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raymond cCustomer Reviews for U-Haul of Santa Monica
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Everything went smoothly.
gabrielle sThis location was fine, but my overall experience with UHaul was terrible. I came to this location because the original location I reserved with, did not have a truck for me point also when I called to customer service to get a refund on the guaranteed truck, it was not any kind of a good experience. I will not be using U-Haul again.
Robert TGreat staff, clean, easy experience. Many many trucks to rent at the facility more than I've ever seen at other u-haul locations.
david sI ordered equipment whicch was not available - multiple dollies and hand trucks. Don't rent ghem if you don't have them. That place is pretty busy and should just invest inore.
JACQUELINE MMake the garbage app actually work at doing the basic functions of renting a damn van
Rohan AThe location is fine, but it was a surprise that my pickup was at this location because I had reserved at another location. This location was substantially less convenient. If I had known, I would've booked my original location for a different day.
Jeffrey HThank you 🙏
Nestor CThe location is nearly impossible to drive in and out due to traffic.
Suzanne BGreat Service from GM. Be back next week.
raymond cDoor lock on the passenger door did not work (could not insert the key into the lock). Should be fixed. Initial gas amount was 1/4 tank - should be more fuel so don't have to go to the gas station right away.
Tim IBooked for 9am. One attendant did not get vehicle until 10.22am
john fThe Man In Charge told me everything was okay and I let him know about the rearview mirror and I put gas in the vehicle to make sure there was enough gas not to be charged $10 a gallon and when I got home I got to fix $56 charge on my credit card saying that it wasn't filled properly to enough quarter tank, and I just came from the gas station and he did not inspect the truck with me to inform me that I was low on gas and then went and continued to, work by himself he was the only one there and when I called back and tried to discuss it with them they were extremely rude an unhelpful and said we will charge your card and that is that and you're lucky we didn't charge you for the mirror cuz we don't know if you broke it from Las Vegas or it was that way and they called me boss man and my man in the vernacular they use to a customer was very rude and also the manager all three of them were very unprofessional verbally and argumentatively, even the manager and she mentioned that we're going to charge you on your card regardless there's nothing we can do about it we just work here I would never go there again and I will give them a bad review. I am in hospitality, and when I return things rental items or I'm getting rental items return I always inspect them and tell the renter that this is wrong or that is wrong and you might want to do this to save yourself some money if they was damaged or unsatisfactory items return it's not a common courtesy in good business thank you very much have a wonderful evening and thank you for the review, I'm glad I could let U-Haul know that that location in Santa Monica needs to be better managed and more professional, if there's an issue with a vehicle it should be promptly brought to the renters attention so they can Rectify it and to have better service and repeat customers Thank you very much.
francis vWe were not disclosed that the van did not come with air-conditioning, therefore was a very uncomfortable day in the desert with elderly. We want a refund. I also informed Walter the manager that I was going to use the van for 250 miles, but the summary said only 150 which lets me to think that I am going to get overcharged for the miles above 150.
timothy mWalter and his team were great!
keoni cEveryone who worked there was great! Really happy overall.
Megan EThere was 1 person working. It took over 30 minutes to get my vehicle with a reservation that I pre-checked in for. The one employee was trying to help several customers at once. It was not his fault. The customer in front of me was very diffficukt to deal with. The check in process failed. My info had to be treated as a walk in, and had to be Rey keyed twice. The actual vehicle was fair. Upon return, I was not aware of the check in process. Once I asked, I went back to the vehicle to take the required pictures, the vehicle would not start, nor would the dash light up so that I could see the odometer. Luckily, I had taken a picture while I was waiting for the other rerun vehicles to be moved so that I could pull my rental up. There were so many returns in the lot, that we could not pull forward. There were more rentals coming in behind that had to wait on a very busy street to turn in. My son was behind me in my truck. He pulled into a parking spot to wait for me to check in. When we were ready to go, we couldn’t leave because there were so many returns blocking the lot. I had to direct incoming rentals to assist in allowing myself and 1 other customer to exit the lot in the opposite direction posted. I have rented here before with no issues. It seemed extremely under staffed yesterday. Thanks
Keith RThe team at SM U-Haul was super friendly, professional and quick. The trailer I rented worked out perfectly for me.
