Customer Reviews for U-Haul of West Palm Beach

Rating:

4.0

Todo esta bien

Rating:

1.0

I am writing to express my dissatisfaction with the service I received on September 25, 2025. The scheduled assistance was delayed, and I was subsequently charged for a full day of service despite returning the trailer by September 28, 2025 12:55 PM. I believe this billing is unjust, given the return occurred within the same day and only slightly exceeded the designated window.

Rating:

5.0

I rent from this location all the time and its always a pleasure.. service is great and the people inside and outside are always polite and very helpful... Thanks again

Rating:

3.0

Everything was fine

Rating:

4.0

I paid for a furniture dolly with a handle and received one without the handle. So, we ended up not using it because it was useless to us. The young lady I dealt with was amazing and very efficient.

Rating:

5.0

Very friendly courteous and on point !!!

Rating:

1.0

We arrived at 9 AM on a Sunday, which is supposedly U-Haul opens at 9 AM but the workers arrived around 915 and they started moving trucks from previous nights that people had parked in the middle of the parking And didn’t open the doors until 930 the line was hectic The people who are very unprofessional And no one helped me in the questions I had When was expecting to move at 9 AM I moved at 9:45 The truck from inside was sticky and smelling like sweat Horrible experience for two hours I had to pay almost $90

Rating:

5.0

Employees and the general manager were beyond amazing. They were very professional and met all my expectations.

Rating:

5.0

Please add more lights for at night time! The staff members were super helpful specially a young man whom, I forgot the name now.

Rating:

2.0

Upon entering the truck it was a empty water bottle, which means it wasn't cleaned from previous rental. The engine light and tire warning was on, I went back inside and told the associate. She said all the trucks like that so there was no need to switch. While driving it was pulling to the right and sliding due to the rain. Therefore maintenance is needed, I returned the truck earlier and was definitely not satisfied. My goal was to contact a manager Sunday, but I forgot and this survey was the perfect reminder. This truck wasn't worth the additional $15 coverage added, I will not pay for it again at this location.

Rating:

1.0

They gave a vehicle with a dead battery and then arguing with me about it. Shame I want my money bck

Rating:

4.0

Maybe add more parking spots. i had to hit the block like 10 turns around till a parking space came up .

Rating:

5.0

Great service

Rating:

5.0

The person who checked us in was extremely friendly and kind. She deserves kiddos!!!! Thank you for making this experience so easy and smooth!

Rating:

1.0

they have a very nasty attitude in the front office. They don’t know how to talk to people with respect.

Rating:

5.0

Got me a car trailer ahead of schedule! Great customer service!

Rating:

5.0

Absolutely fantastic crew..customer service is a ten star..highly recommended..always..Brenda Romano-Ferro

Rating:

5.0

General Manager was excellent

Rating:

5.0

They need to put air fresheners in the trucks please when the A/C is off it smells like sweat

Rating:

4.0

Service was awesome. Truck was disgusting on the inside and the A/C would shut down on the highway.

Rating:

5.0

Agent was phenomenal

Rating:

5.0

Thank you !

Rating:

1.0

The person whose nametag said owner assisted my husband and I. He was rude and helped another person while speaking with us. The person apologized and told them it was no problem. That man cut everyone in line and interrupted our transaction after we had waited in line. I noticed on my app that it only had my name I told him to add my husband he asked for both our licenses and it only listed my husbands name. He sent us to a man to pick up our truck. Then he said they were going to give us a different truck. The paperwork was for a truck that had more fuel than was in the new truck. We didn't think about that. When we got to the return location and got hit with the huge fee because they switched vehicles. They didn't care and we still had to pay almost $200 for that mistake and they overcharged on mileage. We go 89 miles and the said we drove over over 100 which was not accurate. Nightmare-- NEVER AGAIN

Rating:

5.0

Always such a great pleasure to do business with!!

