed things and did everything keeping positive and polite!

Mike G. on

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Gabor M. on

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Keep the same crew here; they are very courteous and professional.

KARL M. on

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Doug took care of it. Really enjoyed working with this team who pulled together on short notice. Nice Job!

germina j. on

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peter m. on

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Connected with the staff. Great group of hard working staff.

Becky D. on

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We make a special effort to always use the U Haul on Pyrite way in Rancho Cordova even though there are many to choose from closer to our location. Chris the owner/manager keeps everything running smoothly and is very friendly and helpful. His staff is the same way. Thanks Chris!

Cliff D. on

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Kami W. on

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REGGIE S. on

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Kathleen W. on

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nothing

Douglas W. on

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aleks K. on

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Great staff. Quick and easy rental. Will come back for sure.

DOUG M. on

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Personnel at location were efficient, well informed and had a good attitude. The particular 15 foot truck I used had a drivetrain noise which was a loud rattling sound that occurred when the transmission was about to shift up into overdrive. I told the service man about it. Had I been traveling across country, I would have refused the truck as soon as I drove it and noticed the sound.

Pat C. on

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ROGER S. on

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Thanks

Tony G. on

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Jessica G. on

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Robert Lewis Jr C. on

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Alex B. on

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I didn't make a reservation because I wasn't sure which truck/trailer would best suit my needs today, but Chris helped me get the truck all set up really quickly and was very helpful and friendly. Much appreciated!

dresden p. on

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Nothing! Everything went smoothly. All your employees I encountered were awesome!

Andrew Z. on

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Andrew F. on

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Beverly S. on

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A great crew to work with. Efficient and pleasant

don s. on

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Ted R. on

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Linda C. on

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I reserved a closed trailer about 2 weeks ago. I then received 3 different texts the day before my rental telling me my reservation was for North Highlands, then Roseville , then Pyrites Way and finally Auburn Blvd. I ended up just taking an open trailer because I didn't feel liked being "jerked around" by your reservation system any more.

Alex W. on

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Nick V. on

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June E. on

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Kurt S. on

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Audrey S. on

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Kevin M. on

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Zero

Dan C. on

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The rental process way to long. Asked questions that are not necessary. What color is the car I was putting on the car trailer. I only have one phone number. I do not have a home phone number and my cell number is my work number . I had to give them a number of an out of town relative in case my phone broke? How are they going to get a hold of me if my phone is broke? I have used your company for years and all my info is in the computer, however, in the future I will be taking my business elsewhere.

Eunice N. on

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Dale F. on

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Kathleen L. on

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When I ordered the trailer I was told to confirm at a location. They where not doing uhaul at the time I was told. Called and told uhaul they said they would arrange a new location. Received email so I confirmed there. Day before I was to pick it up I received a call saying they had over booked. The lady said I could go to pine grove which is 1 1/2 to 2 hours away. When asked she said no they would not bring it closer. Then she tried to give me a much bigger trailer. I said no as I had ordered the 4 by 8 trailer 3-4 weeks in advance. She did eventually find a trailer one size bigger about 30 minutes away. She told me that I would be charged the same price. She made me feel I was putting her out. When I went to pick up the trailer they quoted double amount I was told. They did make the adjustment . Everyone I spoke to was very nice and helpful, except the one lady.

Jolana l. on

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Thomas M. on

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Todd C. on

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Matthew O. on

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Mark R. on

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Zahara F. on

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Leon B. on

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It was awkward returning the truck. I had to wait in a line that butted out into the road.

Daniel B. on

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I had contacted location to extend my rental and even checked in with the manager Chris status on the rental. When I returned the truck the staff acted as if we had the truck longer then our rental period not realizing my previous conversations to extend the rental period. That was a little frustrating.

Toni L. on

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Chris, the owner, was fantastic and took good care of us.

Orlando P. on

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Faith P. on

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I am a REPEAT CUSTOMER!!! I am so please. I was checked in by Taite when bringing my equipment back. He was so professional pleasant and helpful! Great customer service! I will use this location again!!

Dan D. on

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Friendly, efficient.

Matthew F. on

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Inside of vehicle had some debris.

Lynn L. on

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People great here...I like them. Work very hard for customer. I like that lot too. Come here next time if I need U-Haul. Thank You -Lynn

Allen S. on

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Staff was courteous and friendly, highly recommended.

Harry M. on

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This answer relates to your Mather Field Drive office in Rancho Cordova, CA: Evidently, the definition of the word RESERVATION is different for U-Haul than for the dictionary. We had a month's reservation for a truck on a specific date and time. We were promised, the previous night that the truck would be waiting for us in the morning. But, when we got there, the truck had been rented out to someone else. This was a breach of contract and trust. We ended up having to go to a different location. This has left a seriously bad impression for us as to how U-Haul does business. When you make a promise, KEEP IT!

Pat C. on

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John N. on

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I would like call out a special recognition to Chris, the manager, for going above and beyond the call of duty to help troubleshoot and fix a towing harness issue on my car. Thank you again Chris.

Luis M. on

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BRADLEY Z. on

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Craig S. on

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thomas V. on

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fill the gas tank before the customer takes the truck

Jon H. on

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I only did the night drop off, so I don't have much context to rate this location.

Gerry V. on

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Two people were working when I went to get the truck. I had a very, and I mean VERY bad experience with my previous rental. I stopped using Uhaul. After this experience with Tate, I will be back. Tomorrow or Wednesday. Dealing with customers myself, he handled everything exceptionally. Budget just lost a customer. But, now y'alls have to live up to his/their standard. And yes, I will expect it at least to a 75% level. It was that outstanding. Both of them. Kudos.

Marc V. on

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Jessica B. on

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LURA F. on

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To look at him, you'd think that Chris Berget (co-owner) is some long-haired, hippy-type kid, who wouldn't know anything about REAL customer service (which is lacking with so many businesses these days), but DON'T JUDGE A BOOK BY IT'S COVER, because this kid is ALL BUSINESS! I rarely do reviews, but I was SO impressed by his level of customer service that I had to write this. And I'm going to leave it at that, because that's really all that needs to be said. SUPERIOR CUSTOMER SERVICE should be the benchmark for which every business should strive and Chris and his team are on point!

Paul L. on

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Harold W. on

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Walter G. on

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hienvu n. on

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Everyone from front desk to yard personnel were efficient, helpful, and nice. Very satisfied with the rental. This is my favorite UHaul location

Tracy H. on

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Onorhode W. on

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Latham Z. on

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SCOTT S. on

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Absolutely nothing, everything was perfect, Thank You.

