Customer Reviews for U-Haul of St Johns

2,407 reviews

6408 N Lombard St   Portland, OR 97203
(Street parking avilable)

(503) 285-0424

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(503) 285-0424

6408 N Lombard St
Portland, OR 97203
(Street parking avilable)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Very slow service.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Olivia R. 
Rating:
5.0

Customer did not leave a comment.

Alex C. 
Rating:
5.0

Cody and his team always do an excellent job

Lori L. 
Rating:
5.0

VERY good

Paul B. 
Rating:
3.0

Customer did not leave a comment.

Quintein V. 
Rating:
5.0

Customer did not leave a comment.

Jean S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Sean W. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Wendy S. 
Rating:
3.0

Have monthly rentals.

CURTIS W. 
Rating:
5.0

Thank you so much for your outstanding customer service!

Melanie K. 
Rating:
5.0

Na

Juliana V. 
Rating:
3.0

Customer did not leave a comment.

Ally B. 
Rating:
5.0

I was less than pleased with the hidden charges not included in my quote. All of the taxes and mileage charges were not quoted. Raised the cost almost $80.

David H. 
Rating:
5.0

Customer did not leave a comment.

Nina V. 
Rating:
5.0

Customer did not leave a comment.

Cristina M. 
Rating:
5.0

Cody was a great help and is a wonderful asset to the company. He was helpful, made sure the furniture pads were loaded up properly, set aside a TV box for me, all while handling a lobby full of customers. He deserves several raises for the work I saw him put in.

JOSHUA D. 
Rating:
3.0

Lack of one-way trucks at this location means it's almost more annoying that it's worth for moving, even to another part of the same city. I would have canceled my reservation and used a different location had I known this before pickup.

William T. 
Rating:
5.0

Just an all around good experience, thanks

COURTNEY C. 
Rating:
5.0

Very easy check in.

Laura L. 
Rating:
5.0

Customer Service was excellent at this location. I went into the store a few times for supplies during my move, and every time I went in, the same person working and he was always helpful and kind.

Maria L. 
Rating:
5.0

be more transparent of hidden fees. i believe the end cost was far too much for the service provided. that aside, employees were incredibly friendly and helpful.

makari A. 
Rating:
5.0

The trucks advertise $19.95, but after Insurance, rental tax, mileage and gas refill; it's more like $75 for a quick move across town. But when you don't have a truck, it's a great smooth efficient option.

Brad C. 
Rating:
5.0

Customer did not leave a comment.

Danilo O. 
Rating:
5.0

Maybe give the guy that was working on 04/02/2022. Around 10:00a.m. A raise he was the only employee working and it was very busy!! I reserved my box truck online, and it was very easy to use the website.I would recommend reservations online it is way better and you practically skip everyone else who walked into the store!

Mark E. 
Rating:
5.0

Customer did not leave a comment.

Rice T. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
2.0

Customer did not leave a comment.

Jenna R. 
Rating:
5.0

Customer did not leave a comment.

RASUL ISHMAEL H. 
Rating:
4.0

Customer did not leave a comment.

Alicia J. 
Rating:
5.0

Really good vibe at this place. It was the fourth U-haul I'd been to this morning. They kept telling me the U-haul I needed was available and another location. But when I got there, it hadn't been reserved for me. I learned to tell them to reserve it under my name. They should have done that for me... Overall, I love U-haul. It's the least thing I have to worry about on moving day. Thank you!

BJORN S. 
Rating:
5.0

Nothing. It was very smooth. Thank you

Colin J. 
Rating:
5.0

Customer did not leave a comment.

Issac S. 
Rating:
5.0

Customer did not leave a comment.

Brandy C. 
Rating:
4.0

Customer did not leave a comment.

Lois D. 
Rating:
5.0

Customer did not leave a comment.

Maya B. 
Rating:
5.0

Everything went smoothly. Only issue is the guy behind the counter was swamped. Would be nice if you could get another person during busy hours. I know it's hard to get anyone these days. But he was doing a great job for running the show.

Matthew T. 
Rating:
5.0

Dude's good.

Thacher D. 
Rating:
1.0

Had to reschedule my 7am hitch install twice due to the part not being delivered. Neither time I received a call to let me know.. After the hitch is finally delivered it dropped my car off just to receive a call that there's no bolt kit with the hitch abd that will take another week to deliver! Tired of having to reschedule I requested a full refund and well buy the hitch elsewhere and install myself. This whole ordeal has cost me time and money that it shouldnt have...

Austin H. 
Rating:
5.0

Very helpful staff. Fast and efficient.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

derek L. 
Rating:
5.0

Extremely helpful, the manager was great.

Andrea P. 
Rating:
5.0

Nothing, crew and equipment was perfect

Allen Y. 
Rating:
5.0

Great as usual.

Donald A. 
Rating:
5.0

Customer did not leave a comment.

Wade D. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
4.0

Customer did not leave a comment.

Karen C. 
Rating:
4.0

The person who checked me out at 8am was very friendly.

TASHA R. 
Rating:
5.0

Customer did not leave a comment.

TERRY LEROY B. 
Rating:
5.0

Customer did not leave a comment.

ERIK H. 
Rating:
3.0

Not have the cab smell like cigarettes

ROBIN S. 
Rating:
5.0

Customer did not leave a comment.

Clark C. 
Rating:
5.0

The man at the desk was really nice

DEIDRE C. 
Rating:
3.0

Good job on customer service to the gentleman that assisted me.

