U-Haul: Customer Reviews for U-Haul of Rancho Cordova, Rancho Cordova, CA

Customer Reviews for U-Haul of Rancho Cordova

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Rancho Cordova

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Emir T. on

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Great customer service. No need to improve much.

steven a. on

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Have your vehicles full of gas or at least half full!! I shouldn't have to put gas in before I use a vehicle!! Not appreciated!

bill L. on

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this particular location is excellent, well run, great location, I use it often for my men when we have to shuttle from the large truck..thanks guys..mark/ hemsteds north American/ redding ca

John T. on

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The web site is broken. I made a reservation then changed locations with a new reservation; the person on the UHAUL help line cancelled the first one, verifying she cancelled the correct one. Then I go on the web site and it shows the wrong one was cancelled. But when I called local UHAUL person they confirmed the other one was cancelled. Also for the second reservation I forgot to add the top-tier insurance, which I did online. But the web site would not show that I added it. Logged out then back in, shows no insurance. The franchise in Rancho Cordova was GREAT, but the web sight has problems.

Michael H. on

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james i. on

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Mohammed Rais N. on

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Steve S. on

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none It was quick in and out without a reservation

Jenifer W. on

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Great service

Amy C. on

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SUE P. on

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Mathew C. on

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BRIAN C. on

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Chris was great couldn't believe how fast and friendly he was today when we went there today

Kalena J. on

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Customer service is always impeccable at this location. Employees are knowledgeable, efficient, quick, and friendly. I have been to this location three times and am always blown away by its amazing staff!

Jacquelin P. on

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Mary C. on

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Your people know what they are doing... everything went very smoothly. Not my first time using your services and won't be my last. Thank you!

RICK R. on

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Keep up the great customer service.. your staff was GREAT.

KIMBERLY C. on

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TONY S. on

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Great team of guys working at this locations. Chris was especially helpful!

CANDRA A. on

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ashlee h. on

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TONY S. on

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The trailer I used for three days had leaks in the roof. As a result, my personal belongings, furniture and boxes got wet and suffered minor damaged.

PAUL E. on

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randall l. on

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HEATHER R. on

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The manager who checked me out and in was extraordinarily thorough and kind to deal with, you are a fortunate corporation to have this man! Hard working crew with sense of urgency, thanks for the great experience part of our busy busy day.

Stan k. on

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First of all, you have a young man Chris Berget. Who is an absolute rock star . Under staffed he single handedly waited on three customers at one time while two more patiently waited there turn. Very efficient and knowledgable. Then he personally hitched the car carrier to my truck. In the rain. I would suggest you hire an assistant to train &shadow under the tootledge of Mr. Berget.

MARCO L. on

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Herb E. on

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I tried to use the after hours online site to check the equipment back in. It would not allow me to upload a photo, so I could not proceed any further. I understand that the photo is pretty important, but could there still be a way to proceed if the photo upload fails?

KAREN F. on

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This U-Haul is super efficient and helpful. The price paid and service were very good.

Scott K. on

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Chris the manager is a one of a kind. I will it rent from another location and rent about 20 times annual.

Eugene C. on

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Great service, very thorough, very good equipment (van), competitive prices..

Donald Y. on

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SCOTT H. on

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JOHN M. on

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Booked online and reserved (2) furniture dollies but the store had only one ... disappointing to say the least when I had to move a 108" long credenza. Your online people should know better and told me on one was available

Kevin M. on

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Janet F. on

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Nick was very nice and very professional Thank you!

Ernesto S. on

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sharla s. on

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Rob W. on

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Hari C. on

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The tank was not filled when we got the truck. Chris provided us a discount for that when we returned the truck half tank filled. Also they don't normally refund the charge for the unused furniture pads. However, Chris did refund it when I explained him that the moving helpers I hired through uhaul told they would. I would definitely recommend this location for their great customer service

Mark S. on

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this location was 17 miles from the location I actually made reservation with. over the phone I was told the milage cost would be $.89 a mile, I was charged $1.09 a mile because the size of truck I reserved was not available. U Haul sucks. Never again!

