Customer Reviews for U-Haul of Southside Plaza

2,077 reviews

500 E Belt Blvd   Richmond, VA 23224
(North of Hull St at Hull St and Belt Blvd)

(804) 231-9173

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(804) 231-9173

500 E Belt Blvd
Richmond, VA 23224
(North of Hull St at Hull St and Belt Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

When reserving online inform customers add one may not be available at the puck up location.

Denise S. 
Rating:
4.0

N/A

Mamie H. 
Rating:
5.0

Customer did not leave a comment.

Stacy L. 
Rating:
5.0

Customer did not leave a comment.

ARETHA C. 
Rating:
4.0

Customer did not leave a comment.

davona H. 
Rating:
5.0

The staff was very helpfou and nice

LEWIS D. 
Rating:
5.0

Staff very personable and friendly

yvonne G. 
Rating:
5.0

It will be nice for the technician to allow the customer to go outside and check the truck before and when it is returned.

LUCRITIA D. 
Rating:
4.0

Good location for drop off. But tough to get in and out of lot.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Shauna B. 
Rating:
5.0

I was extremely comfortable with the clerk in the office. He was very friendly, knowledgeable and easy going. HE NEEDS A RAISE! He is definitely an asset to UHaul.

Mary A B. 
Rating:
3.0

It was fine to drop the trailer but ran into issues when trying to leave due to trucks being in front of entrance. Just very small and the front is very crowded and not a lot of room.

Heather I. 
Rating:
4.0

THE PRICE WAS VERY AFFORDABLE. FRIENDLY STAFF AND WAS HELPFUL/ ANSWERED QUESTIONS. THANK YOU

Emma P. 
Rating:
5.0

Improvements to the app

Dominique S. 
Rating:
3.0

Customer did not leave a comment.

Daniel H. 
Rating:
1.0

Customer did not leave a comment.

Diamond S. 
Rating:
1.0

I brought the truck back today with the correct amount of fuel I have a photo of the gauge hours after I left you men went out there and sent through another transaction on my card I'm coming down to that office tomorrow to get my money

aaron B. 
Rating:
2.0

Customer service representatives can do better

Edwin E. 
Rating:
3.0

Although I ordered and paid for a furniture and utility dolly, both were not included.

Stephanie F. 
Rating:
2.0

Customer did not leave a comment.

Nadya W. 
Rating:
5.0

Customer did not leave a comment.

Melody F. 
Rating:
5.0

The staff was great and the process was quick and easy.

Derek P. 
Rating:
1.0

I was charged an extra $53 for not replacing the gas I used. This is a major fee and should have been communicated by the customer service representative beforehand.

Courtney W. 
Rating:
3.0

Antoine was super friendly and helpful when I arrived for an "option 5" drop-off. They handled a two-part return (AT and truck) very efficiently.

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

LYNIC M. 
Rating:
5.0

Customer did not leave a comment.

Carl H. 
Rating:
4.0

I hope you have plans for recruiting more staff - the staff worker there seemed very overworked. He did a great job though

Zachary M. 
Rating:
1.0

Someone there is scamming they attempted to take thousands of dollars off my card and was able to a few hundred I would NEVER USE UHAUL EVER AGAIN

Daron B. 
Rating:
5.0

Customer did not leave a comment.

Fred W. 
Rating:
3.0

Customer did not leave a comment.

Edward T. 
Rating:
3.0

Was over charged $75, $212, someone at site and truck was dirty and had dried paint all over it with clad n debris.

Teresa W. 
Rating:
3.0

Customer did not leave a comment.

Paula T. 
Rating:
5.0

Issues with the truck couldn't be "disputed" on the app d/t my phone limitations.Teammembers at p/u assured me issues were resolvable at d/o if I had pics.Unfortunately, warning light blocked mileage in picture with fuel gauge.I had no proof of mileage (13 of the contracted 15 estimate) I disputed, and odometer was off >70miles. I was charged for fuel that I'd more than replaced. HOWEVER, Lance was remarkably professional and kind.He de-escalated my angst, and most courteously refunded the appropriate corrections. He was truly a remarkable manager, and I knew he'd worked an extremely long day.Team members were courteous throughout ordeal as well, while working with well-used fleet. THANK YOU!

elle M. 
Rating:
1.0

A GREAT DEAL OF WORK NEEDS TO BE DONE IN CUSTOMER SERVICE

DENARD R. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
5.0

Thank you for your service, customer service wasn't so friendly upon my return, but other than that I was satisfied. People need to be more friendly.

