Customer Reviews for U-Haul of Southside

5,191 reviews

102 S Union Av   Bakersfield, CA 93307
(& Brundage)

(661) 323-2511

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(661) 323-2511

102 S Union Av
Bakersfield, CA 93307
(& Brundage)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The trailer had a lot of screws, some nails, and drill bits, but otherwise nice and ready. Those ladies work very hard and are very efficient. When the line got long, one lady stepped in and took us “next in line”. No unnecessary questions, just efficiency. All hands on deck.

Esmeralda Z. 
Rating:
2.0

I feel like I was over charged for 2 days when I only used one day.

Vince J. 
Rating:
5.0

Customer did not leave a comment.

marcos G. 
Rating:
5.0

Customer did not leave a comment.

Patricia O. 
Rating:
5.0

ALL GOOD

Bryan M. 
Rating:
5.0

The person that helped me was great…

albert G. 
Rating:
5.0

Customer did not leave a comment.

Norma C. 
Rating:
5.0

Showing you where your van they just called me out to the right 10 minutes later I found it

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Hector Z. 
Rating:
4.0

When I paid for the U-Haul they gave me a price and said that would be the final price but when I came back to drop off the U-Haul before the time frame I was charging additional $30 fee and told that the first payment was just a deposit. That shouldn't be we should be paid the complete price at first and no additional fees or tell us the exact price before and make the sale final those are hidden fees

eric B. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

Gustavo V. 
Rating:
1.0

Union place gave us a truck that stopped working after we drove it home. We called the store to see if they could help us out and they were super rude and said they couldn't do anything and call roadside. Didn't even try to help or anything.

Shesang P. 
Rating:
5.0

Service was very good. Just keep up the good work.

ARTHUR P. 
Rating:
2.0

Cargo van that I rented was great, no complaints whatsoever. But that's why I'm adding an extra star, had it not been for that, it would've just been one star. They take forever to accept returns and even assist in getting propane. I opted to wait to get the van inspected so they can be sure everything is good to go because there was no one else. Well, after 10 minutes of waiting, I just decided to start the process online. Had to create an account just for this, but at least I'll be well prepared for next time. If you're going to rent from this location, reserve and return your equipment through online. Try to avoid talking to a representative if it's not necessary. You'll save a lot of time.

GABRIEL S. 
Rating:
1.0

🐀

JAVIER G. 
Rating:
4.0

Customer did not leave a comment.

Ralph H. 
Rating:
3.0

Customer did not leave a comment.

alex C. 
Rating:
5.0

Service was excellent , store is clean and organized. When I returned the dolly, it was fast and employee was very helpful.

Romina G. 
Rating:
4.0

Normally when I was there is only one associated at the main desk it takes a long waiting to get the rental agreement ( my last time take me around 25 minutes to complete everything).

Gustavo G. 
Rating:
3.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Manuel S. 
Rating:
5.0

Customer did not leave a comment.

Julie C. 
Rating:
4.0

Good service

AMBROSE A. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

miguel G. 
Rating:
5.0

Keep up the good work

manuel G. 
Rating:
5.0

Customer did not leave a comment.

Raymond N. 
Rating:
1.0

Martha was a rude for having a job with customer service !!!! If I didn't need to rent a uhaul so bad I wouldn't of came here in the first place!! Straight up lies there was any vans available and it seemed a bit off, so I left and got in my car and got in the website mind you this is my first time renting at uhaul so I'm not very familiar, any whom. I got in the website and less than 2 minutes outside the parking lot I rented out the van , hmm weird I thought there was none available? Once we got inside and in line and we were next she just kept giving us this hatred look in her eyes. And it's sad but she don't like her job. We'll look For another one !! It's not that hard. Your working in customer service I've don't it for more than 12 years so I know how you need to Treat ppl.

