Customer Reviews for U-Haul of West Palm Beach

Rating:

3.0

update returns in a reasonable time frame

Rating:

4.0

I reserved a 15’ Truck and a toy Hauler Trailer to get my F-150 pick up truck from Delray Beach to Tennessee and the trailer wasn’t there for me for about two hours wait time until the customer brought it back but I was compensated for it so overall I was very pleased

Rating:

5.0

From start to finish and through some changes, our experience at U-Haul of West Palm Beach was excellent. The people at the location were professional, friendly and most helpful all the way through.

Rating:

5.0

The kid running the trucks and trailers back was working hard!

Rating:

5.0

Excellent customer service

Rating:

3.0

The lady who helped me get my van in the morning was extremely pleasant to work with. She was also a powerhouse. Nearly holding down that entire lot on her own. Working both sides of the counter. She deserves a raise, promotion, or both. The first van was not cranking on, but the second worked just fine.

Rating:

5.0

Friendly polite staff. Knowledgeable and they made the process easy and hassle free.

Rating:

5.0

This location has stepped up it’s customer service in the pass month, we rent trailer weekly for the pass year and they are doing so much better. However we think you should consider having a separate line for reservation customers. Reservation customers should not have to wait in line with walk ins.?

Rating:

5.0

The person that was in charge of giving us the trailer was very rude, vulgar, and his language could’ve been better used with his mother, not the U-Haul customers. Totally disrespectful and very little to no sign of helping the customers out.

Rating:

4.0

Great service reps at the front. Very nice people and helped me get setup.

Rating:

4.0

Good location, big lot that wraps around so that made it easy

Rating:

3.0

It was already damaged when I got it and I really did not appreciate paying extra to have them show me how to hook up the dolly and unhook it but then they didn't even know how to do it themselves the guy was showing the other guy and it was just a just Madness and then when I went to drop off the dolly i was not supposed to be involved at all and anything to do with driving my vehicle off of the dolly the guy I was telling me who works for U-Haul at the Oviedo location okay left put your left foot here and then put your gas there and I mean I just got done driving for hours and lost a good friend of mine I'm not I'm not trained to do any of that I couldn't believe I was even put in a position like it's not my job I don't I'm so stressful and I need to top it all off he put his leg underneath it the car like who does that did he do that on purpose to get some type of settlement I don't know because I don't have any money for him I don't understand why somebody would not have somebody else that does that kind of stuff do that or why he wouldn't get in the driver's seat and just specially in Oviedo to have him tell just don't get it why they're a customer and an employee difference and I'm not a U-Haul experience driver or customer or employee this is my first time ever using you all and it was so stressful specially in Oviedo to have him tell me he was fine then his daughter called threatening to sue me if I don't give them money which is crazy money for what I didn't put your dad's leg under a trailer that he told me to move that I had no business moving because I was also not qualified and emotionally upset but he in a garage like it's not my job to do that it's their job that's why they get paid from you all

Rating:

5.0

⭐️⭐️⭐️⭐️⭐️

Rating:

4.0

Have more workers.

Rating:

2.0

Hoy no fue agradable

Rating:

5.0

Rion was vey helpful, made every very easy and convenient

Rating:

3.0

No AC

Rating:

1.0

If you're not going to wash or clean the entire van at least clean the windshield windows and mirrors so one can have a clearer view Your counter customer agents also needs to explain to customers in a better detailing manner than just check my phone for all concerns and questions Upon returning the rental I explained to the customer service check in guy outside that I needed a hard invoice copy to take along with me so send all info to the inside customer service desk He said fine he will do it yet still I waited for 15 minutes to get a hard paper copy of my rental invoice

Rating:

5.0

Always satisfied with the service

Rating:

1.0

Got charged for gas even though I brought it back with more than I got it with.

Rating:

4.0

The Staff for pick-up at the desk was very helpful. The check-out process through the app takes a long time and makes you download when you may not ever use the app again.

Rating:

5.0

Keep up the good work. All team Members were great and friendly and engaging Especially the young Lady who completed my transaction very sweet personality!!!! It was a pleasure from I walked in to leaving facility.

Rating:

5.0

Very good

Rating:

5.0

I have used this Location for years, The counter staff was professional and very knowledgble. The Person (Very Nice Lady) is always polite and professional, The staff outside hooked up the trailer and double checked the trailer and the connections. The same help when I returned the trailer.

