Customer Reviews for U-Haul of St Johns

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of St Johns

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Doniree W. on

Rating:

Very easy process, friendly and helpful staff, the truck was great to drive and was exactly what I needed for the day.

Leandrew D. on

Rating:

Customer did not leave a comment.

victoria W. on

Rating:

Have better storage for some of your boxes, it's just too cluster phobic in there. But your employees customer service goes you've got some great employees.

Nicole W. on

Rating:

Staff was wonderful and polite very accommodating.

Thomas K. on

Rating:

Matthew was very helpful.

lindsay C. on

Rating:

I couldn't be any more satisfied with my experience at Uhaul. Matt, Alicia and Monique were all tip- top professionals. They were polite, respectful, considerate. They made the experience comfortable, worry free, easy. I appreciate and approve this location. They are nearby New Seasons Market which is also convenient.

Damon H. on

Rating:

Express check out takes longer than counter and counter is so so slow

Molly M. on

Rating:

Customer did not leave a comment.

Kirstin S. on

Rating:

Customer did not leave a comment.

Richard L. on

Rating:

booked trailer over the phone 48 hrs in advance and showed up on-time/early for pick up and the nightmare began. It took 2 hours of waiting to get my trailer but the equipment was booked to 4 people at once. When that problem was solved, the POS payment system crashed. There was a line of customers all waiting for hours to get our equipment. The employee was nice and was doing his best but there was zero company support. :/ In a world where I can order anything online easily, I'd give U-Haul an F- grade.

kristine B. on

Rating:

Customer did not leave a comment.

Anna L. on

Rating:

The system was down and delayed moving for 2.5 hours. Though it was west coast wide shut down, it was incredibly inconvenient as moving can already be stressful, especially on a time schedule. Otherwise, great service.

Kevin L. on

Rating:

Customer did not leave a comment.

ernest P. on

Rating:

The gas gauge was on empty with the warning light on. I was told it had 1/8. Also there was rotten food in the cargo area. I have had excellent service in the past.

John K. on

Rating:

Customer did not leave a comment.

Ben D. on

Rating:

Customer did not leave a comment.

Richard S. on

Rating:

Checking in was easy and efficient.

Matt S. on

Rating:

Customer did not leave a comment.

Adrien D. on

Rating:

Customer did not leave a comment.

Lawrence C. on

Rating:

Customer did not leave a comment.

Ellen L. on

Rating:

Best customer service experience, representative was friendly, knowledgeable and efficient! We will return

Daniel C. on

Rating:

Great service and easy to pickup & return!

Briana C. on

Rating:

The staff at St. John’s U-Haul was incredibly kind and helpful.

Carol D. on

Rating:

Customer did not leave a comment.

ROD W. on

Rating:

Customer did not leave a comment.

Lasonja J. on

Rating:

Customer did not leave a comment.

robert L. on

Rating:

Customer did not leave a comment.

Joseph T. on

Rating:

MONINQUE AND ALISHA ARE WONDERFUL CORDIAL AND COURTEOUS. PLEASE KEEP THEM AROUND AND I LOOK FORWARD TO MY NEXT RENTAL BEING FROM THIS LOCATION. XO MR. THOMAS

Roger W. on

Rating:

Monique West assisted us, and she had horrible customer service skills. She was rude and unprofessional, and spent the whole time on her phone. I’m not sure I’ll come back to this location.

Scott H. on

Rating:

Customer did not leave a comment.

stew D. on

Rating:

Customer did not leave a comment.

Stephen N. on

Rating:

Customer did not leave a comment.

Anne W. on

Rating:

See other comments.