Customer did not leave a comment.
Nathan SCustomer Reviews for U-Haul of Somerdale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer was in great shape overall. But maybe check air pressure on all 4 tires. 1 was low (30 psi).
Sang YDrop off was easy.
RICHARD RNo issues
DANIEL AThe license plate and miles didnt match when the link was provided to me to validate the trucks info. Drop pf was the worst experience. I called Uhaul was on the phone for 40 mins trying to use my order number which didnt work. They had me walk around the building trying to pin my location. I asked for someone to override the address it was one number off. I was getting transferred and no-one came on the other end. I tried my phone number then that worked to start my return. I wasted 40 mins. with a rep that couldn't help. If you have any issues with self return use your phone number not the order number because no one is able to help at a non uhaul drop off!
Michele GRude and bad customer services, not recommending
AVINASH PStaff was very helpful, friendly and patience with computer running slow.
Kenneth SAll good. Everything was great and the employee that checked me out was the best. Thank you
DANIEL HThe movers that are subcontracted through you are HORRIBLE!
Sheldon MHeather was amazing !!!!
Jennifer MExcellent customer service! Roberto even informed me that I should switch the ball of my tow to the underside due to the low riding of my Outback. When I returned the Trailer he even took care of switching it himself!
CHRISTINE DExcellent experience renting a trailer from Somerdale U-Haul for short move of household items. Clean and well maintained equipment and facilities. Impressive retail selection of just about any needed moving items and trailering accessories in the store, and prices seemed very reasonable. (Boxes were cheaper here than Lowe’s/Home Depot) Professional staff!
Perry GStaff was very courteous and helpful.
RONALD WNothing
EDWARD WSmooth sailing
ANTHONY SSmooth sailing
ANTHONY SVery nice drop off
ELLIS ENothing
EDWARD WEmployees were very helpful, but overall the experience was unorganized. I had to use the very clunky & slow app and my specific truck I was renting was blocked in somehow.
Jeffrey BStaff was very courteous and helpful.
RONALD WExcellent experience renting a trailer from Somerdale U-Haul for short move of household items. Clean and well maintained equipment and facilities. Impressive retail selection of just about any needed moving items and trailering accessories in the store, and prices seemed very reasonable. (Boxes were cheaper here than Lowe’s/Home Depot) Professional staff!
PERRY GExcellent customer service! Roberto even informed me that I should switch the ball of my tow to the underside due to the low riding of my Outback. When I returned the Trailer he even took care of switching it himself!
CHRISTINE DDid a pre-rental visit to this site near my home in NJ. They were extremely helpful and answered questions that I had which made me very comfortable when I actually rented the trailer in FL. They also found a close site for my pick-up in FL and set-up the reservation for me.
MARK BSubject: Formal Complaint – Dangerous Equipment, Unprofessional Service, and Unsafe Pickup Conditions To Whom It May Concern, I am writing to formally report a serious issue regarding the trailer I recently rented from U-Haul. The experience was completely unacceptable—both in terms of equipment quality and the professionalism of the staff. 1. Severely Damaged Equipment: • The trailer was in dangerous condition, with shredded sheet metal, broken components, and extensive wear and tear both inside and out. • The weatherstripping was compromised, allowing water to leak into the trailer and destroy valuable materials during transit. • In its current condition, this trailer should be immediately decommissioned, as it is a road hazard and a liability to both customers and the general public. 2. Unprofessional Staff and Unsafe Pickup Area: • The individual handling the rental was unprofessional and unhelpful. • The yard was cluttered, disorganized, and not safely accessible with a trailer attached. • I was unable to maneuver properly due to obstructions, and traffic was blocked, creating unnecessary risk and frustration. I have videos and photos clearly documenting the trailer’s condition and the unsafe environment at the pickup location. This situation reflects gross negligence in equipment maintenance and customer service. I request the following: • A formal investigation into this rental location and the trailer in question • Immediate removal of this trailer from the rental fleet • Compensation for the damaged materials and inconvenience caused • Written confirmation of action taken This experience has raised serious concerns about U-Haul’s quality control and commitment to safety. I expect a timely and professional response.
SHAUN ROwner was personable and knowledgeable!! Great experience
Molly AI reserved the larger trailer on the website and it said it was available so I could do the move in one trip. When i was pulling in to U-Haul I received a phone call and saying they did not have the trailer and could go to a further location or go with a smaller trailer. So I went with the smaller trailer and tried to make it work since we were on time restraints and had people waiting to help move. Isn't there a 50 dollar guarantee? No one said anything on the phone or store about that at the time and i didn't realize till i was home. We went with smaller trailer and it ended up taking 3 trips and we didn't finish until midnight. When we could have been done by dinner time. if the original trailer was available.
John WId like to say thankyou to your staff the lady who helpd us was very professional made sure we were safe before we left made sure everything was working properly. She was very outgoing super friendly made our day with her kindness she definitely deserves a raise and is just great at what she does. Also Charles helpd me out the following day. I cant remember her name who helped me when i 1st went to rent the trailer but she is the best love the location fair prices and overall ill recommend everyone an anyone to use uhual you guys rock. Thankyou very much!!! A+ A1 OUTSTANDING A+
JONATHAN OI reserved 2 small dollies. Upon arrival they were not in the truck. I went in to inquire and the worker apologized and said they don't even have them at that location. We were depending on them because of the amount t of stuff we had to move. He refunded the small dollies and let us use a large appliance dollies but that was just too heavy for us.
Dana Sgreat customer service. fast and easy
enyla bnull
Maurice MNothing to improve.. Great service. The staff were very pleasant and friendly. Would definitely recommend return if needed.
CAROL Lnull
HARRY REasy process to rent a truck for a few hours. Clean inside and friendly staff.
MIA MThe gentleman who assisted me with the U-Haul truck rental and return is Luis. He is extremely professional and friendly, the perfect person to represent the company. He made our experience easy and very pleasant. We will definitely be using this U-Haul company (as opposed to several others in our general area) because of our experience working with Luis.
Harry Gnull
KENNETH Snull
JOHN Cnull
COREY FGreat. Staff.
CHRISTOPH Dnull
dorsett cKyle was very helpful. He got everyone in and out quickly. He was very professional and nice.
dianna snull
Bruce CFirst time renting a U-Haul. Good experience. However, I think the workers should walk you out to the U-Haul so you don't have to try to guess the correct one
Stefanie Znull
LYNDA Rnull
Peter CThey need more people working on a Friday when allVans and trucks are rented. That was the only issue was the wait. The employee was working so hard but he could only do so much at one time. Definitely understaffed effected my experience
Kristen FEveryone was friendly and helpful!! I appreciated the excellent Customer Service!!
Alice CCustomer service was awesomeThank you!!!
LOUIS Snull
ANDREW Fnull
JAMES Cnull
Leo Knull
JOSEPH Tnull
SYLVIA TVery easy and friendly staff!
PATRICK Hnull
SHAILESHKUMAR PHad a great experience as usual. I unexpectedly purchased 6 fence panels from Home Depot, and had to quickly rent a trailer. This location had a variety of trailers available, and I was able to pick up my purchase on time.Thank you guys!
Luis Cnull
Leo Knull
Jenn SNothing, great place!
Lynda SDefective lighting is a huge safety issue and this trailer was allowed to be rented. The interior of the trailer could have been cleaner.
VINCENT CThe equipment was not road worthy and should not have been rented to a customer.
Vincent C2nd time picking up from this location. Love the experience starting from the automatci opening entry doors!
MARK G