Customer Reviews for U-Haul of St Johns

2,490 reviews

6408 N Lombard St   Portland, OR 97203
(Street parking avilable)

(503) 285-0424

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(503) 285-0424

6408 N Lombard St
Portland, OR 97203
(Street parking avilable)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Super easy with great service.

Oscar L. 
Rating:
5.0

Particularly nice and professional assistant

karlyn G. 
Rating:
4.0

Nothing much to improve. Your attendants were incredibly nice and professional.

Manuel C. 
Rating:
3.0

The truck i rented shook and vibrated so m6ch I thought we were going to bounce off the road. 6 miles to the gallon? Super expensive for a simple 300 mile round trip. It took several hours longer than it should have due to the truck being out of alignment and a gas guzzling piece of shit. I will hire movers next time. Worst uhaul experience of my life.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Krista S. 
Rating:
5.0

Customer did not leave a comment.

Ernie B. 
Rating:
5.0

It was great!

Laura W. 
Rating:
5.0

Customer did not leave a comment.

Dulce P. 
Rating:
1.0

Not very good customer service

FELICIA ANNETTE W. 
Rating:
5.0

Customer did not leave a comment.

Brigette L. 
Rating:
3.0

The right speaker was blown and not working

Margaret K. 
Rating:
5.0

Customer did not leave a comment.

Malcolm R. 
Rating:
1.0

I was over charged rented a $19.95 vehicle and notice was charge $89 a day. Not acceptable.

Angela H. 
Rating:
4.0

Customer did not leave a comment.

Nicole W. 
Rating:
5.0

Agent behind the counter was helpful and hilarious. Relatable and patient. He made moving day less stressful

David W. 
Rating:
3.0

Customer did not leave a comment.

Michael Q. 
Rating:
5.0

I want to commend the manager at this location - he was able to change my order to a larger trailer quickly & then when we found out I had no wiring on my vehicle, he was able to install it for us and we were on our way. I really appreciate him (I'm sorry I didn't get his name)

Beth J. 
Rating:
5.0

Customer did not leave a comment.

Evan F. 
Rating:
5.0

The associates there are always accommodating and expedient!!

sonia W. 
Rating:
5.0

Customer did not leave a comment.

farzin T. 
Rating:
3.0

Pay employees well. Employees too stressed out to deal with customers/new hires

Sarah C. 
Rating:
5.0

Nothing. Super service

Jerry Dean A. 
Rating:
5.0

I forgot some important personal items and the staff was kind enough to set it aside and call me to come pick it up. Great honest workers! Will 100% be renting again!

Logan F. 
Rating:
5.0

The employee working did a fantastic job. Give him a bonus!

Sara B. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Bridgid B. 
Rating:
3.0

There's no discount for returning a uhaul. I personally find that jarring and it has deterred me from ever using this service again

Gabrielle C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Great customer service and staff

James M. 
Rating:
5.0

very friendly staff

Liz M. 
Rating:
5.0

I would really like to see the person working on the weekends have some help! I didn't catch his name and he did a wonderful job but the process was extremely slow because he was all alone.

LaSeda T. 
Rating:
5.0

The self rental process is a huge pain in the ass, you should learn some shit from the car share companies. What is the point of doing it myself if I still have to go inside to get the key. You say skip the line but what sort of asshole jumps in front of and old lady that is buying boxes.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Bill R. 
Rating:
1.0

Mirrors were very dirty and hard to see

Laurie K. 
Rating:
5.0

Always a great place to rent

RAY W. 
Rating:
5.0

Cody saved me three times over - thanks to him, my mother doesn't have to sleep on the floor tonight. Get that man a raise and more staff!

ROY W. 
Rating:
1.0

I reserved a truck online. The location was changed by Uhaul. I arrived at the revised location on time. The business was closed. It took at least 20 minutes for UH to find another truck. I drove 1/2 hour to the 3rd location. It took another 1/2 hr to straighten out the cost and other details. The windshield was dirty and no wiper fluid. I cleaned the windshield. I was surprised at the lack of coordination between UH and their dealers. It was not a pleasant experience.

TIMOTHY R. 
Rating:
5.0

Customer did not leave a comment.

Kerry A. 
Rating:
5.0

Great Service from picking up the vehicle to dropping it off.

Craig D. 
Rating:
4.0

Customer did not leave a comment.

Warren C. 
Rating:
5.0

Thanks

Erich R. 
Rating:
5.0

Customer did not leave a comment.

corey I. 
Rating:
5.0

Have more secure spots to park your vehicles

Aradhya C. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Easy and efficient. I rent several times a year there

RAY W. 
Rating:
5.0

Customer did not leave a comment.

