Customer Reviews for U-Haul of Westside

Rating:

1.0

This was the worst moving experience I've ever had. I paid a premium for an old, rickety, drafty, wooden container when I was expecting a metal one. The guy I spoke with after speaking with Sebastian (Sebastian was very polite and kind but referred me to another number to discuss a discounted rate for such a shoddy container) was curt and rude. When I expressed my concern of possible bugs or mice due to the poor, drafty condition of the wooden container, he condescendingly replied that the container was in a warehouse and this would not happen. Well, guess what? IT HAPPENED!!!! When my container arrived, many of my things were broken and there were mice droppings everywhere! I took many pictures and had to throw away ALL of my bedding and many other items. This has been the most disappointing, stressful, problematic experience moving I've ever had. Historically, Uhaul has been great. The trust is gone with this company. I will not use them again.

Rating:

3.0

This experience was not very good from the start. Tried to reserve the pick up online but could only select 1 of my three boxes and it was not the right one. Switched to chat only to be told that uboxes are handled over text. Text is a small keyboard and annoying, that is why i am using my laptop online. Finally got the box ordered and scheduled. Got a call when would li like to pick up Noon i say. I show up at 130 and the box is not ready. no one is in the ubox section of the store so I have to call and have someone walk from the main store. The trailer was too low for my hitch so I had to buy new drop hitch and another sleeve `50$ because unlike Houston where they lift it on my truck using a forklift he would not. I am going to be requesting more containers this weekend hopefully they will be ready for me and I do not have to go through all this nonsense again.

Rating:

4.0

I have rented numerous times from this location and they have always made it easy and quick. Thanks!

Rating:

5.0

This U-Haul location is always good. Large selection of trucks and they get you in and out fast with a decent rental. Will always use this location for any U-Haul needs.

Rating:

5.0

It was easy to rent, pick up, and return the truck, and the people who helped us were professional and friendly.

Rating:

5.0

The safety check after we hooked up the trailer was extensive. Not just lights but air pressure, turning radius, and any questions about what to do if we had trouble on the road. Great job.

Rating:

4.0

In and out fast. Location a bit cramped but maneuverable.

Rating:

4.0

Just don't rent anything!

Rating:

5.0

Excellent service at pick uip and a quick drop off. Truck ran swell, with exception of odd 3-minute cycling where A/C fan would run, then cut out, then return. Other than that one small thing, smooth as ice.

Rating:

5.0

The team was very helpful and John took care of me.

Rating:

5.0

The owner was by himself, so we waited a whole 2-3 minutes for him to help us. I was kinda (accidentally) abrasive when I asked if he was alone, but despite my poor delivery of the question, he was very nice to me. The whole interaction was very quick and pleasant. I would definitely recommend and go to this location again. Many thanks for making a stressful move a bit less stressful!

Rating:

4.0

Create an all inclusive price so customers are not surprised by additional delivery fees. I was surprised by delivery charge for the UBox at the start of my rental and then at the delivery destination. I feel like I was overcharged and will not recommend to others.

Rating:

4.0

The air-conditioning in the truck I picked up did not work. As it was late August and my trip was through New Mexico and Arizona, this was unacceptable. The staff at the pickup location did a great job in making sure I was put into a new truck with fully functioning a/c.

Rating:

5.0

Everything is professionall and practical

Rating:

3.0

Staff were on their phones and not helpful at all.

Rating:

5.0

Way TOO many EMAILS

Rating:

5.0

The manager had a great staff who I worked with regularly - Carlos and his colleague, two young men who worked diligently and with care. My wife and I appreciated this locations services.

Rating:

4.0

Very efficient fast check-in and check out thank you

Rating:

5.0

Nothing, this location was great the team was friendly and very helpful

Rating:

5.0

Convenient location, short wait times and helpful staff

Rating:

5.0

Your associates were very helpful

Rating:

4.0

I have used U-Haul box service twice. To move from Washington to New Mexico and again within the state. They provide great service and I appreciate the quality of service.however they do need to improve the communication within the service representatives. As I did get overcharged ( which was corrected) could have been completely avoided if communication in home was better. Overall I would use them again.

Rating:

1.0

Customer service was horrible

Rating:

5.0

The 6th Street U-haul staff were absolutely amazing... patient, kind, knowledgeable, reasonable, calm, smiling. Moving is hard and staff like this made our U-haul experience far less stressful. Thank you so much.

Rating:

5.0

Good people! good help!

Rating:

5.0

You all are doing a great job and on this visit Tim was very helpful, efficient and courteous. Thank you!

Rating:

5.0

The local place here in San Antonio was impossible to contact. I tried to call them four times & the automated phone system kept running me around in circles

Rating:

5.0

Helpful in getting unloaded and patient in explaining the process and various options, despite being clearly very busy

Rating:

3.0

It was really difficult to get in touch with uhaul when I needed to. My first attempt to access my box was difficult. The office didn't answer the phone so it was transferred to someone who sent them a message and set it up so I could access the box. When I attempted to do so, the physical office had no idea what I was talking about and wouldn't let me access my box. When attempting to take the last couple of items out, I called to set up access to my box. They answered, said "can you hold?" Then put me on an 11 minute hold. I finally hung up and called a bit later a few times. No answer. I called the next day trying to set it up again. No answer. Transferred through to customer service where I had to explain I had been trying to access my ubox for a day at that point and couldn't get through. They managed to get me through thankfully and I got my things the next afternoon. I would not use this office specifically again. We considered getting a storage unit through them as my partner and I combine households but the first experience alone was enough that we decided not to. It seems really poorly staffed. At one point one of the staff suggested I may not be able to access my unit at all because he was the only one working the next day. They worked something out, thankfully, and I could, but that's a little worrisome.