Joe R. on

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kevin k. on

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Speed up the check out and check in process. Have friendlier staff.

samson k. on

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Sharon N. on

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tami M. on

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Charline M. on

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Jennifer G. on

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Faith P. on

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On busy days UHaul should have more attendants. People can only work so fast. I usually have to wait and always plan for an hour when I go to a UHaul facility. The employees at the Pyrite facility in Gold River are always friendly, helpful and hard working. I have used this place many times and recommended it to friends. Thanks, Gaith

Michael M. on

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Reservation was for Folsom location - got switched to RanchonCirdiva incurring more mileage charge. Agent confirmed pick up for 8:30. Arrived at 8:30 - office did not open until 9:00. Van had mechanical issues. Difficult to put in reverse. Not the typical experience we have had with uhaul.

Jim E. on

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I found my experience with U-Haul, the company, as terrible. This is not to berate the location itself, but the UHaul company policy itself. To explain: I had confirmed my truck over a week in advance at a location only 1 mile from my house. but then, a couple hours before I was to pickup the truck, I was told I had to go to a location 12 miles away. This messed up all of our timing plans, including the hiring of four people to help us move. I can only assume the "reserving a truck at a location" means absolutely nothing to you. I am well aware that this was not a one-off occurrence. It is common practice in your company. I suppose you can get away with such terrible policy and action as you have a monopoly in my city. Please be assured that your actions do nothing to help your company or your PR. I hope you do something to stop this terrible practice of reassigning pick up locations after being promised of reservation. It only hurts you.

Hugo S. on

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Chris was FANTASTIC! I was being taken care of by an employee (sorry can't remember his name) but saw Chris not only help with my transaction (there was some trouble with the computer) but manage two other customers at THE SAME TIME!!! Keep doing what you do, Chris!

Douglas h. on

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good at your u hall

Neal B. on

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Wow - totally impressed with Zackary. He ran, I mean RAN throughout the process of returning the equipment so I could get out of there as quickly as possible. Best rates in town! Research other UHaul and see. Great service!

Paul S. on

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Robert R. on

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staff very friendly and helpfull, called me to keep me up to date and informed.

lonnie p. on

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Joe M. on

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Earl W. on

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MATTHew O. on

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Tried returning the truck where we picked it up but was told he was going out of business and to return it to the other u haul in town.. guess he took our money and ran!!

Jeffrey J. on

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Long line for returns. The young man working there (in the 100 degree heat) ran out to our vehicle, checked us out very quickly and got us on our way. Didn't even have to go in the office. Friendly and super convenient.

Martisha L. on

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5 minutes into my uhaul drive the tire blew. I have reason to believe uhaul was at fault. When I called to complain the lady sounded annoyed and didn't apologize for previous crap service. Will go with penske next time.

anthony S. on

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Nothing

PETER G. on

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Excellent service at counter. Courteous and knowledgeable. Walked me through all the steps to rent from U-Haul.

Dustin B. on

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Mark E. on

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Matthew L. on

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nothing, had a great experience!

Lee H. on

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Just keep doing what you're doing. Great service that was quick and helpful. Thanks

Briana B. on

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Briana B. on

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Ginger Q. on

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Uhaul completed dropped the ball with online reservations and out of state licenses. There is a rule that you require additional information which had I known in advance I could have brought with me and I would love to know how a passport and a random call to some phone number I gave and they say they know me is equivalent. There is logic at all, and by not identifying the need on the website at the time of registration cost me and the local facility about 20 minutes of wasted time. 1. Review your rules for out of state license and what are you really trying to accomplish? 2. Post on the website when you enter the drivers license that if it's out of state please bring x with you.

Greg M. on

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Employees were welcoming. There needs to be more of them for returns so wait time isn't as long..one guy when others are in yard. Also, don't continue to send review messages at 12:15 AM!! THAT'S NO GOOD BY ANY MEANS!

Jimmie P. on

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Darrell F on

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My confirmed reservation for 2 uboxes was changed to a different location than the one that I chose but I was not notified about the change.

Nicole H. on

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Sina R. on

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Chris and Zack were fantastic. They were so warm and welcoming. They made my moving experience / truck rental pleasurable. Honestly this was the best uhaul experience I ever had.

Gasper R. on

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Complimentary Starbucks Mocha Coffee

LISA ANN R. on

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Excellent service. Very easy to maneuver around the lot. Very quick and easy check in procedure. I was done in 5 minutes.

Russ D. on

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The young man who helped me was very helpful, he knew his job and did it well. He was friendly and answered my questions.

Dale M. on

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Had immediate help and checked out in minutes.

Andrew M. on

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logan h. on

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Cheyanne B on

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I will never choose Uhaul again. I will gladly pay double the price to use PODS. Your customer service and logistics department is inexplicably garbage.

Cleon W. on

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Chris is superb at taking care of customer concerns.

Gail B. on

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Mary H. on

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Chris Berget was very helpful and professional.

MICHAEL F. on

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Paul A. on

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Jina E. on

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My experience with the reservation process was extremely frustrating! I had booked a truck to be picked up at a specific location and dropped off at a specific location. I was later told that I had to pick up and drop off, both, at different locations that were a lot further away from me. I think the reservation process/ and communication could use a lot of improvement!

Mark N. on

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Wow, the owner was outstanding! He is young however extremely customer service oriented. Also, he honored me as a Disabled Veteran and gave me 10 percent off.

Scott B. on

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Chris is very professional and an outstanding employee

Pete M. on

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vincent o. on

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Person working the register was awesome and very helpful

Houa Y. on

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I love the express checkout. It was easy, fast, and convenient. The staffs were professional and took good care of me. The location was well maintained and organized. I look forward to doing future business.

Katrina C. on

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Coreen F. on

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Alfonso R. on

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We continue to use this location as the quality of service is excellent. 99% of the time what we need is available.

Kathy L. on

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Joseph M. on

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I used your online site to book the reservation including entering my credit card. I HATE your automated online mobile check-in process, Entirely too many steps to pick up the rental and way to slow. As with other companies I work with for online bookings your system is the worse. After booking an online reservation, I should be able to walk into the store and pick-up a key and leave just like I do with a rental car. On this rental I wasted 30 minutes with your process and staff to get the truck and leave. I will give you one more chance, and if the experience is the same, I won't be coming back.

Gregoru L. on

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TADIRA V. on

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Thanks.

Steve C. on

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I had problems with my vehicle and didn't make it to the dump before it closed... the following day I fixed my truck, and offloaded my junk at the dump.. I returned the trailer about an hour late... I didn't get charged for another day... thank you very much.. I will always do my business at this facility just because of the employees respectful and courteous attitude and service

Cleon W on

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The order had a ship date and destination. Janine tried to remove it. I called a 2nd time to get it changed to just storage but I did not receive a confirmation via email.

Kristen G. on

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denise r. on

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I was quoted $29.95 for the rental and charged $34.95. I declined the insurance, yet looking at the invoice attached, was charged fotbthsg too. While inside employee attempted multi tasking on another computer for the shop employees interruptions during my checkout he left myself and other customers waiting, especially when my rental clock was already ticking.

