Customer Reviews for U-Haul of Southside

4301 reviews

102 S Union Av   Bakersfield, CA 93307
(& Brundage)

(661) 323-2511

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(661) 323-2511

102 S Union Av
Bakersfield, CA 93307
(& Brundage)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Lady that checked me in was very nice long wait though this store is understaffed for the volume they have

VINCENT B. 
Rating:
1.0

Always understaffed. IF 2 lines are open it still takes an hour to get out with just a trailer. Then they always call a reference to confirm that im not a thief. Then after finalizing all that nonsense they want me to come back in for something else. Always 100% lame. Dropping off is almost as bad and time consuming as renting. Terrible management.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
2.0

First time I went to that location the internet for uhaul was down so I had to return the next day because I could not reserve or rent a vehicle. When I came the next day they had some lady who you can tell needs more training on renting vehichles to people she was super slow constantly calling someone on the phone for advice constantly. i waited like 45 minutes in line to get my vehicle. Terrible,terrible experience. Smh.

ALLAN A. 
Rating:
1.0

The girl who checked me in was lazy I tried to add my nephew as a driver just put the contract in his name. The guy who check me in was rude. I realized a week later something was left in the truck as I was sick and I've left TWO messages and today is 4-19 and I've been on hold for over 45 minutes for close to an hour first with reservation now customer service to make a complaint as the location I dealt with Still hasn't returned my calls!!! The only person that was sweet was the little girl( young lady who helped me when she gave me a copy of my receipt and helped me get a broken mirror that had broken. A long mirror. She kindly put it in my trunk as I use a walker!!! I was so impressed!!! She was a cashier!!! I didn't get her name and I wish I would have!!! She was AWESOME!!! The guy who checked me in was a total checked me in was a TOTAL A@@HOLE!!!! NOT willing to help at all laughing at me!!! I'm disabled!!! Really??? And now I can't get a response from this location!!! I first rented when moving from Mexico. It was in June it might of been the 4th or the 6th back in 2017. Then at the end of Dec I told my daughter to rent a Uhaul as I was in the hospital and needed to move my things and now on April 3, I just wanted to add my nephew my nephew as a driver but the girl just put the contract under his name. I just spent an hour and a half on the phone and got NOTHING resolved!!! I guess while you're getting the money you guys are semi treating your customers good but other wise treat them like crap and don't get back to them???? Screw their needs right!!! I will NOT deal with such rotten customer service.

MANUEL B. 
Rating:
5.0

Customer did not leave a comment.

Manuel D. 
Rating:
5.0

Customer did not leave a comment.

Saw S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
4.0

Customer did not leave a comment.

RUBEN B. 
Rating:
5.0

Very clean and reliable. I would use this service again

ROSALIA H. 
Rating:
5.0

Great selection of trucks and trailers, don't go to Walmart for your hitches I found a much better selection and better prices here. Also everything else you could want for moving except your mother to do it for you...

Theresa T. 
Rating:
3.0

Customer did not leave a comment.

BRIANNA C. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR C. 
Rating:
5.0

Customer did not leave a comment.

DANELLE T. 
Rating:
5.0

Customer did not leave a comment.

Donald E. 
Rating:
3.0

Customer required to use crll phone to take pic of license & any damage on van. Is this your new DIY way to rent from U Hsll?

Bradley M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
3.0

The service was great but they're equipment looked old and dirty they were trying the best with what they had, management can definitely provide them with some better cleaning supplies.

CARL W. 
Rating:
1.0

You need to train you people to give good customer service.

Emiliano R. 
Rating:
3.0

Kelly did an excellent job given the circumstances. Our One Way reserved trailer was not available as promised by UHaul. Overall we were deeply disappointed and our moving was a disaster. She helped when the first person helping us simply left and took lunch without telling us. Poorly run and managed but Kelly went out of her way to try to salvage this ugly experience. We recommend her but not this dealer.

Randal D. 
Rating:
5.0

Great experience from pick up to drop off!

ARNOLD C. 
Rating:
5.0

I had a wonderful experience and the staff was courteous and very helpful.

Ronnie L. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Very satisfied. Easy pick up and return

Steven L. 
Rating:
4.0

My overall experience was good except for the checking process ,there's was only one clerk working so it took a while. Quick and painless returning the U-Haul thanks Ozzy

JIMMY G. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

Manager John was very professional and well attended us when returning the truck. Recommend this place and if you have any issues this man will be there to assist you.

