Customer Reviews for U-Haul of Santa Monica

12,754 reviews

1747 Lincoln Bl   Santa Monica, CA 90404
(South of the 10fwy)

(310) 450-6947

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(310) 450-6947

1747 Lincoln Bl
Santa Monica, CA 90404
(South of the 10fwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Walter is great. But not sure about the lady.

Sharareh H. 
Rating:
1.0

Customer did not leave a comment.

Milton O. 
Rating:
5.0

Customer did not leave a comment.

DonaldA C. 
Rating:
1.0

Threats and scare tactics employed would cause me to never again use U-HAUL. Bring the van back full of gas or you will be charged $30.00 service fee. I filled the tank only to find that it was not full when I left. In essence I gave U-Haul free gas. Staff did not care about my concerns. So in short , F U-HAUL, and I'm telling everyone I know.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Jaime M. 
Rating:
5.0

Super efficient and friendly.

Paul V. 
Rating:
5.0

Nothing staff and GENERAL MANAGER ARE EXCELLENT

JAMES W. 
Rating:
5.0

Best experience...friendly, helpful manager and staff. They made moving more fun!

Sidney H. 
Rating:
3.0

Improve attitude of staff on the lot

Robert S. 
Rating:
5.0

Best uhaul experience I've ever had. Walter is awesome and I will refer him to anyone I know moving in la.

lauren C. 
Rating:
4.0

Only issue I had was I rented a furniture dolly and the U-Haul staff should have made sure it was on my truck. It was not. I needed to turn back to go get it. If that is supposed to be the renters responsibility, then they sales person should indicate that in addition to doing the rental walk around to check for damages, they should make sure they have all their rented equipment. That was not mentioned.

Fabio F. 
Rating:
5.0

Customer did not leave a comment.

Anita C. 
Rating:
5.0

It was a great experience! No issues what so ever

Richard T. 
Rating:
4.0

Easy pick up and drop off. Equipment in good shape and exactly what I needed

Jim T. 
Rating:
4.0

Improve your vehicles. Usually U Hual has better cars. This location's vehicles are too old and scary to drive. Even though I make my living driving these type of vehicles, but you should "retire" some of these vehicles.

amir M. 
Rating:
5.0

Customer did not leave a comment.

Destiny N. 
Rating:
5.0

Customer did not leave a comment.

Johannes K. 
Rating:
5.0

Customer did not leave a comment.

Jean A. 
Rating:
5.0

Customer did not leave a comment.

Ottmar B. 
Rating:
5.0

Have cookies and milk waiting? Otherwise, they are terrific and this is our favorite location to rent from!

DEBORAH S. 
Rating:
5.0

Great customer service, very friendly and quite quick processing the paperwork etc.

Helen B. 
Rating:
2.0

Originally, I ordered and confirmed to pick up a van at Surf Market on May 10th at 9am. However, there was no van at the location at 9am today. I called your customer service and a customer representative told me that my pick up location was set at U-Haul on Lincoln blvd. For some reasons, the pick up location has been changed WITHOUT notice. I had to ask my friend to drop me off at the location. This resulted one hour late for the entire moving. If you have to change the pick up location, please let me know in ADVANCE. Also, the van I was assigned had only 1/4 gas. It was difficult to add gas to fill just 25% of the tank during the moving.

Tomoyo T. 
Rating:
5.0

Customer did not leave a comment.

ABDERRAHMANE D. 
Rating:
5.0

Customer did not leave a comment.

LILIANA M. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Keivan P. 
Rating:
5.0

Nothing All good

GABRIEL A. 
Rating:
5.0

Customer did not leave a comment.

Henry G. 
Rating:
5.0

Customer did not leave a comment.

Corey R. 
Rating:
5.0

800 phone dispatch and the instore experience were excellent. Quickly got me into the rental.

Ross N. 
Rating:
5.0

Customer did not leave a comment.

iRENA T. 
Rating:
5.0

The staff was very competent and accommodating.

JIM L. 
Rating:
5.0

Staff was super friendly and helpful!! Will definitely use again.

Jill C. 
Rating:
5.0

Customer did not leave a comment.

Evan H. 
Rating:
5.0

Check in Eric was a Dreamboat. On check out lady was efficient and charming.

Ricardo O. 
Rating:
1.0

I'll be calling to file a formal complaint.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Timon T. 
Rating:
4.0

The staff at this location was fantastic.

Fred R. 
Rating:
5.0

Customer did not leave a comment.

jimmy C. 
Rating:
1.0

The truck was not maintenanced before it was rented out. The radiator had issues, no fluid, it broke down on me and had to drive it to Van Nuys overheating because the tow truck driver provided came with no tow truck. Just to make matters worse I was billed for the entire trip including gas. How was I suppose to get gas if the vehicle stalled on me and made me miss out on a $800 job for the day. Worst experience so far.

Lijuan S. 
Rating:
5.0

Customer did not leave a comment.

Arthur P. 
Rating:
5.0

Customer did not leave a comment.

Donna T. 
Rating:
3.0

Faster service and the app doesn't work at all..

Kristiane T. 
Rating:
5.0

Have used this location on a number of occasions and it's always a quick and easy process. Keep up the great work.

Carol G. 
Rating:
5.0

Customer did not leave a comment.