Norma P. 
Rating:
4.0

Everything was really good thanks alot

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

Eddie B. 
Rating:
2.0

I probably wouldn't use this location again. Even though there was staff, I had to wait for the gentleman to get off the phone, which took between 5-10 mins. When unloading the trailer, he said he would email the receipt in just a moment so I left. The following Wednesday, I got a call from UHAUL asking when I would be returning the trailer. She said she would call that location. Within 30 minutes I had a final receipt.

Robert L. 
Rating:
3.0

Have some enthusiasm for the customers. At least pretend you want to help the customer. Customers feel a lot.

Shawn T. 
Rating:
1.0

There was a radical lack of customer service during my experience. The truck, which I reserved a few days prior to pickup, was not ready when I arrived. The front desk team was very occupied with complaining about other staff and placing blame but no one was interested in addressing me as a customer or taking ownership of this breach in service. Finally left for the storage unit and was advised that the truck would be delivered shortly to that location, when it was ready. I was told 40 minutes but the vehicle arrived over 90 after the time originally appointed. The driver went several miles out of the way to the incorrect storage unit despite being given an accurate address. It was dropped off with no fuel - literally on empty - and died once on the way to a gas station. Overall this experience was a study in miserable customer service. The UHaul team lacks leadership and accountability.

Emerson J. 
Rating:
5.0

Customer did not leave a comment.

Nady K. 
Rating:
5.0

New equipment and knowledgeable staff. Easy trailer connection. 30 minute pickup time. Filed my card payment over the phone. Scanned my drivers lic. gone.

Steve G. 
Rating:
2.0

The Belt Boulevard location did NOT open on time! Hours of operation begin at 7am. Customers were waiting until almost 7:10 to be let in with staff inside the building. Never have this issue with the VCU Lombardy location!

Erika W. 
Rating:
2.0

Not leave you on hold for 40 minutes.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Niesha T. 
Rating:
3.0

Service was good, staff was great. Truck ran fine but was quite tired. Squeaks, groans and whines didn't inspire confidence and the AC didn't work.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

brenda M. 
Rating:
3.0

Customer did not leave a comment.

tiffany M. 
Rating:
5.0

It took over an hour to get the Uhaul but not the fault of the location. I did mobile pickup but it lost my rental. I had to go inside to get help. My account didn't want to pull up on their computer. Then when he was able to fix this the credit card part wouldn't go through. He had to call them but no answer but he found a way to get it done. Very nice and patient.

Tabatha Laverne L. 
Rating:
5.0

The new GM here is doing an excellent job. Really takes ownership of the store and does above and beyond to provide great service. Thank you

NATASHA S. 
Rating:
3.0

Customer did not leave a comment.

Donald H. 
Rating:
2.0

Customer did not leave a comment.

Yvonka W. 
Rating:
5.0

I loved the way they kept me in the twine of what was going on before and after purchasing they were professional and direct not to add they had a truck when no one else did im blessed and appreciative Thanks be to GOD in JESUS CHRIST NAME AMEN!!!

Halo R. 
Rating:
2.0

Rude manager. He and his employers extremely rude.

Dannel P. 
Rating:
3.0

U-Haul charged me for gas but should not have charged me anything for gas. Emailed a complaint Friday and haven't received my refund as of today Tuesday. Poor communication skills

Freddie W. 
Rating:
1.0

The sales rep gave me a truck that was never checked in. So I was charged for mileage I didn't use and for gas that they claim I didn't put in. Uhaul is stealing from hard working people.

Shaniqua B. 
Rating:
5.0

Keep good customer service 👍

Shirley T. 
Rating:
3.0

Customer did not leave a comment.

JOYCE C. 
Rating:
5.0

Nothing

Joseph S. 
Rating:
1.0

Customer service was HORRIBLE they all were rude and helpful I had to walk the lot to figure out where the truck was no one made sure that I was comfortable with the rental just handed me the keys and walked away Their tone was rude when I asked questions it was as if I was bothering them I will not choose this location in the future

Donna H. 
Rating:
4.0

Communicate gas allowance and gas gadge return level

Jack M. 
Rating:
5.0

Everyone nice!

Margaret K. 
Rating:
3.0

Check trucks more.

KEIONA A. 
Rating:
2.0

Vehicle was not in good condition. Windshield visor broken. Gas tank not full, left rear tire low, engine light on. No radio. Vehicle reservation switched at last mi minute to this location not convenient for me. Not a good experience.