Rating:

1.0

I would never recommend any U-Haul at any time for anybody just because of my experience with every single person that I spoke with was a damn liar when I first arranged my truck they told me my month of storage would be free you would think a 15 ft truck would fit in a 5x10 locker? I mean do you not get that it would not fit in that stupid little locker? Common Sense would be a great start.

Rating:

1.0

Change the ownership. Erik Andrazolla really shouldn't have any contact with the public.

Rating:

1.0

Don't charge your customers a after hours fee when the equipment is returned a day early and during business hoirs.

Rating:

3.0

We rented a trailer and the tires on the trailer were not good. About 40 miles from our destination, the tire on the driver's side blew all to pieces. It was down to the rim. We logged onto the app for roadside assistance, but the app was not working. We called and were on hold for over 30 minutes. Once we reached a representative and filed our report, it took almost 2 hours for the repair service to arrive. Once the tire was fixed, we made the 40-mile drive into Tucson. Very frustrating.

Rating:

3.0

The staff was so very nice and really helpful!! Thank you!!

Rating:

1.0

Attitude was very rude, I will never go to that location ever again. No respect for customers.

Rating:

5.0

John went far above and beyond to take care of an issue with my trailer hitch power line that was not installed taught and had been rubbing and eventually pulled by my drive train wrapping it and breaking about 3’ of wire. U-Haul in Shoreline, WA noticed the same wire had fallen out of its crimp and re-crimped it. Unfortunately it had fallen out again. Tim rewired it and did an excellent job neatly running the wire away from any moving parts and securing it quite well along the undercarriage. He also installed an inline fuse and secured it with zip ties inside the engine compartment under the hood . Thankfully John was able to get the replacement covered under warrantee, saving me hundreds. John G. and Tim D. went out of their way and took care of it that day and I had my vehicle back hours later. I am truly grateful and they deserve recognition for their professionalism, excellent customer service, their craftsmanship and willingness to go above and beyond!

Rating:

5.0

Customer was excellent, both pick up and return. Both employees were pleasant, knowledgeable, made the transaction easy.

Rating:

5.0

Great customer service, outstanding delivery and pick up communication and team!

Rating:

5.0

We recently rented an enclosed trailer and an open trailer. Both were in excellent condition and easy to install and worked perfectly. The cost was next to nothing. If we ever have rental trailer or truck needs in the future, it will definitely be U-Haul that we call.

Rating:

5.0

Check out was fast. Personnel very friendly.

Rating:

5.0

Keep working on your IT, so when a customer gets an email or texts asking them to click a link, that the link actually works.

Rating:

5.0

Your business was very clean and organized and well stocked. Pick up rental person very nice and helpful as well as the return person. Made my experience renting a truck so much easier. Great team work and will return when in need of your great services. Have use you before and always been very satisfied. Thank you U-haul.

Rating:

5.0

Everything was perfect, thank you so much! 😊 Tim was amazing and so very kind.

Rating:

1.0

Didn't even fucking ship my containers until after they were supposed to arrive. Contemptibly inept is the best term I can come up with to describe U-Haul. It's a shame that there isn't any competition to choose from for my particular move.

Rating:

4.0

The box made this move so much easier. It allowed us go at our own pace and pack things in it for several days before they came to pick it up. They picked it up and delivered the same day to our new home too! (It was 60 miles away) This is the way to go for moving! Will definitely do this again if I move again. Staff was awesome and very organized. They called me the day before to make sure the timeframe was still good on both the drop off and pick up days. Excellent experience overall.

Rating:

5.0

All was fairly perfect! John G. has terrific customer service.

Rating:

5.0

Nothing it was excellent! John was very patient and accommodating with my changes.

Rating:

3.0

I’ve rented from UHaul for 10 years, at least 9 times on the last 3. I only needed a cargo van but learned I needed a major credit card. I don’t want a credit major credit card. So I was forced to get a larger truck that cost more. I not only will no longer be using your company ever again, but I’m posting my experience with UHaul to my 500k followers on social media, many are New Mexico residents. To Hell with UHaul.

Rating:

5.0

Needs a little more parking.

Rating:

5.0

Fantastic customer service, great equipment, great price. No hassle check in or out

Rating:

4.0

I liked the attention I needed for my situation.

Rating:

2.0

Unsecured faculty ….should have been informed Had to move everything out to another SECURED location

Rating:

5.0

Very professional and helpfull staff

Rating:

4.0

Too tight to oull uhaul in and out to store or remove belongings

Rating:

1.0

9 out of 10 times I tried to access my storage to put stuff in/out, I was unable to do so. Due to the lanes being blocked by either uhaul trucks or employee cars. Even the day I moved out 12/26.

Rating:

5.0

Great customer service, would recommend to friends and family

Rating:

5.0

The staff were fantastic and super helpful.