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JOSE N.Customer Reviews for U-Haul of Southside
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ordered equipment not available. I had to drive the u-haul truck to another location where I got scolded for going to a third party uhaul facility. No my choice uhaual assigned me. All of this especially the later office opening hours caused me to be 2 5 hours late with movers I had to pay for that time. It was a very bad experience.
Byron I.Excellent service
Salvador A.Great service
TIMOTHY T.Make a drop box for keys for those returning after hours
Lamont B.Más personal
JOSE S.Fast , smooth and no hitch, everything worked real well. Thanks!!
STEVEN G.I rented a pickup truck from this location. While the assistant checking in was very efficient, I was surprised to receive a pickup truck that was not as clean as they had promised. Due to covid I asked if they did some sort of sanitizing. The employee said no they just do some sort of cleaning. That had clearly not even been done. You could see the grime on the doors and dash. In these times thats a bit unsettling. Thankfully I had hand sanitizer to clean the interior the best I could. Thank you, Deborah Gibbons
DEBORAH G.Th union location uhaul facility the staff was very vague on the paperwork and did not describe the the credit on the gas because it was given to us on an 1/8th of a tank. I ended up loosing some of my deposit money because of this. Roger of the rogers rentals uhaul and Brandon who is a uhaul representative we're very kind and informative and explained why I was not receiving my full deposit. Very nice people at Roger's rental Uhaul in Wofford Heights. I do not recommend the uhaul place on South union.
SETH S.Trailer was very dirty. Personnel were awesome to work with and very helpful.
Terrence B.Great experience. Good availability inventory. Easy in and out.
KELLY B.Nothing Really...
Keith B.It was just what I needed to get my motorcycle to the shop.
JOHN R.The service was excellent and the young lady who helped with my rental was wonderful!!
JAMIE N.Always good service
JAMES P.The moving van I rented was dirty, with a broken side back-up mirror. It took me 50 minutes to check the vehicle back in, after asking 4 times for someone to help me. It was not a good experience.
SHALLIE W.Big line at opening and only 1 counter person. She did exceptionally well. That store is always crowded and hard to get in/out. Two major streets and a freeway. It was a Sunday morning, glad I got there early. I would look at scheduling
Phillip H.I came in to check in on time. When I was next in line, the customer service representative took the man who was waiting out of line, and want to get his free storage unit. How rude and unprofessional she was, instead of serving me and tell the man to wait until I was served. Which made our wait time more than thirty minutes, like we had all the time in the world.
JIMMY T.Work on your transparency. If a customer reserves a vehicle ahead of time and completes, what U-Haul determines, the necessary paperwork / contracts / etc before arriving then it shouldn't take an additional 45 minutes to pickup a vehicle that was supposed to be ready. Such a disappointing customer experience at this location. They tell you they need one thing and then that turns into two or three different things. I'd avoid U-Haul at all costs based on the experience at this ONE location.
Christopher H.reserved for 10 footer online, not available at the store and they upgrade 10 to 17 footer for same price they said so I was convincingly agreed. no check list to verified gas and mileage. check it your self take picture. they never accompany you to show the right truck. it was parked behind at the very end blocking up with trucks, so redo the transaction. took 40 minutes to have the truck and wasting your time. when I returned they charged me to 17 footers nor 10
Roel E.Always great service on the three times I've picked up and returned moving trucks
Anthony G.Horrible customer service from owner and she treats customers as if we owe her money and tries to make u seem like a liar.
Reymundo O.Absolutely great !!
JOHN P.More sheep is to expensive
ANA F.Get more front desks help
JIMMY S.I regularly rent from here and this time the truck smelled unpleasant like cigarettes.
ANGELIQUE M.If you rent more than twice or three times in a year u-haul could slim down some of the verification time such as photo taking and second phone numbers and or have all that info done during reservation before p-up.
HARRY S.A little faster to check in when returning.
James C.truck was a POS not in good shape need to up date will fine a truck some where else u-haul a no no
Charles L.Agent did not check in trailer at drop off the next day. I received calls and messages for an unreturned trailer. I know everyone is busy and customer care was able to clear the return. Just more of an fyi. Thanks. I'm a repeat customer to that location and everyone is always nice.
ESTEBAN O.Professional fast and easy
Laura L.Nothing! Super easy!
ZACHARY G.Very slow and inefficient. I like Uhaul and the staff here was polite, but it took me almost 45 minutes to pick up my trailer after checking in at the front desk (I already had a reservation). I went outside five times to meet someone who was supposed to hook up the trailer to my truck. After waiting five or so minutes, they weren't there. I go back inside. The Uhaul staff at the desk again direct me outside to wait for the person. This happened five times. I felt like I was living in Groundhog day - same thing over and over. Finally got my trailer, but took a lot longer than expected.
ERIK F.The same thanks
Estelle R.Given a dirty, unsanitized truck, with no gas. Charged for furniture pads that we never recieved. Given keys to a truck that was not the truck on my contract. Charged almost $200 more than my initial transaction! Worst experience ever!
JOSEPH O.Good customer service😊
RAMONA H.All the staff is very supportive and helpful. Manager, Jose is very understanding and makes sure you get what you need. All staff have positive energy. Good environment
CUAUHTEMOC M.Having more personal waited 15 minutes to speak to a personal
MARIO H.The young lady who helped hook up the trailer did a fantastic job! Very impressed!
KENNETH B.Receipt has 2 CDW coverage charges; 2 chargeable periods and 1 added mile. I have picture proof of when I turned it in, which was before 5:30PM and I have a picture of the mileage when turned in. This is not acceptable. The receipt shows I turned it in at 9:00AM the following day.
SHANE C.Nothing to do with this location. I was every disappointed, in the fact that I had made the reservation so far in advance, and the unit wasn't available at the location that I requested. I was told I had to drive to Salt Lake City to pickup the unit. I called as I was about 5 minutes away from the new pickup location. To be told that they didn't have the trailer either!!! I was then told that I would have to drive an additional 30 minutes to pickup the trailer. Over all I had to drive an additional 1.5 hrs to pick the tailer (each way)!!! I was told by the representative from the Salt Lake location that their was going to be a 50 dollar refund for the inconvenience. I have yet to receive any such refund.
Jaren G.