Troy F. 
Rating:
5.0

Cannot access parking lot from side street. Hard to get into lot when traveling west on Belt Ave especially with trailer.

Peter A. 
Rating:
1.0

I am in a business that requires frequent rental of a covered 5'x8' trailer; several times, even though I have put in a reservation early for this type of trailer, the reservations have been poorly handled, so that no trailer is available at the rental I site I prefer; I have been sent to other locations, where no record of my rental has been forwarded. When I finally got a trailer, just a few days ago, this same scenario occurred again; I was sent to another location, and they had no record of my rental; in addition, although the representative at that site finally obtained a trailer for me, when I returned to our storage location to load up the trailer, the door to the trailer was pad-locked, so we had to purchase bolt cutters to get into the trailer to load up. Frankly, if there was an alternative to UHaul, I would certainly use it.

BENJAMINLEWIS G. 
Rating:
1.0

More employees and trucks that doesn't scare the hell out of you too drive

vanessa D. 
Rating:
3.0

Customer did not leave a comment.

Kishema G. 
Rating:
5.0

It was fast and easy thank you

Melissa M. 
Rating:
5.0

For someone with an established account and all info entered online, check out takes entirely TOO LONG. It always takes me need a half hour to get my equipment despite all the time I spend entering info online.

Alan G. 
Rating:
5.0

Everything was great service from beginning to end, The only thing I can think of is maybe lift a boxes or drive the truck or van only joking. Thanks guys

John W. 
Rating:
4.0

Everything was fibe

Terrence M. 
Rating:
5.0

Personnel was very friendly and helpful.

Tracy F. 
Rating:
5.0

I didn't get the young black man's name but he was very helpful and pleasant.

linda D. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

sasa E. 
Rating:
1.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Tianna W. 
Rating:
1.0

I went there at my pickup time and a sign was on the door stating the employees would be back in 30 mins for lunch. I waited an hour and half with other customers who were angry. I ended up picking my trailer up two hours late. It was the same when I returned it. Sign in the window, I opened the door (manually) and was told by the employee inside that they were on break and couldn't help me. I dropped off the trailer anyways and left.

Luke G. 
Rating:
5.0

Customer did not leave a comment.

Dennis O. 
Rating:
5.0

DeNita and Kira were the best they went over and beyond with happening me get all my needs met

Monica K. 
Rating:
2.0

By U-Haul experience was a pretty big problem. First started when I wasn't able to get the trailer where I had ordered it from. And then once trailer was picked up it was a lock on the trailer that we couldn't get off and then when it was returned I was told it wasn't returned and that there was gonna be a problem. It all worked on the end but it was a nightmare

william F. 
Rating:
5.0

Customer did not leave a comment.

Lakisha F. 
Rating:
5.0

Customer did not leave a comment.

Stephanie B. 
Rating:
5.0

Thank you! To the manager at the Belt Blvd location. She was excellent.

Theresa E. 
Rating:
5.0

Customer did not leave a comment.

Antwyne W. 
Rating:
5.0

Nothing needs to be changed or improve you have a perfect group of staff working for the company

qunicy P. 
Rating:
5.0

Customer did not leave a comment.

Austin P. 
Rating:
1.0

Never even got my van from here. They accidentally gave it to someone with the same last name as me the day before my reservation and then that person drove around with all my information. They sent me to another location and offered me a $3 discount (after an hour of waiting) before that other location gave me a $50 discount.

Robert F. 
Rating:
5.0

Everything was great! I can't think of anything right now that could be improved upon.

Stephen Z. 
Rating:
5.0

Two ladies (one was named Kira P.) helped me return trailer - they were wonderful!

steve V. 
Rating:
1.0

Customer did not leave a comment.

Eduardo R. 
Rating:
5.0

Customer did not leave a comment.

JULIAM K. 
Rating:
5.0

Super nice and helpful folks working there.

William K. 
Rating:
5.0

The lady who checked me when I picked up the truck was very nice. She explained things great. Now the lady who was there when I dropped off the truck, she was a bit interesting. I had to wait cause she was on the phone dealing with a issue but that was not the problem. When she did get off the phone, I dont believe she said hello at all. She was just like dropping off… ok u will be emailed a receipt. Ok thanks bye. I did drop the truck off early, so I thought the total would be a little different. But because it was like ok key get out, I didn't get to ask any questions.

Samantha A. 
Rating:
3.0

To whom it may Conserve,U should have Senoir Discount.

Margret B. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

SIMONEMONIQUE B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top