JAIME N. 
Rating:
3.0

The windshield could've been a little cleaner and the lock supplied for the cargo area would not stay clasped closed. It was easily opened with a slight pull. I notified the checkout personnel of the lock failure.

TERRENCE B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
3.0

Customer did not leave a comment.

JOE B. 
Rating:
3.0

Work on the lady owners attitude

BRADLEY C. 
Rating:
5.0

It would be helpful to have more staff on board first thing in the morning at 7:00 am and then at night at 7;00 pm when dropping off. There were quite a lot of people in line and only 1 customer service agent initially. When being helped though the agents were knowledgeable and friendly and did a good job. Just might be helpful to have more on board during those surge hours.

RONALD N. 
Rating:
3.0

Customer did not leave a comment.

Debora C. 
Rating:
5.0

Customer did not leave a comment.

Vicente G. 
Rating:
5.0

The 5 times that I have been there , it is fully packed with customers and only one person at the register and one lazy "Tech Guy" sweeping the floor knowing the other guy needs help and apparently can not help since he is a "Tech Guy". The only great thing was the self check out through app or website.

EDGAR C. 
Rating:
4.0

Everything went very smoothly. Loved how Kelly hooked everything up for us and ensured it worked properly. The location was convenient for us as well and they had what we needed.

ROSS H. 
Rating:
1.0

The truck was really dirty and nasty It also had cigarette buds in the ashtray

VANESSA G. 
Rating:
4.0

Customer did not leave a comment.

carlos T. 
Rating:
5.0

Nothing.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

MARCOS R. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
5.0

The young lady was very helpful!!!!

Gregory B. 
Rating:
3.0

Thank you

Bridget M. 
Rating:
5.0

Everything was great. Very fast service, good help. Ozzy was incredibly helpful and made drop off suuuper easy.

EMILE A. 
Rating:
3.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

How much was my charges

TERRY Y. 
Rating:
1.0

The staff was slow and no one came out to help, I could of done it faster myself

Anthony P. 
Rating:
1.0

dont stand in line for an hour

Frank H. 
Rating:
5.0

I loved checking in on the mobile app. There were some cigarette ashes in the truck, but overall was quick and easy

Tara P. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD E. 
Rating:
5.0

No complaints. Excellent service. Truck was fine. Keep up what youre doing now. Thank you.

Andres H. 
Rating:
4.0

Not sure if the NEEDED improvements have ANYTHING to do with the staff or the location I rented from. Maybe HIRE MORE

jasia P. 
Rating:
1.0

I am normally not one to complain, but when it takes 1 &1/2 hours to rent a trailer, that it unacceptable, there needs to be some training for your staff. At first I paid for the rental of a hitch and was told to go out back and get the trailer, however there wasn't anyone back where I was told to go, so I went all over looking for someone to help hook up my trailer. Then after more than a half hour I found someone to get my trailer hooked up. Now I was told to go back in to complete the paperwork. The line was now longer than before and I was told to get back in line just to complete the paperwork. REALY that makes no sense. Let me complete my rental and be gone. I finally get the same person who helped me earlier, but she could remember which client I was so she completed someone else paperwork and charged me for a Truck rental. Which I had no Idea until she told me to keep track of my miles. I then said I'm renting a trailer and she had to void all that and start over. Staff seemed to be over worked and not enough to handle the load, plus if she had simply printed a copy the first time, she would be able to look and not need to go off memory. I could go on but I still get angry just thinking about this entire experience. I won't be back to that location EVER! And I think I can go to Penske next time. Not kidding 1&1/2 HOURS TO GET A TRAILER.

randy H. 
Rating:
5.0

No recommendation

Ruth C. 
Rating:
5.0

Customer did not leave a comment.

Austin G. 
Rating:
5.0

Customer did not leave a comment.

ALONDRA L. 
Rating:
3.0

Rented a truck returned it on time. Guy check vehicle says that a kept a dolly that was never in the truck when rented. Waiting for contact from manager Jose. I WILL NOT PAY FOR A DOLLY THAT WASNT THERE! May want to check the person contract that rented it before me. Worst service I've ever had! This location needs training to the CUSTOMER service personnel! The are rude as all get out.

EUGENE S. 
Rating:
5.0

Customer did not leave a comment.

