Customer Reviews for U-Haul of Rancho Cordova

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Rancho Cordova

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Lisa I. on

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GARY M. on

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MAIRON M. on

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Michael T. on

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jim g. on

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Joseph C. on

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Brien O. on

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Michael S. on

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Everyone there that helped me were friendly and professional.

Wayne W. on

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Yes both guys working there were great. I changed my mind on a truck and it worked out well. The morning shift Rocks got me out quick. Wayne Withrow.

Frank s. on

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CHARLES G. on

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James B. on

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Everyone was efficient, friendly and courteous

Kathleen Marie S. on

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George H. on

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ORLIE L. on

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robert d. on

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I first rented a Uhaul truck in 1970. I've always come to you for my rental needs

Tawanna R. on

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the truck was towed away. i never dropped it off

Brooks E. on

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As a walk-in, find some way to shorten wait and agreement times. Unbelievable array of questions and detail for a 20-mile, 2-hour local usage.

john y. on

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jonathan M. on

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elizabeth y. on

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I was very impressed with this location. Very friendly, helpful staff. Well-organized, efficient. I will go here again! Thank you for great service!

Jim M. on

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Tires bad out of balance but no break downs

terry c. on

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Excellent! I will do this again.

Jon R. on

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Too far away from my preferred location.

JORDON G. on

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BARRY A. on

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Shelly L. on

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Kurt S. on

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robert e. on

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Everything went smoothly & we felt respected as a customer. Thank you.

Alexandra T. on

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Tim L. on

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Great experience. The people who work there were amazing. Guy working two registers at once running around getting stuff done. 6 hours later when I returned the truck Chris at the Rancho Cordova location was running around getting people checked back in. Literally running to save me as much time as possible. Super awesome. 6 stars if I could.

Tracy B. on

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Chris is an amazing multitasker. He handled a very long line efficiently and has great customer service.

Ron B. on

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The U-Haul on Pyrites is great. They are friendly and always seem to have what I need. I cannot say the same thing about the U-haul facility on Mather. My original reservation was at Mather only to find out when I arrived that they didn't have the trailer I reserved. What good is a reservation if you don't have the trailer? The staff at Mather is rude, disrespectful and would rather spend time on their cell phones than help you. If you need to rent from U-Haul avoid the Mather facility and rent from the Pyrites facility, trust me, you will be happy that you did.

APRIL A. on

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Cristina L. on

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Osvaldo s. on

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PATTI m. on

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Great employee s

Helen G. on

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Everyone was kind, respectful, and helpful. It felt like the old fashioned full service gas stations, where they waited on you for everything. I will be recommending this location to everyone. I'll be using this location again.

jennifer r. on

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it was great, in and out quick

Robin W. on

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Chris and the other crew are all great. Attentive. And into making the customer happy

Chealsea W. on

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Pat V on

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Great job Alison

Rosalinda T. on

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Forgot pads that were rented but adjusted mileage when we had to drive out of our way to return for pick up.

Jan M. on

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ABIN V. on

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Yes

Melanie L. on

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The young man that helped me was exceptional!! It was the 2nd trip I was making to Eureka Ca in the last month & he helped me both times. It's rare to see a young man so focused & professional, friendly & efficient on the job!! You need to do something special for him!!!!!!

Ann V on

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The door of your Uboxes were in bad shape, the doors were difficult to open and impossible to close. The latches were not aligned. I asked for help and did not get a response. Very poor!

ROBIN W. on

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Really great crew. Totally taken care of

RONALD B on

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The staff was great and Chris was very accommodating for the mistake that they made at the other facility.

roger k. on

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Trevor O. on

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ILYA A. on

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Person helping me behind the counter gave the best customer service EVER!!!

Andrew D. on

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Make sure you keep that long haired guy around. He's a super hard worker, my wait time would have been 3x longer if he wasn't there. Great worker and rep for your company.

EDWARD L. on

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Very friendly and hard working stuff

Breanna T. on

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The employees were all very friendly, prompt, and helpful.

Matt L. on

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Truck was broken. Added 4 hours onto our move. One person at the location seemed to be on the ball. Won't use them again.

jeovanny m. on

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KENNETH s. on

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Osvaldo s. on

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Rosalyn E. on

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Alister B. on

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Awesome job to your team very involved and great service.

casey j. on

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Chelsi D. on

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Anuja R. on

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We were pleasantly surprised that it wasn't crazy busy today when picking and dropping off. They were helpful.

Tori W. on

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Excellent customer sevice!