BRAD B. on

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Gary H. on

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Marcie F. on

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The manager was fantastic! They were very busy and he was literally running to greet customers and complete their transactions. He was very friendly and professional, a great face for uhaul in my opinion. Thank you

DONALD h. on

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The level of service I recieved was great. I was in a hurry and I greatly appreciated their hustle, and knowledge of the process to get me in and out as quick as possible. I was very impressed how good the staff was at what they were doing. That was a great plus, not to mention getting my job done at a very fair cost. When the need comes around again, this is where I'll go. Thanks guys!

Laura M. on

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Donald O. on

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Richard B. on

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Mary M. on

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This was the most efficient rental I have ever had!! All of the staff where very friendly and extremely helpful!! A great group of young people who went over and beyond!! Great job!

Raul S. on

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thank you, the service was excellent.

Dale V. on

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keep up the good work

cal r. on

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chris runs a good shop

TERRY G. on

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james w. on

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SIVAN W. on

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Francesco B. on

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There was a small miscommunication regarding the tow hitch. I was told I could rent it but then when I realized we were going one way they had us pay to buy the hitch. It would be nice if you could have rent it. Comments: we worked with Jay, who was incredibly personable and helpful. He really made it a good experience and a smooth in and out. Thanks!

Utpalendu P. on

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MELINDA M. on

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I'd like a call please. I had many problems with my rental this weekend. 916-224-9810 Melinda.

Jeff H. on

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andrea s. on

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They were awesome

Bill P. on

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BRENDA D. on

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I would like to say that the service I received from Chris, Jae and a new trainee, last name of Ortiz was excellent!! Employee's like these will keep me coming to this buisness establishment.

Michael P. on

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Keep up the good work!!!! Thank you very much!!!!

Angela R. on

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The equipment was towed in. On that very day I went to the location to request my things. The manager, Chris lied. On recording, that the van came in empty and that the van had already been rented for the day. I knew he was lying because I had the key. The van was rented in Reno. Plus I knew the van was in no way shape or form rentable. Chris outright lied. I walked out the door to the back and the van was on the property with my property inside. I unlocked the door to grab my purse and Chris man handled me shutting the door on my already broken finger. He continued to tower over me telling me to get away from the van as I took pictures.I called the police and they made U-Haul give me my things.

hillary J. on

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Daniel D. on

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Everyone I contacted was professional, efficient and friendly.

Sebastien P. on

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JERRY W. on

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Katie S. on

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Robert H. on

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The people were knowledgeable, friendly and fast, but they need more of them at the front desk for check in. I had to wait in line for 30 minutes to get the trailer. The return was quick and no wait.

Kimberly P. on

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It was great! It was super easy and quick and the staff were very friendly and helpful.

ROY C. on

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Michelle M. on

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Nicholas, at this location, was amazing in helping us resolve a mistake made at the pick-up Uhaul location, as we were given the wrong truck. His customer service was the best I've experienced in some time! Made drop-off a breeze!

Matthew O. on

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cynthia t. on

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PHYLLIS K. on

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General Manager, Chris, was an amazing young man. He was very impressive, mult-tasked, greeted all customers with a smile. He deserves an increase in salary!

Marie L. on

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Less wait time, staff was very friendly.

GARY T. on

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Roy C. on

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Chris was great

CHARLES W. on

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Great availability of equipment, fast check in, not jazzed about 85 cents a mile fee's. Truck was high mileage but serviceable.

kenneth c. on

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bayne c. on

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The staff was very professional & friendly. A very positive experience.

George C. on

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RAY L. on

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In this process I worked with several individuals all of which were extremely helpful and courteous... Chris and Tait both

Jim J. on

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ed j. on

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Thomas C. on

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The web site experience was atrosious. It needs a complete overhaul as the equipment I reserved online was not available at the location committed on the website. The location changed three times on me and the ultate pick up location was not very conveniet.