Alan A. on

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I needed a little more time to get the truck back, and my return window was increased without any trouble. I appreciate that!

Samuel Z. on

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JAMES M. on

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Paul L. on

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The paperwork takes a little too long but nice people and great service. I always use Uhaul, because of equipment and service. Thank you.

Dareo G. on

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Mavin B. on

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Jeff G. on

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all good, thorough and friendly

Michael M. on

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Retread tire on the trailer blew out. Stranded us on hwy 5 for two hours in the heat. That trailer's tires should have been inspected before renting it to us. Delay put us in LA rush hour traffic and overall added four hours on to our trip.

JOHN K. on

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PHIL F. on

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Customer service was very slow. 45 minutes to complete my order even though I reserved in advance. Upon arrival the trailI reserved wasn't available.

Martha S. on

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Nicki V. on

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Marvin M. on

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nikhl c. on

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Tamara R. on

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brad h. on

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Chris was very friendly and helpful, I picked up on a busy Saturday morning, there where multiple customers and Chris helped everyone in a very timely manor. They hooked up the trailer and I was on my way. Chris operates this facility excellently. Thank you, Brad

Barry P. on

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The service from the employee's was great

Avishek M. on

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BRIAN W. on

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superior personnel. Efficient

Kevin H. on

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David B. on

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DAN M. on

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I showed up at my home in Camino on the date I stated I would (7/12/17); I asked for a local drop-off and there is 2 drop-offs within 5 miles. I received an email to drop the truck off at the El Camino u-haul location 80 miles away! I didn't know of the local drop-off until after I returned the truck to the Rancho Cordova location 55 miles away. I had a friend arrange to pick me up; he arrived at the location at 6:40PM. He advised the local team I was enroute and arrived at 7:06pm; the team stated they were closed and to park it outside. I was upset about the advance communication my friend provided to the location team and they couldn't wait another 5 minutes until I arrived! What kind of customer service is this U-Haul? I am also up-set that I had to drive 55 miles when I specifically arranged for a local drop-off and them you communicate to me to drive 80 miles! Why? I want to be compensated $50 for the extra time and money it took. Please call me to discuss this issue. Dan McHargue 512.965.94058

George T. on

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ANDREA L. on

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Fred E. on

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Nothing. Everything went as expected.

Mathew D. on

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Attendant was extremely helpful and knowledgeable.

Corky M. on

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The window shield was very dirty and when the sun hit it was impossible to see well. Check in person kept walking away from us as he was talking so it was very difficult to hear him mentioned the problem twice but he was not getting it

Peter G. on

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Long wait for assistance; used online check in which was frustratingly slow and required multiple retakes of driver's license (why tell us to take a picture of the photo on the drivers license if you really want the whole drivers license?) and self (if you need the photo to include the vehicle or part of the U-Haul site, tell us so up front!) There was no disclosure of the amount of the charge for excess mileage.

Kelvin M. on

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Jason R. on

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This store was amazing. The staff was professional, competent, and their appearance was clean. I arrived and they quickly checked me out. The gentlemen helping took great pride in their jobs, appearance, and in U-Haul. Promote the guys helping me to management and send them to Paradise to turn that dumpster fire of a store around.

Michael B. on

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Edward H. on

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david G. on

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Only suggestion forward customer that they need to bring a cell phone. I seldom have mine and it took awhile for my wife to answer hers. Thanks.

john j. on

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They were open on 4th of July so I could drop off the trailer. Other locations closer to me were closed.

Jaqueline R on

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Box wasn`t ready at scheduled time. Employee almost sold ubox to another customer in front of me. They apologized for the long wait/ offered a discount. But discount was never applied.

Kevin A. on

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joel d. on

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Dawn R. on

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On very short notice, I had to rent a truck for a quick local trip (one hour). Making a reservation was quick and easy, the operators made it clear and simple, especially when I needed to confirm the location (there are a couple in the immediate area). They were very patient when I needed to confirm. The staff at the Rancho Cordova location on Pyrite Way were friendly and courteous. With such a large location, they were busy with customers with different needs. I will go to this location in the future.

William K. on

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Nothing, Chris did a great job ! Even handled an impatient customer very professionally when I was there picking up my truck. Explained everything very well. Will definitely be back

Jatinder Paul B. on

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GARY C. on

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Jason L. on

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Amber F. on

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Nothing. The employees at the Rancho Cordova location are excellent! I was very well attended to and had a very positive experience, all around. My thanks to them!

Dawn H. on

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When I returned the trailer on my way to work, there was not enough staff to cover the returns in a reasonable time. I was helped early as the woman ahead said she was not in a hurry, but the man (the truck was empty) ahead of her got really angry when I was helped before him and yelled at your rep and me. I was not aware he had not been helped. You need more staff on returns especially during month end. Other than that, this was an okay experience.

Bruce C. on

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Todd B. on

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David R. on

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Adam B. on

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MICHAEL F. on

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Max M. on

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excellent staff

michelle l. on

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More people to help check customers in and out. Doing online is a hassle, especially when you're already frazzled about getting your move done.

Eric Z. on

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Peggy F. on

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Jose M. on

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Derek D. on

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Tom K. on

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There was a line of 8 people but the maanger was friendly, greeted everyone and offered self check in to those who wanted it. Well run location.

Glenn C. on

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Donald B. on

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Awesome and Easy! Will be back when I move again!! Thanks!

Glenn C. on

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The staff was very helpful. Very friendly as well.

Kathy D. on

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KASHA R. on

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Chuck W. on

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I would prefer not to comment. Please review the file for Contract No.: 87481355.

haoyuan c on

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Good

Steve V. on

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Even though the staff was very busy on the day I picked up my trailer and when I dropped it off, the staff was professional, efficient, and friendly. Great experience.

rex m. on

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Chris Berget was the best !!! He was so helpful, efficient and thoughtful with our rental experience. The only issue was the surge-brake on the trailer would "pulse" hard when using it for anything but the lightest braking. We reported it to the crew when we returned it. Also, I would have an explicit map for customers with clear street directions. We had problems finding U HAUL even though you can see U HAUL from the freeway.

David B. on

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Scott P. on

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SHARON S. on

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Larry A. on

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U-Haul originally gave me a local rate as the move was local but then switched it to out-of-town rate and changed return location to another city. The change cost me another $35.00

Christopher A. on

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Great service at Rancho Cordova location. Web site sign up was helpful, but I needed to move up the pick-up date and that provided difficult, I went to the location and made the change in person, but somehow the reservation got put into another file. In the end it all worked out just great

Wade H. on

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Everything went fine. Everything was really smooth and easy with the rental.

Susan P. on

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JAMES P. on

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Great customer service at this location. Associates were prompt and professional.

