Customer Reviews for U-Haul of St Paul

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of St Paul

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Ronald G. on

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Customer did not leave a comment.

William N. on

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I did not get a bill. I was charged to my credit card. The milage on paperwork and actual mileage on vehicle did not match. One employee smiled and cared.they told me they would adjust bill but nothing was done yet a week later.

Elmer K. on

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O

george L. on

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Customer did not leave a comment.

george L. on

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Good guys..

Timothy Z. on

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QUESCHEN M. on

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Again - Ricky the manager is superb.

Grace M. on

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Jonathan E. on

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Jeffry G. on

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Arwen T. on

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Please contact me about the $290 you owe me for rental agreement 20308649. I was charged extra for an equipment rental and never actually refunded. You issued a “receipt” but I have no actual refund on my credit card. Please contact me about correcting this.

Matthew H. on

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Service was great.

michael B. on

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Keep same staff

Ryan L. on

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There weren’t enough people working. It was impossible to get in to the parking area because people returned trucks to the incorrect place. The woman working at the counter was nice, but complained the entire time about how busy it was. It was annoying and inefficient.

Alayne B. on

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Tarek H. on

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Strongly recommend choosing another location. Extremely poor customer service. I would be generous if I give them 3 out of 10 for the level of service, help, and overall satisfaction. If you don’t care about customer service and don’t mind being valued, then go to this place. I am not sure if they forgot YOU are the customer and YOU are giving them your business. I must admit that Chris, the employee who physically got the truck for us, was berg helpful and I had the opposite experience with him from what I encountered with the receptionist and/or manager.

Thomas S. on

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Thank you.

Peter T. on

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Customer did not leave a comment.

Corissa H. on

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The online rental process let us down twice. First, I reserved my truck a month ago for a specific date and time. Arranged a dozen people to help move and you call me two days before and say the truck is available at a different time. After saying that was not acceptable, I needed to select a smaller truck, further away to rent. I go to pick it up and the online system made me wait an hour until the facility opened to get the truck. Never again! Your company is not reliable! I will take my business elsewhere and warn family and friends

Elizabeth P. on

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Kristi J. on

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Customer service was professional and quick to process, vehicle was ready and waiting. I used this location three times during the past number of of in getting ready for my move and I would totally recommend uhaul on University Ave ??

Daniel S. on

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Nothing. Fast and friendly.

Gerald G. on

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Kim K. on

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The gentleman that was there when I pulled in was so helpful. Be asked me to back the trailer into a spot. I told him I had only backed up a trailer about 5 times. Here was so patient. After the 4th time, he told me he could put it where they needed it.

Elizabeth D. on

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I waited for a while to cheque in. After i chequed in I was just handed the keys. No explanation of anything. The seats are not short people friendly. The truck itself, bad running condition. Should have not been rented out. It stalled out 3 times on me. When you get it up to about 70 it lunges and lurches. And the gas milage was off the chart. A trucker said the fuel injection system was not right. (Speed limits through Wisconsin is 70 on the highway). The windshield had been hit with a rock and had a hole in it. Would not do this company again!

MARCUS J. on

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Louis A. on

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45 minute wait to pickup trailer. only 1 person at counter and 2 others hiding. Customer service is something that this location has no knowledge what it means. When dropping off equipment girl indicated I can't check you in, go find Jeff outside in rain. Jeff couldn't be found and fin ally another lady came out and checked me in so I could leave. This location is understaffed and most employees really don't care to assist you. Send in some secret shoppers and you will see what kind of service you don't want any customer to encounter.

Vickie M. on

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Kenneth P. on

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Eric C. on

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Everything took a long time to be done.

QUESCHEN M. on

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Ricky and his team are the best. He turned this location into the BEST! Awesome service and really great service. Thank you.

Michael K. on

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Justine B. on

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Not applicable. I've never experienced anything besides the best!

Valerie S. on

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VERY long wait to get someone to hook up the trailer - we have our own hitch. First trailer had taillight out. Rep said the taillights on the second one worked - they did not. Was told to drop it anywhere on the lot, not blocking anything, then was told we had to move it.

Scott B. on

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Jarrett W. on

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Gilbert M. on

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Our U-Haul U-POD experience was perfect until it arrived at the U-Haul St Paul location. After that it was a disaster. Your 200 character limit makes is impossible to list the screw-ups. NEVER AGAIN!

Sheila H. on

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great staff in a convenient location

Chelsea G. on

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Great fast experience !

Diana P. on

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great servce

JANET N. on

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Thank you for great service!

ALYSSA M. on

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Ricky was a magic worker! We wanted to unload our Ubox during a really busy time for them, which wasn't super convenient because the return lanes got super busy - but Ricky made it happen for us!

Patrick R. on

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Got double billed, still waiting for a refund