Mary S. on

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GEORGE w. on

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Awesome service!!!!! Super friendly and helpful staff.

Edwin S. on

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joe C. on

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Chris, was very helpful, fast and knowledgable. We would rent again just based on his customer service.

antonio g. on

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mary t. on

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Nothing

Ahmed A. on

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Creston A. on

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Crystal G. on

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Robin G. on

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Nothing. Chris was an absolutely amazing customer service rep. He not only ran 3 registers/customers at the same time, but included a dolly for the inconvenience of having to wait in a long line. Chris was great! I would recommend that location to anyone.

David B. on

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Cindy C. on

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The manager was awesome.

Deborah D. on

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JOHN S. on

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I was very pleased with the equipment. It was exactly what I needed , and was in excellent shape. I can't say enough about the people who helped me. You all made this the easiest part of the move . Good job !!

jamie k. on

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The people that helped us helped to instill confidence in driving such a big(26') van. We also towed a flatbed with a pickup truck. The truck drove so easy and the mirrors provided plenty of vision around the sides and back. A dreaded experience for 2 old people was made easy!

ALANA W. on

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Myong L. on

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Ronnie O. on

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Overall, this was a pleasant service I received. Totally worth my time and resources. Thank you guys.

BILL Q. on

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Chris the Manager is very accommodating and pleasant. His staff is always moving and taking care of customers.

Jeff P. on

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terryl d. on

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Nothing. Everything was working, staff was helpful, equipment was clean. Thanks.

benjamin f. on

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The Florin Rd. location was were I started my journey, they didn't have the truck I requested through your 1.800 number, which was disappointing. Rancho Cordova store was busy, but helpful. The head light in the truck I rented was out, so that made it a little hard to drive at night.

WILLIAM H. on

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Very fast and efficient!

oue x. on

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Chris and Jae did a great job helping me out with everything! They are awesome! :)

patrick m. on

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Joseph C. on

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Andrew G. on

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TIM S. on

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Nothing. Best store I've been to. Thank you

ALFONSO F. on

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Thank you!

Stephen U. on

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andrew z. on

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Haiping Z. on

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david c. on

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Hire more people like Chris. Fabulous multi tasker, customer friendly, packed a lot of work into a short time frame, trained orhers.

CLARENCE M. on

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Edward W. on

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This was our second time going through this location in just the last few months, and this experience was as good as the first. Chris and his team are awesome!

james z. on

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ROBIN W. on

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Donald C. on

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Richard R. on

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Sarah F. on

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steven f. on

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Overall feel was anal and unfriendly. Very ridiculously said I was would be charged $15 to clean the truck when all there was to throw was a mcdonalds bag and drink cup.

Sean B. on

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Michael C. on

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pedro s. on

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Chris is the best manager ever. He was very profesional and provide a friendly environment with best customer care skills. Thanks Chris, I will recommend your business to my friends

Michelle H. on

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MARK G. on

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DON V. on

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Karen C. on

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joseph g. on

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I said ok want to pay with they took it from debt card lousy piece of garbage

anthony e. on

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MIKE W. on

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Lorna G. on

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Janet J. on

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Erik C. on

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The sevice was great; very thoutough and gave me confidence this is a well run company. Great job!

mihaela t. on

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I would recommend letting customers know about the $25 charge if the truck is not swept. No one told us and we only noticed the small small sticker after we finished unloading.

Brynne W. on

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Everyone I worked with at this office was great. They new what they were doing and were really nice too. I would use them again and would recommend them to anyone who needs there services.

John S. on

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Everything was perfect, equipment was exactly what I needed . Everyone was knowledgeable,polite and professional. Thank you all.

MICHAEL S. on

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The male employee that checked me in was extremely knowledgeable and friendly. He did a great job.

