Customer Reviews for U-Haul of Somerdale

Heavy on fees. Felt over charged.

Lower your rates,$109 to rent a truck to drive 3 miles is absolutely not praise worthy for recommendation. I'll do everything in my power to not have to rent from uhaul because if this issue.

Last time ever using Uhaul. Truck was not at the location. Had to pick up 25 minutes away which took my expected mileage from 6 to 30 which then I had to pay for and pay for the fuel. How does this make any sense? Truck was also filthy inside and was not swept out. They also only had the 15 foot truck and not the 17 that I reserved. Person at the counter was not apologetic, thankful for the business or even nice for that matter. Ill never use Uhaul again and I'm sure this feedback will just go into a file and nothing will come from it.

Was not my original pick up location truck was cancel day of pick up had to drive 1hr away to this location the next day. Got stranded out of state

Services were good ,Swapped trailer with no issues when we realised we needed a larger size.

Truck front window was dirty, I had to clean to see. Right side mirrors waved in the wind. Truck stalled 4 time's and had no pickup NEVER AGAIN

Very helpful employees :)

Excellent service and friendly staff. No issues at all.

Everything was good

i left NEW Gloves in the Van and went back within 2 minutes and that particular Van was already rented out.

it was terrible experience for me this time .i very sad.i book a truck online.when i get there.they told me no truck for me.i felt really bad.

Why was there only one clerk working on a Saturday morning? I was there 5 minutes before my reservation, had checked in online in response to multiple messages saying that it would make my rental pick up fast, only to wait in line for 25 minutes (half of which was the one clerk outside helping a customer hook up a trailer).

Include some kind of paper or pamphlet that explains how to track mileage.

Good be more customer-centric (i.e. gave the impression that I should have known how the mileage was calculated.

The representative is very friendly and helpful. She answers all my questions. It is definitely a nice place to rent a U-Haul.

I had to travel almost 2 hours (each way) to this location to pick up the trailer when there were several locations less than 15 minutes from my location

I would definitely use the U-Haul of Somerdale for any truck rentals. Everyone at this facility is extremely helpful and pleasant.

The staff was so patient I had to extend my rental and they were awesome I love this location they r top notch

I arrived to pick up my truck as scheduled. My reservation was for 9am on Sunday. When I was being checked in, the person helped me confirmed that I had a furniture dollie reserved. When she checked for the dollie, she said they didnt have one, but I could BUY one!!!! She then said I could drive to another UHAUL location 5 miles away to pick one up if I chose to, but it would be counted on my mileage. When driving the truck, the visor fell out of the ceiling of the truck, almost blinding my while driving. When I checked the truck back in, I told the girl about the visor and she said..."oh yeah, I guess they didnt fix it".

Nothing.

Excellent customer service. Unfortunately I don't remember her name but she was a great help and very friendly

Great customer service!

Stop with all the hidden cost!!! A lot of money for the short time we had it.

When I arrived to the location/ picking up the truck the customer service rep said they did let have a truck available after I called and made my reservation there . I specifically called there and made the reservation. Person on the phone who took the call said somersault location was the pick up location . When I get there for a good 30 minutes / waste of my time had to call and figure out what was going on until they finally said some lone cancelled and they had a truck for me. So pretty much I would've had to call another location and hoped they had a truck after I made a reservation which would've caused me not to move yesterday .

I had to change the return of my rental several times and they accommodated every time. They also didn't charge me for all of it, which was so nice!! I will definitely rent again and highly recommend them.

don't include other accessories zip tied into the truck if i didn't include that in my rental order. it took up space in the truck and we couldn't move it since it was zip tied and we didn't want to be charged for it by cutting them off

Reserved the truck through the app. Did have a little trouble before hand with calling to make sure my credit card was approved. Also the dolly I requested was not provided. They did give me the money back.

Clean and well maintained truck except for good amount of mystery fur/hair on passenger side seat. New truck with back up camera was awesome. Associates at pick up and drop-off were friendly and wore masks properly when we were in store.