Patricia O. 
Rating:
3.0

When I first booked my location it didn't let me no that they didn't have a one way so I had to call the 844 number to change location other then that service was good

Monica M. 
Rating:
4.0

On my reservation I requested an appliance dolly and when I arrived for pickup there was no appliance dollies as my reservation requested.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Juan T. 
Rating:
5.0

Always friendly and helpful. After hours drop off is fantastic!

bruce T. 
Rating:
4.0

The manager Jose was very helpful and friendly

Stacy M. 
Rating:
5.0

Jose was awsome..very professional

Feliperivera R. 
Rating:
5.0

Customer did not leave a comment.

Christy W. 
Rating:
2.0

Provide a clean truck to customers.

oke I. 
Rating:
5.0

Customer did not leave a comment.

JESUS P. 
Rating:
2.0

Provide a more organized line so that customers can wait their turn. I was in line and then another line formed at a separate spot. The clerk saw this and did not announce that line was at my spot. The clerk helped the other customers before us. We were never acknowledge.

Juanita G. 
Rating:
4.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Isaia R. 
Rating:
4.0

This location has friendly staff and very helpful.

clara G. 
Rating:
5.0

Customer did not leave a comment.

Yvette M. 
Rating:
5.0

Everything was great. No changes at this time.

ANTHONY H. 
Rating:
5.0

Customer did not leave a comment.

larry W. 
Rating:
5.0

Customer did not leave a comment.

CRAIG K. 
Rating:
5.0

Customer did not leave a comment.

Javier L. 
Rating:
2.0

Workers were rude and with Attitude

Samantha H. 
Rating:
5.0

Customer did not leave a comment.

Shavonda J. 
Rating:
4.0

Thank you for all your help

clara G. 
Rating:
5.0

There was a lady that was very rude at this location. They don't have signs where to enter or park the vehicle to turn it into the facility and she looked upset because I did not know the procedures. I don't rent U-Hauls everyday so you shouldn't expect me to know. I do love U-Hauls service and I will continue to rent vehicle there.

noe G. 
Rating:
3.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Stop wiring your towable equipment with 4-wire harnesses. Most modern vehicles capable of towing anything come equipped with the universal 7-pin plug. I realize it's a good business model to be able to sell every person that rents an adapter and greatly increases your profits, also being a few dollars cheaper to manufacture the initial wiring, but it causes resentment and makes people feel cheated.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Crystal A. 
Rating:
5.0

Staff is very knowledgeable and friendly.

Brittney E. 
Rating:
3.0

Customer did not leave a comment.

Brenda F. 
Rating:
4.0

The store has just about anything you will need for your moving adventure. Staff seem to be freundly and helpful and knowledgeable.

Allen R. 
Rating:
5.0

Great service

Carlos C. 
Rating:
5.0

Great service

Carlos C. 
Rating:
3.0

Rented a 20ft truck, drove to my destination and found out they forgot to give me the key to the lock for the truck. Inconvience for my family. I was told i needed to go back. Have someone do a walkaround and make sure customer knows how everything works.

Estaban C. 
Rating:
5.0

Customer did not leave a comment.

Maria D. 
Rating:
4.0

i thought the price was high but the service was great.

RL H. 
Rating:
5.0

When i got the trailer ot did have a crack in the floor casue im guessing someone put to much weight in that area

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

Peter D. 
Rating:
1.0

I ended up buying the hitch and installing it myself, nothing but unknowledgeable people working there except for one really good guy at the counter

BRUCE S. 
Rating:
5.0

Customer did not leave a comment.

Trent H. 
Rating:
5.0

Very professional

Juan T. 
Rating:
4.0

I have used this location several times before. They always have plenty of inventory all the time. I have had no trouble in renting equipment at this location. Great job. One improvement I would suggest is maybe having more cashiers as this store does tend to be a lot busier than other locations. The wait is 15-30 minutes long at times. I would recommend there should be a designated cashier for drop offs and reservations and some customers should not have to wait to be attended too.

Carlos B. 
Rating:
5.0

Customer did not leave a comment.