Cindy O. 
Rating:
5.0

Customer did not leave a comment.

Ian U. 
Rating:
5.0

They're extremely understaffed at this location, despite offering great service.

evangeline H. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
5.0

Customer did not leave a comment.

Erin M. 
Rating:
5.0

Customer did not leave a comment.

Norman S. 
Rating:
3.0

When I arrived to drop my trailer off, the owner seemed uninterested in helping me. I was the only person there, yet I was waiting to be helped while he worked organized boxes. He had trailers blocking the area for drop-off, so I had to wait for him to organize that area before getting the trailer taken off my car. For something as simple as returning a trailer from a one-way reservation, I was frustrated that it seemed like I was inconveniencing the location.

Claire B. 
Rating:
5.0

Customer did not leave a comment.

Jeanette H. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Equipment was fine, but the customer service was terrible. The man working basically complained about the fact that he had to help me (because I hadn't filled out anything online ahead of time). He swore multiple times and spent our whole interaction complaining.

Camille V. 
Rating:
2.0

I had the hardest time to get my refund. I was told on multiple occasions that I was going to be a satisfied customer from corporate. Each person in corporate transfer me to a new person and at the end I still did not get my money. The staff that worked in the room office tried his best to help me. My rating is to corporate office and not the site.

Karen M. 
Rating:
4.0

My brief interaction with Cody was great especially considering that he seemed to be the only employee at this location at the time and had a growing line of people needing help. Super efficient and friendly the entire time.

Jonathan H. 
Rating:
2.0

The staff was very rude and unprofessional

Alvin M. 
Rating:
5.0

There was one gentleman working and he had a line of 4 people deep, yet he was super friendly, professional and organized. Even with a line I was in and out in no time at all.

jeff P. 
Rating:
3.0

Show all the cost up front, taxes mileage etc. Uhaul is a total bait and switch operation.

peter H. 
Rating:
4.0

Customer did not leave a comment.

Allison S. 
Rating:
2.0

The sales representative was extremely rude and short with me and other customers that happen to call while I was there

Brian T. 
Rating:
5.0

Flawless experience!

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Catherine K. 
Rating:
4.0

Customer did not leave a comment.

Tamara T. 
Rating:
5.0

I have been using this location since 2010. They do a great hometown job. Never any hassles. Always explain everything. Thank you.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Travis C. 
Rating:
5.0

Cody was great love our St John's Uhaul

MARY A. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

nelson H. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey W. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

STEVE J. 
Rating:
5.0

Customer did not leave a comment.

Norman A. 
Rating:
5.0

Robert and Cody provided outstanding customer service.

Andrew H. 
Rating:
1.0

Not sure what was going on yesterday at this location, but the person who gave me the keys was very stressed out, told me he didn't have time for my reservation, and was slamming things down on the desk in front of him upset (my ID, the work phone, the key board). It was aggressive. I told him I hope his day gets better/ I sympathize. When returning the truck 3 hours later that same person was in the room next door working on a car? His car? Or? The line was 5 people deep, took me 25 minutes to simply hand off the keys, the new person that was at the desk was slow and seemed overwhelmed he was clearly doing his bes. But frustratingly the previous attendant who helped me with pick up could see the long stalled line but did not come out to help, stayed in the next room working on a car that did not look like a Uhaul vehicle. The whole situation was frustrating, I just wanted it over with as fast as I could without incident. I will have seconds thoughts about using this service in the future.

Donald D. 
Rating:
5.0

absolutely awesome experience. I was nervous about timing, availability, etc. but the staff calmed me down & provided excellent service and clarity. Great work!

Jon M. 
Rating:
5.0

Nothing! Everything was excellent!

Youbany R. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
4.0

Customer did not leave a comment.

Nikolas W. 
Rating:
3.0

Very slow service.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Olivia R. 
Rating:
5.0

Customer did not leave a comment.

Alex C. 
Rating:
5.0

Cody and his team always do an excellent job

Lori L. 
Rating:
5.0

VERY good

Paul B. 
Rating:
3.0

Customer did not leave a comment.

Quintein V. 
Rating:
5.0

Customer did not leave a comment.

Jean S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Sean W. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Wendy S. 
Rating:
3.0

Have monthly rentals.

CURTIS W. 
Rating:
5.0

Thank you so much for your outstanding customer service!

Melanie K. 
Rating:
5.0

Na

Juliana V. 
No reviews have been submitted for this location.

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