Customer Reviews for U-Haul of Wedgewood

8,495 reviews

1816 8th Ave S   Nashville, TN 37203
(Right off I-65 exit 81on the corner of 8th ave south and Wedgewood blvd)

(615) 383-6455

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(615) 383-6455

1816 8th Ave S
Nashville, TN 37203
(Right off I-65 exit 81on the corner of 8th ave south and Wedgewood blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
1.0

I returned the van a day late. There was about $35 in overages. I offered to pay but the Uhaul employee told me that it would be taken out within 5-7 days. He said if I don't have the funds at that time then I would be charged a late fee. The funds were there but $65 was still taken out of my account. It's borderline scandalous to recoup late fees in this manner. I truly feel like I've been scammed and I'm going to complain to the fullest extent. I will NEVER use Uhaul again…

JAMEL G. 
Rating:
5.0

Awesome Customer Service, this location will be our go to for hauling needs. Thanks

JESSE G. 
Rating:
3.0

My prior experience was great, but I called in advance and asked if the van I reserved would be ready for me to pickup. I was told yes, I'm good to go. I got there at 6am to pick it up and there was no van available. Luckily customer support was able to find me a truck, but it was frustrating to have called to verify and still nearly miss my reservation.

Phillip M. 
Rating:
5.0

Hire pretty gals…LOL

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Chae O. 
Rating:
5.0

Check in guy did a great only took 3'mins I was very pleased.

LEON B. 
Rating:
5.0

Give all the boys at UHaul Wedgewood Nashville a raise immediately. Do not hesitate. They work hard and are efficient, helpful and courteous. Rand has got a great team. My entire experience with the check out and truck itself were superb. They are the Milwaukee Bucks of Uhaul locations! Ward D

WARD D. 
Rating:
5.0

I rented a cargo van and the way it was parked at pick up made it difficult to pull out of the parking space. This location is on a busy street and I had to back out into traffic. Being to drive out of the space forward would have been much better.

DAVID B. 
Rating:
3.0

The one person working was very nice and helpful. Due to there only being one though there was a line he was clearly working through as quickly as possible. One of the packets of blankets we rented was wet so we couldn't use it. Also the “equipment dolly” is not the same as in the image. The one we received had a crank that kept getting caught on stairs when we moved furniture. That said the truck was great, the person to person service was great, and overall was a positive.

BJORN K. 
Rating:
5.0

I'm at a disadvantage because I cannot remember the name of the gentleman that worked with us he was amazing if you would please check into my transactions so that I want him to get credit for how awesome he was thank you again for easy and smooth transition

MICHAEL C. 
Rating:
4.0

truck was old.. 100k miles suspension and brakes need work

HUGH B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
3.0

I get when things are busy, but the service from one lady was short and rude. I didn't like being ushered out and being told repeatedly that my receipt would be emailed in minutes. I wanted the vehicle to be checked in and inspected in case any 'issues/damages' were going to be charged. I wanted to be onsite to address them, if necessary. I do not like leaving things unfinished - just my personality. I don't think that is unreasonable. The bright spot was Jordan. He was extremely helpful, polite, and understanding throughout the check out and check in process. I'd rent from this location again solely because of how good he was to work with.

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

I had reserved a handtruck dolly and they had none. Also, the agent who helped me was very nice, but I found the wad of tobacco he had in his mouth during our entire conversation disgusting.

WILLIAM W. 
Rating:
4.0

Truck absolutely reeked of smoke

DAMIEN A. 
Rating:
5.0

You should notify customers of the requirements for mobile pickup. Those were not disclosed to me. My friends and family were in church and not available to call for verification. And who takes a copy of their lease to pick up a uhaul???

MATHEU L. 
Rating:
5.0

employees did very well , there was like five pick ups and they got us out quickly and on the road, check in went just as well

RONALD M. 
Rating:
4.0

Customer did not leave a comment.

KENT F. 
Rating:
5.0

Customer did not leave a comment.

Philip K. 
Rating:
4.0

There is no parking for the customers. We had no idea where to park until we went into the store and found out what to do, that is, park in the cul-de-sac behind the store and accessible on another street. Also, we tried to pick up the truck online but the system did not seem to be working well today.

ELIZABETH O. 
Rating:
5.0

Fix the online process wasted 45 minutes of my time and was promoted as a way to do things quickly

Bonnie S. 
Rating:
3.0

i rented the truck and they handed the key to a non licensed driver. It took almost 24 hrs for me to recover the vehicle.

LAURA B. 
Rating:
4.0

Customer did not leave a comment.

LORI D. 
Rating:
5.0

Customer did not leave a comment.

TODD A. 
Rating:
1.0

Very under staffed, manager/guy running front had a shitty attitude. Took for ever to check in. ON top of that at least 10 to 15 homeless people were getting high just hanging out by and on the trucks on the Wedgwood side of the building and some of the uhaul staff were seen over there with them smoking and hanging out.

Ashley C. 
Rating:
4.0

Customer did not leave a comment.

Jordan D. 
Rating:
5.0

Customer did not leave a comment.