Sandeep H. 
Rating:
2.0

Be more professional, fair and kind

joshua J. 
Rating:
5.0

Thank you Wendy for your great service, friendly and supportive to my rental needs yesterday. Your the best

philip F. 
Rating:
5.0

Customer did not leave a comment.

bill G. 
Rating:
2.0

I refilled my truck with gas to the level I received it at and was still charged for an additional 2 gallons on my bill. Overall I paid $30 for gas and went 28 miles. Very frustrating

Eric W. 
Rating:
5.0

Very friendly staff at checkin while picking up the van

Jeff J. 
Rating:
1.0

Confirmation email contained the wrong address sent me to an incorrect location. Phone number listed did not work to call and get correct address. Location did not have the truck that was reserved and had to wait over an hour for a truck to become available. Horrible experience will never use uhaul again.

Hubert R. 
Rating:
5.0

Customer did not leave a comment.

Nicolas M. 
Rating:
5.0

You always provide courteous service and a great product for the price. We are lucky - thanks for a well run business

Thomas H. 
Rating:
1.0

I waited an hour to get the truck I reserved in advance

Baily H. 
Rating:
3.0

I've been waiting in line for an hour, it's just unbearable. because it wasn't your program that didn't work. plus located where it is not possible to leave your car. There are no questions about the track and the work of the staff. questions to the owners why we wait in line for an hour

Mikhail V. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Beth C. 
Rating:
5.0

You and your staff are doing a great job. Keep up the good work!

Linda S. 
Rating:
1.0

Very understaffed only one guy with 11 people waiting

James M. 
Rating:
4.0

Customer did not leave a comment.

Josh E. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Not a thing. The Manager was professional, has a great sense of humor, super fair and fast with incoming calls when there were others in line waiting.Truck was brand new & immaculate. Excellent efficient experience!

ROBYN B. 
Rating:
5.0

General Manager is friendly and helpful One of the good experience with uhaul

michael S. 
Rating:
3.0

Track wheels and steering very Dangerous . You can't risk people and rent them abusing Tracks and charge top price.

OREN S. 
Rating:
5.0

Walter is fantastic!!

Matt H. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

It was a good and friendly place. Just keep up the good work. I was shocked with the availability of vehicles..

jackquline M. 
Rating:
4.0

Customer did not leave a comment.

Andres R. 
Rating:
5.0

I frequently rent vans for My business. It would be helpful if we could store all the information chin so that we wouldn't have to upload everything every week when we rent.

Jolene R. 
Rating:
5.0

Great employee at the desk

JEROME D. 
Rating:
4.0

The experience of renting a uhaul was quick & easy. After hours drop off has convenient but has to be completed online, which was a little confusing.

Raymond B. 
Rating:
5.0

Wendy you rock thanks for your help. She deserves a raise!

Marco G. 
Rating:
5.0

Customer did not leave a comment.

irving B. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Do not exploit customers I was charged fifty percent more than the market rate for fuel even after I replaced what I used I was a little short Charging thirty dollars to refuel is outrageous I avoided that charge I won't use this location again

Maze D. 
Rating:
4.0

Friendly staff and knowledgeable

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

Ian L. 
Rating:
5.0

Professional and rapid service

walter H. 
Rating:
5.0

Staff was great, really helpful and courteous.

Diane M. 
Rating:
5.0

The representative that helped me was very friendly and helpful.

Melissa H. 
Rating:
5.0

Customer did not leave a comment.

natalie L. 
Rating:
4.0

Customer did not leave a comment.

lisa F. 
Rating:
5.0

ALWAYS great

Beatrice F. 
Rating:
5.0

Customer did not leave a comment.

MaryAlice C. 
Rating:
5.0

Customer did not leave a comment.

COLIN H. 
Rating:
5.0

I have used uhaul for a move from San Francisco to LA and now use the pickup anytime I need. I am super happy with the service and how good the vehicles are.

Chris L. 
Rating:
5.0

Customer did not leave a comment.

Florencia D. 
Rating:
5.0

Customer did not leave a comment.

Nancy E. 
Rating:
5.0

Walter Perez saved the day! He went above and beyond to get me the right truck. I ordered a 10' not knowing the size really and he found me a 15' and I was on my way. He was amazing!

daniel P. 
Rating:
2.0

Location is cramped and hard to navigate. Staff not helpful. Drop and leave approach can result in improper charges. We lost three blankets and were charged $90. Staff indicated the lost charge was about $6-7 but that was not official. The correct information may have changed choice about not looking for lost items.

Jack N. 
Rating:
3.0

My only advice is the gentleman should have known where I was able to return the truck . He was saying nothing near me but a woman called super helpful found a place 10 mins from me

Lisa M. 
Rating:
4.0

Customer did not leave a comment.

Mark N. 
Rating:
1.0

Have more people working the counters to lessen the wait time. I made a reservation .. and I still waited 35 to 55 minutes on a Thursday morning at 10 am. Don't answer the phones taking calls ahead of the people who have been waiting. Treat your customers as if they are a valuable asset.

Robert K. 
Rating:
5.0

The lady who helped me at the front desk was really nice and helpful. Very welcoming.

Nic A. 
Rating:
3.0

the lady at the counter was great all others matter not so good

Rodolfo B. 
Rating:
4.0

Nothing that occurs to me now.

PHYLLIS G. 
Rating:
5.0

Customer did not leave a comment.

Tim Y. 
Rating:
3.0

Customer did not leave a comment.

Kyle N. 
Rating:
5.0

Customer did not leave a comment.

Jeanpierre G. 
No reviews have been submitted for this location.

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