Customer Reviews for U-Haul of St Paul

10,287 reviews

883 University Ave   Saint Paul, MN 55104
(Located at the corner of University Ave and Victoria St)

(651) 227-9509

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(651) 227-9509

883 University Ave
Saint Paul, MN 55104
(Located at the corner of University Ave and Victoria St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The truck drove like a shot up B-17 that you were trying to bring in for a landing on one engine.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Louis M. 
Rating:
5.0

Hire more staff. The last few times I've been to this location the employees hustle to get the customers going to no fault of their own as they are extremely busy while still providing friendly service.

Tuan P. 
Rating:
5.0

friendly staff

Mark L. 
Rating:
5.0

The customer service that I received at this location was outstanding. They went above and beyond to make sure I was satisfied and I noticed they was treating each customer with the same courtesy

MONICA P. 
Rating:
5.0

None

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Gordon D. 
Rating:
5.0

Customer did not leave a comment.

Don B. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
1.0

The costumer service was really horrible, impatient manager and vaping while talking and getting mad at me and I will never go back to this location again.

Nai C. 
Rating:
3.0

Make sure the vehicle being rented is available and not in a line that has to be moved.

James R. 
Rating:
1.0

I rented a 15' truck to move residences, and I drove a total of 8 miles (not my calculation, it's what's noted on my receipt). I was given the truck at a 1/4 tank of gas and was asked to return it at a 1/4 tank. A 15' truck burns fuel at 10 miles per gallon. I got my receipt the following day and was charged a $30 fuel service fee for not returning it at a 1/4 tank, and charged an additional $18.90 for the 4 gallons of gas which were added to the truck after I returned it. Is it seriously an expectation that I stop at a gas station and add less than a gallon of gas to return it to a quarter tank? And why was I charged for 4 gallons of gas if I burned less than a gallon based on miles driven? That's stealing, there's not really another term for it. When I visited the rental service location to ask about the additional charges, the individual I spoke with was rude and blamed me for not replenishing the gas I used...for 8 miles. Won't use this U-Haul location in the future and strongly recommend against using it to anyone I know.

Brian P. 
Rating:
4.0

The truck was dirty. Make sure that it was clean before giving to somebody.

Gemechu B. 
Rating:
1.0

When I first called the representative said they were booked for the day I needed the u haul so I called the scheduling center and she was able to book me at their location and said they were not full. When we got there the keys were locked in our truck and we had to get a new one. When we finally got our truck there was damage to the door and the front of the truck. The gas level was also not accurate with the level it stated in the agreement which was all figured out fine at the end. When returning the truck I was unable to sign in on my app or utilize the website and had to call customer support and was on hold for close to 40 mins.

Elizabeth S. 
Rating:
4.0

Don't make a 67 yr old disabled woman carry a furniture dolly 200 ft and load into the truck. Up until THAT point the rental experience had been the best one I've had in 10 years. More like the " good old days" of good customer service.

Pamela T. 
Rating:
5.0

Guys at the counter were very fast and helpful. I was on my way in no time despite a bit of a line at the counter. Thank you!

Tanya A. 
Rating:
5.0

Employees were quick, helpful, friendly...couldn't have been better.

Gregory R. 
Rating:
5.0

Just wanted to go out of my way to say that the staff at the university location was absolutely incredible after our reservation was moved here last minute. They were so kind and helpful and went out of their way to accommodate us. Will absolutely be renting through your location again, even though it is farther for us than other locations. The manager working in 5/7/22 (so bummed I cannot remember his name!) was truly amazing!

John A. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

I booked the wrong size trailer and they helped us adjust and made sure we were well taken care of.

Abigail O. 
Rating:
3.0

The site and truck were both good. However, the phone service was extremely poor and they charged me a $400 extra dollar late fine even though I called them and still had the truck rented. Lots of miscommunication and poor customer service.

Hannah D. 
Rating:
5.0

Customer did not leave a comment.

Isaiah R. 
Rating:
5.0

Customer did not leave a comment.

ZEKE H. 
Rating:
4.0

Customer did not leave a comment.

ken B. 
Rating:
1.0

Have a place for parking. There is no parking space for people to park and wait for you. On the rental day, there were only 2 workers and the line was long. I had to wait on line for roughly 20+ mins before it was my turn.

Lue T. 
Rating:
3.0

Customer did not leave a comment.

kiana H. 
Rating:
1.0

My items worth 200,000 WAS STOLED FROM UHAUL WORKERS AT THE UNIVERSITY LOCATION I HAVE RETAINED A LAWYER AND WILL NEVER FORGET UHAUL DID THIS TO ME

camoni M. 
Rating:
3.0

The reason I gave average was, because I was suppose to have furniture pads, and 2 dolly's rented with the truck, put in the truck before I picked it up. I get to my move location and I didn't have a single one.

Allison S. 
Rating:
4.0

They were busy and a little under staffed. Other than that my experience was and explanation of pricing and use of equipment was clear and concise! Well go back to that location again👍🏾

Jameal N. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Excellent customer service from everyone especially Tavion. Thanks

Barbra B. 
Rating:
2.0

See last survey regarding Blaine location. No communication between customer service and other locations

STEVE B. 
Rating:
1.0

They were closed. And my drop off location was in Hopkins.

Joseph E. 
Rating:
5.0

The location is great, the service is very fast, and the staff are friendly and helpful. 10/10 would recommend. Will definitely use again.

John S. 
Rating:
4.0

The head guy working was great. It looked like a busy and tough day, reservations were all over the place but he kept his ish together and did the best he could. Can't remember his name but kudos to him.

