Sharon was wonderful fun and made us want to return again just to work with her
ANGELA DCustomer Reviews for U-Haul of Rancho Cordova
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young man with long hair did a great job. He was attentive and professional. I would be happy to rent from U-haul again if he was the individual I dealt with every time. Very pleased.
ADAM LThis was the best experience I had at a uhual so far
IAN BStaff was friendly and provided an easy process.
BRADY CThis was my first time renting from U Haul and I couldn’t be happier. The attendant was friendly, helpful, and made the process easy. I have no complaints whatsoever.
MATTHEW LKeep doing what you’re doing great freindly staff. Was in and out quick!
DAMON RNo improvements needed.
JUSTIN HBoth Uhaul associates involved with my truck rental pick up & return were friendly, and efficient!
WILLIAM GQuick and easy drop off. Thanks
PETER HSharon is awesome! This location was a bit out of our way today, but so worth it! We have used them in the past, and also received excellent service. We will rent from this location again!! Thank you!
DANIEL RAll is good and professional
ANDREW GNothing, the gentleman who helped me was very helpful, knowledgeable, and professional. He deserves a raise.
TRON SI was charged twice and overcharged by 170.00. Rented a truck. Drove it a total of 16 miles yesterday. Stopped on way back to return and added 6 gallons of gas. Was charged twice for fuel and fuel service. Called store I rented from and they said they credited my account. Still dont have money back.
Daniel EExcellent service at this location as always. I tried one of the neighborhood locations near me and ended up cancelling and going to the Rancho Cordova location. Professional staff, courteous and very helpful!
LEONIDAS AGet staff with a better attitude and make sure your gas and mileage are correct. If you want all the details, check out my review on Google.
MIRIAM KStaff great
BRADLEY CThis was such an easy and enjoyable experience. The staff working today were prompt, polite, and very helpful.
Wayne JFriendly staff. In and out quickly.
HUGO STrailer was a little beat but worked fine. Was worried they might think I caused some of the dings but nope thet didn't try that.....Reasonable price and service beyond what I expected.....The guy with the long dark hair that hooks you up I hope gets paid a lot. Very patient gentleman and seems motivated to give the fastest service possible all while being very friendly.
CHRISTOPHER KGreatest service ever
Jonathon LGreat customer service
FRANK LThey where great.
FAHAMIKA WRancho de Córdoba U-Haul continues to be a grade above the rest. Customer service and well maintained equipment is the reason I return to this location. Thank you U-Haul for the superb experience.
JAVIER HVery professional, and very quick
RICHARD CThis a great location, though challenging because they have no parking on their lot for customers. This will evidently change. Great, friendly, efficient, and helpful staff. If you need movers you should try FAST TIME MOVERS - fasttimemovers.com 916-529-2365 Two hour minimum-$125/hour. Daniel and Lala are great! They are fast and very careful with your cargo. Always friendly and upbeat. You rent the U-Haul and they will provide the rest. They have all the equipment like blankets, wrap, floor protectors, ramps for the threshold, all the stuff you need!
KATHLEEN CFront Desk Staff are great. Sharon is amazing and professional. Love this location. I drive all the way from EDH to this location because of the staff and the quality of the service.
Jan RI thought our experience was great. Except we didn't have a dolly that was said to have been provided, so hopefully we didn't get charged for that.
Jessica DAll around good. Customer service was good, vehicle was as good. Everything checked out fine for us. No complaints.
Matthew BThe associate (Sharon) was knowledgeable and friendly. She was an excellent example of true customer service. She made getting the equipment my wife and I needed for our move simple and easy. She represents Uhaul very well.
CLOURSE HThe package of moving blankets and the hand cart that were in the truck were in the way while I was trying to pack it. Offer to remove those things if he customer doesn’t want them.
JAMES PNo customer parking .. but the service was great!!
DARRELL SCustomer service 10 plus. Very helpful my trip was from Sacramento , CA to Pensacola, FL. Trip went perfect with no issue's with equipment. I only use uhaul for my equipment needs.
SMITTY BType of service I have come to expect from Uhaul.
PAUL JThe staff was professional and friendly.
PETER DThe people at the Rancho Store are Stellar!!! Thank you for keeping this location open it is so close to us.
Raelynn DThe team did a great job in all areas. The pick-up truck was perfect with a great bed and comfortable seating. My need for the truck took some additional time and I was able to extend my time easily. The return of the truck was fast and efficient. The only issue I had that prevented me from rating it excellent was no parking for my vehicle on the lot. You have to park on the street which added a loger walk back to the lot. Years ago, you were able to pak on the lot which made the experience 1000% better.
JOSEPH MGreat customer service! Thank you!
