Customer Reviews for U-Haul of Rosemead

2,798 reviews

4251 N Rosemead Bl   Rosemead, CA 91770
(Sw of Mission)

(626) 286-4933

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(626) 286-4933

4251 N Rosemead Bl
Rosemead, CA 91770
(Sw of Mission)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Too much traffic and difficult to get into the driveway.

LILLIAN R. 
Rating:
3.0

knobs on uhaul truck we're sticky. return process took forever. workers there need to speed it up

VINCENT C. 
Rating:
3.0

I checked out my trailer at 8:30 AM and returned at 11:30 AM. Upon returning to the location, my rental could not be found in the system. After approximately 45 minutes of standing around, someone was finally able to locate it. I provided my rental agreement which had all the information on it and I was being asked basic questions about the rental which were clearly indicated on the rental agreement. What should have been at most 10 minutes to return the trailer turned into almost an hour, which cut into my day and put me behind schedule. I think there needs to a better system to avoid this kind of return in the future.

JEREMY B. 
Rating:
5.0

Customer did not leave a comment.

ERNIE C. 
Rating:
5.0

The young man running the place was GREAT!

Delia G. 
Rating:
5.0

The whole process was really easy

Oscar B. 
Rating:
5.0

excellent service, thank you

Marco S. 
Rating:
5.0

Customer did not leave a comment.

Nathan C. 
Rating:
5.0

I go out of my way to go to this location as the others around me have terrible customer service.

Matthew P. 
Rating:
5.0

Very good service..thank you

KYONG C. 
Rating:
5.0

Customer did not leave a comment.

SAU C. 
Rating:
4.0

Customer did not leave a comment.

Chien F. 
Rating:
5.0

Customer did not leave a comment.

VIOLET N. 
Rating:
1.0

Many hidden feeds that are not explained up front. I went 60 miles in a 15 footer and ended up paying $300.00 because of hidden feeds. Was charged for equipment that I didn't use.

TOROJANO N. 
Rating:
5.0

Customer did not leave a comment.

Fnu A. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO G. 
Rating:
3.0

I am extremely disappointed about my experience with U-Haul today. I arrived to this location after a different location (126 E Las Tunas Dr, San Gabriel CA) failed at proving me with a functioning U-Haul. They first gave me a vehicle that was visibly dirty inside and with 1/8th of gas in the tank. Furthermore, the gas needle dropped by a half after driving the vehicle for less than two blocks. I turned around in time, otherwise the vehicle would have broken down in the middle of the road. The manager was initially unhelpful and questioned my account of the mal functioning vehicle. I made a reservation for this vehicle and my friends and family time depended on getting it on schedule. I will surely try an alternative to U-Haul next time I need a rental cargo.

Benjamin I. 
Rating:
1.0

You double charged me and I was told it was only like $113 and was charged almost $190. Also i was told i had to return the truck in 24 hrs and then got an email saying i could keep it and when h asked the employees in the store they knew nothing about it.

Cherie K. 
Rating:
5.0

Customer did not leave a comment.

ELVIA V. 
Rating:
5.0

We've rented before. So it was fast And pretty cheap. I thought it would cost more

VICTORIA D. 
Rating:
5.0

Customer did not leave a comment.

Virgilio L. 
Rating:
1.0

Billy seals the general manager is really really rude and won't help me with my questions. I asked for his manager and he said that he is the owner and that he reports to no one.

Albert Z. 
Rating:
5.0

Customer did not leave a comment.

Julio R. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

The shelf pick up still required me log in into my account in app. The a The whole app experience is not good. Three years ago, i tried this shelf pick up service . I didn't had good experience. Lag , relogin , so i asked help at store. Today, the app still don't good interface , relog in during pickup. I still need to ask help at store.

Rex C. 
Rating:
4.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Everything was perfect, don't need to improve very much, but I did want to say the woman who helped me out with this if she's not a manager you should give her the manager position. Very competent , polite and understanding and efficient etc etc. Thanks.

EMMA M. 
Rating:
5.0

The customer service at this location was just great. The lady that helped me with my reservation was awesome, polite, attentive and made it easy. Thank you

JUAN G. 
Rating:
3.0

Have your employees smile at customers

Anel P. 
Rating:
5.0

Customer did not leave a comment.