SHAUNA V. 
Rating:
4.0

The staff there were great. Knowledgeable, professional and helpful. My only minor issue is the fuel in the truck was a little below half a tank, so when we refueled before returning we had to play a guessing game as to how much we needed to add to get it back to that initial mark. I wouldn't normally split hairs, but with gas prices so high, I didn't want to overshoot too much. It's always easier to start with a full tank so you know you just need to fill it up before returning.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Josh N. 
Rating:
4.0

Customer did not leave a comment.

Aron A. 
Rating:
4.0

Please call me. I didn't get my receipt via email.

Dan K. 
Rating:
5.0

The trailer I rented was full of dirt and gravel.

Mark L. 
Rating:
5.0

This is the best: helpful, thoughtful and corteous.

DANIEL L. 
Rating:
2.0

Customer did not leave a comment.

Gretchen H. 
Rating:
5.0

Customer did not leave a comment.

Cora C. 
Rating:
5.0

Customer did not leave a comment.

Joshuwa G. 
Rating:
5.0

Staff are terrific - helpful, friendly, efficient, professional. Thanks!

Ann E. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

mai Y. 
Rating:
5.0

service was outstanding

john Z. 
Rating:
3.0

Cashiers area smelled strongly like weed. The cab of the truck also smelled like weed. The radio, emergency brake, and cupholders were all broken -- they should all be working for a 1400+ mile drive.

sarah W. 
Rating:
5.0

Great customer service

Mirna D. 
Rating:
5.0

The counter person that checked me in and out was very efficient, friendly, and professional. This was a smooth transaction.

Jeffrey I. 
Rating:
5.0

Very friendly customer service.

VANESSA N. 
Rating:
4.0

Customer did not leave a comment.

Dustin P. 
Rating:
1.0

Customer did not leave a comment.

Brandi W. 
Rating:
5.0

Customer did not leave a comment.

Vincent L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Staff was very helpful and friendly

Brenna P. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

harold L. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
3.0

Problems with online system sometimes so be patience. Staff was helpful

Kyna L. 
Rating:
2.0

Customer did not leave a comment.

Mason F. 
Rating:
3.0

Animal hair on seats, I have allergies to dog/cat hair

sherry J. 
Rating:
5.0

The team here is vey helpful

Duncan M. 
Rating:
5.0

The pick-up and return process was expedient if using the online check-in and staff was very helpful for a first time renter! Customer Service is a high priority for this team and it's evident.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

Doris E. 
Rating:
5.0

Great Service.

Marvin W. 
Rating:
4.0

Customer did not leave a comment.

Timothy G. 
Rating:
3.0

The equipment need to be inspected before they are rented.

Isobe G. 
Rating:
4.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Anthony the General Manager at the St. Paul MN location was nothing but a rock star. He saved the day in so many ways and UHaul should be proud to have such a take-charge leader!!

Paul O. 
Rating:
1.0

Anothony stark was terrible rude and very unprofessional as a a general manager! I would never use this store again.

Danielle S. 
Rating:
5.0

The staff at this location was courteous and professional, making for a quick and easy rental experience. Kudos to management!

Daniel N. 
Rating:
5.0

The employee we worked with was great. Very easy check in and out.

Shawn C. 
Rating:
5.0

I think the next person will be just as satisfied as me

Ezell M. 
Rating:
5.0

Customer did not leave a comment.

terry G. 
Rating:
4.0

Customer did not leave a comment.

Travis G. 
Rating:
5.0

Met expectations

Jeff W. 
Rating:
5.0

Everyone working at both places were very helpful and super nice

james W. 
Rating:
4.0

Customer did not leave a comment.

Leslie J. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

Dana N. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

anita S. 
Rating:
5.0

Customer did not leave a comment.

Sara E. 
Rating:
4.0

The employees at this location were great and super easy to work with. We've used this location several times and we'll be back next time we need a truck.

Diana M. 
Rating:
5.0

Customer did not leave a comment.

logan D. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
4.0

The truck was mud-splattered.

Clark K. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

They were great !!

Carolyn M. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

The person who took the reservation helped me in choosing the right size truck and when I picked it up the staff was very friendly.

Jim A. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

Nothing more to add. Service was great, truck was great

Edward L. 
Rating:
5.0

Customer did not leave a comment.

Caroline D. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
5.0

The staff here was great! Unfortunately the truck we used had major issues. The steering wheel/front end of the truck shook like crazy if you exceeded 40mph. It also shook when you hit the brakes approaching a stoplight. I've driven a number of larger trucks & this one definitely had some noticable issues that need correction. The staff at this particular location were great. Super engaging & they were having fun while working.

MIKE L. 
Rating:
1.0

Worst customer service I have ever seen.

Erica M. 
Rating:
1.0

Our U-Haul U-POD experience was perfect until it arrived at the U-Haul St Paul location. After that it was a disaster. Your 200 character limit makes is impossible to list the screw-ups. NEVER AGAIN!

Gilbert M.  |  Overall Experience 
Rating:
5.0

great staff in a convenient location

Sheila H.  |  Overall Experience 
Rating:
5.0

Great fast experience !

Chelsea G.  |  Overall Experience 
Rating:
5.0

great servce

Diana P.  |  Overall Experience 
Rating:
5.0

Thank you for great service!

JANET N.  |  Overall Experience 
Rating:
5.0

Ricky was a magic worker! We wanted to unload our Ubox during a really busy time for them, which wasn't super convenient because the return lanes got super busy - but Ricky made it happen for us!

ALYSSA M.  |  Overall Experience 
Rating:
2.0

Got double billed, still waiting for a refund

Patrick R.  |  Overall Experience 
No reviews have been submitted for this location.

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