Marla G. on

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Michael C. on

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Truck was filthy on the outside. Worker was new and seemed not to know answers to my questions .

TOM V. on

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Send me a receipt

james w. on

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Gylfe F. on

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Can't think of anything - Was very pleased with the equipment and service!

Tina S. on

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Customer Service was 5 star very knowledgeable and prompt. Very quick from start to finish thank you for a pleasurable experience

Randy B. on

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Staffing may be an issue at this place. The person helping us was very nice and helpful but it took over 20 minutes from the time we pulled in until the trailer was unhitched. I have had similar experiences at this location before. This should not reflect on the quality of help just the quantity of help.

NICOLAI L. on

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ralph c. on

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Went to location at Mather and was told that rental was not available due to no truck. Sent to Pyrites way. Disappointing

ROSEMARIE D. on

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Windshield was not washed. Dead bugs all over it. Excellent customer service. Got me out quickly despite 3 customers in front of me.

Joseph F. on

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Service at both ends ( to and return) was first rate!

Jorge P. on

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Nice location.

Debbie T. on

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This is the second time I have rented from this facility and the employees are friendly and very friendly. I will rent from them again and refer my friends!

BRIANA A. on

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Customer did not leave a comment.

lisa c. on

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Taite was helpful and apologized for this horrible experience. He promised that my case would be followed up on...I hope he is right. I'm waiting to hear from Uhaul regarding compensation .

ROSEMARY L. on

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Was a great experience

jorge A. on

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Great Staff. very personable and professional.

MACAI P. on

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Joseph N. on

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GEOFFREY M. on

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Got me in and out quickly. Great customer service.

Willcris D. on

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I enjoyed my experience renting a truck from this location, the process was rather quick and easy. I would definitely recommend this place to a friend!

JAMES J. on

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Greg M. on

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Gil F. on

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VELIZAR r. on

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Staff very friendly. Very easy to follow their guidance. If this is your first time to use rental track this is place to start.

Rachel M. on

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The customer service was excellent. Chris was so responsive to my requests and needs for access to the U-Boxes during the storage period. There was nothing they could have done to make the experience any better. U-Haul should use Chris and his team as a training example for all locations.

Gary S. on

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After hours return was a mess. I dropped off the trailer at 6 pm and put the contract in the drop box and got a call the next day asking where the trailer was??? They still have me down as returning it at 9pm when it was returned at 6. It was within the rental time frame so no problem or charges. People were just dropping trailers anywhere they wanted after hours.

Rick V. on

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Chris is awesome!

nicholas m. on

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Customer did not leave a comment.

Thomas P. on

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Communication needs improvement. The phone rep offered me an extra two days at no charge because I had to drive considerably farther when the scheduled pick-up location did not have the trailer I reserved. However when I arrived at the new location they had no record of this offer and tried to charge me for the two extra days. It all worked out in the end but took longer than it should have.

Robert B. on

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Matthew P. on

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steven c. on

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MELISSA B. on

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All U-Haul locations need more staff. Way too many people in line for one person to check in.

John P. on

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manjot s. on

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jun c. on

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ERIK H. on

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Everyone was great, helpful, and very efficient. A very positive experience!

dara r. on

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I have been renting equipment from this location for more than 6 years now and the main reason is cause Chris, the general mgr, and his staff are the best. Thanks again!

Jerry S. on

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Ready, willing and able to satisfy the customer!

Davina U. on

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none

Scott S. on

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Uyen M. on

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Janine B. on

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JaSon was very attentive and nice.

JEREMIAH J. on

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Employees were knowledgeable and had a lot of information and helpful.

garik h. on

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Customer did not leave a comment.

tom b. on

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This uhaul facility was great however the one in Lodi with the girl that laughed at us in the time of need NOT good. Their rate would be less then poor!!

John H. on

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Fast and efficient. Courteous. Great experience.

greroy p. on

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Customer did not leave a comment.

Zacary F. on

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Chris the general manager was amazing and very helpful. I chose to have my storage there because of how helpful he was.

Adam M. on

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the crew was amazing as always

Josh M. on

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No complaints about this location. Doug was an awesome to work with!

sandi k. on

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Check in took about 30 minutes. The associate was fast and efficient; there were simply not enough staff on duty at the time. We arrived about 10 minutes before the store opened (8:30 am on Sunday June 4). There were five people picking up vehicles ahead of us. I was impressed with Taite Ulmer's calm demeanor when he attempted to quickly serve several people in line. Our truck had just arrived and needed to be "detailed" before we could leave. Overall it was a good experience and reasonable priced. It just seemed the store needed a couple more people checking in vehicles and people after a busy Saturday.

STEVE S. on

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JAY D. on

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RICHARD J. on

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Vehicle was very dirty on the outside ... all vehicles sure be cleaned on the outside as well as the inside ... no excuse !!! ... that what lower the rating ... the staff were great ... in and out in no time ...

William C. on

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The gentleman with the long hair obviously knows what he's doing... he runs that place... he has high communication skills and I watched him deal w a difficult customer and a room full of people and he handled it masterfully .... his partner let a customer that was there after me, cut in front of me... I was not happy about that But the other guy with the long black hair diserves a raise, and I truly mean that... if I was a business owner I would hire him away from you...

suzanne t. on

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Chris checked us in and he was friendly as well as multitasking.

Steven R. on

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No improvements needed. It's great customer service that keeps the customers coming back. It's well trained and friendly employees like Chris that will keep your customers coming back.

nicole s. on

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Wayne W. on

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Chris and his crew was over the top on service and fast service.Good job.

Valerie S. on

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John and the rest of the staff are...hands down...the best uhaul employees I have EVER dealt with!!!

David S. on

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Service was excellent!!!

Jim H. on

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Staff with more service people. At 8am it took 30 minutes to be served, 30 more to be able to leave. At 2:30 it took 45 minutes to get a reserved U-box, and at 3:30 it took 20 minutes just to turn in a Cargo Van. Ridiculous wait times on a Friday.

Don D. on

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Customer did not leave a comment.

Belinda B. on

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The workers had attitude, I'm weak, not feeling well and one telling me to go stand there, another one tell me to go back there. When I didn't, he said "you mighty as well go back in". Another thing he couldn't get his hand held device to work, he used profanity. Normally I would have said something but didn't feel well. Instead I'm writing.

tom r. on

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Leslie S. on

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Edgar M. on

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Be proactive and, inform your customers of any problems arising before pickup.

Concepcion G. on

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Sam F. on

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Always happen to this point, thanks!!

Donnette D. on

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Lisa I. on

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GARY M. on

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MAIRON M. on

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Michael T. on

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jim g. on

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Joseph C. on

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Brien O. on

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Michael S. on

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Everyone there that helped me were friendly and professional.