ARNOLD H. 
Rating:
2.0

The lady at checkin literally ignored my questions because she was texting someone. The truck was dirty and filled with chewing tobacco spit.

Aaron H. 
Rating:
5.0

Customer did not leave a comment.

Getfone V. 
Rating:
5.0

Customer did not leave a comment.

RONZELLE A. 
Rating:
1.0

Pickup was booked at Cool Springs, lost 1/2 day because the truck was not ready and I had to go into Nashville to pick it up at 8th & Wedgewood.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

Britt Q. 
Rating:
5.0

everyone that waited on us was professional, courteous and timely!

JANE M. 
Rating:
5.0

Customer did not leave a comment.

NICHOLASVIRGILIO F. 
Rating:
3.0

I never got an email receipt like I was told. I logged into the app, but the receipt wouldn't load.

CANDACE T. 
Rating:
4.0

Customer did not leave a comment.

ANAT S. 
Rating:
5.0

Customer did not leave a comment.

LISA E. 
Rating:
1.0

NO FURNITURE PADS CAME IN THE BOX! so all of my stuff is taking a huge risk being shipped from nashville to denver without them. probably will never use ubox again. the first movers they assigned me to quit their business. luckily I called 1 week before my move date or I would have had zero movers.

Canaan S. 
Rating:
3.0

Did not let me know in advance that they did not have the equipment I requested. I requested an appliance Dolly, and was not given advanced warning they had none in stock, which really messed up my moving. I would not recommend this location if you need to rely on having everything you requested. The people were friendly and helpful though.

LUCAS M. 
Rating:
3.0

Arrived at 9 to pick up the truck I reserved for 9. Did not leave until 9:45 and was still expected to bring the truck back at 3. I booked it for 6 hours, it's not my fault the employees took so long to get me the truck. Was then told to go to Home Depot to rent a dolly since they didn't have any when I had booked a truck and requested a dolly a week ago. Had to pay $25 at Home Depot instead of $10 with uhaul.

MELISSA R. 
Rating:
4.0

The furniture blankets provided were soaking wet :( It would've been nice if there were utility dolly's available as well.

CATHERINE L. 
Rating:
5.0

Great people! Thanks

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

Cheryl S. 
Rating:
3.0

Money take to long to go back to your carf

SHAUNDA W. 
Rating:
2.0

They did not attach the light cable to the tow dolly when the hooked to truck. It was 6pm Saturday when i started to load my car and discovered it. I called location and it rolled to customer service. I drove there and at 6:25 pm no one was there. The door was locked. The times on the door and phone recording for this location said they were open until 7pm Saturday.

Billy S. 
Rating:
4.0

Everything went smooth except the Returning the Truck. I arrived 30 minutes before closing at 6:30PM. The sign outside I pulled up to said wait in your vehicle, and someone would come out. No one did. I tried using my mobile phone to complete the return. It never would recognize my location, though I followed all instructions. I called for support twice, and was on hold about 20 minutes total. No one picked up. I put the keys in the drop off slot. At 6:52pm I walked around to front to check in the truck before the office closed at 7pm. It was already closed. Doors were locked, so I left and the next morning was able to complete return using my home computer about 5 miles from location. Again, I was impressed with the automation and ease of service, until the completion process. I hope I'm not charged the $20 completion fee, because I tried my best to complete myself.

MICHAEL Y. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

N/A

DAVID S. 
Rating:
5.0

Very professionals

ERIN P. 
Rating:
2.0

I would recommend the place out of convenience, not service or quality. The van was dirty. There were razor blades in the door compartments. The cover for one of the vents just fell off. The door to the bind inbetween the two seats was broken and would fall off if opened. There was garbage in the van. The employees aren't the friendliest or most polite group

ANGELO C. 
Rating:
4.0

Have the equipment that was requested in the van, especially when contactless pick up is requested.

Alyssa S. 
Rating:
1.0

Initial greeter was not friendly, truck was not clean in the back. Blankets and debris from prior user. Blanket pack and dolly were open and not secure.

GREGORY B. 
Rating:
1.0

Read

Christopher F. 
Rating:
3.0

Customer did not leave a comment.

Dewit C. 
Rating:
5.0

I was renting from this location many times , service was always outstanding.

MIROSLAW M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Great customer service upon arrival

Brendon L. 
Rating:
5.0

Make sure you pay the guy who hooked me up and did my paperwork! He's great. Courteous and efficient. No wasted motion - all business to get you on the road. Give him a raise. He is what customer service should be about. Good man. Thanks.

Charles H. 
Rating:
4.0

The gentleman who helped us was very good and worked hard but he had no help and there were multiple people waiting. The other gentleman working was just slowly working and would disappear and the store was left without anybody in it for significant ants of time.

CAROLINE W. 
Rating:
5.0

Customer did not leave a comment.

SAUL T. 
Rating:
5.0

Customer did not leave a comment.

ROBIN Z. 
Rating:
5.0

Person behind the desk was extremely nice and helpful!!!!

TRINITY G. 
Rating:
3.0

too busy and congested

JOHN C. 
Rating:
4.0

Customer did not leave a comment.

CHARLES D. 
Rating:
4.0

Customer did not leave a comment.

