The reps are rude possibly due to being understaffed
Eva F.Customer Reviews for U-Haul of Southside
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Seemed a little short handed. On of the people working the desk was pretty rude. Had a bit of an attitude for a Sunday morning.
Walter W.Got to my appointment on time, but had to wait half an hour before I got the vehicle I had reserved, and I was charged for that time! The van's tire pressure was low when I took the vehicle, so I had to wait for that too. The alignment was off on the van too. Never going back to this location
Rory L.I do not see where any improvements could be made. Staff was friendly, prompt, and professional.
MILTON S.Dropping off equipment can take a long time.
Victor S.Make sure the money that is supposed to be refunded back to your customers card is refunded back. Still waiting to see if I get my deposit back.
Mark V.They have very bad customer service when I went to go drop off the item a guy by the name John and a lady name Norma we're arguing with a customer in front of a lot of people that were waiting in line very bad customer service and the way they were talking to her was very disrespectful I will never rent anything from the store again they have no respect !! The lady Norma didn't even check me out and I got there at 12:25 she just told me to leave it on the corner and she will check it out for me very bad customer service
LETICIA V.Dropped the truck off and was gone in just a few minutes, even though the place was quite busy.
Timothy R.Great customer service. Professional and efficient!
Donna O.Online equipment return was not working for me. I tried several times and it just didn't get past taking picture showing trailer cleanliness.
EDGAR M.Rude.
bruce T.Well I was on the don't rent to list and had to settle that I had tried to rent something at a so called U-Haul location they ended up not having a truck with a catalytic converter and put me on a haven't received vehicle list that I never rented so my experience was a little slow at first then I took care of it then rented a truck brought it back within an hour an half and was charged 69 bucks so all in all I guess it was okay
courtney D.My truck size that reserves had already been rented out. I had to take a different bigger truck. There waa others renters in the store complaining about their truck. It was chaotic and not very professional at all.
Aneva H.Clerk at the counter (Maria) was very negligent despite her batch says she was the owner. I tried to advice her but she didn't care. Shout out to the staff in the parking lot: really nice and hard workers.
Gabriel C.Gas should be reimbursable. I got the truck with 1/4 tank and returned it just under full, losing out on $180. Just doesn't seem very professional or customer friendly. Feels like I was taken advantage of.
Ian L.Jose n the young lady that worked along side with him that day were very friendly, professional n efficient. They are truly big assets to your company. Keep up the great work!
beatriz M.Ozzy was excellent at his job
DANIEL H.More personal in the am shift
David G.Terry at White(?) location was amazing and assisted me with my reservation at Union Avenue. One of the best "service" oriented businesses that I have been to in a long time -- kudos to your team! I did register on-line which was a great way to same time.
Marlene H.This location is top notch when it come to service and having what i need on short notice. I highly recommend Uhaul on Union in Bakersfield
Lupe C.Be more timely. The wait time was long.
Floyd J.Customer service was fantastic that's how all business should be. 5 Stars.
Cornelio V.My first booking sent me to a place that was supposed to have both truck and trailer, this was not the case and they only booked me for a trailer. Then I was sent to another location which did have a truck and trailer. The associate booked my drop off at a location that closed 2 hours prior to my return time. This was not disclosed to me. The location also did not have a night drop set up, also not disclosed to me. I called the Fresno office to get guidance and was told that I would have to drive to another location for drop off and they could extend my mileage by 20 (which I appreciate) but they would not cover any additional fuel I would need to add to get the vehicle back to 1/2 tank. I was passed around a few times on the phone before I could speak to the Sacramento Regional Office who I was told could assist me with reimbursement or credit and that was not the case. I needed to call the 24 hr customer service.
Daniel Z.Outstanding service
Keith D.Got a flat tire. The tire was bald to begin with. Took to long changed it ourselves
shyann R.Truck sounded like it needed oil. Had to put oil in it but fuel take had a hose in it so hard time to fuel truck up.
KEITH S.Clean the vehicle, it was nasty both in and out. The staff were nice and helpful and quick in and out.
Rita M.Im sorry customer service was really poor
Matthew C.Got overcharged this is a ripoff location,drove around 30 total miles got ripoff in my face with 75 miles.
JuanCarlos C.Ozzy was awesome at this location! I found many screws, staples, nails & such in the trailer when I went to load it. I returned the trailer close to closing time, and was denied access to use the toilet, and haven't received my email receipt yet.
Teresa M.Shots staff
DIMAS V.The cargo van I rented was very dirty. The location was understaffed and I was charged for three gallons of fuel for a ten mile, two hour rental after already being charged $0.79 per mile. There was nobody available to go over the vehicle upon departure or return. It was a very poor example of customer service and a bad experience all around.
Timothy E.I did not notice where they had input hoe much gas was left. I had left it over then how I got it.
Enrique R.Front desk service was great but the guy that I returned the truck too was really moody and accused me of breaking the wood inside the truck when I ask him to show me he turned and walked away talking to me as if I was a child, I did not appreciate the attitude from him he needs to learn how to talk to people,even if he's having a bad day
priscilla W.Make the check in picking up the vehicle faster
Karen T.I had a pick up at the Brimhall location, showed up at 6. Couldn't log in to the app, couldn't get help. Once I logged in, it showed my previous reservation at union and Brundage. The rep was able to fix the issue. I pay for the truck get my box number and the code does not work. I call again and they gave me 3 other codes non worked, by this time it's 7:20. 1 hour 20 min later and we are rushing to our original location, union and Brundage. They had to call the 1-800 number to be sure they could rent me a truck since it showed one out already under my name. Finally they give me my truck key, nightmare over right? NO! The truck was not ruining properly! I would press on the gas and it would Rev really loud then finally pop in gear. It was even worse in the freeway!! The deck door would jam about 4 inches before closing so that was fun. I go to turn the truck in and I get charged with a $25 fee for not moping the truck! I swept it like always but this time not every single spot looked perfect. I forgot the furniture pads and asked if I could drop off without being charged and I was told no so I got hit with another fee. I was later notified I was supposed to inspect the truck through the app before driving off but I didn't I was already 2 hours behind schedule! Worst experience ever, if you need a truck to move go Budget or Penski don't waste your time here with their "covenant after hour check out.
Omar D.Just make sure you keep up with your stuff I returned my rental at 10:30am when I was supposed to take it at 1:30pm they call me at 2pm to see when I was taking it back also they where supposed to give $10 back because I didn't use all the mileage and it didn't happened 🙄
Ana M.Awesome service.
Juan S.Be up front with the pricing and not gouge people like over charging on the mileage 🖕🏿
Alexander K.Very pleasant and hard working staff who were knowledgeable. The place seemed possibly understaffed tho.
Daniel B.They guy was kind of rude I would try to make a conversation with him while he was trying to get me the truck & he sound very frustrated like he was tired Also the truck I used had so much dog hair everywhere in truck
Denise D.Kellie was great and helpful for pick up and drop off. I felt comfortable asking even dumb questions and it was a great experience overall. :)
Troy T.Reserving a truck was easy to do online. Service reps were friendly and very helpful. Pick up and returning vehicle was easy a well.
barbara A.Busy parking lot with no clear signage to indicate where to park or return the rental. Had to wait for an employee to notice we were waiting and then direct us with a wave to other side of the lot. Didn't feel like the employees were very welcoming, friendly or personable.
Darin H.Friendly and helpful
Alicia F.Speaking clearly would help, speed up service
wyatt W.Thank you for good customer service!!
Bridget G.Great customer service
adriana G.