Customer Reviews for U-Haul of West Palm Beach

Rating:

2.0

One of the workers got mad at me for dropping trailer in the spot I did. For one, I don’t work there and should not have to take it off my truck to begin with.

Rating:

5.0

The lady that service me was very friendly and professional she was young could have been Indian or West Indians very professional w

Rating:

1.0

I ordered and paid fr a trailer and when I arrived they didn't have one. They sent me a block away and same result. He called the one in west Palm and fortunately they had one . I wasted 2 .5 hours running around. Not good business.

Rating:

1.0

*★☆☆☆☆ Very disappointed with the service* I had a very frustrating experience with the hitch installation. Not only did they *fail to do the job correctly*, but they also *mocked me and acted unprofessionally*. I ended up *leaving with parts of the hitch in my hands*, and they blamed me for “not explaining well what I wanted,” when it’s their job to listen and guide the customer properly. Their response to the issue was even more upsetting: they said that *my appointment was in the morning*, and since I *picked it up in the afternoon*, they *had no idea what I had requested*, and that it was *my fault for not explaining it to the morning crew*. I felt *disrespected and completely undervalued as a customer*. I would not recommend this place to anyone expecting to be treated with professionalism and care. *Very dissatisfied.*

Rating:

4.0

Only problem I had was during return of equipment. No one was outside and when I went inside, they told me someone is out there but no one was around and then they told me to just leave it where I picked it up from. No one was there to help or verify that I dropped off the trailer.

Rating:

5.0

West Palm Beach location was very helpful and attentive. Thanks to Jasmin. She made our experience much better with such Professionalism than the Bruckner location

Rating:

2.0

I went to the pick up location on Thursday October 2 to ensure that everything was fi e for me since I made the reservation o line and to ensure that I had the correct location. The lady that took care of me offered me a 20 foot truck instead of the 15 that I had reserved because she say that she had lots of demand on that side at not extra cost. I took the offer. The next day when I went to pick up, everything g changed. The guy that took care of me not o ly charged me for the 20 ft rate. He did not give me the 2 hand trucks that I have reserved and the dolly I have reserved. He said that he did not have any more. He did not give any choice but take my loading and onloading with a single hand truck. Crazy..

Rating:

1.0

I had a horrible experience. The gear was malfunctioning. I stopped in the middle of the road while making a sharp U-turn. The gear was malfunctioning and I was scared for my life. Then the middle light would not turn off so I had to drive 9 hours with a light on in the truck on the turnpike and and down I-75 from Florida to Georgia, Then I was charged for gas shortage when truck wasn’t originally full. Imagined how upset I was. I would not recommend U-haul to my worst enemies.

Rating:

3.0

The service reps at the okeechobee West Palm location are not friendly and act as if they are doing you a favor. The kid who unhooks your rented trailer did not come out back to help and the lack of customer service is not even a little hidden. Poor management, poor help and they have a big name that keeps business booming.

Rating:

5.0

Nothing!

Rating:

5.0

Great staff

Rating:

4.0

Todo esta bien

Rating:

1.0

I am writing to express my dissatisfaction with the service I received on September 25, 2025. The scheduled assistance was delayed, and I was subsequently charged for a full day of service despite returning the trailer by September 28, 2025 12:55 PM. I believe this billing is unjust, given the return occurred within the same day and only slightly exceeded the designated window.

Rating:

5.0

I rent from this location all the time and its always a pleasure.. service is great and the people inside and outside are always polite and very helpful... Thanks again

Rating:

3.0

Everything was fine

Rating:

4.0

I paid for a furniture dolly with a handle and received one without the handle. So, we ended up not using it because it was useless to us. The young lady I dealt with was amazing and very efficient.

Rating:

5.0

Very friendly courteous and on point !!!

Rating:

1.0

We arrived at 9 AM on a Sunday, which is supposedly U-Haul opens at 9 AM but the workers arrived around 915 and they started moving trucks from previous nights that people had parked in the middle of the parking And didn’t open the doors until 930 the line was hectic The people who are very unprofessional And no one helped me in the questions I had When was expecting to move at 9 AM I moved at 9:45 The truck from inside was sticky and smelling like sweat Horrible experience for two hours I had to pay almost $90

Rating:

5.0

Employees and the general manager were beyond amazing. They were very professional and met all my expectations.

Rating:

5.0

Please add more lights for at night time! The staff members were super helpful specially a young man whom, I forgot the name now.