JAVIER C. 
Rating:
1.0

Fuckin expensive supposed to be 19.95 not $172 you fuckin taxed the fuck out of me.

Ohaji O. 
Rating:
5.0

Very friendly and helpful

Jose M. 
Rating:
3.0

Only issue I had was the vehicle I drove off with was 54 miles to empty, if they top them off ready to go would be more convenient&time saving.

Jacob V. 
Rating:
3.0

Customer did not leave a comment.

Ellis C. 
Rating:
5.0

Customer did not leave a comment.

Chris P. 
Rating:
3.0

At first pickup location I couldn't get a truck because the catalytic converter had been stolen off the truck.Had to go to second location.

William H. 
Rating:
3.0

The tire pressure on the trailer was low on 2 of 4 tires causing a blow out when a bump was hit. The inside staff was ok but not very engaging. I would recommend the location primarily because they have almost everything you need.

Allen P. 
Rating:
3.0

Customer did not leave a comment.

Debbie H. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Gilbert M. 
Rating:
4.0

Customer did not leave a comment.

latesia W. 
Rating:
3.0

Customer Service - not friendly.

Loreto P. 
Rating:
5.0

Great Service

Farod N. 
Rating:
5.0

The only problem is that they took too much time helping out the customers with one only counter help

Frank G. 
Rating:
4.0

The original equipment I was supposed to pick up, per my reservations, had no safety chains on the trailer. The employee made it right, luckily because they had a second trailer identical to the one I had reserved. I would have had issues if there wasn't a second unit unless they somehow got chains from another unit. Employee said they were stolen the night before, so this is not their fault. The employees were helpful.

Justin O. 
Rating:
1.0

You have the wrong customer I did not rent from you. Sending it to the wrong email

carlos R. 
Rating:
5.0

The only thing I would advise is that make sure the tire pressure is check. But overall it was the best service. 👌

emma J. 
Rating:
5.0

Absolutely painless rental experience. Knowledgeable staff, hooked up the trailer for me and checked the lights and connection was secured properly. Would absolutely recommend this location to a friend if one were to need their services.

JUSTIN O. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
1.0

You guys need to reconsider overhauling this whole location. From customer service by Martha Cruz), to product quality (old, dirty, overcharged, unkept truck. etc) I could write so much more about this terrible experience...but don't want to get upset again! People away.... you've been warned!

Sophia B. 
Rating:
5.0

Customer did not leave a comment.

Amparo H. 
Rating:
4.0

Keep up the good job

Juan P. 
Rating:
5.0

One of the tires on the trailer was very worn, likely unsafe and needs replacing

April G. 
Rating:
5.0

Customer did not leave a comment.

Tony W. 
Rating:
2.0

The U-Haul rental I received smelled like it was burning while driving it they said it had more gas then it what it actually had it wasn't even washed from the outside I have rented from other U-Haul locations and this was by far the worst vehicle I have ever rented the light in the trailer didn't work the door key of the passenger side was almost failing off and the vehicle had been in some kind of accident it had small claims stickers all over the front part of the cab this vehicle should have not been placed on the road at all

BRITTNEY G. 
Rating:
5.0

Customer did not leave a comment.

Javier L. 
Rating:
3.0

You all charged me an additional 13 dollars for extra miles on my trip, but you did not reimburse me for the additional 30 dollars of gasoline I left in the tank. We will never use your service again.

Jonathan C. 
Rating:
5.0

Easy in out. Was what I expected

Melanie T. 
Rating:
5.0

I never went to this location because uhaul had to have the trailer towed because it got on fire.

casey S. 
Rating:
5.0

Uhaul need to give the right location that fits the customers drop off needs the first time so they does not put up miles driving around to different recommend location that are closed only to go to another one and accumulate miles.

waqas S. 
Rating:
5.0

Customer did not leave a comment.

Marco A. 
No reviews have been submitted for this location.

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