Klaus TGreat service.
kevin DHave a bigger truck would be nice.
THOMAS MThe driver door would seal properly. Made for a very loud trip. People were great.
Joseph CAll the staff were super friendly and the whole experience was really sensational. Easy booking and easy rental. I would definitely recommend this facility. Lincoln Blvd and 10 freeway
LOUIS-LAURENT DGreat customer service! The young girl that helped me was very pleasant and extremely helpful.
Lidia MI was returning on a Sunday after hours. There were a few other trucks returning and not much space to park the truck.
Akemi RGreat customer service!
Farah AVery fast and efficient check in and check out.
Fred MGeneral Manager was insanely rude and kept swearing and I was there with my child. Absolutely disgusted by his behavior.
Michael HI would make one recommendation - the person handing over the keys to the rental truck should do a walk around of the truck with the renter. When we got to our destination we noted a lock on the back to open the truck, but we had no key. They forgot to take it off and my husband had to drive back to have it removed. Other than that - service was very good.
Roxane Pno improvements needed
LUIS EFix the passenger seat belt. It is stuck behind the seat
Hutton CWalter was wonderful! Efficient, friendly and instructive. Best location!
Sarah BI asked for 12 blankets, they were not in the trailer. When I went to load the trailer, it had a padlock on it. Fortunately my brother-in-law is in the scrap metal business and has every kind of metal cutting device know to man so it only took a few seconds to cut the padlock. The right turn signal didn't work and neither did the left brake light.
derrick sVery helpful!
patrice gWalter was professional and very knowledgable about the booking & vehicle. Vehicle was in good condition (minus stereo display not working). Van return went smoothly. Love that this location has so many vehicles ready on the lot.
Sarah EThe time of renting
Miguel LThe people that work at this UHaul are all very helpful and wonderful!
Katherine VOutstanding crew
Jeanpierre GImprove the website.....
Venice SYou can talk to the lady that you have working at the counter and ask her to be nice. The phone rang while I was checking out and she was rude to the person who was calling, I found it odd that she also put it on speaker so everyone could hear the conversation, and another employee chimed in from the opposite side of the counter. So lame of both employees! Smh…
Richard DYour App sucks! Should be much easier to use, particularly when returning. Considering I ordered online, it to an exceedingly long time to actually get the vehicle. All of the things I had to do at the location, could have been done online and there should be a "grab and go" option (similar to car rentals). Also, the return process was not well explained, or intuitive, on the app. I was a much better process before the inclusion of technology.
Paul AStaff very competent and helpful.
Chris GOutstanding customer service
Oscar ANothing it was quick.
Jade WEverything was perfect!
Sara WFriendly service
david bKeep your policy you are the best Thank you very much
levon gStaff were very friendly and helpful, truck was in good condition and the whole transaction was smooth and efficient.
Patrick LThe staff at this outlet we’re beyond expectations, incredible service!!!
evan cI had a 9’ cargo van, I used it to pick up a 72” dining table weighing less than 100 lbs. the cargo van averaged 7.9 MPG and had less than 5K miles. Total scam, will advocate against the Santa Monica location as they’re ripping off local residents.
Predrag SRental 15 foot truck was worn out and tired.Truck was clean but the AC only worked on high speed. Wiper blades were completely worn out and useless in unusual wet LA weather. This was a safety concern.The facility and staff were first rate. Would highly recommend this location.
Peter LThe truck we rented had very bad leaks in the cargo area. Much of our cargo was damaged by water coming through. Not a future U-Haul customer.
greg tThanks
Pavel K1) Parking Sucks 2) Takes wayyyyyyy to long to get the vehicle, even if you already completed the check in online prior 3) There were a shitload of scuffs and scratches on my vehicle not marked by x's already, which makes me think y'all were slacking but would have had NO problem forcing those charges on me if i hadnt already gotten the waiver. Idk, maybe you guys need a second real location in santa monica to lighten the load of this location.
BAILEY GGreat
QINGERILE S