Larinda L. on

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A printout with the online after hour return procedures would have been helpful.

christopher s. on

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Perfect!

Margaret M. on

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Chris was very professional and friendly to every customer that walked in while we were there. The truck was ready when we arrived at our pick up time, and it was clean. If I ever need to rent a truck again I will definitely come to the Rancho Cordova on Pyrites Way again. I have already recommended it to a friend who was thinking of renting a truck.

DANIEL M. on

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We are a nonprofit farm. We have rented from this location in the past. Last week, when we returned our rental - they charged us $15 'cleaning fee' because there was a bit of debris in the back. I personally swept it out, before we returned it. It was frustrating that U-Haul felt the need to charge a nonprofit farm this extra fee. It may have been small to you guys - but makes a big impact with who we choose to do business with.

Michael C. on

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Sam F. on

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Every location and things went well.

tom v. on

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jim p. on

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Mary M. on

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Minor snafu...dolly and pads weren't put in the trailer. But Chris, the manager, credited my account without a question and was happy to do it. They are always efficient and friendly and I truly appreciate the service I receive at the Pyrites location.

Bela K. on

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Car had hand brake issues

mark H. on

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The guy who checked us out was amazing! They were short staffed because someone called in sick and he was bouncing back and forth between two computers helping two clients at a time. You could tell he was slammed but he never let it effect the quality of his work or customer service. I could tell he wasn't taking any shortcuts. I was so impressed that I even mentioned it to him. There was a long line because they had just opened but everyone was patient because you could tell he was doing everything he could do. He could've take his sweet time and just served everyone one by one but you could tell he wanted to help people and make them happy. The other guy who was checking in the UHAULs and checking them out was also working hard, running around (literally) and doing a great job. They were slammmed, because they just opened, but they were working so hard. I was impressed. I wish I remembered their names but you should look up who was on staff 11/20 at 9:00 a.m.

Mark H. on

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The person who checked in out rental truck on Sunday morning, 11/20/16 was excellent. He handled multiple customers simultaneously when they were short staffed, and was courteous and efficient. He was the highest quality of customer service in any industry.

Cari C. on

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Jack W. on

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Very friendly, energetic and helpful staff at this location. Best U-Haul experience I've ever had!

ROBERT T. on

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Excellent service by UHaul rep Chris Berget. He was very polite and got me hooked-up with my trailer in a very short time. I have no comments to improve your service.

Mark M. on

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Ashley L. on

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David S. on

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Rugg inside windshield was dirty and hard to see through.

LAURA C. on

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Very knowledgeable staff. Very fast and friendly.

TODD R. on

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Scott S. on

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Not much,I rent pickup trucks for my carpet business,I never have any problems.

Robert B. on

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Eduardo M. on

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When i retuned the trucks i rented the person who recived the truck was really friendly, he looked like he was enyoing his job, very polite and the most important thing very was fast.

TOM C. on

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Nothing. Chris and Jose are great.

Angeleen G. on

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David H. on

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dan b. on

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Laura D. on

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The young man that helped us has excellent customer service. I thank him for that

SANDRA L. on

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Irene r. on

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I had so much difficulty reserving a pickup truck online. It took 2 days and several phone calls to your customer service dept. just to be able to make one. First phone call I was told the system is down and to call back in an hour. I checked the next day and still wasn't able to make a reservation. I called customer service again and the person that answered me from Arizona needs to be sent back to learn how to treat customers properly. Very poor customer service. Rude and Impolite. That kind of makes the rest of my experience sad. Although the staff in the local site was nice. Please Investigate why in your website it gives a message that both the cargo van and pickup truck are not available. Is this your marketing ploy to get your more expensive trucks get rented? Because the customer service person from Arizona that I spoke with was annoyed that I'm calling to make a reservation quote" I don't know why you're seeking that message when it shows perfectly fine on my end that there's several trucks available."

shonna f. on

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MICHAEL H. on

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Sheila T. on

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Rani B. on

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Kent V. on

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Excellent workers, all helpful and personable.

