Customer Reviews for U-Haul of Rancho Cordova

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Rancho Cordova

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janet S.
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Customer did not leave a comment.

trenton G.
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Keep hiring people like Christian. He helped make a very stressful time a bit easier. Thank You very much

Malik K.
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The Return check-in is entirely too long, requiring too much involvement (checking brakes, lights, turn signals, etc) of the customer. During my check in, the employee was rude, unprofessional, confrontational, and arrogant. To make matters worse, I was falsely accused of causing preexisting damage (4” scuff mark) amongst numerous scuff, scratches, blemishes, and imperfections pre-rental. Only after demanding an apology, did the employee admit his mistake. I felt insulted, and disrespected.

Terri V.
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Customer did not leave a comment.

James R.
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FANTASTIC staff - very helpful and attentive!

WILLIAM V.
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Nothing, the service was outstanding. "William" was great to work with. Very helpful to me, plus to his fellow employees, I appreciate that. He made my experience a very positive one. thank you!

JASPER J.
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Customer did not leave a comment.

ZACHARIAH C.
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Very easy to rent and take back. Nice employees and accommodating. Like the service when all employees seemed to be having fun.

Weiland H.
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Customer did not leave a comment.

Brittany B.
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The guys that work there have great customer service skills. They are very friendly.

Steven P.
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Customer service was great and the employees were efficient while helping several customers at a time!

William L.
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Great location. Staff are friendly and very helpful in going through the process during this pandemic mess.

MARIETTA C.
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Keep up the good work!

KEION B.
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Deepak N.
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Ehlert L.
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SHERYL F.
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CONNIE A.
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The pickup location was too far which caused me to use a lot of miles.

ROBERT W.
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LISA F.
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Dennis M.
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TIMOTHY H.
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Mark W.
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PAUL B.
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Both of the gentleman were efficient and extremely helpful. Definitely recommend this location.

Joseph T.
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Horrible customer service. No sense of urgency with multiple people waiting. Location is either under staffed, under trained, or both. I would never recommend this place to anyone. Would rather drive farther and pay more

DUSTI K.
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Customer did not leave a comment.

SAMANTHA S.
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Irene S.
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David E.
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CONRADE M.
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David W.
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Gregory F.
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Pat M.
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GREGORY H.
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All team members, both at check in and on return were pleasant and prompt.

DAVID R.
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Customer did not leave a comment.

ROBERT A.
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Have more than one person working the desk and getting the equipment ready.

William L.
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Employees are friendly/courteous and very helpful through the process

LILLIAN A.
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Customer did not leave a comment.

Roland K.
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David D.
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Casey S.
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All good

Becky D.
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This Uhaul location always gives it's customers the very best service possible. They work as a team and are very professional, efficient, friendly, and quick. We make sure to rent all of our Uhaul equipment from the Ranch Cordova location on Pyrites way.

JAMES W.
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Customer did not leave a comment.

TIMOTHY M.
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BRIAN E.
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MILO L.
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Michael D.
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STEPHEN C.
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The young fella that helped me was all by himself but he handled it very well

William M.
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Jerry G.
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HAVEN B.
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great work good team very talented staff.

Jonathan P.
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A+

Robert S.
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Not much the gentleman was highly professional and I am lame because I said earlier that I did not get my receipt sent to me and that was false it was sent to me I just didn't have my right telephone the gentleman was highly professional very courteous and he helped smooth the way because I am a veteran with mental health issues and it was an easy move and a great day thanks to him I can't remember his name but he is youngster that works at the pyrite's way store in rancho Cordova California give him a raise or an attaboy something thank you

JONATHAN S.
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Excellent!

MOHAMMAD S.
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Customer did not leave a comment.

William M.
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William N.
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Personnel made drop off easy. Was friendly.

HAVEN B.
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Fix the hold down straps on the trailer. This is critical to the safety of the equipment. After some work I was able to get the broken strap to hold.

RICHARD T.
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Customer did not leave a comment.

TAMIEKANICOLE M.
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Imran B.
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Manager Chris, is very unprofessional and has no Empathy or respect for long term customer's.

Dustin C.
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GENA F.
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Patrick G.
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Great prices. Fast service. Super courteous. I love renting from these guys.

CONNOR F.
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This location was excellent. However the Mather location was less than quality. Please refer to my phone call with them at 9:30 Saturday morning.

hai P.
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Customer did not leave a comment.

Cameron B.
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I rented trailers there several times for work as needed. I've always had great customer service they work really hard to provide a pleasant experience. Chris stands out as a excellent example of someone who works hard and takes pride in their work

HARIKRISHNA B.
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Make the self-check-in process a little more user friendly. In my case, the app. wouldn't scan the UPC off of the location and an attendant had to manually help me check-in. Automatic drop off was flawless, however. Overall it went well.

JOSS M.
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Chris and Zack provided excellent customer service which made picking up and dropping off really quick and easy. Those guys rocked.

Alan H.
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They were efficient and professional. Thanks!

KEITH D.
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Customer did not leave a comment.

CHRISTOPHER T.
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No problems.

STEFANI W.
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Customer did not leave a comment.

David F.
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Better way of filling the gas for return.

JACK B.
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Thanks, very easy for a novice!

Andrew H.
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Customer did not leave a comment.

FRANK G.
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Customer did not leave a comment.

CHARLEEN RAE I.
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Customer did not leave a comment.

MOHAMMAD S.
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Unnecessary information requested and wanted to prove the alternative phone number if its working and correct which never happened before. Thanks

Lou C.
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Great service- in and out fast on a Sunday. Thanks!

dave J.
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Customer did not leave a comment.

Michael B.
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Customer did not leave a comment.

RICHARD B.
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Very friendly staff and very helpful every time I go to the Gold a River Ca branch of Uhaul.

Victor Y.
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It works for me

PHILLIP K.
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Excellent service - very helpful staff.

DENNIS F.
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Love the new application to take photos of unmarked blemishes. Everything went excellently. Thanks,

JEFFREY L.
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Your customer service was not friendly even though I made a reservation for a trailer that you didn't even have. There was no flexibility. The area manager Johnny was not helpful. This location was great Chris was very helpful and was able to work with us.

Ejaz A.
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Great variety of equipment available to choose from. No waiting. Friendly staff. Great experience. Thank you. No problems at all.

WENDI B.
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The check in was easy, the guys friendly and informative. Returning the vehicle was just as smooth.

KENNETH M.
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Customer did not leave a comment.

DANA R.
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Louis C.
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The trailer was advertised as 4 x 7 feet. My crate was 46 inches wide. It did not fit. This trailer should not be advertised as 4x7.

Louis C.
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Super convenient and great price. I don't know how you could make it better, trailer was clean, employees fast and courteous. A+

TATIANA Q.
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Customer did not leave a comment.

roxann S.
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This facility is always clean, prepared and professional.

Bengt R.
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Complete overhaul of communications between RSA and this facility are recommended. I had to take matters into my own hands to have troubleshooting accomplished as three separate RSA phone agents promised that i would be informed as to repair status. No such call. Your company flunked this completely.

Christopher H.
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The van I reserved wasn't available, but the agent provided an upgrade at the same rate and got me on the road. Great service. Thanks.

Alan H.
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I had to use this facility because the first location I had made the reservation for did not have my truck. However, I will return to this one because they were very friendly and excellent and obviously had my truck. I did not enjoy the two hours of inconvenience while I tried to find another truck and travel to where that was.

Douglas M.
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JASON O.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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