Hoy no fue agradable
YUDY MCustomer Reviews for U-Haul of West Palm Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rion was vey helpful, made every very easy and convenient
Roger fNo AC
JEROME DIf you're not going to wash or clean the entire van at least clean the windshield windows and mirrors so one can have a clearer view Your counter customer agents also needs to explain to customers in a better detailing manner than just check my phone for all concerns and questions Upon returning the rental I explained to the customer service check in guy outside that I needed a hard invoice copy to take along with me so send all info to the inside customer service desk He said fine he will do it yet still I waited for 15 minutes to get a hard paper copy of my rental invoice
MAYNARD RAlways satisfied with the service
WILSON CGot charged for gas even though I brought it back with more than I got it with.
MICHAEL FThe Staff for pick-up at the desk was very helpful. The check-out process through the app takes a long time and makes you download when you may not ever use the app again.
ALVIN MKeep up the good work. All team Members were great and friendly and engaging Especially the young Lady who completed my transaction very sweet personality!!!! It was a pleasure from I walked in to leaving facility.
PORTIA CVery good
KETSIA MI have used this Location for years, The counter staff was professional and very knowledgble. The Person (Very Nice Lady) is always polite and professional, The staff outside hooked up the trailer and double checked the trailer and the connections. The same help when I returned the trailer.
PETER LN/A
Gabriel SThe place is too crowded, with no parking, the trucks where full of garbage and dirty and the service super slow!!
aramys rIt was as expected
HERBERT KTruck ran very poorly I have recently had procedure on my back and the truck really agitated it from the motor and transmission jerking and throwing me around in my sit but it got the job done
MICHAEL OThe lady was nice undid everything
Kristal SGreat customer service at this location.
JASON HGreat service
SHERMAN EGreat people to work with. Very smooth hand off. Impressive!
KEVIN CAwesome
EDGAR DEverything fine drivers side brake light out
edward mEverything was excellent and professionally handled. Thanks
JESSE MVery bad in customer service!!!, very very bad, i cant believe one person told me to park over there. I park and trust them as part of taking care of customer, but guess what NOPE. Instead of helping me the safety of my Car BUT they put me and my car in RISK. I NEED MY MONEY BACK. I GOT MORETHAN THAT I PAID MY CAR TO GET BACK IS NOT enough, GIVING me billions Hassle today! I am so upset of the way they handle me. ONE OF THE PERSON THERE KNOW TOLD ME WHERE TO PARK!
VANESSA WVery good service.
John WI was charged for equipment ie; pads and a dolly. I was charged for gas that was accurate on return and charged for optional insurance which was declined on original contract. A 56.00 dollar rental turned into 240.00 dollars and it took over a week to get half refunded. I will not use uhaul again.
JASON ONo comment
LINDA PService sucks
Derwesha YExcellent customer service and very well equipped and trained and pleasant to deal with.
MANUEL PThey was fast and very professional
ARISSA HPlace was packed, I used the App to self checkout and had a difficult time locating a spot to park the trailer.
BRYAN CWhen trailer was picked upon Friday 11:15am. the lady that did my paperwork told me when I asked her if I would be charged for 2 days, if I brought it back by Closing time of 7:00pm on Saturday. She said that as long as I had it back before closing I would only be charged for one day…… Had the trailer in U haul yard at 5:47pm on Saturday and got charged for another day. Someone is not giving me the correct info. So now I’m paying for another day….. B.S. PROBABLY THE LAST TIME I USE THEM…. NOT A HAPPY CUSTOMER.
WILLIAM HGood experience with drop off!
ERIC SAwesome EVERYTHING! Miss Lisa is the BEST! 🙌🏽💖
GLADYS CI had to return my truck the check engine light came on.
BETTY MMissing bolt on tie down bracket not safe to use which I didn’t tail light not working not happy at sll
THOMAS RIt is the third time I get a truck that it is dirty.
Yanil EHave employees help disconnect trailer instead of the customer disconnecting employee just pointed to where the trailer needed to go
TODD TThe bed of the truck where the furniture goes wasn’t clean. I didn’t complain because I was just putting in furniture that I was getting rid of for new furniture. Overall I was satisfied with the service. My 1st time driving a truck like 🤣🤣that but I handled it safely and carefully ‼️
SHEILA EThank you! You helped get a Christmas Gift delivered on time!
James GCompletely not helpful. Plus tried to say I returned the vehicle in a worse condition than when I picked it up.
JORDAN BThe customer service needs a little faster move
WALSON STHANK YOU
GLORIA RHorrible trato al cliente, los agentes de servicio muy rudos con los clientes, con una actitud hostil. Regañar y gritar a clientes por cosas desconocidas. Muy desagradable, no lo recomendaria.
MARIA GKeep everything 💯 in order.
OVETTE AThe staff in this U-haul location are very helpful, regardless of how busy it is (they were non-stop)! I want to say Greg and Lisa were amazing! They maintained such a positive attitude regardless of how chaotic the computers / customers were. Sheena also helped me when I had further questions. Greg, Lisa, and Sheena addressed all of my concerns, and that is why I would go back to this location. Thank you again!!
RUSLAN JThe entire experience needs help and the location needs help.
VALERIE SExcellent service
MARY CThere's always room for improvement, these guys left little or no room. 99.9 percent flawless.
REUBEN SDon’t give customers a filthy truck with glass and trash in the back. It looked like someone was living in it
Kaleah SEverything went very smoothly. Thank you so much.
Luz MN/A
Isaiah WStaff was very nice. Disappointed i was back in town on time but had a flat tire and uhauls roadside service took 3 hours to fix a flat tire . Was charged an extra day waiting on roadside. Next time I'll just drive back on bare rims I guess.
RICHARD SI made reservation for a van way in advance and when I got to location - they did not have it. I had to take box truck, one I am not comfortable driving, and it does not fit into parking space I was going to, but there was no time for search. It definitely was inconvenience, and it is not first time that happened to me with a U-Haul. Girls in the office apologized and give us dolly and blankets, to put us in ease, but I drove away with a vehicle I did not want or needed. I don't know if I will use this location again.
BORJANA PNo customer on the phone when I reached out I was placed on hold and no one ever came to the phone.
JONATHAN SGood job 👏
FABIOLA CLet customer know they get charged for after hour key drop.
MILHER EOwner, name starts with “E”, is not friendly
ALEXANDER DAllowing customers to have same day U-Haul without a return time and then charging 24 even if U-Haul is returned same day at later time before closing basically allowing customer to return rental before closing with no fee only charge if U-Haul is not returned during business hours same day
Cristhian RTruck inside is very dirty and shaking very bad when driving
NOMAN UThere's no such thing this days as customer care when a customer has to ask a representative more questions than the rep.is willing to answer There's no such customer care when you get a dirty van with it's windshield, windows and mirrors are dirty and the rep.looks at you to deal with it
Maynard RNo extra charge for drop off at different locations especially if out of the city
Midly UI did not use all the mileage.They charged me for
SWAIN EQuick drop off procedure.
VALERIA TGood service and trucks
KEVIN C