SCOTT WI had a bad experience with your meals.Station road store and this store more than made up for it. I have run from them several times and they are all very courteous and helpful and more than willing to try and accommodate my needs. They are the best
KATHLEEN PI did not get her name by the woman who assisted me checking the truck back in was wonderful and very nice. She asked for feedback on the truck which I gave regarding the grease and wipers. She handled the check in process for me so I could be on my way.
MATTHEW HRude unhelpful staff.
Kathryne BThe guy that helped us was terrible. He couldn’t even get out of his chair to help us find the truck we were renting.
TERRY CNice
FRANKLIN CPadlock for truck door was problematic. Very difficult to lock and unlock. WD-40 would help. Other than that this was a great experience and the staff at this location were fantastic.
WAYNE PI have been renting from this location for 10 years and always excellent service! Would definitely recommend them!
Lynette REverything was done right. Nothing to improve on.
KRASSIMIRE KEverything went well, no improvement needed. Customer service was great at the front desk, drop off guy was also nice.
JAMIE WI was not a fan of the outside curb parking my car is one of the highly theft risk. So I made my trip ASAP but it is a quiet place but never know. but my experience was amazing got there 30 min early they had the truck ready, very friendly, clean and professional will be using uhual again
ALEXANDER KThe crew is usually 2 or 3 people. When they get slammed with returns or multiple rentals, people wait. Otherwise, things go very smoothly.
MARCO SI absolutely LOVE this location. Armando has a great team working for him and they always deliver. I've been a client for over 8 years. I rent almost weekly and I've never had an issue at this location or any honestly. Thank you for excellent service!!
MELISSA KDid not drop vehicle off at this location was dropped at 111 wills rd in roseville as per roadside. Contract was changed without someone calling to tell me it was changed
Michael BExcellent Customer service
MOHAMMAD MThe staff has always been very helpful and professional. I have made my last 3 moves with U-haul at this location. I have appreciated the logistics department with each move that, naturally, did go entirely as planned and required several changes. The onsite staff has always offered good advice and helped me decide which equipment would best suit the job, along with always being friendly. The equipment has always been clean, well maintained and in good working condition. It was especially important this last move from CA to WA. Thank you to all who helped make it possible!
PAULA CHaving used 5 different uhaul locations across NorCal over the last year, some purchased by me some purchased by coworkers, I am happy to report that this 11351 Pyrites location is hands down the best I have used. Service was VERY FAST, which is great. Truck was ready and accessbile, easy to leave and easy to return, people were smiling and cheerful, and parking my personal vehicle was easy as well. The gentleman that checked me out was swift and cheerful, and Katie who checked me in helped me returning my unused goods. Katie especially brightened my day after a day full of hard work. I will only use this uhaul location from now on.
JERED JGreat service. They got me in and out.
Marcus Pubject: Dispute Regarding Final Invoice – Truck Rental on September 28, 2025 Dear U-Haul Customer Service, On September 28, 2025, we rented a 15-foot truck from your company. Upon reviewing the final invoice, we noticed several discrepancies that require correction: 1. The invoice recorded the starting mileage as 139,538, while the actual odometer reading was 139,572. This error resulted in an additional charge of 33 miles. 2. At the time of pick-up, the fuel level was only sufficient for approximately 13 miles, even though the rental agreement indicated a fuel level between one-quarter and three-eighths of a tank. 3. Upon returning the vehicle, the fuel gauge showed one-quarter full, with approximately 10 gallons of fuel remaining—more than the amount provided at pick-up. 4. The actual mileage driven was 220 miles, but the invoice shows 253 miles, which again reflects the same 33-mile discrepancy that should be refunded. 5. An additional fuel charge of $11.05 was applied, which must also be refunded. Furthermore, at the time of pick-up, I specifically requested a truck with lower mileage and in cleaner condition, as we were transporting fresh flowers for a major ceremonial event in San Francisco. Despite the availability of several suitable vehicles, my request was denied. If the assigned truck had developed a problem, it could have caused serious and irreparable harm to the event. Please note that we have photographs and documentation supporting all of the above points. We respectfully request that you review this matter and issue the appropriate refunds without delay. Thank you for your prompt attention. Sincerely, MD Tehrani
MOHAMMAD Dthey provided what I wanted and the expected time that I wanted I returned the truck right as they were closing and the amount turned out exactly as the estimation showed within $3 dollars!!
LEE SExcellent service! Both picking up and dropping off.
CLARENCE SI wish there was customer parking available instead of parking on the street
ALI MWe have used this location multiple times over the last 10 years and it's always been fantastic. My only gripe this time was that the instrumentation (and especially the speedometer) on a Chevy cargo van is totally unreadable with sunglasses on. I think we can blame that on GM, not U-Haul. If you need a cargo van, don't use a Chevy.
MICHAEL MTruck was not where the app said it was, it was on the opposite side of the parking lot. Equipment was not ready so I had to wait for the place to open. Then the guy who opens the place that day said "here by yourself this early? You must be poor"
Milford G