Arnel N. 
Rating:
5.0

Customer service the best

Omar R. 
Rating:
5.0

Customer did not leave a comment.

Bridgette A. 
Rating:
5.0

Excellent service

LORRAINE O. 
Rating:
5.0

This location was gr8. Personnel who worked there were good, inspected the truck in a jiffy, and was out in about 10 minuets.

PATRICK R. 
Rating:
4.0

Customer did not leave a comment.

GARY J. 
Rating:
5.0

Customer did not leave a comment.

Steve T. 
Rating:
5.0

I didnt get her name but theres one hispanic lady who worked here with braided hair in the morning thurs sep23 and let me just say she was by far the best help ive ever had here im only writing this because she was that good highly recommend her

ALEXANDER K. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN T. 
Rating:
5.0

uhual will open more locations in future and service

STEVEN V. 
Rating:
3.0

I think it is important when going through procedure like don't keep your phone on airplane mode is a bit insulting. Asking customer to be available, is most you can ask. Don't think we will avoid you. Change the way that info is communicated.

Eloy Z. 
Rating:
5.0

Johnathan was very helpful, the entire process was smooth as butter, thank you!

Lee O. 
Rating:
5.0

Customer did not leave a comment.

Libin W. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
3.0

It was chaotic and unorganized. Nothing was ready when I came and people didn't seem to care. Not the best experience.

David W. 
Rating:
5.0

Customer did not leave a comment.

wenxi Z. 
Rating:
5.0

To have more parking spaces for customer to park. Kind of hard to find street parking that have 2hrs limit when we are renting a truck for several hours or half a day.

My C. 
Rating:
5.0

My visit was absolutely flawless the people that help me were very attentive professional courteous and awesome overall!

Michael E. 
Rating:
5.0

Nothing I got Great customer service. Thank you for going beyond my expectations uhaul

LARRY D. 
Rating:
5.0

Need more workers

THERESA W. 
Rating:
5.0

The process was extremely easy, the U-haul rep on the phone as well as the in store person we efficient, professional and friendly. It was by far one of the most streamline rental experiences I've had. I was home with the pickup truck within 30 minutes! I would definitely rent again & recommend. Also the vehicle was very clean.

VICENTE R. 
Rating:
1.0

No integrity. Liars.

Dung N. 
Rating:
5.0

Daniel was very helpful

JOVEN D. 
Rating:
4.0

Your payment system is awful. It takes forever and the credit card machines are unreliable.

Charles K. 
Rating:
1.0

I think they can explain the contract,equipment and policies that customers receive. Maybe the trucks can run better and be well maintained. The truck that I rented ran like crap and sucked up to much fuel. On a 2 day rental I spent $ 400 in fuel. I thought that was a lil much.

SERGIO F. 
Rating:
5.0

See comment about pick up. I did have to again waste 15-20 minutes to rectify the issues from the pick up location but the gentleman that helped me at the drop off was super nice and a great representation for your company since he genuinely cared and was very compassionate. G Bilbrew Tax Services on the other hand should not be associated with you since they are horrible.

Christopher K. 
Rating:
5.0

So far so good. This is the 6th times rent the vehicle. Will recommend to my friends definitely.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

ALLEN C. 
Rating:
1.0

Stop with the BS, listen to the customer. Booked 1day, billed for two. Stop the greed!.

emilio M. 
Rating:
4.0

Customer did not leave a comment.

Sally L. 
Rating:
4.0

Good costumer service in person, but costumer phone service needs improvement with time waiting

Kitty H. 
Rating:
4.0

Customer did not leave a comment.

LELAND H. 
Rating:
4.0

Customer did not leave a comment.

Justine W. 
Rating:
5.0

Customer did not leave a comment.

Julio R. 
Rating:
4.0

Customer did not leave a comment.

Leanne C. 
Rating:
3.0

Customer did not leave a comment.

CHUANJIE S. 
Rating:
1.0

Van reeked of smoke. I had to drive with the windows down the whole time. I was overcharged for 3 gallons of gas.

JOSEPH L. 
Rating:
5.0

I would highly recommend the gentleman that helped me with checking in my trailer. My husband booked a one-way trailer for me and I drove it down to LA and I went to three other U-Haul‘s they would not except the trailer. I was so thankful that the young man that helped me could figure it out. I would like to give him a five star rating. And he noticed that my U-Haul trailer hitch was wearing and he fixed it on the spot for me. I was very grateful I was extremely disappointed and frustrated with the entire experience until I met the person that helped me out at the Rosemead location. He was amazing.