I like that you had 2 customer service rep at your location to get us in and out in the morning

Very professional

Initially I called this location 6 times and was put on hold for as long as 10 minutes without reaching anybody. Fortunately for me I was headed to the facility anyway and once I got there we were able to complete the rental.

The location on Blackwood clementon rd in lindenwold did not have the size truck I needed so she looked around for me and found the one in Somerdale...very nice!

Not call me the day before a move to tell me you don't have a trailer for me. I was driving to Nashville from Philadelphia. Lost our jobs and had to move to Nashville. Made a reservation for a move 2 weeks before our moving date. Day before I got a call that our trailer we reserved wasn't going to be available, but that we could get one that was 1.5 hours away. There was no way to drive 3 extra hours, pack the trailer and drive to Nashville that same day! A U-Haul Rep ended up finding us a 10 foot truck in place, which was a saver. Though we incurred ~$100 in additional gas cost and $20 in toll fees. Trying to move out of a city is already hard enough, and I planned every bit of it, but U-Haul added additional stress to the move when it should have relieved the stress!

The van says $ 19.99 I believe but when I get there they also have $.99 per mile so the rental isn't $19.99

Very happy with the customer service. Very professional.

The truck I was giving was clean on the inside. The outside had graffiti on it. The truck also had an exhaust leak. The people I dealt with were polite.

I made plans, changed plans, had website error with plans, but the Somerdale office helped me through it all in A+ fashion.

Keep everything the same.

Reserved 2 dollies and 12 pads. Only had 1 dollie. No pads. Never let me know so I could make other arrangements. Mgr was negative and unprofessional regarding.

Remind customers to bring a lock for the lift gate if they will be parking the truck or sell them in the uhaul store!

I would use the registers at opposite ends so the customers don't have to talk over each other and I can hear the cashier. Otherwise it was a perfect experience.

Priscilla and team provided a professional experience to me i am very happy with my interaction and assistance extended to me. Highly recommend. Thank you a very satisfied customer! Carlton Jackson

The entire process was quick and easy. Staff were very helpful and friendly and explained all charges effectively.

Staff should not leave when they were aware that I was in route from 2 hours away and when I arrived at the time I said the lights were off. Came back at 7:30am 90 miles round trip additionally and was told the message was in the system. Was also advised that there were no additional uhauls which is why I had to go to Vineland to pick up the truck and saw plenty of uhauls at the somerdale location. This location was disappointing.

Painless rental as always. Store set up perfectly for Covid response, felt very safe. Thanks

Trailer wasn't swept out of debris from previous rental but the service was impeccable,friendly and swift that I didn't even care about it. I would highly recommend this location to everyone who is looking for anything they offer. Jim T.

Truck available and ready in less than 20 minutes.

My consultant went above and beyond she got me a dolly from the different location nor did she charge me for it because of the inconvenience and she did not charge me the miles to go pick it up in deptford great experience.

Your help was very good

Our check-in team member (makesha??) was great. Knowledgeable, friendly and professional. I did recommend this location to my daughter for the second part of her move!

Have it where the workers behind the desk are more into helping the customer than playing on their phones, also the lockbox wouldn't open and the girl went and pried it open with a piece of metal instead of actually doing it the safest way possible. Very unprofessional and seemed like there was better options. Also upon doing everything to rent one, get people approved before they get there, my rental was at 9am, I left there like 940am..

Quick drop off and convenient location

Service tire monitor system light was on. I checked all the tires and all looked good. Once I loaded weight onto the trailer, the light went out. When weight was removed, the light came back on.

The staff were very friendly and walked me through the steps to getting my truck, asked if i needed any additional supplies, and helped move the moving blankets i rented into the back of the truck. Overall, very professional, very courteous, very helpful. Truck was clean and well maintained.

I took a pic of the gas used at the return. This is not what is reported. You increased it by at at least 7.00.

Very Rude I payed for 4 different companies to help move 2 in Philly 2 in GA nobody showed up i had 2 to hire my own movers at an emergency rate because I had no choice I will never use this company again.

Hussel

Orlando was great, but the female who works there could care less about customer service. I almost left, but Orlando took care of everything and made it a more positive experience.

Rental agent was very competent.