Customer Reviews for U-Haul of Southside

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Southside

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Nicole A. on

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Valerie P. on

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Briana G. on

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I am extremely sad with the service that was provided to myself and for the few guest that had questions while I was there. The lady that was there processing my rental was just plain rude!! I did not catch her name but she is rude! I always use UHAUL and after that experience I would rather rent elsewhere. She snapped at the guest with question where they could get the right connection for the truck and she’s responded you can google that I don’t know like no concern nor customer service at all! I have worked customer service for 13yrs now and I would never respond in her tone. I was looking for sofa covers and could find love seat covers until I got to the desk and saw the sofa covers there so I was walking back to put the loveseat cover back where I had gotten them from and she walked over asking me very aggressively did you pay for those? And I said excuse me I’m just putting these back you can relax and she just said oh and walked away. I just was not comfortable at all with my experience this time around. I hope you can share some tips with how she carry’s herself and how aggressive she comes off it’s really unprofessional!

MICHAEL B. on

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Adalberto R. on

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Reps were on the top of their games..

Silvia H. on

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Have enough staff to assist customer this location busy

Deann L. on

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Fast service.. Phone check -in makes it quick..

cameron p. on

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Toni G. on

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MARILYN B. on

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No improvements needed. ..

Tanya A. on

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Steven S. on

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The young men that helped us were amazing-really went out of their way to make sure that everything was safe.

Brian S. on

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Dina L. on

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Sherri L. on

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This location offers mobile check in. If you check in using the Uhaul app, then you don't have to wait in the long line. So that part was good. Since we used mobile check in, we got to pull out our own Uhaul truck from the parking area. Weird thing was, there was literally a pile of crap in front of where our Uhaul was parked. Space was tight, and we ended up driving over it when we were trying to pull out. Yuck!!!!!

mina t. on

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Fidel O. on

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John did a great job----very helpful.

Yolanda R. on

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Anthony C. on

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Richard E. on

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Steven W. on

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Teresa L. on

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Charles M. on

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Was okay.

John R. on

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A+ Service

erin c. on

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Ensure that all locations hours of operations are accurate

Brandon K. on

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The guy that issued out the key was very slow. the guy that was supposed to pull out the truck wasn't there and there was a trailer in the way

Angelina P. on

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Truck leaked oil all over driveway had to spend money on cleaning the oil off

James A. on

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Miguel N. on

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Almost didn’t have what I needed had to wait till the afternoon/evening. But mainly the rudeness of the employee when I returned the van, said if he checked it in was going to be an additional charge don’t know why it’s not like his not getting paid even though they just stand around doing nothing. He also couldn’t instruct me on how to do it on the app he said de didn’t know how to use it.? You would think an U-Haul employee would know their U-Haul app.

Jose A. on

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JAMES C. on

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Best experience with Uhaul to date