Wayne W. on

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Yes both guys working there were great. I changed my mind on a truck and it worked out well. The morning shift Rocks got me out quick. Wayne Withrow.

Frank s. on

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CHARLES G. on

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James B. on

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Everyone was efficient, friendly and courteous

Kathleen Marie S. on

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George H. on

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ORLIE L. on

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robert d. on

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I first rented a Uhaul truck in 1970. I've always come to you for my rental needs

Tawanna R. on

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the truck was towed away. i never dropped it off

Brooks E. on

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As a walk-in, find some way to shorten wait and agreement times. Unbelievable array of questions and detail for a 20-mile, 2-hour local usage.

john y. on

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Customer did not leave a comment.

jonathan M. on

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elizabeth y. on

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I was very impressed with this location. Very friendly, helpful staff. Well-organized, efficient. I will go here again! Thank you for great service!

Jim M. on

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Tires bad out of balance but no break downs

terry c. on

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Excellent! I will do this again.

Jon R. on

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Too far away from my preferred location.

JORDON G. on

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Customer did not leave a comment.

BARRY A. on

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Shelly L. on

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Kurt S. on

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robert e. on

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Everything went smoothly & we felt respected as a customer. Thank you.

Alexandra T. on

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Tim L. on

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Great experience. The people who work there were amazing. Guy working two registers at once running around getting stuff done. 6 hours later when I returned the truck Chris at the Rancho Cordova location was running around getting people checked back in. Literally running to save me as much time as possible. Super awesome. 6 stars if I could.

Tracy B. on

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Chris is an amazing multitasker. He handled a very long line efficiently and has great customer service.

Ron B. on

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The U-Haul on Pyrites is great. They are friendly and always seem to have what I need. I cannot say the same thing about the U-haul facility on Mather. My original reservation was at Mather only to find out when I arrived that they didn't have the trailer I reserved. What good is a reservation if you don't have the trailer? The staff at Mather is rude, disrespectful and would rather spend time on their cell phones than help you. If you need to rent from U-Haul avoid the Mather facility and rent from the Pyrites facility, trust me, you will be happy that you did.

APRIL A. on

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Cristina L. on

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Osvaldo s. on

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PATTI m. on

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Great employee s

Helen G. on

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Everyone was kind, respectful, and helpful. It felt like the old fashioned full service gas stations, where they waited on you for everything. I will be recommending this location to everyone. I'll be using this location again.

jennifer r. on

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it was great, in and out quick

Robin W. on

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Chris and the other crew are all great. Attentive. And into making the customer happy

Chealsea W. on

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Customer did not leave a comment.

Pat V on

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Great job Alison

Rosalinda T. on

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Forgot pads that were rented but adjusted mileage when we had to drive out of our way to return for pick up.

Jan M. on

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Customer did not leave a comment.

ABIN V. on

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Yes

Melanie L. on

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The young man that helped me was exceptional!! It was the 2nd trip I was making to Eureka Ca in the last month & he helped me both times. It's rare to see a young man so focused & professional, friendly & efficient on the job!! You need to do something special for him!!!!!!

Ann V on

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The door of your Uboxes were in bad shape, the doors were difficult to open and impossible to close. The latches were not aligned. I asked for help and did not get a response. Very poor!

ROBIN W. on

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Really great crew. Totally taken care of

RONALD B on

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The staff was great and Chris was very accommodating for the mistake that they made at the other facility.

roger k. on

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Trevor O. on

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ILYA A. on

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Person helping me behind the counter gave the best customer service EVER!!!

Andrew D. on

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Make sure you keep that long haired guy around. He's a super hard worker, my wait time would have been 3x longer if he wasn't there. Great worker and rep for your company.

EDWARD L. on

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Very friendly and hard working stuff

Breanna T. on

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The employees were all very friendly, prompt, and helpful.

Matt L. on

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Truck was broken. Added 4 hours onto our move. One person at the location seemed to be on the ball. Won't use them again.

jeovanny m. on

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KENNETH s. on

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Osvaldo s. on

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Rosalyn E. on

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Alister B. on

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Awesome job to your team very involved and great service.

casey j. on

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Chelsi D. on

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Anuja R. on

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We were pleasantly surprised that it wasn't crazy busy today when picking and dropping off. They were helpful.

Tori W. on

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Excellent customer sevice!

Peter D. on

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george u. on

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GWEN S. on

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Calls were forwarded to another location and the person there had incorrect directions. We spent 1/2 hour looking for the street address. We only found the place by driving back to the gas station and inquiring there. No need for the confusion, stressful enough just moving. Put our morning in a bad start.

Ron C. on

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SAYED S. on

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It was perfect

KEVIN A. on

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Everything was excellent. Ckeck-in & Check-out were quick. The Manager @ that location really does a nice job.

Richard T. on

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Customer did not leave a comment.

John B. on

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The gentleman helping us with our truck was the best! Knowledgeable, friendly, helpful and fast...what more could anyone want?...I typically do not leave comments, but he really is the best!

Julie M. on

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Diane C. on

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Melanie L. on

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Darrell L. on

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Theresa M. on

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My experience was excellent. The process was organized, staff was helpful and friendly, the truck was clean well maintained, e-mail/text communication was great. In addition, u-haul was very proactive in arranging the best rate and mileage allowed/mileage charge for my rental needs. Thank you very the great service. We will call u-haul for our future moving needs!

christopher m. on

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KATHRYN J. on

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patti c. on

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kimberly a. on

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Not a thing. Staff was so efficient. He helped me out to my care. i will always rent from you all!

Dennis D. on

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When you seach on the official site for a location in Rancho Cordova

Sharon S. on

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Customer did not leave a comment.

David B. on

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Movers were excellent

tim w. on

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TAMMIE J. on

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The young man helping us has such a great spirit about him. It was a pleasure to do business with him.

linda m. on

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Excellent customer service. Very polite young men.

Bruce R. on

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Customer did not leave a comment.

Elizabeth B. on

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It was clean, but not inviting...It took a very long time to return equipment to a location that was not my preference. I waited at least 20 minutes for someone to finally come out to the truck to check it in. I had to put extra gas into accomodate the fact that UHaul doesn't know how to manage its' inventory- the equipment person "Timothy" that I spoke to on the phone seemed as though I should have been grateful I didn't get sent 30 miles out of my way. Absolutely ridiculous. At least the onsite person credited the 66 cent charge UHaul would have dinged me for because the extra mileage allotment wasn't adequate.

Serena W. on

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Thank you!

Sherry K. on

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Extremely nice & professional.

Mark W. on

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Very prompt and professional

MARLOWE D on

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chris and his crew are very helpful.

LARRY M. on

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Customer did not leave a comment.

Alfred C. on

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You can't improve on the service I received at the Rancho Cordova location. The two young men I dealt with were so professional and multitasking capable, I questioned my own 30 year salesmanship career!