LISA G. 
Rating:
1.0

Customer did not leave a comment.

YUSTINUS S. 
Rating:
5.0

Customer did not leave a comment.

Ian X. 
Rating:
1.0

I've never had a bad U-haul experience until this rental last week. I spent 15 minutes doing an online truck rental and downloaded driver's license entered credit card info. Upon arrival I did the whole process all over again. But the worst part of experience was being told I couldn't park in the parking lot and needed to park my car on the street. The only parking available is 2 hour parking, but employee could offer no solution. So I spent 20 minutes looking and eventually parked in a strip maul with no assurance I wouldn't be towed. I will never use this U-haul location ever ever again.

Lawrence D. 
Rating:
5.0

Customer did not leave a comment.

Aung K. 
Rating:
4.0

Maybe speeding the service will be great. :-)

JESSE V. 
Rating:
5.0

Customer did not leave a comment.

APURVA T. 
Rating:
5.0

Customer did not leave a comment.

Melanie B. 
Rating:
5.0

Nothing at all. Jesse James, the customer service agent was very personable, polite, and efficient.

Maryann Martin S. 
Rating:
5.0

Customer did not leave a comment.

Danny H. 
Rating:
5.0

Great service.

Miguel H. 
Rating:
5.0

Great customer service all around!

jose P. 
Rating:
5.0

AWESOME customer service, thank you for your service and take good care of all customers

Charles T. 
Rating:
5.0

Very friendly and quick.

DANIEL M. 
Rating:
5.0

Check in was fast and easy

ROBERT R. 
Rating:
5.0

Everything was great. Very easy to pick-up the truck as well as return it. Everyone was friendly and pleasant. Cost was very reasonable.

KENNETH F. 
Rating:
4.0

Customer did not leave a comment.

Rodney C. 
Rating:
4.0

Customer did not leave a comment.

Cindy W. 
Rating:
5.0

Customer did not leave a comment.

Carroll B. 
Rating:
1.0

Who is handling with us they did not believe us and supposed I am giving them fake ID

NIR T. 
Rating:
5.0

This Uhaul is very good for service. The staffs were very enthusiastic. I would recommend all my friends to rent trucks here.

Qiwei W. 
Rating:
5.0

Customer did not leave a comment.

GENE V. 
Rating:
5.0

Great services friendly employees excellent prices

BERTA S. 
Rating:
3.0

Not all Staff was friendly almost like they didn't want to help and the ones that did were to new and lacked experience

ruben H. 
Rating:
5.0

super good

Russell W. 
Rating:
5.0

Customer service excellent,

CARLOS M. 
Rating:
5.0

Just keep the equipment clean and we'll-maintained

Weiping G. 
Rating:
4.0

Customer did not leave a comment.

Jonah R. 
Rating:
5.0

Customer did not leave a comment.

Johnny C. 
Rating:
1.0

Terrible customer service, unorganized & not professional at all. I scheduled my install a week in advance & when I arrived the employees looked confused when I said I had a hitch install. The hitch was was not even on site. Rescheduled for a week later with assistant manager Jessie & he confirmed the install but when I showed up he was no where to be found. Ridiculous. Jessie should not be working customer service or at this location anymore shady individual he is. Would never go back to this location for any service. Place should be shut down.

Zack H. 
Rating:
5.0

Customer did not leave a comment.

Yacseny L. 
Rating:
4.0

Ted rocks, honestly all the guys were super helpful, only critique is the physical layout of the place isn't very easy to maneuver within, but the customer service was great

Jocelyn S. 
Rating:
1.0

I was asked to park outside after renting truck I was fine even though I thought it was odd and we continued doing paperwork then out of nowhere the employee told me in a stern rude manner either move your car or I will tow it and I told him I was aware of what you told me but we were still doing paperwork and I didn't want to walk away until we were done and I was under the assumption that I would move the vehicle when we were ready for the truck then when I went back I had replaced fuel when they informed me that when I picked it up it had half a tank that was not true I will make sure to take pictures next tim I rent

Louie C. 
Rating:
5.0

Super nice and helpful employees when picking up and returning truck.

Sheng L. 
No reviews have been submitted for this location.

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