Rating:

5.0

General Manager, sorry forget his name was there on a Saturday and Sunday. Very impressive! He handled my one way long distance move like a pro. He was a pleasure to deal with and the answer was never no. This location seems to be very busy and well run. I will not hesitate to return or recommend.

Rating:

1.0

There were live roaches all over and they were jumping on me. I do have a video

Rating:

4.0

Everything went great except the return. I waited over 15min no one came out. I went inside just to be told something different than what the sign said. Once back to the truck finally someone came out to check out the truck.wasnt pleased with the back and forth.

Rating:

5.0

Jamie was so helpful from the moment I arrived and went out of his way to make sure everything was perfect. He knew the inventory and conditions off the top of his head and worked in the pouring rain to get me going. Thank you!

Rating:

5.0

Nice truck

Rating:

4.0

Overall good experience

Rating:

3.0

The truck had the check engine light on the tire pressure lights on and wouldn't go above 20 miles per hour at certain times the transmission is going on the truck I almost thought it would break down it unfair to spend money on something and not get what you paid for

Rating:

1.0

Lo rente el sabado y lo entregue el mismo dia y me cobraron 2 dias ,fui al lugar y me dijeron que lo resolverian y no fue asi

Rating:

5.0

Excellent employees at this location West Palm Beach, FL Okeechobee Blvd

Rating:

4.0

QR truck return code did not work. Other people were having the same problem. Wasted our time trying to figure it out so that needs to be fixed

Rating:

3.0

The directions for the lock box were not correct and added an additional 30 min to my pickup! When you're moving and have movers waiting to help, it cost me time and money for the wrong combo and lack of directions to get my key. Had to use another truck and caused a massive headache because their directions were not clear.

Rating:

4.0

Trailer had some left over stuff from prior user. Nothing to bad but had to remove some trash. This is a very high volume site and for the amount of trailers they move they are very efficient. Unfortunately there are non-employees onsite looking for work that approach you when entering parking lot. Employees hooking up and returning vehicles need some kind of uniform or identification badge. When dropping off it was very confusing and a lot of traffic. People giving me instructions not wearing any identification so I wasn’t even sure they were employees. They were all great and respectful and helpful, but a lot of traffic and confusing.

Rating:

5.0

Very nice people

Rating:

5.0

As always, U-haul is amazing!!!! The workers were pleasant and nice and a the moving help is always precise and professional. All o GN my equipment was there and I had no issues.

Rating:

5.0

All went smoothly. One small issue...truck did not have washer fluid. But desk and garage service staff at this location were knowledgeable, friendly and helpful.

Rating:

3.0

5/10for now because we give me de car1hrs after ,try to be on time for next

Rating:

5.0

This place is awesome people were so nice so helpful this is one of the best places I've been to yet

Rating:

5.0

The manager and staff at the Okeechobee location. They should be commended for their professionalism and customer care.

Rating:

1.0

The Uhaul was very noisy, dirty, and radio didn’t work. Very disappointing.

Rating:

5.0

Nothing.

Rating:

2.0

Put gas and clean battery terminal. The battery went dead I had to get a jump start

Rating:

5.0

El personal muy atento

Rating:

3.0

The need more thank one worker on the inside during the daytime or when it gets busy. They need change on hand for people who are paying cash.

Rating:

4.0

I don’t understand why it ask you to do a mobile pick up or in office and you get to the office you have to go inside and wait in line anyway. And they take their sweet time 4 people working and 2 attending in person. After that everything was fast and easy. Just make sure you do everything online before you get there.

Rating:

3.0

Trailer not Clean, It is florida I do not expect good customer service. Businesses do not pay employees enough to care

Rating:

5.0

Pick up and drop off were both simple and efficient

Rating:

3.0

There was a little confusion on where to go to return the trailer. Had to back it in myself but someone did come to take the hitch off.

Rating:

2.0

Truck no ac working. Engine lights on. Truck shook. Never again will I use uhaul

Rating:

4.0

Clean and quick.