Keana M. on

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Bret was a great employee! He helped me with all of my moving needs. I really appreciated how easy he made it for me during my stressful time of moving. Thank you again!

Sam F. on

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Gwen S. on

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Kevin H. on

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sarah m. on

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Check in was fine, but was told that they could not help me remove the charge for the furniture pads I didn't get. told me to call back main store. tried to call back and got the hotline. the hotline was helpful and told me they should have helped me and would have the manager call within 15-20 minutes. no call received.

Jessica J. on

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Was never told my drop off was at a used car dealership. Drove around a really bad neighborhood for a long time trying to find a Uhaul store. Ended up having to call in. So upset that Uhaul put myself and my family in danger like that. I don't know that I would use you're service again in 2 weeks when I have to move again, because of this

Chandra P. on

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Chris was amazing in dealing with my concerns! Thank you to him and the Pyrites Uhaul personnel :)

Joanne M. on

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Very well organized and great employees!

ERIK m. on

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The staff and equipment at this location were fine. My complaint is the outrageous pricing, I rented the truck to move a piece of furniture, I was allowed four hours and brought it back in two, well the original $19.95 became $66!!!! All that I did was go straight from the furniture store to my house and the price triples, you can rent a car and get unlimited mileage, the $1.09 a mile is a racket in my opinion. This deal was hostile towards the customer in my opinion and completely one sided in the favor of U Haul, so it was a bad deal for me!

heather v. on

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ROSIE F. on

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I was very happy that this facility had exactly what I need. Easy transaction!! Thanks!!

JIM G. on

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SULTAN S. on

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On Point knowledgeable employees

valerie m. on

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David S. on

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Outstanding support!!!!!!!

Melisa R. on

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NA

TAKA R. on

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randall p. on

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I think you can improve other stores by taking tips from the staff and management that operate this facility! Above and beyond professional, definitely my source for all my rental needs. :)

Mark G. on

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Everybody was helpfull and nice...

Scott M. on

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Quick and clean - I returned it Sunday at 8:40 and the gentleman opened the gate and checked me out 15 min before they opened,

meckenzie m on

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Pro: U-Box arrived early, nothing was broken. Con: Payment was a hassle, since they couldn`t split charge over 2 days. Wish there was a smaller/cheaper option for people who don`t need the whole box.

Jennifer R on

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The call center was horrible to deal with but the representatives at this location were wonderful and helpful.

Lawrette M on

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Flexible, efficient and economical

daniel s on

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it was good

Cathryn C on

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Disappointed! It took 45 mins to be helped. The blankets weren`t included. The staff acted unaware of my reservation, even though I called the day before to talk through the details.

dena c on

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Bret and Chris were very helpful and kind. We received suburb service!!

Ronald R on

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Excellent and friendly service

Ronald R on

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Excellent and friendly serivce

Sheeraz K on

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Excellent experience staff was very cooperative And friendly.

Rebecca S on

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A

kathleen k on

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never use u box again worst experience ever

CHRISS T on

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Staff at rancho Cordova was outstanding!!!

HOWARD B on

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Excellent service.

VINCENT O on

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The staff, especially Brent, made everything go as smoothly as possible. They went over and beyond my expectations even as busy as they were.

PAULA L on

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staff was very helpful

KAREN P on

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Staff were so friendly. The return process was fantastic -- like returning a rental car. A real pleasure doing business with them.

SERGIO A on

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Very fast response, and very friendly staff. Very nice to see, after a bad experience with another location. Keep it up.

ROBERT P on

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Thank Shana and chase for the wonderful help

MOHAMMED M on

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good friendly service.

BREANN M on

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Great experience with the representatives of this store. They were very friendly and helpful during my moving process.

CORI R on

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Transaction completed by phone, then two days later overcharged $60. Brent won`t return my calls.