ROBIN S. 
Rating:
5.0

Always helpful staff at this location and super easy pickup with the app to speed the booking/checkout - thanks

Stephen C. 
Rating:
5.0

Give a discount to people 55 and over. 10% off maybe.

ANDREW LEON C. 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

KAREN C. 
Rating:
5.0

Customer did not leave a comment.

PATTY C. 
Rating:
1.0

Cody, whose name tag said owner, was a total jerk. Acted like I was an inconvenience rather than a customer. He charged me to fill the gas over what was in the truck when I got it, which isn't at all fair. Kept sighing anytime I asked anything or needed my info updated. I would have walked out had I not really needed a truck right then. I'll be sure to never come back to this location again if/when needed.

DINA G. 
Rating:
3.0

After we had already gotten about 3/4 loaded, got a call from the Uhaul place saying he'd given us an "in-town" trailer instead of out of state, so could we please unload it and bring it back to swap it out. Are you kidding me? We said no.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Dylan B. 
Rating:
2.0

The checkout process was simple and fairly quick, considering the line of people and only one worker. However, when I tried to return the cargo van, there was a pileup of four other vehicles that had been returned that were blocking the driveway. I called their number six times to ask where I should park, and no one ever answered. After waiting ~fifteen minutes, an employee showed up, and moved a few of the vehicles so that me and another renter that had returned could finally pull into the vehicle return area. Once parked, I stepped out of the vehicle, was asked if I had replaced the gasoline, and the employee got in and started the vehicle to pull off, I stopped him because I needed to retrieve my lock on the back of the truck to which I was told "well hurry up". Having waited quite some time, and gotten no communication, being told to hurry up was both laughable and rude. I don't know the employee's name (Cody checked out the vehicle, and it wasn't him) but this was at 4:00 this afternoon. Likely will not be working through this location again, will opt for the Columbia location as I have previously.

ADAM H. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE CHIH-YU C. 
Rating:
2.0

One of the two front desk guys wasn't wearing a mask. Not a good look.

Martin P. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Service was quick and friendly.

RANDOLPH H. 
Rating:
3.0

The staff, which is usually one person regardless of the time of day or day of the week, is clearly over worked. I would guess that Uhaul is taking advantage of workers. The staff is always pleasant and knowledgeable….. but I feel bad when I go in and there is one person doing propane, handling sales inside the building and dealing with rental equipment. It is clearly too much work for one person. Makes me ponder the values of Uhaul and if I should continue to do business with a company that obviously exploits their employees good will.

CHERYL S. 
Rating:
5.0

Customer did not leave a comment.

CODY F. 
Rating:
5.0

I returned after hours and the guy working security was super helpful. Overall the spot was not very inviting but it was closed. There was not enough room for multiple trucks in the return area and I ended up having to get help to know where to park.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

mike H. 
Rating:
5.0

Everything was great, thank you.

Allisyn G. 
Rating:
4.0

Customer did not leave a comment.

THEODORE K. 
Rating:
4.0

Online scheduling has too many questions for additional stuff

Richard B. 
Rating:
5.0

Great as usual

DONALD EUGENE A. 
Rating:
4.0

Get a bigger places for the drop of location at all.

JOSE C. 
Rating:
4.0

Just that there is a 17% charge when you go in

KERRY C. 
Rating:
2.0

Customer did not leave a comment.

SIMON F. 
Rating:
5.0

Customer did not leave a comment.

christopher A. 
Rating:
5.0

thank you for your service, everyone was very friendly and provided an excellent experience

janet M. 
Rating:
5.0

Employees were excellent. They deserve a massive raise. It was pouring rain, and I imagine that organizing the trucks was just about as enjoyable as moving was for me and my wife. The two employees at the St Johns UHAUL were skilled, quick, and efficient. Please, do whatever you can to increase their wages, as well as the wages of all UHAUL employees, apart from upper management. Stick together, stay safe, an be good to each other:)

Adam B. 
Rating:
5.0

The service was great.

John B. 
Rating:
1.0

Uhaul wasn't clean when I received it and I was charged a $25 cleaning fee upon returning it.

Nathan B. 
Rating:
3.0

Customer service was poor during pick up and return. Blonde woman ignored me when I was trying to purchase goods during pickup while on her phone, directing me to go to her co-worker instead. At drop-off she wouldn't offer any assistance when I was struggling trying to check the van back in online. When I told her that the location feature on the UHaul app wouldn't seem to work (even with location services on), she said I would need to scan the location outside somewhere since they were closing. Yes, I did arrive 5 minutes before closing, but it seemed rude that they would leave me hanging that way. As soon as I walked out they locked the door and left. I called UHaul for assistance and the automated system told me the hold time would be over an hour. My phone was dying and I didn't know what to do. In desperation I changed from using Chrome to Safari and that resolved the issue. It was not a good experience.

Fern T. 
Rating:
5.0

Customer did not leave a comment.

MORGAN B. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER S. 
Rating:
5.0

Best customer service ever. Cody check me in and out in record time

DONALD EUGENE A. 
Rating:
5.0

Great GM, very helpful and warm.

JASON M. 
Rating:
5.0

you cant improve on something thats not broken .,just keep on doing what You do, thank you very much .

DWIGHT LEVON G. 
Rating:
5.0

Customer did not leave a comment.

Ragnar H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN A C. 
Rating:
5.0

Staff were great and professional, highly recommend this location.

Trulena S. 
Rating:
5.0

The two guys working there were great

JOSHUA V. 
Rating:
5.0

They helped me get going with my trailer. I needed extra help because one of the trailer lights was not working. Great help!

Sean J. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
No reviews have been submitted for this location.

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