Customer Reviews for U-Haul of Somerdale
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Somerdale
Kevin S. on
keep the great work up.
Wayne L. on
Everyone and everything was very professional
LEE L. on
The installation took 3 hours which he originally said half hour and also told me I don't know how long it will take me . Customer service is horrible in that facility and I will never go back to that place. If you schedule a time then that should be the start time. I had to find someone to pick me up because they said we do not have a waiting area.....unacceptable!
Jeffrey W. on
No problems, quick dropoff
Alfonzo R. on
A Truck was reserved at one pickup location but when confirmation text came the pickup location changed to a much further location. This proved to be a hige inconvenience; a courtesy call (not text) could have been made so other options pickup locations could have been explored.
Brent D. on
I barely got out of the truck and a representative was there to check me out. Fast, courteous and such a good experience.
Liz L. on
Truck was barely functional. It was a substitute for the one I requested. Steering column was broken, oil light was on, made horrible noise when turned off. Otherwise it was clean and the staff was friendly and helpful. I would rent here again, just be wiser about the equipment I accept.
Jenna A. on
I have a small business that requires us to rent a truck every month from January through July. We have been doing so at this location for 7 years. We have had a positive experience here up until this past week. We spend a lot of money here every year and will not be coming back. The General Manager was extremely rude and hostile when I came to pick up our equipment. At one point he told me that if I took the truck for the full time that I had requested he would call the cops and report it stolen. It is a shame that we will not be returning to this U-haul as it is a very convenient location for us. I completely understand that he was trying to follow policy, but there is a better way to explain this while providing good costumer service.
isaac f. on
Thanks
Emin Y. on
Good
shoab a. on
When I entered the store, there were two person in front desk and both of them weee counting money. They kept me waiting for 15 minutes and keep counting dime and pennies . Surprised that one of them could have just told me to drop off the key! After more than 15 minutes he said you can drop off key and leave...
Shannon O. on
Wish they had more morning help
Liz L. on
Equipment was clean, but older and required tinkering to ensure the lights on the trailer functioned properly. The staff was excellent! Professional and helpful. Clearly expert in working with the equipment. A+ service.
JOHN M. on
The 6X12 Trailer pick-up: The Trailer had extremely unsatisfactory, unbelievable, and unprofessional electrical wiring multiplex problematic connections, that seem to minimally allowed (Trailer lights inspection) However, seems to adversely impact on my 2005 Chevy Suburban 1500 brake lights switch, subtle periodic popping sounds. / Which incline made to inspect a trailer or our ring from inside to trailer. I took photos for evidence of faulting unprofessional wiring of the trailer light systems. / There was only 1, 6X12, trailer available, I knew, I was using the trailer mostly during the day time, So I did not make mention until now.
James W. on
I always use haul services with all I do for moving or pick up uhaul is the best thank you. Jimmie Wheeling
Vincent V. on
The insurance policy was - very insulting - I am covered thru usaa and my own policies for a rental- while I understand that moving vehicles take a beating due to the nature of the rental the immediate policy with predetermined pricing left a very bad impression- uhaul would b better off to charge 40 for a vehicle and require signed insurance than insult customers with such a not so classy policy -
STEPHEN B. on
Return was made more difficult by buggy mobile app.
john k. on
very nice people to deal with
gail p. on
The guy that helped us was great!!
James H. on
Staff efficient knowledgeable and professional and also patient
Lorraine N. on
A better General Manager
Matthew B. on
I'm clicking NA on would you recommend this location to a friend, because maybe but I would tell them this. I reserved it online for 10:30, we got there a little after 10:30, waited for a few minutes then a man in sunglasses came out and asked us to wait. We waited about 15 minutes. By the time we were ready to go it was 11:00. However, the customer service rep, who never actually took off the sunglasses inside the building, gave us only til 2:30. so we lost a half hour. I thought we should have it til 3 considering we didn't actually get the key till 11. Also the man who checked us in was very rude and curt with his instructions. He was not friendly at all, he talked to us like we were new recruits and he was a drill sergeant. When we dropped off the van there was a different guy there and we just turned in the key and he said thank you, no problem. Also the van was very nice, it was obviously fairly new which was great.
Hollie D. on
The customer service rep was Fabulous the computer systems were down completely but he was all over it calling To see if it was only his store he had three phones trying to upload the website plus his computers he was awesome he should have a raise they finally got the computer system up after about 45 minutes and I was on my way in less than 10
Amr B. on
interior was dirty
CLIFFORD P. on
The trailer had defective brakes. They partially locked up several times and totally locked up in the uhaul lot when I returned it after hours. I tried to call several times the next day to report this. Each time I was kept on hold for over 20 minutes without an opening to leave a message
Darlene P. on
Everyone was great and Ian was very nice and also helpful.
Joseph D. on
I had to wait over 40 minutes to get my uhaul and the whole time I got 2 calls from the regional office asking if i still needed my equipment. I'm a reasonably calm person but that really pissed me off. Once I got to the front desk the man was very helpful and well mannered but scheduling one man around noon on a Saturday is a very poor business move.