Peter D. on

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george u. on

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GWEN S. on

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Calls were forwarded to another location and the person there had incorrect directions. We spent 1/2 hour looking for the street address. We only found the place by driving back to the gas station and inquiring there. No need for the confusion, stressful enough just moving. Put our morning in a bad start.

Ron C. on

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SAYED S. on

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It was perfect

KEVIN A. on

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Everything was excellent. Ckeck-in & Check-out were quick. The Manager @ that location really does a nice job.

Richard T. on

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John B. on

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The gentleman helping us with our truck was the best! Knowledgeable, friendly, helpful and fast...what more could anyone want?...I typically do not leave comments, but he really is the best!

Julie M. on

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Diane C. on

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Melanie L. on

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Darrell L. on

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Theresa M. on

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My experience was excellent. The process was organized, staff was helpful and friendly, the truck was clean well maintained, e-mail/text communication was great. In addition, u-haul was very proactive in arranging the best rate and mileage allowed/mileage charge for my rental needs. Thank you very the great service. We will call u-haul for our future moving needs!

christopher m. on

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KATHRYN J. on

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patti c. on

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kimberly a. on

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Not a thing. Staff was so efficient. He helped me out to my care. i will always rent from you all!

Dennis D. on

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When you seach on the official site for a location in Rancho Cordova

Sharon S. on

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David B. on

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Movers were excellent

tim w. on

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TAMMIE J. on

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The young man helping us has such a great spirit about him. It was a pleasure to do business with him.

linda m. on

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Excellent customer service. Very polite young men.

Bruce R. on

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Elizabeth B. on

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It was clean, but not inviting...It took a very long time to return equipment to a location that was not my preference. I waited at least 20 minutes for someone to finally come out to the truck to check it in. I had to put extra gas into accomodate the fact that UHaul doesn't know how to manage its' inventory- the equipment person "Timothy" that I spoke to on the phone seemed as though I should have been grateful I didn't get sent 30 miles out of my way. Absolutely ridiculous. At least the onsite person credited the 66 cent charge UHaul would have dinged me for because the extra mileage allotment wasn't adequate.

Serena W. on

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Thank you!

Sherry K. on

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Extremely nice & professional.

Mark W. on

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Very prompt and professional

MARLOWE D on

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chris and his crew are very helpful.

LARRY M. on

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Alfred C. on

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You can't improve on the service I received at the Rancho Cordova location. The two young men I dealt with were so professional and multitasking capable, I questioned my own 30 year salesmanship career!

Kathy J. on

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Michael H. on

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Sundeep M. on

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Very nice and professional compared to other u-hauls. Always have plenty of equipment and trucks. Take the time to be nice to customer and explain every thing. What more could you ask for?

Jake B. on

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Great value to go one way to Stockton. Truck was clean and ran well, plenty of power. We had to change location for our pick up , we were given as larger truck for our inconvenience and that worked out nicely.

Donna F. on

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Nothing, used these guys 5 times now, excellent every time.

meckenzie m on

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Pro: U-Box arrived early, nothing was broken. Con: Payment was a hassle, since they couldn`t split charge over 2 days. Wish there was a smaller/cheaper option for people who don`t need the whole box.

Jennifer R on

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The call center was horrible to deal with but the representatives at this location were wonderful and helpful.

Lawrette M on

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Flexible, efficient and economical

daniel s on

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it was good

Cathryn C on

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Disappointed! It took 45 mins to be helped. The blankets weren`t included. The staff acted unaware of my reservation, even though I called the day before to talk through the details.

dena c on

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Bret and Chris were very helpful and kind. We received suburb service!!

Ronald R on

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Excellent and friendly service

Ronald R on

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Excellent and friendly serivce

Sheeraz K on

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Excellent experience staff was very cooperative And friendly.

Rebecca S on

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A

kathleen k on

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never use u box again worst experience ever

CHRISS T on

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Staff at rancho Cordova was outstanding!!!

HOWARD B on

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Excellent service.

VINCENT O on

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The staff, especially Brent, made everything go as smoothly as possible. They went over and beyond my expectations even as busy as they were.

PAULA L on

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staff was very helpful

KAREN P on

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Staff were so friendly. The return process was fantastic -- like returning a rental car. A real pleasure doing business with them.

SERGIO A on

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Very fast response, and very friendly staff. Very nice to see, after a bad experience with another location. Keep it up.

ROBERT P on

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Thank Shana and chase for the wonderful help

MOHAMMED M on

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good friendly service.

BREANN M on

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Great experience with the representatives of this store. They were very friendly and helpful during my moving process.

CORI R on

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Transaction completed by phone, then two days later overcharged $60. Brent won`t return my calls.