Rating:

2.0

Upon entering the truck it was a empty water bottle, which means it wasn't cleaned from previous rental. The engine light and tire warning was on, I went back inside and told the associate. She said all the trucks like that so there was no need to switch. While driving it was pulling to the right and sliding due to the rain. Therefore maintenance is needed, I returned the truck earlier and was definitely not satisfied. My goal was to contact a manager Sunday, but I forgot and this survey was the perfect reminder. This truck wasn't worth the additional $15 coverage added, I will not pay for it again at this location.

Rating:

1.0

They gave a vehicle with a dead battery and then arguing with me about it. Shame I want my money bck

Rating:

4.0

Maybe add more parking spots. i had to hit the block like 10 turns around till a parking space came up .

Rating:

5.0

Great service

Rating:

5.0

The person who checked us in was extremely friendly and kind. She deserves kiddos!!!! Thank you for making this experience so easy and smooth!

Rating:

1.0

they have a very nasty attitude in the front office. They don’t know how to talk to people with respect.

Rating:

5.0

Got me a car trailer ahead of schedule! Great customer service!

Rating:

5.0

Absolutely fantastic crew..customer service is a ten star..highly recommended..always..Brenda Romano-Ferro

Rating:

5.0

General Manager was excellent

Rating:

5.0

They need to put air fresheners in the trucks please when the A/C is off it smells like sweat

Rating:

4.0

Service was awesome. Truck was disgusting on the inside and the A/C would shut down on the highway.

Rating:

5.0

Agent was phenomenal

Rating:

5.0

Thank you !

Rating:

1.0

The person whose nametag said owner assisted my husband and I. He was rude and helped another person while speaking with us. The person apologized and told them it was no problem. That man cut everyone in line and interrupted our transaction after we had waited in line. I noticed on my app that it only had my name I told him to add my husband he asked for both our licenses and it only listed my husbands name. He sent us to a man to pick up our truck. Then he said they were going to give us a different truck. The paperwork was for a truck that had more fuel than was in the new truck. We didn't think about that. When we got to the return location and got hit with the huge fee because they switched vehicles. They didn't care and we still had to pay almost $200 for that mistake and they overcharged on mileage. We go 89 miles and the said we drove over over 100 which was not accurate. Nightmare-- NEVER AGAIN

Rating:

5.0

Always such a great pleasure to do business with!!

Rating:

5.0

General Manager, sorry forget his name was there on a Saturday and Sunday. Very impressive! He handled my one way long distance move like a pro. He was a pleasure to deal with and the answer was never no. This location seems to be very busy and well run. I will not hesitate to return or recommend.

Rating:

1.0

There were live roaches all over and they were jumping on me. I do have a video

Rating:

4.0

Everything went great except the return. I waited over 15min no one came out. I went inside just to be told something different than what the sign said. Once back to the truck finally someone came out to check out the truck.wasnt pleased with the back and forth.

Rating:

5.0

Jamie was so helpful from the moment I arrived and went out of his way to make sure everything was perfect. He knew the inventory and conditions off the top of his head and worked in the pouring rain to get me going. Thank you!

Rating:

5.0

Nice truck

Rating:

4.0

Overall good experience

Rating:

3.0

The truck had the check engine light on the tire pressure lights on and wouldn't go above 20 miles per hour at certain times the transmission is going on the truck I almost thought it would break down it unfair to spend money on something and not get what you paid for

Rating:

1.0

Lo rente el sabado y lo entregue el mismo dia y me cobraron 2 dias ,fui al lugar y me dijeron que lo resolverian y no fue asi

Rating:

5.0

Excellent employees at this location West Palm Beach, FL Okeechobee Blvd

Rating:

4.0

QR truck return code did not work. Other people were having the same problem. Wasted our time trying to figure it out so that needs to be fixed

Rating:

3.0

The directions for the lock box were not correct and added an additional 30 min to my pickup! When you're moving and have movers waiting to help, it cost me time and money for the wrong combo and lack of directions to get my key. Had to use another truck and caused a massive headache because their directions were not clear.

Rating:

4.0

Trailer had some left over stuff from prior user. Nothing to bad but had to remove some trash. This is a very high volume site and for the amount of trailers they move they are very efficient. Unfortunately there are non-employees onsite looking for work that approach you when entering parking lot. Employees hooking up and returning vehicles need some kind of uniform or identification badge. When dropping off it was very confusing and a lot of traffic. People giving me instructions not wearing any identification so I wasn’t even sure they were employees. They were all great and respectful and helpful, but a lot of traffic and confusing.

Rating:

5.0

Very nice people

Rating:

5.0

As always, U-haul is amazing!!!! The workers were pleasant and nice and a the moving help is always precise and professional. All o GN my equipment was there and I had no issues.

Rating:

5.0

All went smoothly. One small issue...truck did not have washer fluid. But desk and garage service staff at this location were knowledgeable, friendly and helpful.