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Joseph PCustomer Reviews for U-Haul of Somerdale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Regarding Contract No. 97357708, upon arriving in Virginia the trailer axle broke, jerking our entire truck, endangering the occupants and could have led to an accident. Not only did the 4-5 hours long delay to replace the trailer cause what set out to be a mostly day trip to become a mostly overnight trip where what would have been an early evening arrival on November 8th turned into an early morning arrival on November 9th. In addition, the ordeal caused undue stress for having to rush to arrive on time for a previously planned engagement that was paid for and could not be rescheduled on short notice. In addition to the anxiety, expenses were put out for a timely arrival that cannot be recouped. In light of this poor experience, it is only fitting that a portion of my rental fee be returned, and I respectfully request the same.
Jeanette SProbably the best ever experience I've had renting a truck from uhaul. The representative was very professional and polite and informative.
Carl AEverything was great
Craig NLuis was one of the friendliest people I have ever met. He was so patient and helpful, and had a smile on his face the whole time. Incredible customer service! Can’t think of anything that could be improved at this location.
Kristen ANeed account number
John PDestiny was super helpful and kind! Very smooth process from start to finish. Love that the step by step guide is for you to take a picture of the truck before taking it so it’s on file for them.
Tiffany VThe guys I dealt with were very personable and knowledgeable. Only issue was it says rent for $29.99 but it ended up $46 with all the fees
RICHARD GEveryone/everything was exceptional
Darryl SThee staff was delightful. The entire experience was a pleasure.
Cheryl HGreat customer service, great people.
jack tGreat job and staff very professional.
ROBERT TNothing that I can think of? Everyone was very nice and very helpful! I am curious to see the final bill? Thank you!
pat lThe vehicle was not driving. Well transmission seems to be slipping.
David WTook 3 trailers to find one without marker lights that were out or functioning. The trailer that I settled on had tire psi ratings of 65. Drivers side had 34 and the passenger side had 37 psi. I put air in the tires myself. Staff was super pleasant and I will be going back again.
DARRIN LEmail the person that did a rental stating the drop key was returned in the dropbox on time and the vehicle has been checked in!!!
CYNTHIA DFlawless return! 🙂
JAMISHA KIt was closed upon arrival.
SAMIR GI LOVE THIS LOCATION! THE STAFF IS SO FRIENDLY AND HELPFUL!!
Gregory SShe staff was friendly, accommodating and provided an excellent customer centered experience .
Patricia DAbsolutely perfect appreciate everybody’s help and guidance .. next time you could send somebody to help me move !!!!
LEE MN/a
Antoinette SNothing!
JUAN Cgreat service and supportive staff
ALEXANDER SGreat Service Thanks!
RAFAEL TMake sure equipment is in good working order. And that they are not charging you for days that they said they would work out something for our issues. Instead I get triple charged!
Rebecca CPick up was perfect. Great customer support. Drop off not so much. Would have preferred a vehicle walk around and gas level check with the attendant rather than just dropping off the key and the attendant saying "I'll check the vehicle later and email the final receipt later". Would have felt more comfortable with the attendant confirming all was good before I left.
Steven SKeep doing what you doing
DALLAS TGreat service. Unfortunately radio did not work in the truck. I was driving from NJ to OH and had already loaded the truck and did not want to switch vehicles. I returned to the location. They attempted to fix the problem but were unsuccessful. I requested a discount and was told I need to request it by calling the main number. I called the main number and was told it has to be done by by the manager at the location where it was managed. I ended up purchasing a bluetooth speaker, but still feel that I should receive a discount to accommodate for the inconvenience and cost of the speaker.
CHRISTOPHER OWillie was friendly and very helpful!
ALYSSA BThe 2 ladies that helped me are amazing
JOSEPH LLocation and people were great !!
WILLIAM SGreat customer service
PATRICK RThere was only 1 staff person in the building. If there would have been a 2nd staff person, we could have been helped more quickly and completely.
SARAH SExcellent customer service
CHRISTOPHER OIn the past 4 months, I've rented quite a but from multiple locations. This location and the staff are top notch. From a management pov, it's a happy crew with a job they enjoy.
SCOTT RPick up was not at the requested location which ended up “ not doing trailers”… why was it an option in the system? Took me an hour out of my way in the wrong direction.
AARON CStaff was friendly, attentive and helpful.
JEFFREY RThe employees were pleasant and kind. I did not have to wait long. Truck was clean.
Roger HGreat ,fast and help you very fast
Alain AMislead to believe tank was 40 gallons rather than 33 gallons so when I followed calculation to fill tank from 3/4 back to 7/8 gas meter went over 7/8 and was told UHaul does not refund for over filling tank. Absolute B.S. in my opinion and will not use UHaul again.
STEVEN DEmily & Heather did provided outstanding service
WILLIAM MNothing
BRIAN HNot lie on customers keep your word and if you are going to help someone finish the job or don’t start returning the van I am not back homeless because of a lie and false promise
Najma LTrailer was returned on a Sunday afternoon, just before closing, during a pouring rainstorm. Personnel were very helpful and got me in and out quickly.
MARK BUn servicio de excelencia y calidad . Vehículo en perfectas condiciones
ALFREDO M