Kathy J. on

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Michael H. on

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Sundeep M. on

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Very nice and professional compared to other u-hauls. Always have plenty of equipment and trucks. Take the time to be nice to customer and explain every thing. What more could you ask for?

Jake B. on

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Great value to go one way to Stockton. Truck was clean and ran well, plenty of power. We had to change location for our pick up , we were given as larger truck for our inconvenience and that worked out nicely.

Donna F. on

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Nothing, used these guys 5 times now, excellent every time.

Steven P. on

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I made my reservation over the phone and somehow my truck was waiting for me at another location...I learned this after I let my ride leave. Maybe I missed something, maybe not. Either way, U-Haul took care of me and things were worked out.

Mark S. on

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Tony f. on

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Dean W. on

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Always had excellent customer service!

frank a. on

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Customer did not leave a comment.

Terry D. on

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Jay was thorough, professional and courteous and got me in and out most efficiently and expeditiously. Much thanx to him for the excellent service. T. Dennis

Trevor B. on

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Excellent customer service, thanks!

Julie H. on

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Customer did not leave a comment.

Ian Y. on

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Customer did not leave a comment.

christina n. on

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They are awesome at this locations. Very professional

Emir T. on

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Great customer service. No need to improve much.

steven a. on

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Have your vehicles full of gas or at least half full!! I shouldn't have to put gas in before I use a vehicle!! Not appreciated!

bill L. on

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this particular location is excellent, well run, great location, I use it often for my men when we have to shuttle from the large truck..thanks guys..mark/ hemsteds north American/ redding ca

John T. on

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The web site is broken. I made a reservation then changed locations with a new reservation; the person on the UHAUL help line cancelled the first one, verifying she cancelled the correct one. Then I go on the web site and it shows the wrong one was cancelled. But when I called local UHAUL person they confirmed the other one was cancelled. Also for the second reservation I forgot to add the top-tier insurance, which I did online. But the web site would not show that I added it. Logged out then back in, shows no insurance. The franchise in Rancho Cordova was GREAT, but the web sight has problems.

Michael H. on

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james i. on

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Mohammed Rais N. on

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Steve S. on

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none It was quick in and out without a reservation

Jenifer W. on

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Great service

Amy C. on

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SUE P. on

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Mathew C. on

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BRIAN C. on

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Chris was great couldn't believe how fast and friendly he was today when we went there today

Kalena J. on

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Customer service is always impeccable at this location. Employees are knowledgeable, efficient, quick, and friendly. I have been to this location three times and am always blown away by its amazing staff!

Jacquelin P. on

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Customer did not leave a comment.

Mary C. on

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Your people know what they are doing... everything went very smoothly. Not my first time using your services and won't be my last. Thank you!

RICK R. on

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Keep up the great customer service.. your staff was GREAT.

KIMBERLY C. on

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Customer did not leave a comment.

TONY S. on

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Great team of guys working at this locations. Chris was especially helpful!

CANDRA A. on

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ashlee h. on

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TONY S. on

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The trailer I used for three days had leaks in the roof. As a result, my personal belongings, furniture and boxes got wet and suffered minor damaged.

PAUL E. on

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Customer did not leave a comment.

randall l. on

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Customer did not leave a comment.

HEATHER R. on

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The manager who checked me out and in was extraordinarily thorough and kind to deal with, you are a fortunate corporation to have this man! Hard working crew with sense of urgency, thanks for the great experience part of our busy busy day.

Stan k. on

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First of all, you have a young man Chris Berget. Who is an absolute rock star . Under staffed he single handedly waited on three customers at one time while two more patiently waited there turn. Very efficient and knowledgable. Then he personally hitched the car carrier to my truck. In the rain. I would suggest you hire an assistant to train &shadow under the tootledge of Mr. Berget.

MARCO L. on

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Customer did not leave a comment.

Herb E. on

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I tried to use the after hours online site to check the equipment back in. It would not allow me to upload a photo, so I could not proceed any further. I understand that the photo is pretty important, but could there still be a way to proceed if the photo upload fails?

KAREN F. on

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This U-Haul is super efficient and helpful. The price paid and service were very good.

Scott K. on

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Chris the manager is a one of a kind. I will it rent from another location and rent about 20 times annual.

Eugene C. on

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Great service, very thorough, very good equipment (van), competitive prices..

Donald Y. on

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Customer did not leave a comment.

SCOTT H. on

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JOHN M. on

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Booked online and reserved (2) furniture dollies but the store had only one ... disappointing to say the least when I had to move a 108" long credenza. Your online people should know better and told me on one was available

Kevin M. on

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Janet F. on

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Nick was very nice and very professional Thank you!

Ernesto S. on

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sharla s. on

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Rob W. on

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Hari C. on

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The tank was not filled when we got the truck. Chris provided us a discount for that when we returned the truck half tank filled. Also they don't normally refund the charge for the unused furniture pads. However, Chris did refund it when I explained him that the moving helpers I hired through uhaul told they would. I would definitely recommend this location for their great customer service

Mark S. on

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this location was 17 miles from the location I actually made reservation with. over the phone I was told the milage cost would be $.89 a mile, I was charged $1.09 a mile because the size of truck I reserved was not available. U Haul sucks. Never again!

BRAD B. on

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Gary H. on

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Marcie F. on

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The manager was fantastic! They were very busy and he was literally running to greet customers and complete their transactions. He was very friendly and professional, a great face for uhaul in my opinion. Thank you

DONALD h. on

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The level of service I recieved was great. I was in a hurry and I greatly appreciated their hustle, and knowledge of the process to get me in and out as quick as possible. I was very impressed how good the staff was at what they were doing. That was a great plus, not to mention getting my job done at a very fair cost. When the need comes around again, this is where I'll go. Thanks guys!

Laura M. on

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Donald O. on

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Richard B. on

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Mary M. on

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This was the most efficient rental I have ever had!! All of the staff where very friendly and extremely helpful!! A great group of young people who went over and beyond!! Great job!

Raul S. on

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thank you, the service was excellent.

Dale V. on

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keep up the good work

cal r. on

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chris runs a good shop

TERRY G. on

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james w. on

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SIVAN W. on

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Francesco B. on

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There was a small miscommunication regarding the tow hitch. I was told I could rent it but then when I realized we were going one way they had us pay to buy the hitch. It would be nice if you could have rent it. Comments: we worked with Jay, who was incredibly personable and helpful. He really made it a good experience and a smooth in and out. Thanks!

Utpalendu P. on

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MELINDA M. on

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I'd like a call please. I had many problems with my rental this weekend. 916-224-9810 Melinda.

