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EVE NCustomer Reviews for U-Haul of Southside Plaza
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was great
BARRY HAttendant was friendly and had me in and out in short order.
WILLIAM RGreat service, people at the counter were very friendly and helpful, will come back again!!
RACHEL BEveryone was very professional. Transaction was quick and easy.
JOAN WThe cleanliness of the truck requires significant improvement. The interior emanates an odor suggesting recent alcoholic consumption, and the environment is quite dusty. Furthermore, the steering wheel is loose, and the seat is not functioning properly, as it does not move back and forth. The overall condition indicates that the truck has not received adequate maintenance.
Sylvia HThe U haul team was very nice
LEWIS DMechanically, the vehicle was in excellent condition. But they handed it over to me with a piece of furniture and some personal items I found in the cabin. It also had no gas, so I returned it with the quarter-tank required in the contract.
JUAN RService was great.friendly associatesand a clear explanation of what u were paying for.Keep up the good work😀😀
DONNA MBy far the worst customer services ever! The general manager at the location is rude and does not have in customer service skills.had to call corporate on this location hopefully they receive better training or even a better general manager!!!
Jeanne DI was told that I could drop off U-Haul at another location and when I called the representative I spoke with was very rude and nasty
KIERRA OOne of the workers a black male ignored me when I was trying to ask a question he just walked off wasn't friendly I didn't feel welcomed there at all and it seems like everything was rushed the dolly had tape rap around it it came a loose and was sliding around of the back of the truck that team was awful worst experience ever at the location need to work on customer service skills
SHERMAN HKeep up the good work guys and girlz👌🏾👌🏾👌🏾
SHANYA APersonnel were extremely friendly, helpful, and accommodating. Highly recommended.
TERRY JGreat service
Edgar CGreat fast service always
EDGAR AThis is not a good survey. This has nothing to do with the experience which was not good. Equipment was good but other things lacked.
TYLER FNothing the staff is great and service is excellent. The equipment I rent is always clean and ready to go.
DAVID JAlways a good experience at this location. They take care of me and my family all the time when needed. Thank you..
MALACHI PNothing special. Everything was taken care of in Atlanta, GA.
TERRI PJust continue being consistent with professionalism, friendly providing great customer service
YOLANDA KDon't change a thing!!!
KENNETH JGreat customer service and professionalism on every visit
YOLANDA KIt's always excellent when I use U Haul can't think of nothing to improve
RICKY HExcellent Service!!!
MARVIN RI must say that my encounter with the staff there was quite pleasant and efficient. I was very impressed and pleased. Thanks again to the staff great job!
VINCENT TLove, Love, Uhal, always the 1st place to go when I move
YVETTE LGive hands on experience not just tell somebody where the truck is thank you
DERRICK EEverything okay.
ZARIFA HEveryone is so outgoing and friendly. Very nice.
NATALIE AThe young? short white guy with long hair is the most helpful and friendly U-Haul employee I've ever met. This dude goes above and beyond to be helpful and is professional and cordial at all times!
ANDREW TThe truck needs new breaks
TEANDRE Dthey were the bomb excellent.
DOUGLAS EThe truck got stuck in the mud and it costed me $450 to pull it out to the curb about 20 ft. Even though I got the insurance.
LAURALYN CNo the equipment was not up to par
Herbert DThe customer service is excellent. Everyone is helpful and friendly. The equipment is in excellent condition and easy to use. Prices were fair and probably tops in the industry. I would recommend this location to anyone. Thank you for a great experience
JOSE AYou should credit ppl who bring the trucks back with more gas. And possibly give a 5 mile reduction for those who bring it back with the same amount of gas or more.
KAMIAH SStaff was very friendly. The pickup and return was easy.
Rosemary BIt was an easy drop off. the only problem I seen was having to do a u-turn but U-haul has no control over that. The drop off was smooth and fast I just wish I could get a refund on the gas I put in the truck, definitely more than when I received it.
Patricia PThey was warm and welcoming. They both made the whole thing effortless. Enjoyed doing business with them
AUBREY DNothing everything is OK
JOSEPHINE FThe manager is so personable, and friendly. He gets you in and out very quickly.
TRESSES LFrom start to finish they were helpful and friendly and walked me through everything perfectly. The location was close by and easy to access.
MICHELE PThe tires have 2 much air, There was a pice of metal iron missing 4 screws, was just making a lot of noise on the trip
DEVON AThe staff was professional and was willingly to assistant you. No complaints.
BERLINDA CAmazing customer service 🔥🔥
Kesean FNothing - quick and polite service.
JOHN D