EDNA C. 
Rating:
4.0

Customer did not leave a comment.

Francisco D. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Rickhaja H. 
Rating:
3.0

Very slow , needs more workers

EDGAR Z. 
Rating:
1.0

They need more staff and faster service. I don't know if the employee was new or not but needed more customer service training.

ERIC T. 
Rating:
3.0

I was charged twice, so make you check your statements from your bank.

EARL T. 
Rating:
5.0

Very good service 👍

ROMAN R. 
Rating:
5.0

That chick was hot fosho. Wify material. If she was my women I would ...... lol ;)

JESUS A. 
Rating:
2.0

My 3rd time at this location Check in and out slow. Need at least 3 people working instead of 1 or 2. Internet down all 3 visits prolonging check in.

Rhonda B. 
Rating:
5.0

Everyone at the facility was very nice an friendly.

MARK A. 
Rating:
4.0

Customer did not leave a comment.

Pamela H. 
Rating:
1.0

Customer did not leave a comment.

ARNEITHA M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

RUBEN M. 
Rating:
5.0

Muy buena atencion y revisan que todo este intalado correctamente

VICTOR D. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

It was very easy to reserve the truck I wanted the 26'. When I arrived to pick it up it was very easy the clerk was very helpful and efficient. The truck was clean and ready to go. The truck was easy to drive. The truck had no problems going over the tehachapi mountain pass.

Linda K. 
Rating:
5.0

Excellent job U-Haul

VAUGHN H. 
Rating:
1.0

Customer did not leave a comment.

virgina D. 
Rating:
5.0

Excelente servicio y muy amables

ELOISA Q. 
Rating:
3.0

I was suppose to receive a email receipt and never received it

ROBIN C. 
Rating:
5.0

Drop-off was quick and painless. They did seem super busy with a lot full of returns but my drop-off was incredibly easy! great job U-haul!

STEPHEN F. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
3.0

Customer did not leave a comment.

Cheryl B. 
Rating:
1.0

I paid $156 deposit for a rental truck, was told I had only given $100 for deposit the next day. That cashier who had “owner” written on her name tag basically stole the $56 I had given her. Stop stealing people's money!!! DONT RECOMMEND. Never going there again.

CONSUELO M. 
Rating:
1.0

Customer did not leave a comment.

LAURA R. 
Rating:
1.0

You guys overcharged me I did not drive 100 miles in that vehicle the gas tank was on three force of a tank when we got in it I should've taken a picture of it you guys are cheats and liars and you guys have all license plates for out of state so you don't have to pay tags in California you suck you advertise the new green deal and you use gas OK you guys suck

CONSTANCE M. 
Rating:
3.0

Have more personable attendants , the lady who helped me was very rude

IRENE G. 
Rating:
5.0

Customer did not leave a comment.

jimmy M. 
Rating:
2.0

Need more workers. I was scheduled to pick up a trailer at 10am I was there early but still didn't leave till nearly 11am. I had a lot of standing around and waiting because they were so busy.

Sherry A. 
Rating:
5.0

Customer did not leave a comment.

ANDREW W. 
Rating:
2.0

Customer did not leave a comment.

Ilvan S. 
Rating:
5.0

Customer did not leave a comment.

RUBEN V. 
Rating:
5.0

I would like to compliment this location , very kind and attentive employees . My experience with with u haul customer service , On the phone was excellent very professional customer service , I had to compliment them keep up the outstanding customer service U Haul ...

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

DOMINGO R. 
Rating:
3.0

Billing continued beyond authorized time. Provide a refund and fix your billing.

Maria H. 
Rating:
3.0

Service was slow.

KARL K. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA D. 
Rating:
5.0

Customer did not leave a comment.

TOMAS B. 
Rating:
2.0

Pick up was not an issue it was the drop off I had issues with. All I rented was an appliance dolly and it took me over 45 min to return it there was only 1 girl at the counter and 3 people In front of me. A guy came in and out but would only check out propane customers and not help the rest of us. By the time I got to where there was only 1 person ahead of me she asked if I was returning and she said she would process it. I asked for a receipt and she said one would be emailed to me... fast forward to a week later I get a phone call that I “still had a dolly out” I explained to the lady it was returned and when she said she would take care of it. I finally got my receipt that the dolly has been returned over a week later. I'm still waiting on my refund for my deposit.

AMANDA P. 
No reviews have been submitted for this location.

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