Jeff H. on

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andrea s. on

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They were awesome

Bill P. on

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BRENDA D. on

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I would like to say that the service I received from Chris, Jae and a new trainee, last name of Ortiz was excellent!! Employee's like these will keep me coming to this buisness establishment.

Michael P. on

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Keep up the good work!!!! Thank you very much!!!!

Angela R. on

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The equipment was towed in. On that very day I went to the location to request my things. The manager, Chris lied. On recording, that the van came in empty and that the van had already been rented for the day. I knew he was lying because I had the key. The van was rented in Reno. Plus I knew the van was in no way shape or form rentable. Chris outright lied. I walked out the door to the back and the van was on the property with my property inside. I unlocked the door to grab my purse and Chris man handled me shutting the door on my already broken finger. He continued to tower over me telling me to get away from the van as I took pictures.I called the police and they made U-Haul give me my things.

hillary J. on

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Daniel D. on

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Everyone I contacted was professional, efficient and friendly.

Sebastien P. on

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JERRY W. on

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Katie S. on

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Robert H. on

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The people were knowledgeable, friendly and fast, but they need more of them at the front desk for check in. I had to wait in line for 30 minutes to get the trailer. The return was quick and no wait.

Kimberly P. on

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It was great! It was super easy and quick and the staff were very friendly and helpful.

ROY C. on

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Michelle M. on

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Nicholas, at this location, was amazing in helping us resolve a mistake made at the pick-up Uhaul location, as we were given the wrong truck. His customer service was the best I've experienced in some time! Made drop-off a breeze!

Matthew O. on

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cynthia t. on

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PHYLLIS K. on

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General Manager, Chris, was an amazing young man. He was very impressive, mult-tasked, greeted all customers with a smile. He deserves an increase in salary!

Marie L. on

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Less wait time, staff was very friendly.

GARY T. on

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Roy C. on

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Chris was great

CHARLES W. on

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Great availability of equipment, fast check in, not jazzed about 85 cents a mile fee's. Truck was high mileage but serviceable.

kenneth c. on

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bayne c. on

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The staff was very professional & friendly. A very positive experience.

George C. on

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RAY L. on

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In this process I worked with several individuals all of which were extremely helpful and courteous... Chris and Tait both

Jim J. on

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ed j. on

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Thomas C. on

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The web site experience was atrosious. It needs a complete overhaul as the equipment I reserved online was not available at the location committed on the website. The location changed three times on me and the ultate pick up location was not very conveniet.

Mary S. on

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GEORGE w. on

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Awesome service!!!!! Super friendly and helpful staff.

Edwin S. on

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joe C. on

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Chris, was very helpful, fast and knowledgable. We would rent again just based on his customer service.

antonio g. on

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mary t. on

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Nothing

Ahmed A. on

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Creston A. on

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Crystal G. on

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Robin G. on

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Nothing. Chris was an absolutely amazing customer service rep. He not only ran 3 registers/customers at the same time, but included a dolly for the inconvenience of having to wait in a long line. Chris was great! I would recommend that location to anyone.

David B. on

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Cindy C. on

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The manager was awesome.

Deborah D. on

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JOHN S. on

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I was very pleased with the equipment. It was exactly what I needed , and was in excellent shape. I can't say enough about the people who helped me. You all made this the easiest part of the move . Good job !!

jamie k. on

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The people that helped us helped to instill confidence in driving such a big(26') van. We also towed a flatbed with a pickup truck. The truck drove so easy and the mirrors provided plenty of vision around the sides and back. A dreaded experience for 2 old people was made easy!

ALANA W. on

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Myong L. on

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Ronnie O. on

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Overall, this was a pleasant service I received. Totally worth my time and resources. Thank you guys.

BILL Q. on

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Chris the Manager is very accommodating and pleasant. His staff is always moving and taking care of customers.

Jeff P. on

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terryl d. on

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Nothing. Everything was working, staff was helpful, equipment was clean. Thanks.

benjamin f. on

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The Florin Rd. location was were I started my journey, they didn't have the truck I requested through your 1.800 number, which was disappointing. Rancho Cordova store was busy, but helpful. The head light in the truck I rented was out, so that made it a little hard to drive at night.

WILLIAM H. on

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Very fast and efficient!

oue x. on

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Chris and Jae did a great job helping me out with everything! They are awesome! :)

patrick m. on

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Joseph C. on

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Andrew G. on

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TIM S. on

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Nothing. Best store I've been to. Thank you

ALFONSO F. on

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Thank you!

Stephen U. on

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andrew z. on

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Haiping Z. on

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david c. on

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Hire more people like Chris. Fabulous multi tasker, customer friendly, packed a lot of work into a short time frame, trained orhers.

CLARENCE M. on

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Edward W. on

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This was our second time going through this location in just the last few months, and this experience was as good as the first. Chris and his team are awesome!

james z. on

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ROBIN W. on

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Donald C. on

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Richard R. on

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Sarah F. on

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steven f. on

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Overall feel was anal and unfriendly. Very ridiculously said I was would be charged $15 to clean the truck when all there was to throw was a mcdonalds bag and drink cup.

Sean B. on

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Michael C. on

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pedro s. on

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Chris is the best manager ever. He was very profesional and provide a friendly environment with best customer care skills. Thanks Chris, I will recommend your business to my friends

Michelle H. on

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MARK G. on

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DON V. on

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Karen C. on

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joseph g. on

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I said ok want to pay with they took it from debt card lousy piece of garbage

anthony e. on

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MIKE W. on

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Lorna G. on

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Janet J. on

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Erik C. on

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The sevice was great; very thoutough and gave me confidence this is a well run company. Great job!

mihaela t. on

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I would recommend letting customers know about the $25 charge if the truck is not swept. No one told us and we only noticed the small small sticker after we finished unloading.

Brynne W. on

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Everyone I worked with at this office was great. They new what they were doing and were really nice too. I would use them again and would recommend them to anyone who needs there services.

John S. on

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Everything was perfect, equipment was exactly what I needed . Everyone was knowledgeable,polite and professional. Thank you all.

MICHAEL S. on

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The male employee that checked me in was extremely knowledgeable and friendly. He did a great job.

Larinda L. on

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A printout with the online after hour return procedures would have been helpful.

christopher s. on

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Perfect!

Margaret M. on

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Chris was very professional and friendly to every customer that walked in while we were there. The truck was ready when we arrived at our pick up time, and it was clean. If I ever need to rent a truck again I will definitely come to the Rancho Cordova on Pyrites Way again. I have already recommended it to a friend who was thinking of renting a truck.

DANIEL M. on

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We are a nonprofit farm. We have rented from this location in the past. Last week, when we returned our rental - they charged us $15 'cleaning fee' because there was a bit of debris in the back. I personally swept it out, before we returned it. It was frustrating that U-Haul felt the need to charge a nonprofit farm this extra fee. It may have been small to you guys - but makes a big impact with who we choose to do business with.