Rating:

5.0

N/A

Rating:

1.0

The place is too crowded, with no parking, the trucks where full of garbage and dirty and the service super slow!!

Rating:

5.0

It was as expected

Rating:

3.0

Truck ran very poorly I have recently had procedure on my back and the truck really agitated it from the motor and transmission jerking and throwing me around in my sit but it got the job done

Rating:

3.0

The lady was nice undid everything

Rating:

5.0

Great customer service at this location.

Rating:

5.0

Great service

Rating:

5.0

Great people to work with. Very smooth hand off. Impressive!

Rating:

5.0

Awesome

Rating:

5.0

Everything fine drivers side brake light out

Rating:

5.0

Everything was excellent and professionally handled. Thanks

Rating:

1.0

Very bad in customer service!!!, very very bad, i cant believe one person told me to park over there. I park and trust them as part of taking care of customer, but guess what NOPE. Instead of helping me the safety of my Car BUT they put me and my car in RISK. I NEED MY MONEY BACK. I GOT MORETHAN THAT I PAID MY CAR TO GET BACK IS NOT enough, GIVING me billions Hassle today! I am so upset of the way they handle me. ONE OF THE PERSON THERE KNOW TOLD ME WHERE TO PARK!

Rating:

5.0

Very good service.

Rating:

1.0

I was charged for equipment ie; pads and a dolly. I was charged for gas that was accurate on return and charged for optional insurance which was declined on original contract. A 56.00 dollar rental turned into 240.00 dollars and it took over a week to get half refunded. I will not use uhaul again.

Rating:

4.0

No comment

Rating:

1.0

Service sucks

Rating:

5.0

Excellent customer service and very well equipped and trained and pleasant to deal with.

Rating:

5.0

They was fast and very professional

Rating:

4.0

Place was packed, I used the App to self checkout and had a difficult time locating a spot to park the trailer.

Rating:

1.0

When trailer was picked upon Friday 11:15am. the lady that did my paperwork told me when I asked her if I would be charged for 2 days, if I brought it back by Closing time of 7:00pm on Saturday. She said that as long as I had it back before closing I would only be charged for one day…… Had the trailer in U haul yard at 5:47pm on Saturday and got charged for another day. Someone is not giving me the correct info. So now I’m paying for another day….. B.S. PROBABLY THE LAST TIME I USE THEM…. NOT A HAPPY CUSTOMER.

Rating:

5.0

Good experience with drop off!

Rating:

5.0

Awesome EVERYTHING! Miss Lisa is the BEST! 🙌🏽💖

Rating:

4.0

I had to return my truck the check engine light came on.

Rating:

3.0

Missing bolt on tie down bracket not safe to use which I didn’t tail light not working not happy at sll

Rating:

5.0

It is the third time I get a truck that it is dirty.

Rating:

3.0

Have employees help disconnect trailer instead of the customer disconnecting employee just pointed to where the trailer needed to go

Rating:

5.0

The bed of the truck where the furniture goes wasn’t clean. I didn’t complain because I was just putting in furniture that I was getting rid of for new furniture. Overall I was satisfied with the service. My 1st time driving a truck like 🤣🤣that but I handled it safely and carefully ‼️

Rating:

5.0

Thank you! You helped get a Christmas Gift delivered on time!

Rating:

3.0

Completely not helpful. Plus tried to say I returned the vehicle in a worse condition than when I picked it up.

Rating:

4.0

The customer service needs a little faster move

Rating:

5.0

THANK YOU

Rating:

1.0

Horrible trato al cliente, los agentes de servicio muy rudos con los clientes, con una actitud hostil. Regañar y gritar a clientes por cosas desconocidas. Muy desagradable, no lo recomendaria.

Rating:

4.0

Keep everything 💯 in order.

Rating:

5.0

The staff in this U-haul location are very helpful, regardless of how busy it is (they were non-stop)! I want to say Greg and Lisa were amazing! They maintained such a positive attitude regardless of how chaotic the computers / customers were. Sheena also helped me when I had further questions. Greg, Lisa, and Sheena addressed all of my concerns, and that is why I would go back to this location. Thank you again!!

Rating:

1.0

The entire experience needs help and the location needs help.

Rating:

5.0

Excellent service

Rating:

5.0

There's always room for improvement, these guys left little or no room. 99.9 percent flawless.