Maybe check the truck for diagnostics codes. The stabilitrack light was on and prevented me from using cruise control. Long drive from California to Texas without cruise control.
Vincent BCustomer Reviews for U-Haul of Southside
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I arrived for self pick up, the keys to the truck were missing. I called customer service and they said somebody forgot to leave the keys and I would have to come back when they opened. When I came back, they still could not locate the keys to my truck. My reservation was then sent to another u-haul where I supposed to get the same 15’ that I needed. When I arrived they did not have a truck available. I had to get 27’ truck and still pay the difference for the bigger truck even though u-haul made the mistake and wasted my time. This was the worst experience I have ever had renting a vehicle and I will never use it recommend u-haul.
Christopher CTo Whom It May Concern, My name is Melika, and I recently rented a truck and trailer from your Oregon location on June 30, 2025, and returned them on July 3, 2025, to your facility at 102 S. Union Ave, Bakersfield, CA 93307. Unfortunately, this experience was highly frustrating and disappointing due to multiple serious issues with both the truck and trailer. 1. Trailer Malfunction and Vehicle Damage: The trailer was not properly inspected and was not functioning correctly. The design of the trailer made it impossible to open my car door, which caused physical damage to my Mercedes. I contacted your team while on the road and was directed to another location, but they were unable to resolve the issue, causing unnecessary stress and a delay of several hours in my travel plans. 2. Truck Condition and Fuel Costs: The truck’s air conditioning was not functioning adequately, forcing us to drive with the windows down in high summer temperatures, which made the trip uncomfortable and exhausting. Additionally, the truck consumed an excessive amount of fuel—I spent over $500 on gas, which is substantially more than I have paid on previous trips using the same type of vehicle. I believe the vehicle may have had mechanical or fuel-efficiency issues. Given the inconvenience, travel delays, vehicle damage, and unexpected expenses, I respectfully request the following: Credit or partial refund for the rental, in light of the trailer’s failure and the truck’s condition Reimbursement for the excessive gas charges incurred Compensation for the damage caused to my Mercedes by the faulty trailer A formal acknowledgment of this complaint and steps being taken to prevent such experiences for other customers I hope your company will take responsibility and provide reasonable accommodation for the issues I experienced. Thank you for your attention to this matter, and I look forward to your prompt response. Sincerely, Melika
MELIKA PThe check-in process is way too tedious taking pictures of everything is a little bit ridiculous with your phone. I think a walk around with a person like it used to be is better. Everything else was good. The truck was clean and when I brought it back, the process was easy.
Annette DYour to expensive when you charge over a dollar a mile. Truck drivers don’t even come close to that. That tells me I would probably just rent elsewhere in the future. Everything was great including customer service. I just think it’s way to expensive!
RUBEN VThanks to all the professional help I appreciate the service.
DANIEL BGreat customer service. Martha and John was so very patient and helpful towards me. I really appreciate it. Thanks
SHLAWN BGood Job
Willie SI have rented here several times and I have to go through the same painful process each time. Taking a picture of my license ( a scary thought with identity theft!!!) A picture of me and them making someone actually their emergency contact person so the staff can talk to them is ridiculous!!!
LARRY HNothing!!
JOHN PI haven't received my deposit for two days. What's going on?
RAFAEL MAll help very helpful
STEVEN WHave more staff available for check in and returns. Not everyone uses the app.
ALEXIA GNice clean,managed personal all staff exelente. 👍
JOSE POvercharging for services I didn’t request. Giving me false information about rates when I contacted via phone which added to my bill. Accused me of being a liar when I asked to speak to a manager even after I gave him the time of call to review the conversation. Jose was the person I spoke with and even after reviewing my rental history ( I’ve rented here 4 times in the last 2 weeks, spoke to me as if he was going to bar me from future rentals when I confronted him about the situation. In the future I will be taking my business to a business that appreciates a loyal customer.
DARRIEL HEasy process getting the trailer, I had and appointment, went in, got the paperwork signed, went out and got the trailer. Your employee hooked it up and off we went. Smooth process.
ROBERT SThe workers were friendly and fast! Keep up the great work!
Talele CInstaller was very knowledgeable and answered all my questions and concerns and the hitch was installed in a very timely manner and at a very fair price hitch looks great people if you need a hitch for your vehicle don’t hesitate this is the place to come Thank you everyone for a hassle free installation.
David Fgreat customer service, knowledgeable and a lot of common cense help... Thank You!
JOSEPH DThe woman who checked me out seemed very suspicious of me and I had to supply her with three phone numbers, which seemed like excessive caution for a 5x8 trailer. I got the distinct impression that it was because I no longer live in Bakersfield. I grew up there and I know when I'm being "home towned".
WENDY CGreat job great service.
ARTHUR VI couldn't find the dropbox for the key.
KIMBERLY Ji have bad customer service they west my time
TEKLESENBET BNo one to help me. Took several minutes before I was helped. Was just returning and took a while to get help.
TIMOTHY MEquipment was ready, help was provided.
DONALD SThis location needs more reception personel, long wait time.
RAUL LThere seem to be a line of customers. So as soon as one customer didn’t have everything squared away, the rest of the customers had to wait. Maybe providing an expediting personnel for the customers. Only when there’s a line, of course.
ALBERT LPromote Jose he’s an excellent employee
GARY CI made a reservation to pick up a truck near my home at 9 am. At 8:55, my reservation was changed to a location that was further from my home and an hour later. I wasn’t happy about the last minute change
WILLIAM FPlease make sure to have a ramp on each truck. Made moving items difficult without ramp.
Marcelino GNothing. The gentleman that helped was very nice and personable. Very good customer service.
SUSAN RFriendly Fast and easy
DEBBIE BGetting my trailer was quick without any issues. Employees were quick and efficient and a great overall experience. Would DEFINITELY rent from this Uhaul facility again!
JEFFREY DThe gas situation I put $125 of gas. It had less than a quarter of a tank of gas and I left it with a little bit more than a quarter of a tank of gas so the next person gets better gas than I did
Lucas ANot given drop.off directions for trailer. Self guided through uhual site which gliched out. Employees and owner were rude. Stood in line for 1.5 hours with a reservation. All on the crime ridden east side of Bakersfield. I will never rent from this location again.
BONNIE JLady that helped me came in to help get the line down and had a little attitude like she didn’t want to be in there. Then when asked for a reference # and started dialing it, didn’t tell me that they would be calling them while my wife was at a dialysis clinic. Then when we walked out to hook up the trailer to my pick up, she kept the attitude going talking to me like I had never hooked up a trailer before. She asked didn’t explained to me that the side step folds down to allow the driver door to open on the car trailer, I only found that out when I dropped it off.
ABRAHAM EThank you
William CGreat and friendly customer service. Would definitely use them again.
ARMANI DExceptionally friendly and knowledgeable agent. I wanted extra air in my rear tires and he helped me get the job done as well .
Gary HHonest and helpful
MICHAEL FMore staff but everything was fast thank you for ur service
STEVE GI went in stressed out thought I was gonna be a Hazel to get n not at all we t in stressed out came out happy n exited it was not even a big fee to rent it I'll recommend to my friends n family for sure
ANITA RThis is the second time i have rented from this location and both times there was baby roaches in it. After talking to employee , they said its only common practice to spray trucks if customers say the have roaches...its should be MANDATORY after every use. Will not be renting from U Haul again sadly.
Eleno G