Michael C. on

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Sam F. on

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Every location and things went well.

tom v. on

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jim p. on

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Mary M. on

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Minor snafu...dolly and pads weren't put in the trailer. But Chris, the manager, credited my account without a question and was happy to do it. They are always efficient and friendly and I truly appreciate the service I receive at the Pyrites location.

Bela K. on

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Car had hand brake issues

mark H. on

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The guy who checked us out was amazing! They were short staffed because someone called in sick and he was bouncing back and forth between two computers helping two clients at a time. You could tell he was slammed but he never let it effect the quality of his work or customer service. I could tell he wasn't taking any shortcuts. I was so impressed that I even mentioned it to him. There was a long line because they had just opened but everyone was patient because you could tell he was doing everything he could do. He could've take his sweet time and just served everyone one by one but you could tell he wanted to help people and make them happy. The other guy who was checking in the UHAULs and checking them out was also working hard, running around (literally) and doing a great job. They were slammmed, because they just opened, but they were working so hard. I was impressed. I wish I remembered their names but you should look up who was on staff 11/20 at 9:00 a.m.

Mark H. on

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The person who checked in out rental truck on Sunday morning, 11/20/16 was excellent. He handled multiple customers simultaneously when they were short staffed, and was courteous and efficient. He was the highest quality of customer service in any industry.

Cari C. on

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Jack W. on

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Very friendly, energetic and helpful staff at this location. Best U-Haul experience I've ever had!

ROBERT T. on

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Excellent service by UHaul rep Chris Berget. He was very polite and got me hooked-up with my trailer in a very short time. I have no comments to improve your service.

Mark M. on

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Ashley L. on

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David S. on

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Rugg inside windshield was dirty and hard to see through.

LAURA C. on

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Very knowledgeable staff. Very fast and friendly.

TODD R. on

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Scott S. on

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Not much,I rent pickup trucks for my carpet business,I never have any problems.

Robert B. on

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Eduardo M. on

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When i retuned the trucks i rented the person who recived the truck was really friendly, he looked like he was enyoing his job, very polite and the most important thing very was fast.

TOM C. on

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Nothing. Chris and Jose are great.

Angeleen G. on

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David H. on

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dan b. on

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Laura D. on

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The young man that helped us has excellent customer service. I thank him for that

SANDRA L. on

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Irene r. on

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I had so much difficulty reserving a pickup truck online. It took 2 days and several phone calls to your customer service dept. just to be able to make one. First phone call I was told the system is down and to call back in an hour. I checked the next day and still wasn't able to make a reservation. I called customer service again and the person that answered me from Arizona needs to be sent back to learn how to treat customers properly. Very poor customer service. Rude and Impolite. That kind of makes the rest of my experience sad. Although the staff in the local site was nice. Please Investigate why in your website it gives a message that both the cargo van and pickup truck are not available. Is this your marketing ploy to get your more expensive trucks get rented? Because the customer service person from Arizona that I spoke with was annoyed that I'm calling to make a reservation quote" I don't know why you're seeking that message when it shows perfectly fine on my end that there's several trucks available."

shonna f. on

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MICHAEL H. on

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Sheila T. on

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Rani B. on

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Kent V. on

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Excellent workers, all helpful and personable.

Keana M. on

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Bret was a great employee! He helped me with all of my moving needs. I really appreciated how easy he made it for me during my stressful time of moving. Thank you again!

Sam F. on

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Gwen S. on

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Kevin H. on

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sarah m. on

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Check in was fine, but was told that they could not help me remove the charge for the furniture pads I didn't get. told me to call back main store. tried to call back and got the hotline. the hotline was helpful and told me they should have helped me and would have the manager call within 15-20 minutes. no call received.

Jessica J. on

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Was never told my drop off was at a used car dealership. Drove around a really bad neighborhood for a long time trying to find a Uhaul store. Ended up having to call in. So upset that Uhaul put myself and my family in danger like that. I don't know that I would use you're service again in 2 weeks when I have to move again, because of this

Chandra P. on

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Chris was amazing in dealing with my concerns! Thank you to him and the Pyrites Uhaul personnel :)

Joanne M. on

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Very well organized and great employees!

ERIK m. on

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The staff and equipment at this location were fine. My complaint is the outrageous pricing, I rented the truck to move a piece of furniture, I was allowed four hours and brought it back in two, well the original $19.95 became $66!!!! All that I did was go straight from the furniture store to my house and the price triples, you can rent a car and get unlimited mileage, the $1.09 a mile is a racket in my opinion. This deal was hostile towards the customer in my opinion and completely one sided in the favor of U Haul, so it was a bad deal for me!

heather v. on

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ROSIE F. on

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I was very happy that this facility had exactly what I need. Easy transaction!! Thanks!!

JIM G. on

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SULTAN S. on

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On Point knowledgeable employees

valerie m. on

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David S. on

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Outstanding support!!!!!!!

Melisa R. on

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NA

TAKA R. on

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randall p. on

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I think you can improve other stores by taking tips from the staff and management that operate this facility! Above and beyond professional, definitely my source for all my rental needs. :)

Mark G. on

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Everybody was helpfull and nice...

Scott M. on

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Quick and clean - I returned it Sunday at 8:40 and the gentleman opened the gate and checked me out 15 min before they opened,

meckenzie m on

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Pro: U-Box arrived early, nothing was broken. Con: Payment was a hassle, since they couldn`t split charge over 2 days. Wish there was a smaller/cheaper option for people who don`t need the whole box.

Jennifer R on

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The call center was horrible to deal with but the representatives at this location were wonderful and helpful.

Lawrette M on

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Flexible, efficient and economical

daniel s on

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it was good

Cathryn C on

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Disappointed! It took 45 mins to be helped. The blankets weren`t included. The staff acted unaware of my reservation, even though I called the day before to talk through the details.

dena c on

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Bret and Chris were very helpful and kind. We received suburb service!!

Ronald R on

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Excellent and friendly service

Ronald R on

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Excellent and friendly serivce

Sheeraz K on

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Excellent experience staff was very cooperative And friendly.

Rebecca S on

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A

kathleen k on

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never use u box again worst experience ever

CHRISS T on

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Staff at rancho Cordova was outstanding!!!

HOWARD B on

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Excellent service.

VINCENT O on

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The staff, especially Brent, made everything go as smoothly as possible. They went over and beyond my expectations even as busy as they were.

PAULA L on

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staff was very helpful

KAREN P on

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Staff were so friendly. The return process was fantastic -- like returning a rental car. A real pleasure doing business with them.

SERGIO A on

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Very fast response, and very friendly staff. Very nice to see, after a bad experience with another location. Keep it up.

ROBERT P on

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Thank Shana and chase for the wonderful help

MOHAMMED M on

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good friendly service.