Charles B. on
The location was understaffed at what I would suspect to be prime hours on a Sunday morning. There was one guy really working his butt off to keep things moving and stick to proper procedures. An additional person would be a good investment and probably keep that guy working there longer. He's going to burn out.
Graham W. on
Saturday early afternoon when I returned to drop off my rental, there was only one employee working. The line of customers stretched out the door and the wait time was close to an hour. If this location was properly staffed, it would not have been such an unpleasant experience. While we stood there sweating in the unconditioned room, I watched customers walk away. If this is a regular occurrence at this location, perhaps you could invest in another employee or two to assist the lonely employee working his behind off to get customers taken care of. You wouldn’t be losing so many customers on a Saturday, and you would make more money so you can run your air conditioning unit.
Rob O. on
Very helpful, clean, accommodating, all good
Robert P. on
every thing was great
Hasan A. on
I rented a van with the intention to use it to move about 70 miles away from where I was. Uhaul did not let me know at any point before the rental that I would have to return the van to the same location that I picked it up from, which would be impossible for me. They would not adjust my contract and charged me anyway, even though I returned the van immediately without even using it. Uhaul should confirm pick up and drop off locations before a rental is confirmed to avoid confusion for customers, and should offer a refund for customers who end up falling in this trap.
Gerald M. on
I can't recommend this location highly enough. I have used them a number of times, they a quick, easy and painless. They have always had the vehicle I needed available.
enrico c. on
all was great
GARY J. on
Just a wonderful experience. The staff were friendly, knowledgeable and helpful.
Kristen K. on
When we arrived it was 6:55pm & store closed at 7. The employee was outside as we got out of our car but he saw us and made a beeline for the store to turn off the light for the Open sign. We opted for mobile check-in but it atill bothered me a little bc he didn't take the time to just ask if we needed help. This was the 1st time we ever rented from Uhaul so we were unsure w/the process. We stood directly in front of the front window while trying to figure out how to do everything & this same employee kept his head down like we weren't there. I understand store closed at 7 but again just to be a nice person at least ask if we're ok. After some issues we were in touch with an online associate. I had to take my picture and a picture of both sides of my license 3 times. She asked for 2 references but didn't contact either of them yet we waited 20 minutes while she was verifying my information. I signed up for online earlier in the day so I feel some of this info could've been verified earlier. It was cold and raining out but we didn't get the okay to get the keys & take the van til approximately 40 minutes into our 4 hour window time. I did read all the information provided online prior to showing up but it still took that amount of time despite that. Overall I'm hoping if I use Uhaul again the process will be ALOT faster especially since I'd be a returning customer. I think that may not be the case so I might check with other companies just in case. Other then that the vehicle was clean and the return process was alot faster.
John P. on
Eric checked me in and out. He was thorough and very friendly. Would recommend this location to friends and family.
Natalie O. on
Check items before rental!! The associate at the location told me that is was my vehicle that had something wrong with the left turning signal. Came back with a different vehicle and it had the exact same problem with the left turning signal. But after associate finally took a closer look it was the wiring on the the U-Haul rental that was wrong. Lots of time wasted today not very satisfied.
Abounasi M. on
More attentive staff. I had to wait at least 15 min for any help. When help did come...it was great
Kelley D. on
One person working, the express pick up was not express at all. I wasn’t given the right key after the server dropped me while registering the pick up and it was extremely frustrating. The gentleman working stated he had two employees quit without notice so I felt terrible to be impatient, but I was pressed for time and your process was not easy. I was very very frustrated and I will not use this location again.
Amy k. on
No complaints everything was great
ERIC B. on
Quick service. In and out the door in 10 minutes. Great customer service.
Tyler M. on
Better customer service, more friendly staff
Shannon O. on
The store and staff are excellent. The computer system is the worst thing ever. I checked in online with copies of my drivers license and I was there for 45 minutes because their computer system sucks to pick up a trailer. Get it together
Dimitri a. on
Awful customer service. After reserving a truck closer for my move they redirect me to a location much further and “out of town” costing me way more money that was necessary. They offered nothing in the way of making the situation right and I even had to take a smaller truck than I reserved. Absolutely horrendous customer service I would recommend you find somewhere else to rent a truck from.
Chris S. on
Everything was perfect
Timothy S. on
The trailer platform is like corrugated metal why don't you use flat metal makes removing material easier and less harder to clean trailers
Ramesh G. on
I dropped my vehicle on sunday itself, But they charged me one full day of $73 saying i dropped it at Monday 5:44 AM April 1st which was a false statement. I yet to reach U Haul Support folks to understand what is the reason behind of charging $73.
Mark K. on
Where is the desk person? I had to wait at least 5 mins if not more when I came to pick up my van. That was totally unacceptable. There was no one in the store at all and we he “appeared” he seemed to know I had been waiting... and didn’t really care.
Latia W. on
The computer took over 15 min
Kristina H. on
Please improve service upon picking up the vehicle overall good experience altogether though.