Jared H. 
Rating:
3.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE L. 
Rating:
3.0

Too much inventory of vehicles. Not enough space

RUSSELL M. 
Rating:
4.0

The check engine light came on while traveling. The truck also had a slight hesitation when the light was on. The check engine light was not on the duration of my travels. Great customer service, I was acknowledged soon as I walked through the door. Fast and easy!!!!

ANISHIA T. 
Rating:
5.0

Good experience with the staff

michael S. 
Rating:
5.0

I have used this location several times and they are awesome. Best Uhaul I have ever been to and I have moved 9 times over the last 6 years (including office moves). Well stocked and always quick service. Thanks again guys!

Holly W. 
Rating:
4.0

This location is fully stocked with vehicles and is a much better representation of Uhaul brand. Staff was helpful.

Joseph W. 
Rating:
5.0

Best UHaul outfit in the land! Ward D.

Ward D. 
Rating:
3.0

SUPER LONG lines and not very helpful on what to do.

CHAD FORREST G. 
Rating:
2.0

Too crowded with vehicles. Mobile app is difficult to use. Staff was very helpful but overwhelmed with customers.

Lonnie Y. 
Rating:
5.0

Convenient location with all available moving supplies; professional and courteous staff; reasonable rates.

GREGORY S. 
Rating:
1.0

This location seemed to be understaffed or otherwise struggling with efficiently serving customers. We lost at least 30 minutes to our reservation because of there being no employees manning the front shop for a while and then a lack of guidance to the correct vehicle. We then were pressed for time in returning our vehicle and called the customer service line to see if we could possibly extend our reservation. While we didn't expect this to necessarily be an option because of other customers' reservations, the tone we were met with on the phone was not very welcoming or kind. I've loved working with U-Haul in the past but was greatly deterred from this experience and do not know if I will be returning for my future moving needs.

Kaylee T. 
Rating:
1.0

Your corporate scheduling and coordination is awful and your executive leadership team should be fired. You know this is a problem and ignore it.

Adam L. 
Rating:
1.0

Better vehicle inspection, truck was filthy, broke down, and the people at this location were very wrong about the roadside assistance protocol and I lost half a day, won't be using uhaul again

RYAN O. 
Rating:
5.0

Great worker as busy as it was he got me in an out on return

VANESSA C. 
Rating:
1.0

Customer did not leave a comment.

Carlos T. 
Rating:
4.0

Truck tire had low tire pressure and less than 1/3 tank of gas. the store was not properly staffed first thing in the a.m. The young lady working by herself made inappropriate remarks about the GM to customers as we were standing in the store waiting for service. Her tone was harsh and not what you would expect for someone working with the public. She just needs better training.

STANLEY S. 
Rating:
3.0

Location has lots of equipment in inventory. The truck I rented was fine- clean, did the job. The staff at the location could have better customer skills. When I returned the truck, there was no one in the shop, but I was told just leave the keys and Uhaul will check the returned truck and send you the final receipt ( after you leave) and to expect an emailed receipt in an hour or two. It is now 8 hrs later and I have no email. I had to search through the website to find my encounter to get what I should have gotten at the time of rental return. I am really steamed that the clerk, not involved with any other activities could not get off her duff to offer me a completion to my rental.

JOHN W. 
Rating:
3.0

They did not have the appliance dolly that we had reserved, so they gave us a flat dolly free of charge which was very nice. However, it would have been nice to know that there were no appliance dollies available when we booked.

Geoffrey P. 
Rating:
1.0

The representatives at this location were not very helpful, granted they were extremely busy. I would not have minded that I was just told to hand over my keys and could go, when someone finally acknowledged me. However, after the fact I was erroneously charged an additional $120. I was not able to get in contact with the store to figure out why this was and there was no receipt given to me for this extra charge. I had to wait on hold for 25 min to get in contact with someone on the customer service line. I will say, the representative I finally spoke with was extremely friendly, helpful, and efficient. I felt a lot better after speaking with her and she was able to clarify and remedy the discrepancies in my charges.

ANASTASIA S. 
Rating:
5.0

Customer did not leave a comment.

Mohamed S. 
Rating:
5.0

Terrific staff

JOHN B. 
Rating:
4.0

Your after hours return link doesn't work, otherwise it was great

CAROLINA H. 
Rating:
4.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH T. 
Rating:
5.0

Customer did not leave a comment.

Mary Q. 
Rating:
2.0

Location was chaotic, crowded and confusing. Personnel came through though.

DAVID R. 
Rating:
1.0

They are very disorganized and continue to charge your card even after you've return the vehicle and told a worker

ADRIANNA H. 
Rating:
5.0

None!

BRITTANY H. 
Rating:
5.0

I haven't received a transaction receipt for this contract. Please send. Thank you.

GAYLYNN R. 
Rating:
3.0

It would have been nice had I only been charged for the hours I used the truck since I returned it several hours early. The truck smelled horribly of cigarette smoke and had low tire pressure in one tire. I tried to do the easy pick up on my phone but it took just as long as doing a regular pick up.

Meagan K. 
No reviews have been submitted for this location.

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